Features And Benefits - Canon imageRUNNER ADVANCE C350 series Service Manual

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Technical Explanation > Embedded RDS > Product Overview > Major Functions
Embedded RDS
Product Overview
■ Overview
Embedded RDS (hereinafter referred to as E-RDS) is a monitoring program that runs on the
host machine. When the monitoring option is enabled by making the setting on this machine,
information such as the status change of the machine, counter information, and failure
information are collected. The collected device information is sent to a remote maintenance
server called UGW (Universal Gateway Server) via Internet, thus allowing for e-Maintenance/
imageWARE Remote (Remote Diagnosis System).
The following device information/ status can be monitored.
• Billing counts
• Parts counter
• Firmware info
• Service call error log
• Jam log
• Alarm log
• Status changes (Toner low/ out, etc.)
Since high confidentiality is required for the information shown above, it performs
communication between this machine and the UGW using HTTPS/ SOAP protocol.
Customer
Environment
This machine
Administrator
DNS Server Proxy Server
The e-Maintenance/ imageWARE Remote system configuration
2 Technical Explanation > Embedded RDS > Product Overview > Major Functions
UGW
Internet
Firewall
Sales Company
F-2-359

■ Features and benefits

E-RDS embedded with a network module in advance can realize a front-end processing
of e-Maintenance/ imageWARE Remote system without attaching any extra hardware
equipment.
■ Major Functions
● Service Browser
Service browser is a web browsing functionality only for service technicians in charge, and is
used for referring to the FAQ contents which is connected to UGW.
In order to grasp on which devices the service browser is enabled, when the status of the
service browser is changed from disabled (0: OFF) to enabled, E-RDS sends the browser
information to the UGW.
● Service mode menu Transmission
E-RDS sends the target service mode menu data to UGW in the following cases:
• When a specific alarm and service call error are detected
• When the setting is changed in service mode
The following shows the transmission timing and the target data for transmission in service
mode menu:
Transmission timing
When the following alarm is detected.
Alarm codes for transmission:
0x060002, // Fixing
0x060004 - 0x069999, // Fixing
0x090005 - 0x099999, // Dram
0x100006 - 0016, 0x100022 - 0099,
0x100101 - 9900, // Development
0x300001 - 0x309999 // High voltage
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Transmitting data Error retry
COPIER Display ANALOG No
HV-STS
CCD
DPOT
DENS
FIXING
SENSOR
MISC
HT-C
HV-TR
P-PASCAL
2-203