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21 Aug 2009

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Table of Contents

   Related Manuals for Dell 3130cn

   Summary of Contents for Dell 3130cn

  • Page 1 21 Aug 2009...
  • Page 3 Version record Refer to the portion indicated by change bar in each section. Also refer to the reasons in table below. Version Issue date Note February 15, 2008 issued version issued Section 1, FIP 1. Rewrote contents 1.1 to 1.5 2.3 terminological corrections etc.
  • Page 4 6.9.9 Counter value corrected. Section 3, Removal and Replacement Procedure 1.1 Illustration changed. 1.2 Illustration changed. 2. Illustration changed etc. Removal 1/3~8/ 10~15/17/ 20~26 / 28/ 31/ 33~34/ 37~38/40~44/47~50 Illustration changed etc. Removal 36 Procedure changed. /Illustration changed. 3. Illustration changed. Replacement 1~4/6~7/10~11/13/16/18/20~...
  • Page 5 4.1 Flow changed 4.1th version issued Section 1, FIP 4.1th April 08, 2009 Flows25-1and Flows99 are added. (Change by error code (016-340).) 4.2th version issued Section 1, FIP 4.2th Flows25/FIP1.25: August 12, 2009 The flow of 016-317 and 016-340 was corrected.
  • Page 6 Cautions Operation contents of this document may be subject to modification without notice. will not assume responsibility for accidental or incidental damages or editorial errors or omissions in this manual, the issue of this manual, the in this manual, or the use of this manual. This document is protected by copyright.
  • Page 7: About This Manual

    1. About this manual This manual is a standard service manual of containing information maintenance of this laser printer (standard specifications). 2. Marks giving caution Maintenance operations requiring special cautions or additional information regarding descriptions in this manual are presented as "Warning," "Caution," or "Note," depending on their nature. If instructions are not observed, death or serious injury may result.
  • Page 8: Safety

    4. Safety To prevent possible accidents during maintenance operation, you should observe strictly the "Warning" and "Caution" information in this manual. Avoid dangerous operations and operations out of the scope of this manual. Various processes not covered by this manual may be required in actual operations, and should be performed carefully, always giving attention to safety.
  • Page 9: Driving Units

    4.2 Driving units When servicing gears or other driving units, be sure to turn off the power switch and unplug the power cord. Drive them manually when required. Do not do the print work removing the cover of the printer to confirm the operation of driving part.
  • Page 10: Laser Beams

    4.4 Laser beams • If your eyes are exposed to laser beams, you may lose your eyesight. • Never open the cover if the warning label for laser beams is attached there. • Before disassembling and reassembling this laser printer, be sure to turn it OFF. •...
  • Page 11: Warning/caution Labels

    4.5 Warning/caution labels Warning labels and caution labels are attached to this laser printer to prevent accidents Check those labels for their peeling or stains when servicing the printer. 4.5.1 Caution label for high-temperature units Zna00004KB Version 3 2008.05.30...
  • Page 12: Caution Label For Toner Cartridges

    4.5.2 Caution label for toner cartridges Zna00005KB Version 3 2008.05.30...
  • Page 13 Zna00006KB viii Version 3 2008.05.30...
  • Page 14: Caution Label For Mpf

    4.5.3 Caution label for MPF Zna00008KB Version 3 2008.05.30...
  • Page 15: Caution Label For Print Head

    4.5.4 Caution label for print head Zna00009KA Version 3 2008.05.30...
  • Page 16: Caution Label For Transfer Belt

    4.5.5 Caution label for transfer belt Zna00007KA Version 1 2007.12.28...
  • Page 17: Caution Label For Duplex

    4.5.6 Caution label for duplex Zna00011KA Version 1 2007.12.28...
  • Page 18: Unpacking The Printer

    Unpacking the Printer The printer must be carried horizontally with two or more persons. Take extreme care to avoid personal injuries. Check visually the printer for evidence of any damages. Peel all tapes off the printer. Zna00012KB xiii Version 3 2008.05.30...
  • Page 19 Blank Page Version 1 2007.12.28...
  • Page 20: Table Of Contents

    TABLE OF CONTENTS 1. About this manual......................ii 2. Marks giving caution......................ii 3. Related documents......................ii 4. Safety ..........................iii 4.1 Power source ............................iii 4.2 Driving units ............................iv 4.3 High-temperature units ......................... iv 4.4 Laser beams ............................v 4.5 Warning/caution labels...........................vi 4.5.1 Caution label for high-temperature units..................vi 4.5.2 Caution label for toner cartridges....................
  • Page 21 Chapter 1 Troubleshooting Chapter 1 Troubleshooting CONTENTS 1. Troubleshooting Overview...................1 - 1 1.1 Flow of Troubleshooting........................1 - 1 1.2 Check Installation Status ......................... 1 - 2 1.3 Cautions on Service Operations ....................... 1 - 3 1.4 Cautions on Using FIP ........................1 - 4 1.5 Items To Be Confirmed Before Going To FIP Troubleshooting ............
  • Page 22 Chapter 1 Troubleshooting Chapter 1 Troubleshooting CONTENTS Flows 39 Paper Jam 077-105/077-106....................1 - 83 Flows 40 Paper Jam 077-900/077-901....................1 - 85 Flows 41 Paper Jam 077-903 ......................1 - 89 Flows 42 Paper Jam 077-907 ......................1 - 90 Flows 43 Load Tray N or MPF 024-910/024-911/024-914 ..............
  • Page 23 Chapter 1 Troubleshooting Chapter 1 Troubleshooting CONTENTS Flows 94 Noise: During Standby......................1 - 167 Flows 95 Noise: During Printing......................1 - 168 Flows 96 AC............................1 - 172 Flows 97 DC ............................1 - 173 Flows 98 Multiple feed ........................1 - 174 Flows 99 Control Panel Freezes......................
  • Page 24 Chapter 1 Troubleshooting Chapter 1 Troubleshooting CONTENTS FIP1.38 Paper Jam 077-104/077-107....................1 - 224 FIP1.39 Paper Jam 077-105/077-106....................1 - 228 FIP1.40 Paper Jam 077-900/077-901....................1 - 231 FIP1.41 Paper Jam 077-903......................1 - 235 FIP1.42 Paper Jam 077-907......................1 - 236 FIP1.43 Load Tray N or MPF 024-910/024-911/024-914 ..............
  • Page 25 Chapter 1 Troubleshooting Chapter 1 Troubleshooting CONTENTS FIP-1.P3 Solid black ...........................1 - 292 FIP-1.P4 Vertical blank lines (White stripes in paper transport direction) ..........1 - 294 FIP-1.P5 Horizontal band cross out (White stripes in the horizontal direction) .........1 - 296 FIP-1.P6 Vertical stripes ....................
  • Page 26 Chapter 1 Troubleshooting Chapter 1 Troubleshooting CONTENTS Blank Page Version 4.3 2009.08.21...
  • Page 27: Chapter 1 Troubleshooting

