Centralized Voice Mail; Centralized Attendant - Toshiba Strata CTX28 Programming Manual

Centralized Voice Mail

Users in multiple network nodes may use the services of a single voice mail system attached to one node.
The network transmits the Voice Mail ID (VMID) for remote stations and the calling conditions under
which the call is being directed to voice mail (Call Forward All Calls, Busy, etc.). The centralized voice
mail system can control message waiting indications and provide automated attendant services throughout
the network through its integration with a single node.
Centralized Voice Mail requires a Coordinated Numbering Plan throughout the network for proper
operation. The Coordinated Numbering Plan allows the voice mail to interact with the entire network as if
it were on large PBX. Basic operations include:
Forward to Voice Mail – A forwarded, busy or unanswered extension may forward across the network
•
to the voice mail unit. Centralized Voice Mail notifies the voice mail of the source and calling
conditions and the voice mail returns the greeting of the original target extension. Notification of
calling conditions requires SMDI integration.
Message Retrieval – A user can press the a Message button on his phone and be directed to a voice mail
•
system connected to his own or a remote node. The call will be correctly identified as a retrieval for the
correct VMID and the user will be prompted for his security code. The same operation may be
programmed for PhDNs in Station Programming.
Message Waiting – The voice mail system can control message waiting indications in distant switches
•
by accessing the remote node via Node ID, registering the Message Waiting Feature Access Code and
specifying the desired station.
Automated Attendant – Automated attendant calls to the voice mail may be transferred to stations or
•
services in distant nodes using the Network Directory Number. If the automated attendant transfers the
call to a busy destination, it can activate Call Transfer with Camp-on across the network simply by
hanging up.
Not all Stratagy features available to a single switch are available to remote Strata Net nodes. This is a
result of the local node being directly integrated to the voice mail system. The following table shows the
availability of voice mail features across the Strata Net.
Message Lamp Control
Forward to Voice Mail
Message Retrieval
Automated Attendant
Call Record
Soft Keys
Transfer Direct to Voice Mail
Networking Multiple Voice Mail Systems – Refer to
page A-3.

Centralized Attendant

It is possible for one Attendant to serve an entire Strata Net. Station users anywhere in the network can

simply dial to reach the centralized attendant. Calls to the attendant are identified with calling number
and name. Incoming trunk calls to any node in the network can be routed to one attendant and then
extended anywhere in the network.
Strata CTX Programming - Part 2: CTX WinAdmin Programming 6/04
Stratagy Feature Attached Node Remote Node
X X
X X
X X
X X
X X
X X (R1.3 and higher)
X X (R1.3 and higher)
"Networking Multiple Voice Mail Systems"
Services
Networking
on
9-43