Performing A Comprehensive Restore To Factory Defaults - Polycom RealPresence 4000 Administrator's Manual

RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator's Guide
The Comprehensive Restore to Factory Defaults deletes the following files:
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In addition all the conferencing entities are deleted:
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The RMX is restored to the settings it had when shipped from the factory. The Product
Activation Key is required to re-configure the Management Network Service during the First
Entry Configuration.

Performing a Comprehensive Restore to Factory Defaults

To perform a Comprehensive Restore to Factory Defaults:
Restoring the RMX to Factory Defaults consists of the following steps:
Step 1: Backup Configuration Files. These files will be used to restore the system in Step 10.
Step 2: Configure a workstation for Direct Connection.
Step 3: Connect to the RMX and the workstation using a LAN cable.
Step 4: Into the RMX's USB port, insert a USB key containing a file named
Do not insert a USB key containing a file named RestoreToFactoryDefault.txt if the USB key does
not also contain a lan.cfg file.
Step 5: Restart the RMX.
Step 6: If you are not using an RMX4000 continue with Step 9.
Step 7: Into the RMX's USB port, insert a USB key containing a file named lan.cfg file only.
Step 8: Restart the RMX.
Step 9: From the workstation, connect to the RMX's Alternate Management Network.
Step 10: Apply the Product Activation Key.
Step 11: Unplug the USB key.
Step 12: Restart the RMX.
Step 13: Restore the System Configuration from the backup by applying the backup files
Step 14: Restart the RMX.
J-6
CDR
Address Book
Log Files
Faults
Dump Files
Notes
Entry Queues
Profiles
Meeting Rooms
IVR Services
Default Network IP Service
Log Files
CFS license information
Management Network Service
RestoreToFactoryDefault.txt and also containing a lan.cfg file.
created in procedure Step 1.
Polycom, Inc.