    Chapter 1 Troubleshooting The troubleshooting procedures described herein assume the use of the Diag Tool. However, the procedures can be performed without the Diag Tool as long as they are carefully followed. 1. Troubleshooting Overview To increase the efficiency of troubleshooting, ensure that preliminary checks should be made to confirm the trouble status before proceeding to the Fault Isolation Procedure (FIP), Operation of Diagnostic (Chapter 2), Wiring Diagrams (Chapter 7), and Principles of Operation (Chapter 6).
  • Page 28: Check Installation Status

    Chapter 1 Troubleshooting 1.2 Check Installation Status Be sure to check the following items before starting the troubleshooting procedures The power supply voltage is within the specifications (measure the voltage at the wall outlet). The power cord is free from breakage, short-circuit, open wire, or internal miswiring. The printer is properly grounded.
  • Page 29: Cautions On Service Operations

    Chapter 1 Troubleshooting 1.3 Cautions on Service Operations Be sure to remove the power cord unless otherwise required. While the printer is powered ON, never touch the conductive parts unless otherwise required. Never touch the conductive parts of the power switch and inlet of the LVPS, because they are live even while the printer is powered off.
  • Page 30: Cautions On Using Fip

    Chapter 1 Troubleshooting 1.4 Cautions on Using FIP When troubleshooting according to the FIP, have on hand a normal MCU, LVPS, HVPS, FUSER ASSY, BELT ASSY, etc., for possible fault isolation. In the initial check according to the FIP, check only items which can be simply checked. In the initial check according to the FIP, check the constitutive parts of the major check parts and related parts, as well as major check parts.
  • Page 31 Chapter 1 Troubleshooting 14) In the FIP, the paper cassette immediately below the printer main body is called "Tray 1", and the cassette below it is called "Tray 2". 15) Some of the instructions in the FIP are branched off depending on the specifications. Follow the applicable instruction.
  • Page 32: Items To Be Confirmed Before Going To Fip Troubleshooting

    Chapter 1 Troubleshooting 1.5 Items To Be Confirmed Before Going To FIP Troubleshooting Basic Printer Problems Some printer problems can be easy to resolve. If a problem occurs with your printer, check each the fol- lowing: If a message is displayed on the LCD of operator panel, see “2.3 Status Code List”. The printer power cable is plugged into the printer and a properly grounded electrical outlet.
  • Page 33 See "Loading Print Media in Optional Trays" and "Loading the Multipurpose Feeder" for detailed loading instructions. Paper Characteristics The following paper characteristics affect print quality and reliability. Dell recommends that you follow these guidelines when evaluating new paper stock. 1 - 7...
  • Page 34 Chapter 1 Troubleshooting Weight The tray automatically feeds paper weights from 60 to 216 g/m2 (16 to 57.6 lb. bond) grain long. The multipurpose feeder automatically feeds paper weights from 60 to 216 g/m2 (16 to 56 lb. bond) grain long.
  • Page 35 Chapter 1 Troubleshooting Preprinted papers that require a registration (the precise print location on the page) greater than ±0.09 in., such as optical character recognition (OCR) forms In some cases, you can adjust registration with your software program to successfully print on these forms.
  • Page 36 Chapter 1 Troubleshooting Multipurpose Feeder 250-sheet Tray Optional 550-sheet Tray Japanese Post Card Print Media Supported Y: Yes N: No Multipurpose Feeder 250-sheet Tray Optional 550-sheet Tray Plain Paper Light (60-76gsm) Plain Paper Normal (80gms) Plain Paper Thick (82-98gms) Covers Normal (106-163gms) Covers Thick (164-216gms) Transparency Labels...
  • Page 37 Chapter 1 Troubleshooting Consumables Near Life Indication Life over Indication When the remaining life of the FUSER When the FUSER reaches its end of life, reaches approximately 20%, the follow- the following messages are displayed. ing messages are displayed. <Panel> <Panel>...
  • Page 38: Fip

    Chapter 1 Troubleshooting 2. FIP 2.1 FIP The FIP is the first step for trouble diagnosis. The FIP isolates the presence of various troubles including error codes, and guides the troubleshooting procedure. 2.2 Flow of FIP Ask the operator about trouble status. Is operator's operating method correct? Turn off and turn on the Power.
  • Page 39: Status Code List

