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Dell 3130cn Service Manual

Color laser printer
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21 Aug 2009

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  Summary of Contents for Dell 3130cn

  • Page 1 21 Aug 2009...
  • Page 3 Version record Refer to the portion indicated by change bar in each section. Also refer to the reasons in table below. Version Issue date Note February 15, 2008 issued version issued Section 1, FIP 1. Rewrote contents 1.1 to 1.5 2.3 terminological corrections etc.
  • Page 4 6.9.9 Counter value corrected. Section 3, Removal and Replacement Procedure 1.1 Illustration changed. 1.2 Illustration changed. 2. Illustration changed etc. Removal 1/3~8/ 10~15/17/ 20~26 / 28/ 31/ 33~34/ 37~38/40~44/47~50 Illustration changed etc. Removal 36 Procedure changed. /Illustration changed. 3. Illustration changed. Replacement 1~4/6~7/10~11/13/16/18/20~...
  • Page 5 4.1 Flow changed 4.1th version issued Section 1, FIP 4.1th April 08, 2009 Flows25-1and Flows99 are added. (Change by error code (016-340).) 4.2th version issued Section 1, FIP 4.2th Flows25/FIP1.25: August 12, 2009 The flow of 016-317 and 016-340 was corrected.
  • Page 6 Cautions Operation contents of this document may be subject to modification without notice. will not assume responsibility for accidental or incidental damages or editorial errors or omissions in this manual, the issue of this manual, the in this manual, or the use of this manual. This document is protected by copyright.
  • Page 7: About This Manual

    1. About this manual This manual is a standard service manual of containing information maintenance of this laser printer (standard specifications). 2. Marks giving caution Maintenance operations requiring special cautions or additional information regarding descriptions in this manual are presented as "Warning," "Caution," or "Note," depending on their nature. If instructions are not observed, death or serious injury may result.
  • Page 8: Safety

    4. Safety To prevent possible accidents during maintenance operation, you should observe strictly the "Warning" and "Caution" information in this manual. Avoid dangerous operations and operations out of the scope of this manual. Various processes not covered by this manual may be required in actual operations, and should be performed carefully, always giving attention to safety.
  • Page 9: Driving Units

    4.2 Driving units When servicing gears or other driving units, be sure to turn off the power switch and unplug the power cord. Drive them manually when required. Do not do the print work removing the cover of the printer to confirm the operation of driving part.
  • Page 10: Laser Beams

    4.4 Laser beams • If your eyes are exposed to laser beams, you may lose your eyesight. • Never open the cover if the warning label for laser beams is attached there. • Before disassembling and reassembling this laser printer, be sure to turn it OFF. •...
  • Page 11: Warning/Caution Labels

    4.5 Warning/caution labels Warning labels and caution labels are attached to this laser printer to prevent accidents Check those labels for their peeling or stains when servicing the printer. 4.5.1 Caution label for high-temperature units Zna00004KB Version 3 2008.05.30...
  • Page 12: Caution Label For Toner Cartridges

    4.5.2 Caution label for toner cartridges Zna00005KB Version 3 2008.05.30...
  • Page 13 Zna00006KB viii Version 3 2008.05.30...
  • Page 14: Caution Label For Mpf

    4.5.3 Caution label for MPF Zna00008KB Version 3 2008.05.30...
  • Page 15: Caution Label For Print Head

    4.5.4 Caution label for print head Zna00009KA Version 3 2008.05.30...
  • Page 16: Caution Label For Transfer Belt

    4.5.5 Caution label for transfer belt Zna00007KA Version 1 2007.12.28...
  • Page 17: Caution Label For Duplex

    4.5.6 Caution label for duplex Zna00011KA Version 1 2007.12.28...
  • Page 18: Unpacking The Printer

    Unpacking the Printer The printer must be carried horizontally with two or more persons. Take extreme care to avoid personal injuries. Check visually the printer for evidence of any damages. Peel all tapes off the printer. Zna00012KB xiii Version 3 2008.05.30...
  • Page 19 Blank Page Version 1 2007.12.28...
  • Page 20: Table Of Contents

    TABLE OF CONTENTS 1. About this manual......................ii 2. Marks giving caution......................ii 3. Related documents......................ii 4. Safety ..........................iii 4.1 Power source ............................iii 4.2 Driving units ............................iv 4.3 High-temperature units ......................... iv 4.4 Laser beams ............................v 4.5 Warning/caution labels...........................vi 4.5.1 Caution label for high-temperature units..................vi 4.5.2 Caution label for toner cartridges....................
  • Page 21 Chapter 1 Troubleshooting Chapter 1 Troubleshooting CONTENTS 1. Troubleshooting Overview...................1 - 1 1.1 Flow of Troubleshooting........................1 - 1 1.2 Check Installation Status ......................... 1 - 2 1.3 Cautions on Service Operations ....................... 1 - 3 1.4 Cautions on Using FIP ........................1 - 4 1.5 Items To Be Confirmed Before Going To FIP Troubleshooting ............
  • Page 22 Chapter 1 Troubleshooting Chapter 1 Troubleshooting CONTENTS Flows 39 Paper Jam 077-105/077-106....................1 - 83 Flows 40 Paper Jam 077-900/077-901....................1 - 85 Flows 41 Paper Jam 077-903 ......................1 - 89 Flows 42 Paper Jam 077-907 ......................1 - 90 Flows 43 Load Tray N or MPF 024-910/024-911/024-914 ..............
  • Page 23 Chapter 1 Troubleshooting Chapter 1 Troubleshooting CONTENTS Flows 94 Noise: During Standby......................1 - 167 Flows 95 Noise: During Printing......................1 - 168 Flows 96 AC............................1 - 172 Flows 97 DC ............................1 - 173 Flows 98 Multiple feed ........................1 - 174 Flows 99 Control Panel Freezes......................
  • Page 24 Chapter 1 Troubleshooting Chapter 1 Troubleshooting CONTENTS FIP1.38 Paper Jam 077-104/077-107....................1 - 224 FIP1.39 Paper Jam 077-105/077-106....................1 - 228 FIP1.40 Paper Jam 077-900/077-901....................1 - 231 FIP1.41 Paper Jam 077-903......................1 - 235 FIP1.42 Paper Jam 077-907......................1 - 236 FIP1.43 Load Tray N or MPF 024-910/024-911/024-914 ..............
  • Page 25 Chapter 1 Troubleshooting Chapter 1 Troubleshooting CONTENTS FIP-1.P3 Solid black ...........................1 - 292 FIP-1.P4 Vertical blank lines (White stripes in paper transport direction) ..........1 - 294 FIP-1.P5 Horizontal band cross out (White stripes in the horizontal direction) .........1 - 296 FIP-1.P6 Vertical stripes ....................
  • Page 26 Chapter 1 Troubleshooting Chapter 1 Troubleshooting CONTENTS Blank Page Version 4.3 2009.08.21...
  • Page 27: Chapter 1 Troubleshooting

    Chapter 1 Troubleshooting The troubleshooting procedures described herein assume the use of the Diag Tool. However, the procedures can be performed without the Diag Tool as long as they are carefully followed. 1. Troubleshooting Overview To increase the efficiency of troubleshooting, ensure that preliminary checks should be made to confirm the trouble status before proceeding to the Fault Isolation Procedure (FIP), Operation of Diagnostic (Chapter 2), Wiring Diagrams (Chapter 7), and Principles of Operation (Chapter 6).
  • Page 28: Check Installation Status

    Chapter 1 Troubleshooting 1.2 Check Installation Status Be sure to check the following items before starting the troubleshooting procedures The power supply voltage is within the specifications (measure the voltage at the wall outlet). The power cord is free from breakage, short-circuit, open wire, or internal miswiring. The printer is properly grounded.
  • Page 29: Cautions On Service Operations

    Chapter 1 Troubleshooting 1.3 Cautions on Service Operations Be sure to remove the power cord unless otherwise required. While the printer is powered ON, never touch the conductive parts unless otherwise required. Never touch the conductive parts of the power switch and inlet of the LVPS, because they are live even while the printer is powered off.
  • Page 30: Cautions On Using Fip

    Chapter 1 Troubleshooting 1.4 Cautions on Using FIP When troubleshooting according to the FIP, have on hand a normal MCU, LVPS, HVPS, FUSER ASSY, BELT ASSY, etc., for possible fault isolation. In the initial check according to the FIP, check only items which can be simply checked. In the initial check according to the FIP, check the constitutive parts of the major check parts and related parts, as well as major check parts.
  • Page 31 Chapter 1 Troubleshooting 14) In the FIP, the paper cassette immediately below the printer main body is called "Tray 1", and the cassette below it is called "Tray 2". 15) Some of the instructions in the FIP are branched off depending on the specifications. Follow the applicable instruction.
  • Page 32: Items To Be Confirmed Before Going To Fip Troubleshooting

