Canon imageRUNNER ADVANCE C350 series Service Manual page 709

Error Detail
Location Item
code Code
Remedy [Remedy] Perform the following in the order while checking
whether the error is cleared.
- Although the error is cleared by "HD-CHECK", it may occur
again. Thus, perform Remedies 1 to 3.
- When prioritizing clearing of the error, perform Remedy 3 and
later.
1. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "11",
and execute "HD-CHECK". Then, turn OFF and then ON the
main power.
2. Obtain the necessary backup data by referring to the backup
data list.
3. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "11",
and execute "HD-CLEAR". Then, turn OFF and then ON the
main power.
[Reference] Only the data in the corresponding partitions is
deleted.
4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "0",
and execute "HD-CLEAR". Then, turn OFF and then ON the
main power.
[Reference] All the partitions that can be deleted are deleted.
5. Enter safe mode using (2+8) startup, and execute [4] Clear/
Format> [1] Disk Format (HDD format) using SST or a USB
memory.
[Reference] All data in the HDD is deleted.
6. After replacing the HDD, perform step 5 to format the HDD.
7. Replace the Main Controller PCB.
8. Check/replace the related parts.
[Reference] For backup and restoration, refer to the Service
Manual "Adjustment> Main Controller System" and "Appendix>
Backup Data List".
7
Error•Jam•Alarm > Error Code > Error Code Details
Description
7 Error•Jam•Alarm > Error Code > Error Code Details
Error Detail
Location Item
code Code
E602 1201 00 Title HDD error
Detection Error in update-related area (Initialization failed at startup, or I/O
description error at startup)
When this error occurs, the system has not been started
normally. Therefore, it may not be recorded in the error log.
Remedy [Related parts]
- Cable between the Main Controller PCB (UN81/J7008 and
J7018) and the HDD (Unit of replacement: CABLE, SATA
POWER, CABLE, SATA SIGNAL)
- HDD (Unit of replacement: HARD DISK DRIVE)
- Main Controller PCB (UN81) (Unit of replacement: MAIN
CONTROLLER PCB ASSEMBLY)
[Points to note at work]
- When checking the harness/cable or connector, perform the
following work.
1. Disconnect and then connect the connector to check that
there is no bent pin and cable disconnection.
2. Visually check that the harness is not caught or open circuit.
3. If there is any error, replace the corresponding harness/
cable.
- Reinstall the necessary application software and restore the
backup data once the error is cleared.
7-95
Description
7-95