Canon imageRUNNER ADVANCE C350 series Service Manual page 586

● List of Error Codes Starting with a Number Other than 81
The list of error codes starting with a number other than 81 is shown below. If such an error has occurred, search the remedy using the last four digits of the error code.
Report the error to the support department of the sales company with the Sublog and update log of the device.
The "CDS server" in the "Cause of error" column includes CDS distribution servers and CDS file servers.
Error Code
8X--1001 Processing exclusively
1002 Stopped
1101 Failed to process preparation for use
1102 Failed to process use end
1103 Time out during restart of readiness preparation
1104 Session time-out excluding after application inquiry (after issuing delivery ID)
1105 CDS URL is not set
1106 Another job existed immediately before the firmware update processing.
1202 Specifying of scheduled update for a model that does not support scheduled update
1203 Firmware processing for a model that does not support firmware processing
1301 Security Token verification error
1302 Privilege check error
1303 Parameter error
1304 There is no distribution information from the server.
1305 Version notification is not required.
1306 Connection server information mismatch error
I/O
21XX An internal error about file operation
22XX An internal error about XML file operation
2301 Failed to output the license file
2401 Failure in creation of an auto shutdown stop file
2402 Failure in deletion of the auto shutdown stop file
Device
31XX An internal error in CPCA
32XX An internal error in IMI
33XX An internal error in SMS
34XX An internal error in NLM
35XX Configuration Service property setting error
36XX An internal error related to APL_CDS partition
37XX DCM-related service error
SOAP communication
4101 The processing thread stopped
4102 Processing SOAP communication now
4103 The function type is not matched
4104 An invalid SOAP response error
4105 No network cable connection (device side)
4201 An internal error about application information
4202 Config.xml is not found
4203 Type.xml is not found
4204 An error in binding type.xml
4205 An error in creating a service tab
4206 A runtime error in performing the web method
6
Troubleshooting > Version Upgrade > Version Upgrade via CDS > Error Code List
Description
6 Troubleshooting > Version Upgrade > Version Upgrade via CDS > Error Code List
Remedy
Start the operation again after terminating other Updater operations being executed
simultaneously
Restart the device, and start the operation again.
Contact the support department of the sales company.
(Attach the Sublog and update log of the device.)
Start the operation again from the beginning
Set CDS URL
Start the operation again after terminating the job of the device
Contact the support department of the sales company.
(Attach the Sublog and update log of the device.)
Perform the authentication as a correct user.
Contact the support department of the sales company.
(Attach the Sublog and update log of the device.)
Check the connection server settings.
Contact the support department of the sales company.
(Attach the Sublog and update log of the device.)
Contact the support department of the sales company.
(Attach the Sublog and update log of the device.)
Contact the support department of the sales company.
(Attach the Sublog and update log of the device.)
Check the network environment.
When this problem recurs, contact the support department of the sales company.
Check the network environment.
If it occurs again, contact the support department of the sales company.
(Attach the Sublog and update log of the device.)
Contact the support department of the sales company.
(Attach the Sublog and update log of the device.)
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Cause of error
CDS UP Network
server DATER
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