    Chapter 1 Troubleshooting 1.5 Items To Be Confirmed Before Going To FIP Troubleshooting Basic Printer Problems Some printer problems can be easy to resolve. If a problem occurs with your printer, check each the fol- lowing: If a message is displayed on the LCD of operator panel, see “2.3 Status Code List”. The printer power cable is plugged into the printer and a properly grounded electrical outlet.
  • Page 33 See "Loading Print Media in Optional Trays" and "Loading the Multipurpose Feeder" for detailed loading instructions. Paper Characteristics The following paper characteristics affect print quality and reliability. Dell recommends that you follow these guidelines when evaluating new paper stock. 1 - 7...
  • Page 34 Chapter 1 Troubleshooting Weight The tray automatically feeds paper weights from 60 to 216 g/m2 (16 to 57.6 lb. bond) grain long. The multipurpose feeder automatically feeds paper weights from 60 to 216 g/m2 (16 to 56 lb. bond) grain long.
  • Page 35 Chapter 1 Troubleshooting Preprinted papers that require a registration (the precise print location on the page) greater than ±0.09 in., such as optical character recognition (OCR) forms In some cases, you can adjust registration with your software program to successfully print on these forms.
  • Page 36 Chapter 1 Troubleshooting Multipurpose Feeder 250-sheet Tray Optional 550-sheet Tray Japanese Post Card Print Media Supported Y: Yes N: No Multipurpose Feeder 250-sheet Tray Optional 550-sheet Tray Plain Paper Light (60-76gsm) Plain Paper Normal (80gms) Plain Paper Thick (82-98gms) Covers Normal (106-163gms) Covers Thick (164-216gms) Transparency Labels...
  • Page 37 Chapter 1 Troubleshooting Consumables Near Life Indication Life over Indication When the remaining life of the FUSER When the FUSER reaches its end of life, reaches approximately 20%, the follow- the following messages are displayed. ing messages are displayed. <Panel> <Panel>...
  • Page 38: Fip

    Chapter 1 Troubleshooting 2. FIP 2.1 FIP The FIP is the first step for trouble diagnosis. The FIP isolates the presence of various troubles including error codes, and guides the troubleshooting procedure. 2.2 Flow of FIP Ask the operator about trouble status. Is operator's operating method correct? Turn off and turn on the Power.
  • Page 39: Status Code List

    Chapter 1 Troubleshooting 2.3 Status Code List Error Message FIP to be Error Contents referred Status Window <IOT Fan Motor Failure> Printer error. MCU detects an error upon receiving Flows 1: error signal from the Rear Fan or Rear Fan Turn off the printer, and turn it Duplexer Fan.
  • Page 40 Chapter 1 Troubleshooting Error Message FIP to be Error Contents referred Status Window Printer error. 004-311 Turn off the printer. Confirm Restart Printer Duplex is correctly installed. <IOT Option Duplexer Failure> Flows 7 Turn on the printer. The error is detected by Option Duplexer Flip FIP1.7 Contact customer support if...
  • Page 41 Chapter 1 Troubleshooting Error Message FIP to be Error Contents referred Status Window Printer error. 009-361 Turn off the printer. Confirm Restart Printer toner is correctly installed. <IOT (M) Toner CRUM Error> Flows 16 Turn on the printer. Magenta Toner CRUM communication Flip FIP1.16 Contact customer support if...
  • Page 42 Chapter 1 Troubleshooting Error Message FIP to be Error Contents referred Status Window Printer error. 010-354 Turn off the printer, and turn it Restart Printer on again. <IOT environment Sensor Error> Flows 23 Flip Contact customer support if Temperature Sensor Error is detected. FIP1.23 Contact Support this failure is repeated.
  • Page 43 Chapter 1 Troubleshooting Error Message FIP to be Error Contents referred Status Window Printer error. 016-302 Turn off the printer, and turn it Restart Printer on again. <ESS Illegal Exception> Flows 25 Flip Contact customer support if CPU illegal exception. FIP1.25 Contact Support this failure is repeated.
  • Page 44 Chapter 1 Troubleshooting Error Message FIP to be Error Contents referred Status Window Printer error. 016-318 Turn off the printer, and turn it Restart Printer <ESS DIMM Slot RAM Error> on again. Flows 27 Power-on initialization detected that Flip Contact customer support if FIP1.27 unsupported DIMM was installed.
  • Page 45 Chapter 1 Troubleshooting Error Message FIP to be Error Contents referred Status Window Printer error. 016-346 Turn off the printer, and turn it Restart Printer <ESS Network Internal Loopback Error> on again. Flows 25 The error is detected by on board Net- Flip Contact customer support if FIP1.25...
  • Page 46 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window Paper Jam has occurred Paper Jam at the Tray 1. 071-100 Flip Clear the paper path. <IOT 250 Feeder Misfeed JAM> Open Tray1 Flows 33 Please click the Show The Regi sensor is not turned ON Remove Paper FIP1.33...
  • Page 47 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window Paper Jam has occurred at the Print Cartridge. Paper Jam <IOT Exit2 JAM> 077-103 Push the Side Button to Fuser Exit Senor detect turn OFF too Flows 37 open the Front Cover Flip...
  • Page 48 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window Paper Jam has occurred at the Print Cartridge. <IOT Remain Paper JAM> Paper Jam -The remain paper at the Exit Sensor. 077-900 Push the Side Button to -The paper does not reach the Exit Flows 40 open the Front Cover...
  • Page 49 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window Actual paper size in tray Load Tray 1 and specified paper size 024-910 are different. Flip Load Tray 1 Load the specified paper A4(Paper Size) in Tray 1. Paper Size: A4 Flip Paper Type: Plain...
  • Page 50 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window An unsupported Cyan Cartridge is installed. Open the Front Cover. CRUM ID Remove the unsup- 009-367 ported Cyan Cartridge and install a supported Flip one. Reseat Please click the Show Cyan Cartridge Me How Button for...
  • Page 51 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window The sealing tape is still on the Yellow Cartridge. Error Yellow Cart Open the Front Cover. 093-919 Pull the toner seal straight up to remove it. Flip Please click the Show Remove Tape...
  • Page 52 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window The protection cover is still on the Yellow Car- tridge. Error Yellow Cart Open the Front Cover. 093-950 Remove the protection Flip cover. Remove Sheet Please click the Show from Yellow Cart Me How Button for details.
  • Page 53 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window The Yellow Cartridge need to be replaced now. Open the Front Cover. Replace Cart. Then remove the used 093-930 Yellow Cartridge and Flip install a new one. Reseat Please click the Show Yellow Cartridge...
  • Page 54 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window Ready to Print The Yellow Cartridge 093-423 need to be replaced soon. Flip Yellow Cartridge 093-423 Is close to Life Ready to Print The Magenta Cartridge <IOT Print Cartridge Near Empty>...
  • Page 55 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window The Yellow Cartridge is either missing or not fully inserted into the printer. Insert PrintCart Open the Front Cover 093-970 and make sure that the Flip Yellow Cartridge have Insert been fully installed.
  • Page 56 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window An unsupported Belt Unit is installed. Open the Front Cover. <IOT Belt Unit CRUM ID Error> CRUM ID Remove the unsup- The Belt Unit CRUM ID error is 009-371 ported Belt Unit and detected.
  • Page 57 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window The Fuser needs to be replaced now. 010-351 Remove the used Fuser Restart Printer <IOT Fuser Life Over> and install a new one. Flows 22 The Fuser Counter has reached the Flip Please click the Show FIP1.22...
  • Page 58 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window Firmware download ID error has occurred. Invalid ID 016-383 Press the Set Button. <Download Error> Flows 66 Contact customer sup- An error occurred because an invalid Flip FIP1.66 port if this failure is...
  • Page 59 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window Firmware download delete error has Erase Flash Err. occurred. 016-392 <Download Error> Flows 25 Contact customer sup- Flip An error occurred erasing the Flash. FIP1.25 port if this failure is Contact Support repeated.
  • Page 60 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window Disk space is insuffi- cient and cannot con- tinue processing the current print job. Collate Full 016-981 Press Set Button to <Memory Over flow> Flows 69 clear the message, can- Exceeds the memory capacity.
  • Page 61 193-700 <Custom Toner Mode> Flows 75 No Message. Flip The printer is in custom toner mode. FIP1.71 Other non-DELL Toner Installed An internal temperature of the printer became a Over Heat high temperature. 042-700 <IOT Over Heat Stop> Flows 76 Please wait for a while The temp.
  • Page 62: Error Code Fip

    Chapter 1 Troubleshooting 3. Error Code FIP 3.1 Troubleshooting for the call center Flows 1 001-360-01 Restart Printer Checking the detail error code. A detailed error code is displayed by pushing key, key simultaneously. Is "Code: 01" displayed on the LCD? Checking the FAN MAIN Go to Flows 2 Does the FAN MAIN...
  • Page 63: Flows 2 001-360-02 Restart Printer

    Chapter 1 Troubleshooting Flows 2 001-360-02 Restart Printer Checking the detail error code. A detailed error code is displayed by pushing key, key simultaneously. Is "Code: 02" displayed on the LCD? Checking the FAN DUP Go to Flows 1 Does the FAN DUP function normally? Checked by [Digital Output] - [DO- 5d(Control Panel)/...
  • Page 64: Flows 3 003-340-01/003-340-02/003-340-03/003-340-04/003-340-05/003-340-07/003

