Canon imageRUNNER ADVANCE C350 series Service Manual page 580

No. Messages
13 Delivery Error UGW linkage (Update
Error Code: [xxx] Firmware screen)
14 Delivery Error UGW linkage (Update
Delivery Time Firmware screen)
Delivery Firmware Label
Delivery Firmware version
Immediate download
Error Code: [ xxx ]
(Update Firmware screen)
15 Applicable firmware is not registered. On-site (error dialogue)
16 Restart failed. Manual update (error
Turn the main power OFF and ON. dialogue)
Automatic update (error
dialogue)
17 Specify [E-Mail Address] with up to 64 At the time of periodical
characters. update setting
18 The following characters cannot be At the time of periodical
used for the [E-Mail Address]: update setting
, : ; " ( ) [ ] < > \
19 Specify [Comments] with up to 128 At the time of periodical
characters. update setting
20 The [Delivery Server URL] is incorrect. In setting with the deliver
server URL.
6
Troubleshooting > Version Upgrade > Version Upgrade via CDS > Error Messages
Timing of display Cause
eRDS sent an order but Updater failed to
connect to the server.
The delivery server stopped.
The scheduled data and time acquired
from delivery server does not exist.
The scheduled date and time acquired
from delivery server was before current
time (15 or more min had passed).
At the time of immediate download, turned
OFF and then ON the power of device
main body.
At the user site, no latest firmware exists. This means the current firmware is the latest, so this error has no impact.
No applicable firmware exists on CDS,
so the service person can't select any
applicable firmware.
An error occurred at the time of the device
restart.
An error occurred at the time of the device
restart.
The specified E-mail address exceeded 64
characters.
The E-mail address was including the
characters which could not be used.
Comments exceeded 128 characters.
The specified deliver server URL is wrong. Enter the right URL(https://device.c-cdsknn.net/cds_soap/updaterif)
6 Troubleshooting > Version Upgrade > Version Upgrade via CDS > Error Messages
Remedy
Conduct a communication test to analyze the cause of the error. After solving the cause, resend
the order from the eRDS.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and
contact Support Div. of the sales company.
Contact the sales company's Support Department. After confirming restoration of the delivery
server, re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and
contact Support Div. of the sales company.
Do the delivery setting from UGW again.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and
contact Support Div. of the sales company.
Do the delivery setting from UGW again.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and
contact Support Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and
contact Support Div. of the sales company.
But when the latest firmware to be retrieved must exist e.g. released new firmware information
has been notified, contact Field Support Group in the sales company.
Contact the sales company's Support Department.
After turning OFF and then ON the main power of the device, re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and
contact Support Div. of the sales company.
After turning OFF and then ON the main power of the device, re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and
contact Support Div. of the sales company.
Specify E-mail address within 64 characters.
Do not specify E-mail address with characters which cannot be used.
Specify comments within 128 characters.
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