Multiple Call Group; Mcpn Owner Privileges; Member Requirements - Toshiba Strata CTX28 Programming Manual

Station

Multiple Call Group

Multiple Call Group
To set up Multiple Call/Delayed Ringing you must have a Multiple Call (MC) Group set in Program 517.
You can register up to 25 calling members for every MC Group in Program 518. You can set each member
to be Immediate, Delayed Ring 1, or Delayed Ring 2. The Delayed Ring times are independently
adjustable (1~180 seconds) for each Multiple Call Group Member.
Important!
Incoming Call to Multiple Call (MC) Group
The following can occur when calling members are set as Immediate, Delayed Ring 1, or Delayed Ring 2.
• If the members of a MC Group are assigned Immediate ring, the call is received at all destinations
immediately. In this case, each destination LCD displays the same incoming call information.
• If the MC Group destination (member) is assigned to Delayed Ring 1 or Delayed Ring 2, each
destination will start to ring when the delay time runs out. During the delay time the member PDN or
PhDN button will flash red but not ring.
Important!
• If some MC Group destinations are busy, incoming call rings only idle destinations. However, if the
camp-on feature is in effect, incoming calls will camp-on to busy destinations.
• Members can be assigned to multiple MC Groups.

MCPN Owner Privileges

When you assign members to an MC group, the member assigned to Index 1 in Program 518 is considered
the owner of the group. The owner of the group is the only member entitled to the following privileges:
• The owner is the only member in the group that can receive Automatic Call Back calls and Message
Waiting Indications.
• The ringing option for the owner is always set to Immediate ring.
• The owner can be a PhDN or PDN.

Member Requirements

The table below has details for members that can and cannot be in a group.
Members that can be in a Group
PDNs
PhDNs
Station Hunt Group Pilot DNs
Important!
• Immediate Destinations can only be PDNs (Digital and/or Standard Telephones) and PhDNs.
• Delay Destinations can be PDNs of Standard telephone circuits only and Voice Mail Hunt Group Pilot
Numbers (not Multiple DN Hunt Groups).
• Attendant Consoles cannot be members of multiple call groups and cannot overflow to MC groups.
Assigning Attendant Consoles to MC groups will cause Attendant Consoles to misfunction. Do not set
Attendant Consoles to overflow to MC groups.
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Immediate Destinations can only be PDNs (Digital and/or Standard Telephones) and
PhDNs. See "Member Requirements" below.
Delay Destinations can be PDNs of Standard telephone circuits only and Voice Mail Hunt
Group Pilot Numbers (not Multiple DN Hunt Groups).
Delay Destinations can be PDNs of Standard telephone circuits only and Voice Mail Hunt
Group Pilot Numbers (not Multiple DN Hunt Groups).
Members that cannot be in a Group
Pilot DNs - ACD, MCP
CO Line Access Codes
Att.Consoles and BATI or DKTs assigned to the Attendant in programming.
Strata CTX Programming - Part 2: CTX WinAdmin Programming 6/04