    Chapter 1 Troubleshooting Flows 3 003-340-01/003-340-02/003-340-03/003-340-04/003-340-05/003-340-07/003- 340-08/003-340-0A/003-340-0B/003-340-14 Restart Printer Checking the detail error code. A detailed error code is displayed by pushing key, key simultaneously. Is "Code: 09" displayed on the LCD? Checking the error occurring Go to Flows 4 Does the error still occur after several ON/OFF operations...
  • Page 65: Flows 4 003-340-09 Restart Printer

    Chapter 1 Troubleshooting Flows 4 003-340-09 Restart Printer Checking the detail error code. A detailed error code is displayed by pushing key, key simultaneously. Is "Code: 09" displayed on the LCD? Checking the error Go to Flows 3 Does the error still occur when the power is turned off and on?
  • Page 66: Flows 5 003-356 Restart Printer

    Chapter 1 Troubleshooting Flows 5 003-356 Restart Printer Checking the error Does the error still occur when the power is turned off and on? Checking the failure parts Press the " ", the " " and the " " keys on the Control Panel when displaying the error code. The failure parts code (address code on a memory) is displayed on the LCD.
  • Page 67: Flows 6 004-310 Restart Printer

    Chapter 1 Troubleshooting Flows 6 004-310 Restart Printer Checking the Optional Feeder installing Reseat the Optional Feeder. (Removal 44/Replacement Does the error still occur when turning on the power? Checking after replacing the Optional Feeder Replace the Optional Feeder. (Removal 44/Replacement Does the error still occur when turning on the power?
  • Page 68: Flows 7 004-311 Restart Printer

    Chapter 1 Troubleshooting Flows 7 004-311 Restart Printer Checking Optional Duplexer installation to the printer. Reseat the FEEDER ASSY DUP. (Removal 5/Replacement 39) Does the error still occur when the power is turned ON? Replace the FEEDER ASSY DUP. (Removal 5/Replacement 39) Does the error still occur when the...
  • Page 69: Flows 8 006-370 Restart Printer

    Chapter 1 Troubleshooting Flows 8 006-370 Restart Printer Checking the error Does the error still occur when the power is turned off and on? Replace the ROS ASSY. (Removal 36/Replacement Does the error still occur when the power is turned ON? Replace the Printer.(There is doubt about wire separation.)
  • Page 70: Flows 9 007-340-00 Restart Printer

    Chapter 1 Troubleshooting Flows 9 007-340-00 Restart Printer Checking the detail error code. A detailed error code is displayed by pushing key, key simultaneously. Is "Code: 00" displayed on the LCD? Checking the Transfer Assy, Fuser "01" : Flows 10, and Black Print Cartridge for "03"...
  • Page 71: Flows 10 007-340-01 Restart Printer

    Chapter 1 Troubleshooting Flows 10 007-340-01 Restart Printer Checking the detail error code. A detailed error code is displayed by pushing key, key simultaneously. Is "Code: 01" displayed on the LCD? Checking the print cartridges "00" : Flows 9, installation "03"...
  • Page 72: Flows 12 007-340-03 Restart Printer

    Chapter 1 Troubleshooting Flows 12 007-340-03 Restart Printer Checking the detail error code. A detailed error code is displayed by pushing key, key simultaneously. Is "Code: 03" displayed on the LCD? Checking the tray1 paper "00" : Flows 9, cassette installation "02"...
  • Page 73: Flows 13 007-340-04 Restart Printer

    Chapter 1 Troubleshooting Flows 13 007-340-04 Restart Printer Checking the detail error code. A detailed error code is displayed by pushing key, key simultaneously. Is "Code: 04" displayed on the LCD? "00" : Flows 9, Checking the paper "02" : Flows 11, cassette installation "03"...
  • Page 74: Flows 14 007-371 Restart Printer

    Chapter 1 Troubleshooting Flows 14 007-371 Restart Printer Checking after replacing the DRIVE ASSY K. Replace the DRIVE ASSY K. (Refer to Removal 28/Replacement 16.) Does the error still occur when turning on the power? Replace the Printer. 1 - 48 Version 3 2008.05.30...
  • Page 75: Flows 15 009-360 Restart Printer

    Checking the Print Cartridge Is the print cartridge installed to the printer the DELL toner? Checking the Yellow Print Set to the [Non DELL Cartridge for installation Toner] Mode or replace Reseat the Yellow Print to the DELL toner. Cartridge.
  • Page 76: Flows 16 009-361 Restart Printer

    Checking the Print Cartridge Is the print cartridge installed to the printer the DELL toner? Checking the Magenta Print Set to the [Non DELL Cartridge for installation Toner] Mode or replace Reseat the Magenta Print to the DELL toner. Cartridge.
  • Page 77: Flows 17 009-362 Restart Printer

    Checking the Print Cartridge Is the print cartridge installed to the printer the DELL toner? Checking the Cyan Print Set to the [Non DELL Cartridge for installation Toner] Mode or replace Reseat the Cyan Print to the DELL toner. Cartridge.
  • Page 78: Flows 18 009-363 Restart Printer

    Checking the Print Cartridge Is the print cartridge installed to the printer the DELL toner? Checking the Black Print Set to the [Non DELL Cartridge for installation Toner] Mode or replace Reseat the Black Print to the DELL toner. Cartridge.
  • Page 79: Flows 19 009-654-01 Restart Printer

    Chapter 1 Troubleshooting Flows 19 009-654-01 Restart Printer Checking the detail error code. A detailed error code is displayed by pushing key, key simultaneously. Is "Code: 01" displayed on the LCD? Checking the Go to Flows 20 TRANSFER ASSY for installation.
  • Page 80 Chapter 1 Troubleshooting Checking the ADC Sensor solenoid of TRANSFER ASSY for operation. Does the ADC Sensor operate normally? Checked by [Digital Output] - [DO-37(Control Panel)/CTD SOLENOID ON(PC)] in diagnosis. Replace the TRANSFER Replace the corresponding ASSY (Refer to Removal CARTRIDGE ASSY.
  • Page 81: Flows 20 009-654-02 Restart Printer

    Chapter 1 Troubleshooting Flows 20 009-654-02 Restart Printer Checking the detail error code. A detailed error code is displayed by pushing key, key simultaneously. Is "Code: 02" displayed on the LCD? Checking the TRANSFER Go to Flows 19 ASSY for installation. Reseat the TRANSFER ASSY.
  • Page 82 Chapter 1 Troubleshooting Checking the ADC Sensor solenoid of TRANSFER ASSY for operation. Does the ADC Sensor operate normally? Checked by [Digital Output] - [DO-37(Control Panel)/CTD SOLENOID ON(PC)] in diagnosis. Replace the TRANSFER Replace the ROS ASSY. ASSY.(Refer to Removal (Removal 36/ Replacement 4/Replacement 40) and the PWBA MCU.(Removal...
  • Page 83: Flows 21 010-317 Restart Printer

    Chapter 1 Troubleshooting Flows 21 010-317 Restart Printer Checking FUSER ASSY installation Is FUSER ASSY installed correctly? Reseat the FUSER ASSY. (Removal 8/ Replacement 36) Does the error still occur after several ON/OFF operations of power? Checking after replacing END *1 the FUSER ASSY.
  • Page 84: Flows 22 010-351 Restart Printer

    Chapter 1 Troubleshooting Flows 22 010-351 Restart Printer This error code is displayed when the Fuser ASSY has reached its end of life and needs replacing. Immediately replace the Fuser ASSY with a new one. If this error code is displayed although the Fuser ASSY has been replaced only recently, follow the following flow.
  • Page 85: Flows 23 010-354 Restart Printer

    Chapter 1 Troubleshooting Flows 23 010-354 Restart Printer Checking the temperature and humidity inside a machine. Checked by [Get Environment Sensor Info] of the [Diagnosis] tab in Tool Box. Exact temperature/ humidity are displayed? Replace the PWBA the SENSOR HUM. (Removal 29/ Replacement 15).
  • Page 86: Flows 24 010-377 Restart Printer

    Chapter 1 Troubleshooting Flows 24 010-377 Restart Printer Checking the FUSER ASSY installation Reseat the FUSER ASSY. Does the error still occur when turning on the power? Checking after replacing the FUSER ASSY Replace the FUSER ASSY. Does the error still occur when turning on the power? Replace the LVPS.
  • Page 87: Flows 25 016-300/016-301/016-302/016-310/016-313/016-315/016-317/016-323/016

    Checked by [Printer Information] Mode". (Refer to Refernce_1.) of the [Printer Settings Report] tab in Tool Box. For the latest version information, refer to the Dell Support Web Site. Does the error still occur when the power is turned off...
  • Page 88: Flows 25-1 016-340 Restart Printer

    Replace the PWBA Replacement 18) ESS. (Removal 26/ Replacement 18) Download the latest version of the firmware from the Dell support website, and update the firmware with "F/W Download DL Mode". (Refer to Refernce_2.) Does the error persist when the...
  • Page 89 Chapter 1 Troubleshooting Reference_1:Changing the IP address 1) Remove the network cable, and power off the printer and then on 2) Change the IP address on the Control Panel. 3) Plug the network cable back into the printer, and then turn the power on. 4) On the Control Panel, open [Admin] >...
  • Page 90: Flows 26 016-312/016-361 Restart Printer

