Error Messages - Canon imageRUNNER ADVANCE C350 series Service Manual

■ Error Messages

Error messages displayed in LUI on a device are shown below. As to error codes, see the next list.
No. Messages
1 An error occurred with the delivery In communicating with the
server. delivery server.
Contact your sales representative.
Error Code: [xxx]
2 Delivery server is stopped. In communicating with the
Wait a while and then try to perform the delivery server.
operation again.
Check the following URL for details.
<Stopped Delivery Server URL>
3 Failed to connect to delivery server. In communicating with the
Check the delivery server and network. delivery server.
4 Download was stopped because an At the time of file
error occurred with the file server. download
Check the network.
5 Downloaded files are invalid. Check At the time of file
the network. download
6 Failed to retrieve information of special Acquisition of applicable
firmware. firmware information
Check the retrieval ID and password.
7 Scheduled delivery information of Acquisition of applicable
firmware does not exist. firmware information
Check it because it may already have
been deleted.
8 Failed to apply firmware. Firmware application error Error due to the application (NLM)
6
Troubleshooting > Version Upgrade > Version Upgrade via CDS > Error Messages
Timing of display Cause
System error occurred in server.
Delivery server stopped.
Communication error due to incorrect
settings of CDS URL.
Excluding delivery server stop,
communication error to the delivery server
occurred.
Communication error to the delivery server
occurred.
The received file is broken.
No information exists about firmware for
special firmware retrieval ID or Password
is invalid.
Delivery information with specified delivery
ID does not exist.
6 Troubleshooting > Version Upgrade > Version Upgrade via CDS > Error Messages
Remedy
Obtain the log etc. (Refer to "Information required for Reports" under "Version Upgrade via
CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and contact Support
Div. of the sales company.
Check the delivery server stop information. After the delivery server starts, perform the operation
from this application.
When the delivery server stop information is not available, contact the sales company's Support
Department.
Set correct CDS URL in the Updater settings.
Check if the network environment is correct to solve the cause of the error occurrence.
If the network environment of the device is correct, obtain the log etc. (Refer to "Information
required for Reports" under "Version Upgrade via CDS", "Version Upgrade" of Chapter 6
"Troubleshooting" of this manual.) and contact Support Div. of the sales company.
Check if the network environment is correct to solve the cause of the error occurrence.
If the network environment of the device is correct, obtain the log etc. (Refer to "Information
required for Reports" under "Version Upgrade via CDS", "Version Upgrade" of Chapter 6
"Troubleshooting" of this manual.) and contact Support Div. of the sales company.
After checking the network environment of the device, re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and
contact Support Div. of the sales company.
Enter the correct firmware ID or Password applicable to the firmware information.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and
contact Support Div. of the sales company.
Register the delivery schedule again. If this occurs at the time of canceling file download,
deleting downloaded firmware or deleting scheduled delivery, no remedy is required.
Obtain the log etc. (Refer to "Information required for Reports" under "Version Upgrade via
CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and contact Support
Div. of the sales company.
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