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6
Troubleshooting the Scopia XT Series
This section covers troubleshooting problems that may occur when setting up and using the
Scopia XT Series.
Viewing System Information for Customer Support
When contacting customer support or your system administrator, you may need to provide
information about the system. This procedure describes how to view the following system
information from the endpoint or from the web interface:
You can perform this procedure with your XT Remote Control Unit as described below, or
using your keyboard and mouse (for more information, see
Control the Scopia XT Executive" on page
RADVISION | User Guide for Scopia XT Executive Version 3.1.1
•
Viewing System Information for Customer Support .................................... page 81
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Resolving Monitor Display Problems ...................................................... page 83
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Resolving Problems Viewing Computer Content ........................................ page 84
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Resolving XT Remote Control Unit Problems ............................................ page 84
•
Restoring Default User Settings ........................................................... page 84
•
Resolving Problems Using Your Keyboard and Mouse to Control the Scopia XT
Executive .................................................................................... page 86
•
Resolving Video or Audio Disruptions .................................................... page 87
•
Software version
•
User code (MAC address)
•
IP addresses
•
Serial number
•
System name and model
•
Licenses
•
Network, gatekeeper, and SIP settings
"Using the Keyboard and Mouse to
21).
Troubleshooting the Scopia XT Series | 81
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