    Chapter 1 Troubleshooting Flows 26 016-312/016-361 Restart Printer Checking the HDD ASSY (OPTION) for installation Reseat the HDD ASSY (OPTION). Does the error still occur when the power is turned Checking after replacing the HDD ASSY (OPTION) Replace the HDD ASSY (OPTION).
  • Page 91: Flows 27 016-316/016-318 Restart Printer

    Is the memory card recommended by Dell used? Checking the Memory Use the memory card Card installation. recommended by Dell. Reseat the Memory Card. Does the error still occur when turning on the power? Checking after replacing the Memory Card.
  • Page 92: Flows 28 016-338 Restart Printer

    Chapter 1 Troubleshooting Flows 28 016-338 Restart Printer Checking the connected device to the USB port on the PWBA ESS. Is the Wireless Printer Adapter connected to the USB port on the PWBA ESS? Connect the Wireless Checking the Wireless Printer Adapter to the Printer Adapter installation USB port on the PWBA...
  • Page 93: Flows 29 016-350 Restart Printer

    Chapter 1 Troubleshooting Flows 29 016-350 Restart Printer Checking the PC and the cable Swap the another PC and cable. Does the error still occur when printing? Check the PC setting Replace the PWBA and disconnection of ESS. (Refer to the cable Removal 26/ Replacement 18)
  • Page 94: Flows 30 016-365 Restart Printer

    Is the Checking after reseating NETWORK the Network Adapter PROTOCOL Reseat the NETWORK ADAPTER for PROTOCOL ADAPTER. 3130cn installed? Install the NETWORK PROTOCOL ADAPTER for 3130cn. Does the error still occur when the power is turned Checking after replacing the Network...
  • Page 95: Flows 31 016-370 Restart Printer

    Download the latest version of the firmware from the Dell support website, and update the firmware with "F/W Download DL Mode". (Refer to Refernce_1.) Does the error still occur...
  • Page 96 Chapter 1 Troubleshooting Reference_1: 1. Make sure that the printer is connected to the computer via USB port or Parallel port (remove the network cable). Then, try downloading as follows: 1) Power on the printer while pressing the <X Cancel> and < > buttons. 2) Press <...
  • Page 97: Flows 32 093-964 Restart Printer

    Example) FUSER for 100V XX-0M507D-XXXXX-XXX-XXXX PPID No. Checking the FUSER ASSY type Note: The PPID numbers of the FUSER ASSY for 3130cn are as follows: - PPID No.(For 100V): 0M507D - PPID No.(For 110V): 0M508D - PPID No.(For 220V): 0M509D...
  • Page 98: Chapter 1 Troubleshooting Contents

    Chapter 1 Troubleshooting Flows 33 Paper Jam 071-100 Checking the paper condition Is the paper in the Tray wrinkled or damaged? Replace the paper with a Checking the paper size new and dry one. setup Does the paper size in use match the size set? Checking the paper size setting...
  • Page 99 Chapter 1 Troubleshooting Checking the Regi Sensor for operation Does the number on the screen increase by one, every time the actuator of the SENSOR PHOTO (REGI SENSOR) is operated? Checked by [Digital Input] - [DI- 3(Control Panel)/REGI SNR (PC)] in diagnosis. Replace the FEEDER Checking the DRIVE ASSY ASSY.
  • Page 100: Flows 34 Paper Jam

    Chapter 1 Troubleshooting Flows 34 Paper Jam 072-100 Checking the paper condition Is the paper in the Tray wrinkled or damaged? Replace the paper with a Checking the paper size new and dry one. setup Does the paper size in use match the size set? Checking the paper size setting...
  • Page 101 Chapter 1 Troubleshooting Checking the Regi Sensor for operation Does the number on the screen increase by one, every time the actuator of the SENSOR PHOTO (REGI SENSOR) is operated? Checked by [Digital Input] - [DI- 3(Control Panel)/REGI SNR (PC)] in diagnosis. Replace the FEEDER Checking the DRIVE ASSY ASSY.
  • Page 102 Chapter 1 Troubleshooting Checking the CLUTCH ASSY PH TURN for operation Does the CLUTCH ASSY PH TURN operate properly? Checked by [Digital Output] - [DO-33(Control Panel)/ CASSETTE2 TURN CLUTCH ON(PC)] in diagnosis. Checking the ROLL ASSY Replace the CLUTCH TURN and ROLL ASSY ASSY PH TURN.
  • Page 103: Flows 35 Paper Jam

    Chapter 1 Troubleshooting Flows 35 Paper Jam 075-100 Checking the Regi Sensor for operation Does the number on the screen increase by one, every time the actuator of the SENSOR PHOTO (REGI SENSOR) is operated? Checked by [Digital Input] - [DI- 3(Control Panel)/REGI SNR (PC)] in diagnosis.
  • Page 104 Chapter 1 Troubleshooting Checking the DRIVE ASSY PH for operation Does the DRIVE ASSY PH operate properly? Checked by [Digital Output] - [DO-a(Control Panel)/PH MOTOR(FULL)(PC)] in diagnosis. Checking the ROLL ASSY Replace the DRIVE ASSY SEPARATER, ROLL ASSY FEED MSI and ROLL (Refer to Removal 17/ ASSY TURN for shape and Replacement 27.)
  • Page 105 Chapter 1 Troubleshooting Flows 36 Paper Jam 077-100/077-101 Checking the REGI Rolls installation Open the Front Cover and check the Regi Rolls installation. Is the ROLL REGI METAL pressed against the ROLL ASSY REGI by the spring pressure? Checking the REGI Replace the printer.
  • Page 106 Chapter 1 Troubleshooting Flows 37 Paper Jam 077-102/077-103 Checking the EXIT SENSOR for operation Does the number on the screen increase by one, when the actuator of the Exit Sensor in the FUSER ASSY is operated? Checked by [Digital Input] - [DI- 2(Control Panel)/EXIT SNR(PC)] in diagnosis.
  • Page 107 Chapter 1 Troubleshooting Flows 38 Paper Jam 077-104/077-107 Checking the Rolls installation Are the Rolls on the FEEDER ASSY DUP installed correctly? Replace the FEEDER Checking the damages on ASSY DUP. the surface of the Rolls (Refer to Removal 5/ Replacement 39.) Are there any damages on the...
  • Page 108 Chapter 1 Troubleshooting Checking the CLUTCH ASSY PH TURN for operation Does the CLUTCH ASSY PH TURN operate properly? Checked by [Digital Output] - [DO-2b (Control Panel)/MSI TURN CLUTCH ON(PC)] in diagnosis. Checking the PH Motor for Replace the CLUTCH operation ASSY PH TURN.
  • Page 109 Chapter 1 Troubleshooting Flows 39 Paper Jam 077-105/077-106 Checking the Rolls installation Are the Rolls on the FEEDER ASSY DUP installed correctly? Replace the FEEDER Checking the damages on ASSY DUP. the surface of the Rolls (Refer to Removal 5/ Replacement 39.) Are there any damages on the...
  • Page 110 Chapter 1 Troubleshooting Checking the MOTOR ASSY DUP for operation Does the MOTOR ASSY DUP operate properly? Checked by [Digital Output] - [DO-13(Control Panel)/ DUPLEX MOTOR ON (PC)] in diagnosis. Replace the PWBA MCU. Replace the FEEDER ASSY DUP. (Refer to Removal 30/ Replacement 14.) (Refer to Removal 5/ Replacement 39.)
  • Page 111: Flows 40 Paper Jam 077-900/077-901

    Chapter 1 Troubleshooting Flows 40 Paper Jam 077-900/077-901 Checking the paper condition Is the paper in the Tray wrinkled or damaged? Replace the paper with a Checking the Front Cover new and dry one. latching Open and close the Front Cover, check the latching.
  • Page 112 Chapter 1 Troubleshooting Checking the Regi Sensor for operation Does the number on the screen increase by one, every time the actuator of the SENSOR PHOTO (REGI SENSOR) is operated? Checked by [Digital Input] - [DI- 3(Control Panel)/REGI SNR(PC)] in diagnosis.
  • Page 113 Chapter 1 Troubleshooting Checking the PH motor for operation Does the PH Motor operate properly? Checked by [Digital Output] - [DO-a(Control Panel)/PH MOTOR ON(PC)] in diagnosis. Checking the CLUTCH Replace the DRIVE ASSY ASSY PH REGI for MAIN. (Refer to Removal operation 38/ Replacement 6.) Does the...
  • Page 114 Chapter 1 Troubleshooting Checking the ROLL REGI RUBBER and ROLL REGI METAL for shape and operation Are ROLL REGI RUBBER and ROLL REGI METAL installed correctly? Also are they not contaminated and /or damaged, and rotate smoothly? Check these ROLLs by turning them with Replace the defective Checking the TRANSFER...
  • Page 115: Flows 41 Paper Jam 077-903

    Chapter 1 Troubleshooting Flows 41 Paper Jam 077-903 Checking the jam Remove the jammed paper. Does the error still occur when printing? Checking the Regi Sensor for operation Does the number on the screen increase by one, every time the actuator of the SENSOR PHOTO (REGI SENSOR) is operated? Checked by [Digital Input] - [DI-...
  • Page 116: Flows 42 Paper Jam 077-907