    Chapter 1 Troubleshooting 2.3 Status Code List Error Message FIP to be Error Contents referred Status Window <IOT Fan Motor Failure> Printer error. MCU detects an error upon receiving Flows 1: error signal from the Rear Fan or Rear Fan Turn off the printer, and turn it Duplexer Fan.
  • Page 40 Chapter 1 Troubleshooting Error Message FIP to be Error Contents referred Status Window Printer error. 004-311 Turn off the printer. Confirm Restart Printer Duplex is correctly installed. <IOT Option Duplexer Failure> Flows 7 Turn on the printer. The error is detected by Option Duplexer Flip FIP1.7 Contact customer support if...
  • Page 41 Chapter 1 Troubleshooting Error Message FIP to be Error Contents referred Status Window Printer error. 009-361 Turn off the printer. Confirm Restart Printer toner is correctly installed. <IOT (M) Toner CRUM Error> Flows 16 Turn on the printer. Magenta Toner CRUM communication Flip FIP1.16 Contact customer support if...
  • Page 42 Chapter 1 Troubleshooting Error Message FIP to be Error Contents referred Status Window Printer error. 010-354 Turn off the printer, and turn it Restart Printer on again. <IOT environment Sensor Error> Flows 23 Flip Contact customer support if Temperature Sensor Error is detected. FIP1.23 Contact Support this failure is repeated.
  • Page 43 Chapter 1 Troubleshooting Error Message FIP to be Error Contents referred Status Window Printer error. 016-302 Turn off the printer, and turn it Restart Printer on again. <ESS Illegal Exception> Flows 25 Flip Contact customer support if CPU illegal exception. FIP1.25 Contact Support this failure is repeated.
  • Page 44 Chapter 1 Troubleshooting Error Message FIP to be Error Contents referred Status Window Printer error. 016-318 Turn off the printer, and turn it Restart Printer <ESS DIMM Slot RAM Error> on again. Flows 27 Power-on initialization detected that Flip Contact customer support if FIP1.27 unsupported DIMM was installed.
  • Page 45 Chapter 1 Troubleshooting Error Message FIP to be Error Contents referred Status Window Printer error. 016-346 Turn off the printer, and turn it Restart Printer <ESS Network Internal Loopback Error> on again. Flows 25 The error is detected by on board Net- Flip Contact customer support if FIP1.25...
  • Page 46 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window Paper Jam has occurred Paper Jam at the Tray 1. 071-100 Flip Clear the paper path. <IOT 250 Feeder Misfeed JAM> Open Tray1 Flows 33 Please click the Show The Regi sensor is not turned ON Remove Paper FIP1.33...
  • Page 47 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window Paper Jam has occurred at the Print Cartridge. Paper Jam <IOT Exit2 JAM> 077-103 Push the Side Button to Fuser Exit Senor detect turn OFF too Flows 37 open the Front Cover Flip...
  • Page 48 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window Paper Jam has occurred at the Print Cartridge. <IOT Remain Paper JAM> Paper Jam -The remain paper at the Exit Sensor. 077-900 Push the Side Button to -The paper does not reach the Exit Flows 40 open the Front Cover...
  • Page 49 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window Actual paper size in tray Load Tray 1 and specified paper size 024-910 are different. Flip Load Tray 1 Load the specified paper A4(Paper Size) in Tray 1. Paper Size: A4 Flip Paper Type: Plain...
  • Page 50 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window An unsupported Cyan Cartridge is installed. Open the Front Cover. CRUM ID Remove the unsup- 009-367 ported Cyan Cartridge and install a supported Flip one. Reseat Please click the Show Cyan Cartridge Me How Button for...
  • Page 51 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window The sealing tape is still on the Yellow Cartridge. Error Yellow Cart Open the Front Cover. 093-919 Pull the toner seal straight up to remove it. Flip Please click the Show Remove Tape...
  • Page 52 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window The protection cover is still on the Yellow Car- tridge. Error Yellow Cart Open the Front Cover. 093-950 Remove the protection Flip cover. Remove Sheet Please click the Show from Yellow Cart Me How Button for details.
  • Page 53 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window The Yellow Cartridge need to be replaced now. Open the Front Cover. Replace Cart. Then remove the used 093-930 Yellow Cartridge and Flip install a new one. Reseat Please click the Show Yellow Cartridge...
  • Page 54 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window Ready to Print The Yellow Cartridge 093-423 need to be replaced soon. Flip Yellow Cartridge 093-423 Is close to Life Ready to Print The Magenta Cartridge <IOT Print Cartridge Near Empty>...
  • Page 55 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window The Yellow Cartridge is either missing or not fully inserted into the printer. Insert PrintCart Open the Front Cover 093-970 and make sure that the Flip Yellow Cartridge have Insert been fully installed.
  • Page 56 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window An unsupported Belt Unit is installed. Open the Front Cover. <IOT Belt Unit CRUM ID Error> CRUM ID Remove the unsup- The Belt Unit CRUM ID error is 009-371 ported Belt Unit and detected.
  • Page 57 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window The Fuser needs to be replaced now. 010-351 Remove the used Fuser Restart Printer <IOT Fuser Life Over> and install a new one. Flows 22 The Fuser Counter has reached the Flip Please click the Show FIP1.22...
  • Page 58 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window Firmware download ID error has occurred. Invalid ID 016-383 Press the Set Button. <Download Error> Flows 66 Contact customer sup- An error occurred because an invalid Flip FIP1.66 port if this failure is...
  • Page 59 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window Firmware download delete error has Erase Flash Err. occurred. 016-392 <Download Error> Flows 25 Contact customer sup- Flip An error occurred erasing the Flash. FIP1.25 port if this failure is Contact Support repeated.
  • Page 60 Chapter 1 Troubleshooting Error Message FIP to be Problem Error Contents referred Status Window Disk space is insuffi- cient and cannot con- tinue processing the current print job. Collate Full 016-981 Press Set Button to <Memory Over flow> Flows 69 clear the message, can- Exceeds the memory capacity.
  • Page 61 193-700 <Custom Toner Mode> Flows 75 No Message. Flip The printer is in custom toner mode. FIP1.71 Other non-DELL Toner Installed An internal temperature of the printer became a Over Heat high temperature. 042-700 <IOT Over Heat Stop> Flows 76 Please wait for a while The temp.
  • Page 62: Error Code Fip

    Chapter 1 Troubleshooting 3. Error Code FIP 3.1 Troubleshooting for the call center Flows 1 001-360-01 Restart Printer Checking the detail error code. A detailed error code is displayed by pushing key, key simultaneously. Is "Code: 01" displayed on the LCD? Checking the FAN MAIN Go to Flows 2 Does the FAN MAIN...
  • Page 63: Flows 2 001-360-02 Restart Printer

    Chapter 1 Troubleshooting Flows 2 001-360-02 Restart Printer Checking the detail error code. A detailed error code is displayed by pushing key, key simultaneously. Is "Code: 02" displayed on the LCD? Checking the FAN DUP Go to Flows 1 Does the FAN DUP function normally? Checked by [Digital Output] - [DO- 5d(Control Panel)/...
  • Page 64: Flows 3 003-340-01/003-340-02/003-340-03/003-340-04/003-340-05/003-340-07/003

    Chapter 1 Troubleshooting Flows 3 003-340-01/003-340-02/003-340-03/003-340-04/003-340-05/003-340-07/003- 340-08/003-340-0A/003-340-0B/003-340-14 Restart Printer Checking the detail error code. A detailed error code is displayed by pushing key, key simultaneously. Is "Code: 09" displayed on the LCD? Checking the error occurring Go to Flows 4 Does the error still occur after several ON/OFF operations...
  • Page 65: Flows 4 003-340-09 Restart Printer

    Chapter 1 Troubleshooting Flows 4 003-340-09 Restart Printer Checking the detail error code. A detailed error code is displayed by pushing key, key simultaneously. Is "Code: 09" displayed on the LCD? Checking the error Go to Flows 3 Does the error still occur when the power is turned off and on?
  • Page 66: Flows 5 003-356 Restart Printer

