Canon imageRUNNER ADVANCE C350 series Service Manual page 218

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Technical Explanation > MEAP > Maintenance > Backup of the MEAP Application Area and Recovery of the Backup Data Using SST
Maintenance
■ Backup of the MEAP Application Area and Recovery of the
Backup Data Using SST
● Outline
When replacing or formatting the HDD, the data in the MEAP application area needs to be
temporarily saved to your PC.
This chapter describes information on backing up the data in the MEAP application area and
recovering the backup data.
In the case of MEAP-installed devices, the application is license-managed, so the application
needs to be reinstalled and reconfigured when replacing or formatting the HDD.
In that case, a license for reinstallation needs to be downloaded and the customer data and
configuration information need to be recovered, and these procedures pose heavy burdens
on the service technician.
The area used for the MEAP application can be easily saved/recovered by using the backup
function of SST (Service Support Tool).
This greatly reduces the work burden on the service technician.
Please note that the application cannot be illegally copied because the backup data can be
recovered only when the device has the same serial number.
CAUTION:
You must not perform any other work (including checking operation) until the HDD has
been backed up. This arrangement is to prevent a mismatch of MEAP counter readings
and the HDD contents, and any fault in operation arising as the result of failure to
observe this will not be covered by the guarantee of operation.
Note:
The application that is installed with a reusable license can be reinstalled by using the
same license.
2 Technical Explanation > MEAP > Maintenance > Backup of the MEAP Application Area and Recovery of the Backup Data Using SST
● Backup Item Automatically Copied
The following data are backed up using SST:
The following data are backed up (saved as Meapbackup.bin) using SST.
• MEAP applications.
• Setup data generated by MEAP applications (Note that image data stored in BOX will not
be saved for MEAP applications using BOX function).
• User information data registered for local device authentication in SSO-H
• SMS password
CAUTION:
Do not execute [Initialize All Data/Settings] in [Settings/Registration] during the period
from backup using SST to recovery of the data.
When [Initialize All Data/Settings] is executed, the key used to combine encrypted
backup data (SMS password, etc.) is initialized, which makes it impossible to combine
the data.
It means that SMS cannot be accessed even when the backup data has been
recovered using SST.
If you inadvertently executed [Initialize All Data/Settings] and can no longer access
SMS, the SMS login password needs to be initialized by following the procedure shown
in "When SMS Cannot Be Accessed" in "Login to SMS" in this manual.
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