    Chapter 1 Troubleshooting Flows 42 Paper Jam 077-907 Checking the COVER ASSY FRONT for latching Open and close the COVER ASSY FRONT, then check the latching. Does the error still occur when printing? Checking after reseating the FUSER ASSY Reseat the FUSER ASSY. Does error still occur when printing? Checking after reseating...
  • Page 117 Chapter 1 Troubleshooting Checking the CHUTE ASSY EXIT OUT for shape and installation Are the shape and the installation of the CHUTE ASSY EXIT OUT normal? Reseat the CHUTE ASSY Checking the SENSOR EXIT OUT. PHOTO (DUP JAM If broken, replace the SENSOR) for operation CHUTE ASSY EXIT OUT.
  • Page 118 Chapter 1 Troubleshooting Checking the MOTOR ASSY DUP for operation Does the MOTOR ASSY DUP operate properly? Checked by [Digital Output] - [DO-13(Control Panel)/ DUPLEX MOTOR ON(PC)] in diagnosis. Checking the CLUTCH Replace the FEEDER ASSY ASSY PH TURN for operation (Refer to Removal 5/ Replacement 39.)
  • Page 119: Flows 43 Load Tray N Or Mpf 024-910/024-911/024-914

    Chapter 1 Troubleshooting Flows 43 Load Tray N or MPF 024-910/024-911/024-914 Checking the paper size. Does the paper size in use meet the specification? Use the paper that meets Checking the paper size setup. the specification. Does the paper size in use match the size set Feeder through the control...
  • Page 120 Chapter 1 Troubleshooting Checking the paper cassette guide Reseat the end guide of paper cassette. Does the error still occur when printing? Checking after replacing the CASSETTE ASSY 250 or 550 Replace the CASSETTE ASSY 250 or 550. Does the error still occur when printing? Replace the PWBA MCU.
  • Page 121: Flows 44 Load Tray N Or Mpf 024-965/024-966/024-969

    Chapter 1 Troubleshooting Flows 44 Load Tray N or MPF 024-965/024-966/024-969 Checking the paper In specified the tray or the cassette, is there the paper? Checking the paper size Load the paper Check the paper size below. -Paper in the cassette or the tray -Paper size setting by the control panel -Paper size of the printing job Are these paper size...
  • Page 122 Chapter 1 Troubleshooting Checking the ACTUATOR NO PAPER MSI Does the ACTUATOR NO PAPER MSI operate smoothly? Checking the SENSOR Replace the ACTUATOR PHOTO (No Paper ASSY MSI. Sensor) Does the number on the screen increase by one, every time the actuator of the SENSOR PHOTO (MSI NO PAPER) is operated? Checked by [Digital Input] - [DI-...
  • Page 123 Chapter 1 Troubleshooting Does the ACTUATOR NO PAPER operate smoothly? Checking the SENSOR Replace the PHOTO (No Paper ACTUATOR NO Sensor) PAPER A4. Checking the SENSOR PHOTO (CST NO PAPER) for operation Does the number on the screen increase by one, every time the actuator of the SENSOR PHOTO (CST NO PAPER) is operated? Checked by [Digital Input] - [DI-11(Control...
  • Page 124: Flows 45 Crum Id 009-367/009-368/009-369/009-370

    Are the Print Cartridges installed to the printer the DELL Toner? Set the non-DELL toner mode through Checking the DELL toner type the control panel. Is the print cartridge installed the 3130 Checking the Print Replace the print Cartridge installation cartridge for 3130cn.
  • Page 125: Flows 46 Error Y Cart 093-919

    Chapter 1 Troubleshooting Flows 46 Error Y Cart 093-919 Every unused Print Cartridge originally installed in the printer is covered with a Toner Tape that protects the drum from intense light. This error is displayed when the printer is operated without removing the Toner Tape. Open the Front Cover to check if the Toner Tape is affixed on the Print Cartridge (Y).
  • Page 126: Flows 47 Error M Cart 093-920

    Chapter 1 Troubleshooting Flows 47 Error M Cart 093-920 Every unused Print Cartridge originally installed in the printer is covered with a Toner Tape that protects the drum from intense light. This error is displayed when the printer is operated without removing the Toner Tape. Open the Front Cover to check if the Toner Tape is affixed on the Print Cartridge (M).
  • Page 127: Flows 48 Error C Cart 093-921

    Chapter 1 Troubleshooting Flows 48 Error C Cart 093-921 Every unused Print Cartridge originally installed in the printer is covered with a Toner Tape that protects the drum from intense light. This error is displayed when the printer is operated without removing the Toner Tape. Open the Front Cover to check if the Toner Tape is affixed on the Print Cartridge (C).
  • Page 128: Flows 49 Error K Cart 093-922

    Chapter 1 Troubleshooting Flows 49 Error K Cart 093-922 Every unused Print Cartridge originally installed in the printer is covered with a Toner Tape that protects the drum from intense light. This error is displayed when the printer is operated without removing the Toner Tape. Open the Front Cover to check if the Toner Tape is affixed on the Print Cartridge (K).
  • Page 129: Black Toner

    Chapter 1 Troubleshooting Flows 50 093-950 Yellow Toner / 093-951 Magenta Toner / 093-952 Cyan Toner / 093- 953 Black Toner Every reorder Print Cartridge is covered with an orange Protect Cover (At the time of printer purchase, it is Protect Paper.)that protects the drum from intense light. This error is displayed when the printer is operated without removing the Protect Cover(or Protect Paper).
  • Page 130: Flows 51 Replace Cart 093-930/093-931/093-932/093-933

    Chapter 1 Troubleshooting Flows 51 Replace Cart 093-930/093-931/093-932/093-933 This error code is displayed when the Print Cartridge (Y, M, C, or K) has reached its end of life and needs replacing. Immediately replace the Print Cartridge (Y, M, C, or K) with a new one. If this error code is displayed although the Print Cartridge (Y, M, C, or K) has been replaced only recently, follow the following flow.
  • Page 131: Flows 52 Ready To Print 093-423/093-424/093-425/093-426

    Chapter 1 Troubleshooting Flows 52 Ready to Print 093-423/093-424/093-425/093-426 This error code is not a fault warning and only denotes that the Print Cartridge (Y, M, C, or K) is approaching but has not reached its end of life. Immediately prepare a new Print Cartridge (Y, M, C, or K). If this error code is displayed although the Print Cartridge (Y, M, C, or K) has been replaced only recently, follow the following flow.
  • Page 132: Flows 53 Insert Print Cart 093-970

    Chapter 1 Troubleshooting Flows 53 Insert Print Cart 093-970 Checking the print cartridge installation Reseat the print cartridge on correct Y position Does the error still occur when turning on the power? Checking after replacing the CARTRIDGE ASSY (Y) Replace the CARTRIDGE ASSY (Y).
  • Page 133: Flows 54 Insert Print Cart 093-971

    Chapter 1 Troubleshooting Flows 54 Insert Print Cart 093-971 Checking the print cartridge installation Reseat the print cartridge on correct M position Does the error still occur when turning on the power? Checking after replacing the CARTRIDGE ASSY (M) Replace the CARTRIDGE ASSY (M).
  • Page 134: Flows 55 Insert Print Cart 093-972

    Chapter 1 Troubleshooting Flows 55 Insert Print Cart 093-972 Checking the print cartridge installation Reseat the print cartridge on correct C position Does the error still occur when turning on the power? Checking after replacing the CARTRIDGE ASSY (C) Replace the CARTRIDGE ASSY (C).
  • Page 135: Flows 56 Insert Print Cart 093-973

    Chapter 1 Troubleshooting Flows 56 Insert Print Cart 093-973 Checking the print cartridge installation Reseat the print cartridge on correct K position Does the error still occur when turning on the power? Checking after replacing the CARTRIDGE ASSY (K) Replace the CARTRIDGE ASSY (K).
  • Page 136: Flows 57 Crum Id

    ON? Checking the TRANSFER ASSY type Note: The PPID No. of the TRANSFER ASSY for 3130cn is as follows: - PPID No.: 0R298D Is the TRANSFER ASSY for 3130cn installed? Install the Replace the Printer.
  • Page 137: Flows 58 Ready To Print 094-422

    Chapter 1 Troubleshooting Flows 58 Ready to Print 094-422 This error code is not a fault warning and only denotes that the Transfer ASSY (Belt Unit) is approaching but has not reached its end of life. Immediately prepare a new Transfer ASSY (Belt Unit). If this error code is displayed although the Transfer ASSY (Belt Unit) has been replaced only recently, follow the following flow.
  • Page 138: Flows 59 Insert Belt Unit 094-910

    Chapter 1 Troubleshooting Flows 59 Insert Belt Unit 094-910 Checking the TRANSFER ASSY for installation Is the TRANSFER ASSY installed correctly? Checking after replacing Reseat the the TRANSFER ASSY TRANSFER ASSY Replace the TRANSFER ASSY. (Refer to Removal 4/Replacement 40) Does the error still occur when the power is turned...
  • Page 139: Flows 60 Belt Unit 094-911