    Chapter 1 Troubleshooting Flows 5 003-356 Restart Printer Checking the error Does the error still occur when the power is turned off and on? Checking the failure parts Press the " ", the " " and the " " keys on the Control Panel when displaying the error code. The failure parts code (address code on a memory) is displayed on the LCD.
  • Page 67: Flows 6 004-310 Restart Printer

    Chapter 1 Troubleshooting Flows 6 004-310 Restart Printer Checking the Optional Feeder installing Reseat the Optional Feeder. (Removal 44/Replacement Does the error still occur when turning on the power? Checking after replacing the Optional Feeder Replace the Optional Feeder. (Removal 44/Replacement Does the error still occur when turning on the power?
  • Page 68: Flows 7 004-311 Restart Printer

    Chapter 1 Troubleshooting Flows 7 004-311 Restart Printer Checking Optional Duplexer installation to the printer. Reseat the FEEDER ASSY DUP. (Removal 5/Replacement 39) Does the error still occur when the power is turned ON? Replace the FEEDER ASSY DUP. (Removal 5/Replacement 39) Does the error still occur when the...
  • Page 69: Flows 8 006-370 Restart Printer

    Chapter 1 Troubleshooting Flows 8 006-370 Restart Printer Checking the error Does the error still occur when the power is turned off and on? Replace the ROS ASSY. (Removal 36/Replacement Does the error still occur when the power is turned ON? Replace the Printer.(There is doubt about wire separation.)
  • Page 70: Flows 9 007-340-00 Restart Printer

    Chapter 1 Troubleshooting Flows 9 007-340-00 Restart Printer Checking the detail error code. A detailed error code is displayed by pushing key, key simultaneously. Is "Code: 00" displayed on the LCD? Checking the Transfer Assy, Fuser "01" : Flows 10, and Black Print Cartridge for "03"...
  • Page 71: Flows 10 007-340-01 Restart Printer

    Chapter 1 Troubleshooting Flows 10 007-340-01 Restart Printer Checking the detail error code. A detailed error code is displayed by pushing key, key simultaneously. Is "Code: 01" displayed on the LCD? Checking the print cartridges "00" : Flows 9, installation "03"...
  • Page 72: Flows 12 007-340-03 Restart Printer

    Chapter 1 Troubleshooting Flows 12 007-340-03 Restart Printer Checking the detail error code. A detailed error code is displayed by pushing key, key simultaneously. Is "Code: 03" displayed on the LCD? Checking the tray1 paper "00" : Flows 9, cassette installation "02"...
  • Page 73: Flows 13 007-340-04 Restart Printer

    Chapter 1 Troubleshooting Flows 13 007-340-04 Restart Printer Checking the detail error code. A detailed error code is displayed by pushing key, key simultaneously. Is "Code: 04" displayed on the LCD? "00" : Flows 9, Checking the paper "02" : Flows 11, cassette installation "03"...
  • Page 74: Flows 14 007-371 Restart Printer

    Chapter 1 Troubleshooting Flows 14 007-371 Restart Printer Checking after replacing the DRIVE ASSY K. Replace the DRIVE ASSY K. (Refer to Removal 28/Replacement 16.) Does the error still occur when turning on the power? Replace the Printer. 1 - 48 Version 3 2008.05.30...
  • Page 75: Flows 15 009-360 Restart Printer

    Checking the Print Cartridge Is the print cartridge installed to the printer the DELL toner? Checking the Yellow Print Set to the [Non DELL Cartridge for installation Toner] Mode or replace Reseat the Yellow Print to the DELL toner. Cartridge.
  • Page 76: Flows 16 009-361 Restart Printer

    Checking the Print Cartridge Is the print cartridge installed to the printer the DELL toner? Checking the Magenta Print Set to the [Non DELL Cartridge for installation Toner] Mode or replace Reseat the Magenta Print to the DELL toner. Cartridge.
  • Page 77: Flows 17 009-362 Restart Printer

    Checking the Print Cartridge Is the print cartridge installed to the printer the DELL toner? Checking the Cyan Print Set to the [Non DELL Cartridge for installation Toner] Mode or replace Reseat the Cyan Print to the DELL toner. Cartridge.
  • Page 78: Flows 18 009-363 Restart Printer

    Checking the Print Cartridge Is the print cartridge installed to the printer the DELL toner? Checking the Black Print Set to the [Non DELL Cartridge for installation Toner] Mode or replace Reseat the Black Print to the DELL toner. Cartridge.
  • Page 79: Flows 19 009-654-01 Restart Printer

    Chapter 1 Troubleshooting Flows 19 009-654-01 Restart Printer Checking the detail error code. A detailed error code is displayed by pushing key, key simultaneously. Is "Code: 01" displayed on the LCD? Checking the Go to Flows 20 TRANSFER ASSY for installation.
  • Page 80 Chapter 1 Troubleshooting Checking the ADC Sensor solenoid of TRANSFER ASSY for operation. Does the ADC Sensor operate normally? Checked by [Digital Output] - [DO-37(Control Panel)/CTD SOLENOID ON(PC)] in diagnosis. Replace the TRANSFER Replace the corresponding ASSY (Refer to Removal CARTRIDGE ASSY.
  • Page 81: Flows 20 009-654-02 Restart Printer

    Chapter 1 Troubleshooting Flows 20 009-654-02 Restart Printer Checking the detail error code. A detailed error code is displayed by pushing key, key simultaneously. Is "Code: 02" displayed on the LCD? Checking the TRANSFER Go to Flows 19 ASSY for installation. Reseat the TRANSFER ASSY.
  • Page 82 Chapter 1 Troubleshooting Checking the ADC Sensor solenoid of TRANSFER ASSY for operation. Does the ADC Sensor operate normally? Checked by [Digital Output] - [DO-37(Control Panel)/CTD SOLENOID ON(PC)] in diagnosis. Replace the TRANSFER Replace the ROS ASSY. ASSY.(Refer to Removal (Removal 36/ Replacement 4/Replacement 40) and the PWBA MCU.(Removal...
  • Page 83: Flows 21 010-317 Restart Printer

    Chapter 1 Troubleshooting Flows 21 010-317 Restart Printer Checking FUSER ASSY installation Is FUSER ASSY installed correctly? Reseat the FUSER ASSY. (Removal 8/ Replacement 36) Does the error still occur after several ON/OFF operations of power? Checking after replacing END *1 the FUSER ASSY.
  • Page 84: Flows 22 010-351 Restart Printer

