Canon imageRUNNER ADVANCE C350 series Service Manual page 714

Error Detail
Location Item
code Code
Remedy [Remedy] Perform the following in the order while checking
whether the error is cleared.
- Although the error is cleared by "HD-CHECK", it may occur
again. Thus, perform Remedies 1 to 3.
- When prioritizing clearing of the error, perform Remedy 3 and
later.
1. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "14",
and execute "HD-CHECK". Then, turn OFF and then ON the
main power.
2. Obtain the necessary backup data by referring to the backup
data list.
3. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "14",
and execute "HD-CLEAR". Then, turn OFF and then ON the
main power.
[Reference] Only the data in the corresponding partitions is
deleted.
4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "0",
and execute "HD-CLEAR". Then, turn OFF and then ON the
main power.
[Reference] All the partitions that can be deleted are deleted.
5. Enter safe mode using (2+8) startup, and execute [4] Clear/
Format> [1] Disk Format (HDD format) using SST or a USB
memory.
[Reference] All data in the HDD is deleted.
6. After replacing the HDD, perform step 5 to format the HDD.
7. Replace the Main Controller PCB.
8. Check/replace the related parts.
[Reference] For backup and restoration, refer to the Service
Manual "Adjustment> Main Controller System" and "Appendix>
Backup Data List".
7
Error•Jam•Alarm > Error Code > Error Code Details
Description
7 Error•Jam•Alarm > Error Code > Error Code Details
Error Detail
Location Item
code Code
E602 2000 00 Title Authentication error between the host machine and the
Encryption Board
Detection Authentication between the host machine and the Encryption
description Board could not be performed because I/O error occurred in the
file system after startup.
Remedy [Remedy] Perform the following in the order while checking
whether the error is cleared.
1. Check that the HDD Encryption Board is installed properly by
removing and then installing it again.
2. Turn ON the main power, and check whether the error is
cleared.
3. Execute the key clear using SST (to make an unformatted
disk).
[Caution] E602-0001 will be indicated if activating the machine
with the unformatted disk. Therefore, be sure to format the
HDD.
4. Enter safe mode using (2+8) startup, and execute [4] Clear/
Format> [1] Disk Format (HDD format) using SST or a USB
memory.
5. Reinstall the necessary application software.
E602 5001 00 Title Authentication error between the host machine and the
Encryption Board
Detection The HDD Encryption Board was installed improperly.
description
Remedy [Remedy] Perform the following in the order while checking
whether the error is cleared.
1. After removing the HDD Encryption Board, install the HDD
only. Then, turn ON the main power.
2. Execute "COPIER> FUNCTION> INSTALL> HD-CRYP".
3. Install the HDD Encryption Board.
E602 5002 00 Title HDD error
Detection A non-genuine HDD was detected.
description
Remedy [Remedy] Perform the following in the order while checking
whether the error is cleared.
1. Install a genuine HDD.
2. Enter safe mode using (2+8) startup, and execute [4] Clear/
Format> [1] Disk Format (HDD format) using SST or a USB
memory.
3. Reinstall the necessary application software.
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Description
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