    Chapter 1 Troubleshooting Flows 60 Belt Unit 094-911 This error code denotes that the Transfer ASSY (Belt Unit) has reached its end of life and needs replacing. Immediately replace the Transfer ASSY (Belt Unit) with a new one. If this error code is displayed although the Transfer ASSY (Belt Unit) has been replaced only recently, follow the following flow.
  • Page 140: Flows 61 010-359 Restart Printer

    Example) FUSER for 100V XX-0M507D-XXXXX-XXX-XXXX PPID No. Checking the FUSER ASSY type Note: The PPID numbers of FUSER ASSY for 3130cn are as follows: - PPID No.(For 100V): 0M507D - PPID No.(For 110V): 0M508D - PPID No.(For 220V): 0M509D Is the FUSER...
  • Page 141: Flows 62 Ready To Print 010-421

    Chapter 1 Troubleshooting Flows 62 Ready to Print 010-421 This error code is not a fault warning and only denotes that the Fuser ASSY is approaching but has not reached its end of life. Immediately prepare a new Fuser ASSY. If this error code is displayed although the Fuser ASSY has been replaced only recently, follow the following flow.
  • Page 142: Flows 63 Tray Detached 024-946/007-912

    Chapter 1 Troubleshooting Flows 63 Tray Detached 024-946/007-912 Checking the CASSETTE ASSY installation Reseat the CASSETTE ASSY. Does the error still occur when turning on the power? Checking the SWITCH ASSY SIZE Does the SWITCH ASSY SIZE function normally? Checked by [Digital Input] - [DI-18(Control Panel)/ CASSETTE1 SIZE (PC)] in...
  • Page 143: Flows 64 Load Tray 024-947

    Chapter 1 Troubleshooting Flows 64 Load Tray 024-947 Checking the 550 OPTION CASSETTE ASSY installation Reseat the 550 OPTION CASSETTE ASSY. Does the error still occur when turning on the power? Checking the SWITCH ASSY SIZE OPT Does the SWITCH ASSY SIZE OPT function normally? Checked by [Digital Input] - [DI-20(Control Panel)/...
  • Page 144: Flows 65 Close Front Cover

    Chapter 1 Troubleshooting Flows 65 Close Front Cover 077-300 Checking the Front Cover Is the Front Cover closed? Checking the LATCH Close the Front Cover. FRONT(PL1.2.4) for shape Is there any damage on the two projections on the LATCH FRONT (Refer to PL1.2.4) inside the Front Cover? Checking the interlock...
  • Page 145 Checked by [Printer Information] of the [Printer Settings Report] tab in Tool Box. For the latest version information, refer to the Dell Support Web Site. Is the firmware the latest version? Check the cable between the Download the latest version...
  • Page 146: Flows 67 Out Of Memory 016-700

    Chapter 1 Troubleshooting Flows 67 Out of Memory 016-700 Checking for memory expansion. Is additional memory installed? Check Print Mode settings. Is Print Mode set to standard? Check RAM DISK settings Set Print Mode to via System Setting in standard. Printer Maintenance tab of Tool Box.
  • Page 147: Flows 68 Disc Full 016-980

    Chapter 1 Troubleshooting Flows 68 Disc Full 016-980 Checking for HDD expansion Is additional HDD installed? Clear space in HDD. Check Print Mode settings. Is Print Mode set to standard? Set Print Mode to Clear the data on the RAM standard.
  • Page 148: Flows 69 Collate Full 016-981

    Chapter 1 Troubleshooting Flows 69 Collate Full 016-981 Retrying printing Does the error persist even after retries? Checking the printer memory size Does the error occur when printing with the Memory Card (Option) installed? RAM Disk size settings Does the error occur when printing after reducing the size setting of the RAM Disk?
  • Page 149 Dell Support web site. Are the printer driver and firmware the latest versions? This job cannot be Download the latest printer executed. driver and firmware from the Dell Support web site. 1 - 123 Version 3 2008.05.30...
  • Page 150: Flows 70 016-720 Pdl Error

    Chapter 1 Troubleshooting Flows 70 016-720 PDL Error Checking the printing job Print the small size file (like a Windows test print). Does the error still occur when printing? Checking after reseating the PWBA ESS Reseat the PWBA ESS. Does the error still occur when printing? Replace the PWBA ESS.
  • Page 151: Flows 71 Invalid User 016-757

    Chapter 1 Troubleshooting Flows 71 Invalid User 016-757 Checking for error Does the error persist even after powering off and on? Your account may be nonexisting or incorrectly configured. Contact your administrator. 1 - 125 Version 2 2008.03.27...
  • Page 152: Flows 72 Disabled Func 016-758

    Chapter 1 Troubleshooting Flows 72 Disabled Func 016-758 Checking for error Does the error persist even after powering off and on? Color printing is not allowed via the Color Track settings. Change your settings to B&W or ask your administrator to authorize color printing.
  • Page 153: Flows 73 Reached Limits 016-759

    Chapter 1 Troubleshooting Flows 73 Reached Limits 016-759 Checking for error Does the error persist even after powering off and on? An attempt was made to print more copies than the print count limit. Contact your administrator. 1 - 127 Version 2 2008.03.27...
  • Page 154: Flows 74 Invalid Job 016-799

    Chapter 1 Troubleshooting Flows 74 Invalid Job 016-799 Checking for error Does the error persist even after powering off and on? The current print settings (size, tray selection, etc.) is invalid for printing. Change the settings and retry. 1 - 128 Version 2 2008.03.27...
  • Page 155: Flows 75 Ready To Print 193-700

    Menu] is turned to [ON] for using non-Dell toner cartridge. Printing is available while this message is displayed. Use of a non-Dell print cartridge may result in some of the printer's functions to be unavailable, a reduction in print quality, or deterioration of printer's reliability. Use of a new Dell brand print cartridge is recommended for your printer.
  • Page 156: Flows 76 Over Heat 042-700 / Ready To Print 142-700

    Chapter 1 Troubleshooting Flows 76 Over Heat 042-700 / Ready to Print 142-700 - The error code "042-700" is displayed when the internal temperature of the printer has risen to somewhere near the predetermined value due to a large volume 2- sided printing.
  • Page 157: Flows 77 Electrical Noise

    Chapter 1 Troubleshooting Flows 77 Electrical Noise Checking the external noise Are there any other electrical appliances within 3 meters of the printer, such as generators, radio and appliances with motors? Ether turn off the other electrical appliances, or relocate the printer at least 6 meters from other appliances.
  • Page 158: Flows 78 Faint Print (Low Contrast)

    Checking the print which the problem cartridge installed. generated. Is the installed print cartridge the DELL cartridge? Checking the printer Replace to the DELL setting cartridge and print ten sheets [Test Print]-[Toner Pallet Check] in diagnosis. Is the [Draft Mode] of the...
  • Page 159 Chapter 1 Troubleshooting Checking the paper Is the installed paper with a new and dry one? Replace the paper Checking the print with a new and dry cartridge one. Is there the faint color? Checked by [Test Print]- [Toner Pallet Check] in diagnosis.
  • Page 160: Flows 79 Blank Print (No Print)

    Chapter 1 Troubleshooting Flows 79 Blank print (No print) Checking the blank print. Print the Contamination Check page. Is the image printed correctly? Checked by [Test Print] - [contamination Check] in diagnosis. Slide the Print Cartridge in and out, which has blank print color samples, three times.
  • Page 161: Flows 80 Solid Black

    Chapter 1 Troubleshooting Flows 80 Solid black Checking the solid black. Print the Contamination Check page. Is the image printed correctly? Checked by [Test Print] - [contamination Check] in diagnosis. Checking the Test Pattern. Check the print data which Print the Test Pattern the problem generated.
  • Page 162: Flows 81 Vertical Blank Lines (White Stripes In Paper Transport Direction)

    Chapter 1 Troubleshooting Flows 81 Vertical blank lines (White stripes in paper transport direction) Random Periodic Mnt01102KA Mnt01103KA Checking the Vertical blank lines. Print the Contamination Check page. Is the image printed correctly? Checked by [Test Print] - [contamination Check] in diagnosis.
  • Page 163 DELL cartridge? 31.4/56.9 TRANSFER BELT ASSY 82.7/94.2/18.8/43.1/31.4 FUSER ASSY Checking the paper Replace to the DELL cartridge and print ten sheets [Test Print]-[Toner Pallet Check] in diagnosis. Is the installed paper with a new and dry one?
  • Page 164: Flows 82 Horizontal Band Cross Out (White Stripes In The Horizontal Direction)

    Chapter 1 Troubleshooting Flows 82 Horizontal band cross out (White stripes in the horizontal direction) Random Periodic Mnt01104KA Mnt01105KA Checking the Horizontal band cross out. Print the Contamination Check page. Is the image printed correctly? Checked by [Test Print] - [contamination Check] in diagnosis.
  • Page 165 75.4/28.3/25.1/27.9 cartridge the DELL problem generated. cartridge? 31.4/56.9 TRANSFER BELT ASSY 82.7/94.2/18.8/43.1/31.4 FUSER ASSY Replace to the DELL cartridge and print ten Checking the paper sheets [Test Print]-[Toner Pallet Check] in diagnosis. Is the installed paper with a new and dry one?
  • Page 166: Flows 83 Vertical Stripes