    Chapter 1 Troubleshooting Flows 22 010-351 Restart Printer This error code is displayed when the Fuser ASSY has reached its end of life and needs replacing. Immediately replace the Fuser ASSY with a new one. If this error code is displayed although the Fuser ASSY has been replaced only recently, follow the following flow.
  • Page 85: Flows 23 010-354 Restart Printer

    Chapter 1 Troubleshooting Flows 23 010-354 Restart Printer Checking the temperature and humidity inside a machine. Checked by [Get Environment Sensor Info] of the [Diagnosis] tab in Tool Box. Exact temperature/ humidity are displayed? Replace the PWBA the SENSOR HUM. (Removal 29/ Replacement 15).
  • Page 86: Flows 24 010-377 Restart Printer

    Chapter 1 Troubleshooting Flows 24 010-377 Restart Printer Checking the FUSER ASSY installation Reseat the FUSER ASSY. Does the error still occur when turning on the power? Checking after replacing the FUSER ASSY Replace the FUSER ASSY. Does the error still occur when turning on the power? Replace the LVPS.
  • Page 87: Flows 25 016-300/016-301/016-302/016-310/016-313/016-315/016-317/016-323/016

    Checked by [Printer Information] Mode". (Refer to Refernce_1.) of the [Printer Settings Report] tab in Tool Box. For the latest version information, refer to the Dell Support Web Site. Does the error still occur when the power is turned off...
  • Page 88: Flows 25-1 016-340 Restart Printer

    Replace the PWBA Replacement 18) ESS. (Removal 26/ Replacement 18) Download the latest version of the firmware from the Dell support website, and update the firmware with "F/W Download DL Mode". (Refer to Refernce_2.) Does the error persist when the...
  • Page 89 Chapter 1 Troubleshooting Reference_1:Changing the IP address 1) Remove the network cable, and power off the printer and then on 2) Change the IP address on the Control Panel. 3) Plug the network cable back into the printer, and then turn the power on. 4) On the Control Panel, open [Admin] >...
  • Page 90: Flows 26 016-312/016-361 Restart Printer

    Chapter 1 Troubleshooting Flows 26 016-312/016-361 Restart Printer Checking the HDD ASSY (OPTION) for installation Reseat the HDD ASSY (OPTION). Does the error still occur when the power is turned Checking after replacing the HDD ASSY (OPTION) Replace the HDD ASSY (OPTION).
  • Page 91: Flows 27 016-316/016-318 Restart Printer

    Is the memory card recommended by Dell used? Checking the Memory Use the memory card Card installation. recommended by Dell. Reseat the Memory Card. Does the error still occur when turning on the power? Checking after replacing the Memory Card.
  • Page 92: Flows 28 016-338 Restart Printer

    Chapter 1 Troubleshooting Flows 28 016-338 Restart Printer Checking the connected device to the USB port on the PWBA ESS. Is the Wireless Printer Adapter connected to the USB port on the PWBA ESS? Connect the Wireless Checking the Wireless Printer Adapter to the Printer Adapter installation USB port on the PWBA...
  • Page 93: Flows 29 016-350 Restart Printer

    Chapter 1 Troubleshooting Flows 29 016-350 Restart Printer Checking the PC and the cable Swap the another PC and cable. Does the error still occur when printing? Check the PC setting Replace the PWBA and disconnection of ESS. (Refer to the cable Removal 26/ Replacement 18)
  • Page 94: Flows 30 016-365 Restart Printer

    Is the Checking after reseating NETWORK the Network Adapter PROTOCOL Reseat the NETWORK ADAPTER for PROTOCOL ADAPTER. 3130cn installed? Install the NETWORK PROTOCOL ADAPTER for 3130cn. Does the error still occur when the power is turned Checking after replacing the Network...
  • Page 95: Flows 31 016-370 Restart Printer

    Download the latest version of the firmware from the Dell support website, and update the firmware with "F/W Download DL Mode". (Refer to Refernce_1.) Does the error still occur...
  • Page 96 Chapter 1 Troubleshooting Reference_1: 1. Make sure that the printer is connected to the computer via USB port or Parallel port (remove the network cable). Then, try downloading as follows: 1) Power on the printer while pressing the <X Cancel> and < > buttons. 2) Press <...
  • Page 97: Flows 32 093-964 Restart Printer

    Example) FUSER for 100V XX-0M507D-XXXXX-XXX-XXXX PPID No. Checking the FUSER ASSY type Note: The PPID numbers of the FUSER ASSY for 3130cn are as follows: - PPID No.(For 100V): 0M507D - PPID No.(For 110V): 0M508D - PPID No.(For 220V): 0M509D...
  • Page 98: Chapter 1 Troubleshooting Contents

    Chapter 1 Troubleshooting Flows 33 Paper Jam 071-100 Checking the paper condition Is the paper in the Tray wrinkled or damaged? Replace the paper with a Checking the paper size new and dry one. setup Does the paper size in use match the size set? Checking the paper size setting...
  • Page 99 Chapter 1 Troubleshooting Checking the Regi Sensor for operation Does the number on the screen increase by one, every time the actuator of the SENSOR PHOTO (REGI SENSOR) is operated? Checked by [Digital Input] - [DI- 3(Control Panel)/REGI SNR (PC)] in diagnosis. Replace the FEEDER Checking the DRIVE ASSY ASSY.
  • Page 100: Flows 34 Paper Jam

    Chapter 1 Troubleshooting Flows 34 Paper Jam 072-100 Checking the paper condition Is the paper in the Tray wrinkled or damaged? Replace the paper with a Checking the paper size new and dry one. setup Does the paper size in use match the size set? Checking the paper size setting...
  • Page 101 Chapter 1 Troubleshooting Checking the Regi Sensor for operation Does the number on the screen increase by one, every time the actuator of the SENSOR PHOTO (REGI SENSOR) is operated? Checked by [Digital Input] - [DI- 3(Control Panel)/REGI SNR (PC)] in diagnosis. Replace the FEEDER Checking the DRIVE ASSY ASSY.
  • Page 102 Chapter 1 Troubleshooting Checking the CLUTCH ASSY PH TURN for operation Does the CLUTCH ASSY PH TURN operate properly? Checked by [Digital Output] - [DO-33(Control Panel)/ CASSETTE2 TURN CLUTCH ON(PC)] in diagnosis. Checking the ROLL ASSY Replace the CLUTCH TURN and ROLL ASSY ASSY PH TURN.
  • Page 103: Flows 35 Paper Jam

