Canon imageRUNNER ADVANCE C350 series Service Manual page 584

Error Code
81--1008 As to the device serial number in the data entry items, there is no applicable device code product
81--1009 The retrieval type in the data entry items is special and there are no basic-set applicable to the registration ID and
Password (* When wrong registration ID or Password was entered by an operator)
81--100A The delivery status is Applying
After the firmware was updated and when an update completion notification has not been sent to CDS, distribution
of the firmware was attempted again before update time-out is processed in CDS.
81--100B No approval information exists about EULA or the export criteria when the delivery is determined
81--100C The delivery status is Distributing/Distributed/Applying/Finished/Failed
When the distribution status was not correct, distribution information was obtained from CDS. (CDS has not been
notified of the status change due to a network failure, etc.)
81--100D The delivery status is Distributing/Distributed/Applying/Finished/Failed
8108100D When the distribution status was not correct, schedule information was checked with CDS. (CDS has not been
notified of the status change due to a network
81--100E The delivery status is New/Waiting to Distribute/Distributed/Applying/Finished/Failed
81--100F The delivery code is other than Distributing.
(Firmware distribution)
81--1010 The delivery status is New/Waiting to Distribute/Distributing/Applying/Finished/Failed
810B1010 An update start notification was sent to CDS with an invalid status. (The CDS server failed to receive the status
change due to a network error, etc.)
81--1011 The delivery status is Distributing/Distributed/Applying/Finished/Failed
81--1012 Device is "Not applicable to CDS"
(Firmware distribution)
* It occurs only when a device that can access CDS is managed.
81--1013 When the specified distribution time was within the time frame of CDS distribution stop.
(Firmware distribution)
81--1014 When confirmation of the firmware distribution settings ended in time-out.
CDS was not accessed within 30 minutes after the distribution time. The device has been turned OFF, the network
has been disconnected, etc.
81--1015 When firmware distribution time-out occurs.
A reception completion notification was not sent to CDS within 24 hours after the start of the distribution. The
device has been turned OFF, the network has been disconnected, etc.
81--1016 Firmware update time-out occurred.
An update completion notification had not been sent to CDS even after 2 hours since the start of the update.
81--1017 When the firmware distribution information notification showed an error in processing the distribution information.
81--1018 When the firmware distribution information notification showed an error in processing the scheduled update
information.
81--1019 When the status of the scheduled update information is "Set", "Finished", or "Failed".
6
Troubleshooting > Version Upgrade > Version Upgrade via CDS > Error Code List
Description
6 Troubleshooting > Version Upgrade > Version Upgrade via CDS > Error Code List
Remedy
Contact the support department of the sales Company.
(Attach information on the time of occurrence and the serial
number of the device.)
(Canon Inc. Only) Check registration of LMS.
Enter correct ID and the password.
After 2 hours and 30 minutes have passed since the failed
attempt to distribute the firmware, search the applicable firmware
again, and perform distribution of the firmware.
Contact the support department of the sales company.
(Attach information on the time of occurrence and the serial
number of the device.)
Search the applicable firmware again, and perform distribution of
the firmware.
Contact the support department of the sales company.
(Attach information on the time of occurrence and the serial
number of the device.)
Search the applicable firmware again, and perform distribution of
the firmware.
Contact the support department of the sales company.
(Attach information on the time of occurrence and the serial
number of the device.)
Register the device as a CDS device.
Contact the support department of the sales company.
(Attach information on the time of occurrence and the serial
number of the device.)
Search the applicable firmware again, and perform distribution of
the firmware.
Check the device to see if the update has been completed. When
the update has ended in failure, execute the operation again if
there is no problem with the device.
Contact the support department of the sales company.
(Attach information on the time of occurrence and the serial
number of the device.)
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Cause of error
CDS UP
server DATER
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