    Chapter 1 Troubleshooting Flows 83 Vertical stripes Random Periodic Mnt01107KA Mnt01106KA Checking the Vertical stripes. Print the Contamination Check page. Is the image printed correctly? Checked by [Test Print] - [contamination Check] in diagnosis. Check the print data Checking the foreign which the problem substance and damage.
  • Page 167 Is the installed print cartridge the DELL cartridge? Checking the drum Replace to the DELL damaged cartridge and print ten sheets [Test Print]-[Toner Pallet Check] in diagnosis. Are there any damage on the...
  • Page 168: Flows 84 Horizontal Stripes

    Chapter 1 Troubleshooting Flows 84 Horizontal stripes Random Periodic Mnt01109KA Mnt01108KA Checking the Horizontal stripes. Print the Contamination Check page. Is the image printed correctly? Checked by [Test Print] - [contamination Check] in diagnosis. Check the print data Checking the foreign which the problem substance and damage.
  • Page 169 Chapter 1 Troubleshooting Measure the stripe pitch. Does the stripe pitch match any of the pitches in the printed table chart? Checked by [Test Print] - [Contamination check] in diagnosis. Replace the Checking after replacing corresponding parts. the print cartridge Refer to [MQ Chart] in Replace the failure print [4.2 Diagnostic Test...
  • Page 170: Flows 85 Partial Deletion

    Chapter 1 Troubleshooting Flows 85 Partial Deletion Random Periodic Mnt01110KA Mnt01111KA Checking the Partial Deletion. Print the Contamination Check page. Is the image printed correctly? Checked by [Test Print] - [contamination Check] in diagnosis. Measure the blank line Check the print data which the problem pitch.
  • Page 171 Checking the print FUSER ASSY. cartridge. (Refer to Removal 8/ Replacement 36.) Is the partial deletion Is the installed print in Tail Edge printed? cartridge the DELL cartridge? Replace Checking the paper Replace to the Printer. DELL cartridge. Is the installed paper...
  • Page 172 Chapter 1 Troubleshooting This partial deletion is called as "smudge".Can be seen A4 size and half tone print. The partial deletion sample of Tail Edge is shown below. - Sample-1 Partial deletion sample of Tail Edge. Tail Edge - Sample-2 Partial deletion sample of Tail Edge.
  • Page 173: Flows 86 Spots

    Chapter 1 Troubleshooting Flows 86 Spots Random Periodic Mnt01113KA Mnt01112KA Checking the Spots. Print the Contamination Check page. Is the image printed correctly? Checked by [Test Print] - [contamination Check] in diagnosis. Check the print data Checking the toner which the problem contamination.
  • Page 174 Refer to [MQ Chart] in [4.2 Diagnostic Test Chart] for details. Period(mm) Replacement Parts Print Cartridge which the Is the installed print 75.4/28.3/25.1/27.9 problem generated. cartridge the DELL 31.4/56.9 TRANSFER BELT ASSY cartridge? 82.7/94.2/18.8/43.1/31.4 FUSER ASSY Replace to DELL Replace the FUSER cartridge. ASSY.
  • Page 175: Flows 87 Afterimage (Ghost)

    Chapter 1 Troubleshooting Flows 87 Afterimage (Ghost) Afterimage Mnt01114KA Wsb02020KA Checking the Afterimage(Ghost). Print the Ghost Configuration page. Is the image printed correctly? Checked by [Ghost Configuration Chart] of the [Diagnosis] tab in Tool Box. Check the print data Checking the Refresh which the problem Configuration page.
  • Page 176 Chapter 1 Troubleshooting Checking the print cartridge installation Reseat the four print cartridges. Is the image printed correctly? Checking after replacing the print cartridge Replace the failure print cartridge. Is the image printed correctly? Replace the FUSER ASSY. (Refer to Removal 8/ Replacement 36) 1 - 150 Version 3 2008.05.30...
  • Page 177: Flows 88 Grey Background

    ASSY and the Regi Rolls. Is there the toner contamination? Clean the toner by Checking the print the dry cloth or cartridge. replace the contaminated parts. Is the installed print cartridge the DELL cartridge? Replace to DELL cartridge. 1 - 151 Version 3 2008.05.30...
  • Page 178 Chapter 1 Troubleshooting Checking the print cartridge installation Reseat the four print cartridges. Is the image printed correctly? Checking the after replacing the print cartridge Replace the print cartridge. Is the image printed correctly? Replace the ROS ASSY (Refer to Removal 36/ Replacement 8) and Replace the HVPS (Refer to Removal 34/...
  • Page 179: Flows 89 Skew

    Chapter 1 Troubleshooting Flows 89 Skew Tray is recommended for paper feeding because sheets fed via SSF is prone to skew depending on how the sheet is placed of SSF. Mnt01116KA Checking the paper condition Is the paper in the tray new and dry one? Replace the paper with a...
  • Page 180 Chapter 1 Troubleshooting Checking the surface of TRANSFER ASSY. Are there any damages on the surface of TRANSFER ASSY? Replace the TRANSFER Checking the skewed tray ASSY. (Refer to Removal 4/ Replacement 40) Is the skewed paper the MPF fed? Checking the paper installation.
  • Page 181 Chapter 1 Troubleshooting Checking the paper Checking the paper path. installation. Reseat the paper in the paper cassette and reset the side and end guides. Is there the foreign substance on the paper path? Does the error still occur when printing? Remove the Replace the KIT foreign...
  • Page 182: Flows 90 Paper Damage

    Chapter 1 Troubleshooting Flows 90 Paper damage Tray is recommended for paper feeding because sheets fed via SSF is prone to skew depending on how the sheet is placed on SSF. Mnt01117KA Checking the paper condition Is the paper in the tray new and dry one? Replace the paper with a...
  • Page 183 Chapter 1 Troubleshooting Checking the surface of TRANSFER ASSY. Are there any damages on the surface of TRANSFER ASSY? Replace the TRANSFER Checking the print ASSY. (Refer to Removal cartridge installation 4/ Replacement 40) Reseat the four print cartridges. Does the error still occur when printing? Checking the Fuser installation Reseat the...
  • Page 184 Chapter 1 Troubleshooting Checking the paper installation. Reseat the paper and reset the paper guide on the MPF. Does the error still occur when printing? Checking the paper Is the MPF feeding the envelope? Checking the envelope setting Was the envelope inserted with the flap closed, air vacuumed, and short edge...
  • Page 185 Chapter 1 Troubleshooting Checking the paper installation. Reseat the paper in the paper cassette and reset the side and end guides. Does the error still occur when printing? Checking the paper path. Is there the foreign substance on the paper path? Remove the foreign Checking after replacing substance.
  • Page 186: Flows 91 Unfusing

    Replace the paper with a cartridge. new and dry one. Is the installed print cartridge the DELL cartridge? Checking the FUSER Replace to the DELL cartridge installation Reset the FUSER. Warning: Start the operation after the FUSER ASSY has cooled down.
  • Page 187: Flows 92 Color Registration (Color Shift)

    Chapter 1 Troubleshooting Flows 92 Color Registration (Color Shift) - Troubleshooting of a control system ABCDEabcde12345 Mnt01119KA Checking the Color registration. Print the windows test page. Is the image printed correctly? Check the print data Checking the printer which the problem installation generated.
  • Page 188 Chapter 1 Troubleshooting Checking the paper condition Is the paper in the tray new and dry one? Replace the paper Checking the printer with a new and dry one. Is the image printed correctly? Checked by [Test Print]- [Toner Pallet Check] in diagnosis.
  • Page 189 Chapter 1 Troubleshooting - Troubleshooting of a paper feeding system Mnt05100KA Mnt05101KA paper feeding is late. paper feeding is early. Checking the Front Cover latching Open and close the Front Cover. Is the image printed correctly? Checking the foreign substance Open the Front Cover;...
  • Page 190 Chapter 1 Troubleshooting Checking the Regi Clutch for operation Does the regi clutch operate properly? Checked by [Digital Output]-[DO-29] in diagnosis. Replace the FEEDER ASSY. (Refer to Removal 4/ Replacement 40) 1 - 164 Version 3 2008.05.30...
  • Page 191: Flows 93 Noise: When Power Is Turned On

    Chapter 1 Troubleshooting Flows 93 Noise: When Power is Turned On Checking the Main Motor. Does the noise arise from the printer? Checked by [Digital Output]-[DO- 0(Control Panel)/MAIN MOTOR(PC)] in diagnosis. Checking the Print Cartridges installation Reseat all the Print Cartridges.
  • Page 192: Chapter 1 Troubleshooting Contents

    Chapter 1 Troubleshooting Checking the Sub Motor. Does the noise arise from the printer? Checked by [Digital Output]-[DO- 5(Control Panel)/SUB MOTOR(PC)] in diagnosis. Try replacing the Option Checking the FUSER Feeder and the DRIVE ASSY installation ASSY PH one after Reseat the FUSER another.
  • Page 193: Flows 94 Noise: During Standby

    Chapter 1 Troubleshooting Flows 94 Noise: During Standby Checking the FAN MAIN Does the noise arise from the printer? Checked by [Digital Output] - [DO-1e (Control Panel)/FAN ON(PC)] in diagnosis. Replace the FAN MAIN. Replace the PWBA (Refer to Removal 32/ LVPS.
  • Page 194: Flows 95 Noise: During Printing