    Chapter 1 Troubleshooting Flows 35 Paper Jam 075-100 Checking the Regi Sensor for operation Does the number on the screen increase by one, every time the actuator of the SENSOR PHOTO (REGI SENSOR) is operated? Checked by [Digital Input] - [DI- 3(Control Panel)/REGI SNR (PC)] in diagnosis.
  • Page 104 Chapter 1 Troubleshooting Checking the DRIVE ASSY PH for operation Does the DRIVE ASSY PH operate properly? Checked by [Digital Output] - [DO-a(Control Panel)/PH MOTOR(FULL)(PC)] in diagnosis. Checking the ROLL ASSY Replace the DRIVE ASSY SEPARATER, ROLL ASSY FEED MSI and ROLL (Refer to Removal 17/ ASSY TURN for shape and Replacement 27.)
  • Page 105 Chapter 1 Troubleshooting Flows 36 Paper Jam 077-100/077-101 Checking the REGI Rolls installation Open the Front Cover and check the Regi Rolls installation. Is the ROLL REGI METAL pressed against the ROLL ASSY REGI by the spring pressure? Checking the REGI Replace the printer.
  • Page 106 Chapter 1 Troubleshooting Flows 37 Paper Jam 077-102/077-103 Checking the EXIT SENSOR for operation Does the number on the screen increase by one, when the actuator of the Exit Sensor in the FUSER ASSY is operated? Checked by [Digital Input] - [DI- 2(Control Panel)/EXIT SNR(PC)] in diagnosis.
  • Page 107 Chapter 1 Troubleshooting Flows 38 Paper Jam 077-104/077-107 Checking the Rolls installation Are the Rolls on the FEEDER ASSY DUP installed correctly? Replace the FEEDER Checking the damages on ASSY DUP. the surface of the Rolls (Refer to Removal 5/ Replacement 39.) Are there any damages on the...
  • Page 108 Chapter 1 Troubleshooting Checking the CLUTCH ASSY PH TURN for operation Does the CLUTCH ASSY PH TURN operate properly? Checked by [Digital Output] - [DO-2b (Control Panel)/MSI TURN CLUTCH ON(PC)] in diagnosis. Checking the PH Motor for Replace the CLUTCH operation ASSY PH TURN.
  • Page 109 Chapter 1 Troubleshooting Flows 39 Paper Jam 077-105/077-106 Checking the Rolls installation Are the Rolls on the FEEDER ASSY DUP installed correctly? Replace the FEEDER Checking the damages on ASSY DUP. the surface of the Rolls (Refer to Removal 5/ Replacement 39.) Are there any damages on the...
  • Page 110 Chapter 1 Troubleshooting Checking the MOTOR ASSY DUP for operation Does the MOTOR ASSY DUP operate properly? Checked by [Digital Output] - [DO-13(Control Panel)/ DUPLEX MOTOR ON (PC)] in diagnosis. Replace the PWBA MCU. Replace the FEEDER ASSY DUP. (Refer to Removal 30/ Replacement 14.) (Refer to Removal 5/ Replacement 39.)
  • Page 111: Flows 40 Paper Jam 077-900/077-901

    Chapter 1 Troubleshooting Flows 40 Paper Jam 077-900/077-901 Checking the paper condition Is the paper in the Tray wrinkled or damaged? Replace the paper with a Checking the Front Cover new and dry one. latching Open and close the Front Cover, check the latching.
  • Page 112 Chapter 1 Troubleshooting Checking the Regi Sensor for operation Does the number on the screen increase by one, every time the actuator of the SENSOR PHOTO (REGI SENSOR) is operated? Checked by [Digital Input] - [DI- 3(Control Panel)/REGI SNR(PC)] in diagnosis.
  • Page 113 Chapter 1 Troubleshooting Checking the PH motor for operation Does the PH Motor operate properly? Checked by [Digital Output] - [DO-a(Control Panel)/PH MOTOR ON(PC)] in diagnosis. Checking the CLUTCH Replace the DRIVE ASSY ASSY PH REGI for MAIN. (Refer to Removal operation 38/ Replacement 6.) Does the...
  • Page 114 Chapter 1 Troubleshooting Checking the ROLL REGI RUBBER and ROLL REGI METAL for shape and operation Are ROLL REGI RUBBER and ROLL REGI METAL installed correctly? Also are they not contaminated and /or damaged, and rotate smoothly? Check these ROLLs by turning them with Replace the defective Checking the TRANSFER...
  • Page 115: Flows 41 Paper Jam 077-903

    Chapter 1 Troubleshooting Flows 41 Paper Jam 077-903 Checking the jam Remove the jammed paper. Does the error still occur when printing? Checking the Regi Sensor for operation Does the number on the screen increase by one, every time the actuator of the SENSOR PHOTO (REGI SENSOR) is operated? Checked by [Digital Input] - [DI-...
  • Page 116: Flows 42 Paper Jam 077-907

    Chapter 1 Troubleshooting Flows 42 Paper Jam 077-907 Checking the COVER ASSY FRONT for latching Open and close the COVER ASSY FRONT, then check the latching. Does the error still occur when printing? Checking after reseating the FUSER ASSY Reseat the FUSER ASSY. Does error still occur when printing? Checking after reseating...
  • Page 117 Chapter 1 Troubleshooting Checking the CHUTE ASSY EXIT OUT for shape and installation Are the shape and the installation of the CHUTE ASSY EXIT OUT normal? Reseat the CHUTE ASSY Checking the SENSOR EXIT OUT. PHOTO (DUP JAM If broken, replace the SENSOR) for operation CHUTE ASSY EXIT OUT.
  • Page 118 Chapter 1 Troubleshooting Checking the MOTOR ASSY DUP for operation Does the MOTOR ASSY DUP operate properly? Checked by [Digital Output] - [DO-13(Control Panel)/ DUPLEX MOTOR ON(PC)] in diagnosis. Checking the CLUTCH Replace the FEEDER ASSY ASSY PH TURN for operation (Refer to Removal 5/ Replacement 39.)
  • Page 119: Flows 43 Load Tray N Or Mpf 024-910/024-911/024-914

