Pilot Dn Assignment; Maximum Pilot Dns - Toshiba Strata CTX28 Programming Manual

Services
This chapter covers a variety of services offered by Strata CTX. Automatic Call Distribution (ACD), Voice
Mail, Destination Restriction (DR), Least Cost Routing (LCR), Networking, Station Message Detail
Reporting (SMDR), External Devices, System Parameters and other miscellaneous services are discussed.
Important!
• Advanced Strata CTX programming topics are covered in this chapter. Programmers should make sure
each section is thoroughly understood before proceeding to programming.
• Networking Programs found in this chapter are not available with the Strata CTX28.

540 Pilot DN Assignment

Prerequisite Program:
Pilot DNs are directory numbers that have no physical appearance, they are true virtual numbers. They can
be used in CTI and Voice Mail applications. In ACD Pilot Numbers are used as ACD group numbers. In
Voice Mail applications Pilot DNs are used to call directly to, or transfer calls directly to specific voice
mail boxes – this is done by setting VM as the alternate destination and using the VMID to send the call to
a specific VM box.

Maximum Pilot DNs

CTX100: R1.00 & R1.01 = 5 max./R1.02 = 100 max.
CTX670 Basic: R1.00 & R1.01 = 10 max./R1.02 = 200 max.
CTX670 with BBMS/BEXS: R1.00 & R1.01 = 32 max./R1.02 = 256 max.
1. Complete the "Pilot DN Assignment
Record Sheet"
2. Click Services > Pilot DN.
3. Enter a Pilot DN Number
...or click one of the following buttons:
• List – view a summary list of
programmed Pilot DNs.
• Create – Assign a new Pilot DN
with default settings.
• Copy – Enter a Pilot DN number
and click Copy to make a new Pilot
DN assignment with settings copied
from the Pilot DN entered.
• Delete – Enter a Pilot DN and click OK.
4. Enter Program 540 data.
5. Click Submit.
Strata CTX Programming - Part 2: CTX WinAdmin Programming 6/04
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on page D-37.
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