    Chapter 1 Troubleshooting Flows 95 Noise: During Printing Checking the MPF Does the noise arise when feeding the paper from the MPF? Checking the paper condition Replace the standard paper with a new and dry Checking the feeder Does the noise arise from the printer? Does the...
  • Page 195 Chapter 1 Troubleshooting Checking the Duplex Does the noise arise when feeding the paper from the Duplex? Checking the DUPLEX Checking the FUSER ASSY installation ASSY installation Reseat the FUSER ASSY. Reseat the DUPLEX ASSY. Does the Does the noise arise from noise arise from the printer? the printer?
  • Page 196 Chapter 1 Troubleshooting Checking the TRANSFER ASSY installation Reseat the TRANSFER ASSY. Does the noise arise from the printer? Checking the Print Cartridges installation Reseat the all Print Cartridges. Does the noise arise from the printer? Checking the Main Motor Does the noise arise from the printer? Checked by [Digital Output]-[DO-...
  • Page 197 Chapter 1 Troubleshooting Checking the DRIVE ASSY PH. Does the noise arise from the printer? Checked by [Digital Output]-[DO- a (Control Panel)/PH MOTOR ON(PC)] in diagnosis. Try replacing the END. DRIVE ASSY PH. If the option tray (Refer to Removal 17/ attached, it goes to next Replacement 27) step.
  • Page 198: Flows 96 Ac

    Chapter 1 Troubleshooting Flows 96 AC Checking the printer Does the motor noise occur when turning on the power? In this test, close the Front Cover. Go to Flows 97. Checking the outlet Connect the power code with the other outlet. Does the printer is working? Checking the power code...
  • Page 199: Flows 97 Dc

    Chapter 1 Troubleshooting Flows 97 DC Checking the printer Does the motor noise occur when turning on the power? In this test, close the Front Cover. Checking the message on Go to Flows 96. the Control Panel Does the message on the control panel appear? End of work.
  • Page 200: Flows 98 Multiple Feed

    Chapter 1 Troubleshooting Flows 98 Multiple feed Checking the MPF fed. Multi feed occurred in the MPF? Checking the media Replace to the new paper. Does the multi feed still occur when printing? Checking the media Replace to the new paper. Checking after replacing the END SEPARATOR ROLLER ASSEMBLY.
  • Page 201: Flows 99 Control Panel Freezes

    ESS. (Removal 26/ Replacement 18) Updating the firmware to the latest version. Download the latest version of the firmware from the DELL Support Website, and execute the update. NOTE: Before updating the firmware to the latest version, reset the error following the steps of procedure described below.
  • Page 202 Chapter 1 Troubleshooting Reference_1:Changing the IP address 1) Remove the network cable, and power off the printer and then on 2) Change the IP address on the Control Panel. 3) Plug the network cable back into the printer, and then turn the power on. 4) On the Control Panel, open [Admin] >...
  • Page 203: Troubleshooting For The Repair Center

    Chapter 1 Troubleshooting 3.2 Troubleshooting for the repair center FIP1.1 001-360-01 Restart Printer Step Check Possible causative parts: FAN MAIN (PL9.1.10) HARN ASSY LV TOP (PL10.1.16) LVPS (PL9.1.4) PWBA MCU (PL9.1.20) Checking the detail error code. A detailed error code is displayed by pushing key, Go to step 2.
  • Page 204: Fip1.2 001-360-02 Restart Printer

    Chapter 1 Troubleshooting FIP1.2 001-360-02 Restart Printer Step Check Possible causative parts: FAN DUP (PL11.1.25) HARN ASSY DUP UNIT (PL11.1.18) HARNESS ASSY FRONT COVER (PL1.2.11) HARN ASSY R SIDE (PL10.1.15) PWBA MCU (PL9.1.20) PWBA DUP-H (PL11.1.15) Checking the detail error code. A detailed error code is displayed by pushing key, Go to step 2.
  • Page 205 Chapter 1 Troubleshooting FIP1.3 003-340-01/003-340-02/003-340-03/003-340-04/003-340-05/003-340-07/003-340- 08/003-340-0A/003-340-0B/003-340-0C/003-340-0D/003-340-0E/003-340-0F/003- 340-10/003-340-11/003-340-12/003-340-13/003-340-14 Restart Printer Step Check Possible causative parts: PWBA MCU (PL9.1.20) Checking the detail error code. A detailed error code is displayed by pushing key, Go to FIP1.4. Go to step 2. key simultaneously. Is "Code:09"...
  • Page 206: Fip1.4 003-340-09 Restart Printer

    Chapter 1 Troubleshooting FIP1.4 003-340-09 Restart Printer If the error occurred after replacing the PWBA MCU, transfer the internal data of the old PWBA to a new PWBA. Step Check Possible causative parts: PWBA MCU (PL9.1.20) HVPS (PL5.1.17) Checking the detail error code. A detailed error code is displayed by pushing key, Go to step 2.
  • Page 207: Fip1.5 003-356 Restart Printer

    Chapter 1 Troubleshooting FIP1.5 003-356 Restart Printer Step Check Possible causative parts: HARN ASSY R SIDE (PL10.1.15) PWBA EEPROM (PL9.1.1) PWBA MCU (PL9.1.20) Does Error still occur after several ON/OFF procedures of Go to step 2. End of work *1 the power? Upgrade the firm- Checking the firmware version...
  • Page 208: Fip1.6 004-310 Restart Printer

    Chapter 1 Troubleshooting FIP1.6 004-310 Restart Printer Step Check Possible causative parts: HARN ASSY FDR UNIT (PL12.2.3) HARN ASSY R SIDE (PL10.1.15) PWBA OPT FDR (PL12.2.6) 550 OPTION FEEDER (PL12.1.1) PWBA MCU (PL9.1.20) Reseat the Checking the Optional Feeder for installation Go to step 3.
  • Page 209: Fip1.7 004-311 Restart Printer

    Chapter 1 Troubleshooting FIP1.7 004-311 Restart Printer Step Check Possible causative parts: HARNESS ASSY DUP UNIT (PL11.1.18) HARNESS ASSY FRONT COVER (PL1.2.11) HARN ASSY R SIDE (PL10.1.15) PWBA DUP-H (PL11.1.15) PWBA MCU (PL9.1.20) Reseat the Option Checking the Option Duplex for installation Go to step 3.
  • Page 210: Fip1.8 006-370 Restart Printer

    Chapter 1 Troubleshooting FIP1.8 006-370 Restart Printer Step Check Possible causative parts: ROS ASSY (PL13.3.12) PWBA MCU (PL13.5.13) Reseat the ROS Checking the ROS ASSY for installation Go to step 3. ASSY, then go to Is the ROS ASSY installed correctly? step 2.
  • Page 211: Fip1.9 007-340-00 Restart Printer

    Chapter 1 Troubleshooting FIP1.9 007-340-00 Restart Printer Step Check Possible causative parts: PWBA MCU (PL9.1.20) HARN ASSY R SIDE (PL10.1.15) DRIVE ASSY MAIN (PL8.1.2) "01":Go to Checking the detail error code. FIP1.10. A detailed error code is displayed by pushing key, "03":Go to Go to step 2.
  • Page 212 Chapter 1 Troubleshooting Step Check Checking the power to DRIVE ASSY MAIN Replace the Replace the Disconnect the connector of P/J22 on the PWBA MCU. DRIVE ASSY PWBA MCU. Are the voltages across ground <=> J22-B2pin/J21-B4pin MAIN. (Refer to (Refer to Removal on the PWBA MCU, about +24 VDC when the interlock Removal 38/ 30/Replacement...
  • Page 213: Fip1.10 007-340-01 Restart Printer

    Chapter 1 Troubleshooting FIP1.10 007-340-01 Restart Printer Step Check Possible causative parts: PWBA MCU (PL9.1.20) HARN ASSY R SIDE (PL10.1.15) DRIVE ASSY MAIN (PL8.1.2) "00":Go to FIP1.9. Checking the detail error code. "03":Go to A detailed error code is displayed by pushing key, Go to step 2.
  • Page 214: Fip1.12 007-340-03 Restart Printer

    Chapter 1 Troubleshooting FIP1.12 007-340-03 Restart Printer Step Check Possible causative parts: FEEDER ASSY (PL3.2.1) PWBA MCU (PL9.1.20) HARN ASSY R SIDE (PL10.1.15) DRIVE ASSY PH (PL8.1.7) "00":Go to FIP1.9. Checking the detail error code. "01":Go to A detailed error code is displayed by pushing key, Go to step 2.
  • Page 215: Fip1.13 007-340-04 Restart Printer

    Chapter 1 Troubleshooting FIP1.13 007-340-04 Restart Printer Step Check Possible causative parts: SEPARATOR ROLLER (PL12.5.17) ROLL ASSY FEED (PL12.3.29) PWBA MCU (PL9.1.20) DRIVE ASSY OPT FDR (PL12.2.10) HARN ASSY C2 MOT (PL12.2.9) HARN ASSY FDR UNIT (PL12.2.3) HARN ASSY R SIDE (PL10.1.15) PWBA OPT FDR (P