    Chapter 1 Troubleshooting Flows 43 Load Tray N or MPF 024-910/024-911/024-914 Checking the paper size. Does the paper size in use meet the specification? Use the paper that meets Checking the paper size setup. the specification. Does the paper size in use match the size set Feeder through the control...
  • Page 120 Chapter 1 Troubleshooting Checking the paper cassette guide Reseat the end guide of paper cassette. Does the error still occur when printing? Checking after replacing the CASSETTE ASSY 250 or 550 Replace the CASSETTE ASSY 250 or 550. Does the error still occur when printing? Replace the PWBA MCU.
  • Page 121: Flows 44 Load Tray N Or Mpf 024-965/024-966/024-969

    Chapter 1 Troubleshooting Flows 44 Load Tray N or MPF 024-965/024-966/024-969 Checking the paper In specified the tray or the cassette, is there the paper? Checking the paper size Load the paper Check the paper size below. -Paper in the cassette or the tray -Paper size setting by the control panel -Paper size of the printing job Are these paper size...
  • Page 122 Chapter 1 Troubleshooting Checking the ACTUATOR NO PAPER MSI Does the ACTUATOR NO PAPER MSI operate smoothly? Checking the SENSOR Replace the ACTUATOR PHOTO (No Paper ASSY MSI. Sensor) Does the number on the screen increase by one, every time the actuator of the SENSOR PHOTO (MSI NO PAPER) is operated? Checked by [Digital Input] - [DI-...
  • Page 123 Chapter 1 Troubleshooting Does the ACTUATOR NO PAPER operate smoothly? Checking the SENSOR Replace the PHOTO (No Paper ACTUATOR NO Sensor) PAPER A4. Checking the SENSOR PHOTO (CST NO PAPER) for operation Does the number on the screen increase by one, every time the actuator of the SENSOR PHOTO (CST NO PAPER) is operated? Checked by [Digital Input] - [DI-11(Control...
  • Page 124: Flows 45 Crum Id 009-367/009-368/009-369/009-370

    Are the Print Cartridges installed to the printer the DELL Toner? Set the non-DELL toner mode through Checking the DELL toner type the control panel. Is the print cartridge installed the 3130 Checking the Print Replace the print Cartridge installation cartridge for 3130cn.
  • Page 125: Flows 46 Error Y Cart 093-919

    Chapter 1 Troubleshooting Flows 46 Error Y Cart 093-919 Every unused Print Cartridge originally installed in the printer is covered with a Toner Tape that protects the drum from intense light. This error is displayed when the printer is operated without removing the Toner Tape. Open the Front Cover to check if the Toner Tape is affixed on the Print Cartridge (Y).
  • Page 126: Flows 47 Error M Cart 093-920

    Chapter 1 Troubleshooting Flows 47 Error M Cart 093-920 Every unused Print Cartridge originally installed in the printer is covered with a Toner Tape that protects the drum from intense light. This error is displayed when the printer is operated without removing the Toner Tape. Open the Front Cover to check if the Toner Tape is affixed on the Print Cartridge (M).
  • Page 127: Flows 48 Error C Cart 093-921

    Chapter 1 Troubleshooting Flows 48 Error C Cart 093-921 Every unused Print Cartridge originally installed in the printer is covered with a Toner Tape that protects the drum from intense light. This error is displayed when the printer is operated without removing the Toner Tape. Open the Front Cover to check if the Toner Tape is affixed on the Print Cartridge (C).
  • Page 128: Flows 49 Error K Cart 093-922

    Chapter 1 Troubleshooting Flows 49 Error K Cart 093-922 Every unused Print Cartridge originally installed in the printer is covered with a Toner Tape that protects the drum from intense light. This error is displayed when the printer is operated without removing the Toner Tape. Open the Front Cover to check if the Toner Tape is affixed on the Print Cartridge (K).
  • Page 129: Black Toner

    Chapter 1 Troubleshooting Flows 50 093-950 Yellow Toner / 093-951 Magenta Toner / 093-952 Cyan Toner / 093- 953 Black Toner Every reorder Print Cartridge is covered with an orange Protect Cover (At the time of printer purchase, it is Protect Paper.)that protects the drum from intense light. This error is displayed when the printer is operated without removing the Protect Cover(or Protect Paper).
  • Page 130: Flows 51 Replace Cart 093-930/093-931/093-932/093-933

    Chapter 1 Troubleshooting Flows 51 Replace Cart 093-930/093-931/093-932/093-933 This error code is displayed when the Print Cartridge (Y, M, C, or K) has reached its end of life and needs replacing. Immediately replace the Print Cartridge (Y, M, C, or K) with a new one. If this error code is displayed although the Print Cartridge (Y, M, C, or K) has been replaced only recently, follow the following flow.
  • Page 131: Flows 52 Ready To Print 093-423/093-424/093-425/093-426

    Chapter 1 Troubleshooting Flows 52 Ready to Print 093-423/093-424/093-425/093-426 This error code is not a fault warning and only denotes that the Print Cartridge (Y, M, C, or K) is approaching but has not reached its end of life. Immediately prepare a new Print Cartridge (Y, M, C, or K). If this error code is displayed although the Print Cartridge (Y, M, C, or K) has been replaced only recently, follow the following flow.
  • Page 132: Flows 53 Insert Print Cart 093-970

    Chapter 1 Troubleshooting Flows 53 Insert Print Cart 093-970 Checking the print cartridge installation Reseat the print cartridge on correct Y position Does the error still occur when turning on the power? Checking after replacing the CARTRIDGE ASSY (Y) Replace the CARTRIDGE ASSY (Y).
  • Page 133: Flows 54 Insert Print Cart 093-971

    Chapter 1 Troubleshooting Flows 54 Insert Print Cart 093-971 Checking the print cartridge installation Reseat the print cartridge on correct M position Does the error still occur when turning on the power? Checking after replacing the CARTRIDGE ASSY (M) Replace the CARTRIDGE ASSY (M).
  • Page 134: Flows 55 Insert Print Cart 093-972

    Chapter 1 Troubleshooting Flows 55 Insert Print Cart 093-972 Checking the print cartridge installation Reseat the print cartridge on correct C position Does the error still occur when turning on the power? Checking after replacing the CARTRIDGE ASSY (C) Replace the CARTRIDGE ASSY (C).
  • Page 135: Flows 56 Insert Print Cart 093-973

    Chapter 1 Troubleshooting Flows 56 Insert Print Cart 093-973 Checking the print cartridge installation Reseat the print cartridge on correct K position Does the error still occur when turning on the power? Checking after replacing the CARTRIDGE ASSY (K) Replace the CARTRIDGE ASSY (K).
  • Page 136: Flows 57 Crum Id

    ON? Checking the TRANSFER ASSY type Note: The PPID No. of the TRANSFER ASSY for 3130cn is as follows: - PPID No.: 0R298D Is the TRANSFER ASSY for 3130cn installed? Install the Replace the Printer.
  • Page 137: Flows 58 Ready To Print 094-422

    Chapter 1 Troubleshooting Flows 58 Ready to Print 094-422 This error code is not a fault warning and only denotes that the Transfer ASSY (Belt Unit) is approaching but has not reached its end of life. Immediately prepare a new Transfer ASSY (Belt Unit). If this error code is displayed although the Transfer ASSY (Belt Unit) has been replaced only recently, follow the following flow.
  • Page 138: Flows 59 Insert Belt Unit 094-910

    Chapter 1 Troubleshooting Flows 59 Insert Belt Unit 094-910 Checking the TRANSFER ASSY for installation Is the TRANSFER ASSY installed correctly? Checking after replacing Reseat the the TRANSFER ASSY TRANSFER ASSY Replace the TRANSFER ASSY. (Refer to Removal 4/Replacement 40) Does the error still occur when the power is turned...
  • Page 139: Flows 60 Belt Unit 094-911

    Chapter 1 Troubleshooting Flows 60 Belt Unit 094-911 This error code denotes that the Transfer ASSY (Belt Unit) has reached its end of life and needs replacing. Immediately replace the Transfer ASSY (Belt Unit) with a new one. If this error code is displayed although the Transfer ASSY (Belt Unit) has been replaced only recently, follow the following flow.
  • Page 140: Flows 61 010-359 Restart Printer

    Example) FUSER for 100V XX-0M507D-XXXXX-XXX-XXXX PPID No. Checking the FUSER ASSY type Note: The PPID numbers of FUSER ASSY for 3130cn are as follows: - PPID No.(For 100V): 0M507D - PPID No.(For 110V): 0M508D - PPID No.(For 220V): 0M509D Is the FUSER...
  • Page 141: Flows 62 Ready To Print 010-421

    Chapter 1 Troubleshooting Flows 62 Ready to Print 010-421 This error code is not a fault warning and only denotes that the Fuser ASSY is approaching but has not reached its end of life. Immediately prepare a new Fuser ASSY. If this error code is displayed although the Fuser ASSY has been replaced only recently, follow the following flow.
  • Page 142: Flows 63 Tray Detached 024-946/007-912

    Chapter 1 Troubleshooting Flows 63 Tray Detached 024-946/007-912 Checking the CASSETTE ASSY installation Reseat the CASSETTE ASSY. Does the error still occur when turning on the power? Checking the SWITCH ASSY SIZE Does the SWITCH ASSY SIZE function normally? Checked by [Digital Input] - [DI-18(Control Panel)/ CASSETTE1 SIZE (PC)] in...
  • Page 143: Flows 64 Load Tray 024-947

    Chapter 1 Troubleshooting Flows 64 Load Tray 024-947 Checking the 550 OPTION CASSETTE ASSY installation Reseat the 550 OPTION CASSETTE ASSY. Does the error still occur when turning on the power? Checking the SWITCH ASSY SIZE OPT Does the SWITCH ASSY SIZE OPT function normally? Checked by [Digital Input] - [DI-20(Control Panel)/...
  • Page 144: Flows 65 Close Front Cover

    Chapter 1 Troubleshooting Flows 65 Close Front Cover 077-300 Checking the Front Cover Is the Front Cover closed? Checking the LATCH Close the Front Cover. FRONT(PL1.2.4) for shape Is there any damage on the two projections on the LATCH FRONT (Refer to PL1.2.4) inside the Front Cover? Checking the interlock...
  • Page 145 Checked by [Printer Information] of the [Printer Settings Report] tab in Tool Box. For the latest version information, refer to the Dell Support Web Site. Is the firmware the latest version? Check the cable between the Download the latest version...
  • Page 146: Flows 67 Out Of Memory 016-700

    Chapter 1 Troubleshooting Flows 67 Out of Memory 016-700 Checking for memory expansion. Is additional memory installed? Check Print Mode settings. Is Print Mode set to standard? Check RAM DISK settings Set Print Mode to via System Setting in standard. Printer Maintenance tab of Tool Box.
  • Page 147: Flows 68 Disc Full 016-980

    Chapter 1 Troubleshooting Flows 68 Disc Full 016-980 Checking for HDD expansion Is additional HDD installed? Clear space in HDD. Check Print Mode settings. Is Print Mode set to standard? Set Print Mode to Clear the data on the RAM standard.
  • Page 148: Flows 69 Collate Full 016-981

    Chapter 1 Troubleshooting Flows 69 Collate Full 016-981 Retrying printing Does the error persist even after retries? Checking the printer memory size Does the error occur when printing with the Memory Card (Option) installed? RAM Disk size settings Does the error occur when printing after reducing the size setting of the RAM Disk?
  • Page 149 Dell Support web site. Are the printer driver and firmware the latest versions? This job cannot be Download the latest printer executed. driver and firmware from the Dell Support web site. 1 - 123 Version 3 2008.05.30...
  • Page 150: Flows 70 016-720 Pdl Error

    Chapter 1 Troubleshooting Flows 70 016-720 PDL Error Checking the printing job Print the small size file (like a Windows test print). Does the error still occur when printing? Checking after reseating the PWBA ESS Reseat the PWBA ESS. Does the error still occur when printing? Replace the PWBA ESS.
  • Page 151: Flows 71 Invalid User 016-757

    Chapter 1 Troubleshooting Flows 71 Invalid User 016-757 Checking for error Does the error persist even after powering off and on? Your account may be nonexisting or incorrectly configured. Contact your administrator. 1 - 125 Version 2 2008.03.27...
  • Page 152: Flows 72 Disabled Func 016-758

    Chapter 1 Troubleshooting Flows 72 Disabled Func 016-758 Checking for error Does the error persist even after powering off and on? Color printing is not allowed via the Color Track settings. Change your settings to B&W or ask your administrator to authorize color printing.
  • Page 153: Flows 73 Reached Limits 016-759

    Chapter 1 Troubleshooting Flows 73 Reached Limits 016-759 Checking for error Does the error persist even after powering off and on? An attempt was made to print more copies than the print count limit. Contact your administrator. 1 - 127 Version 2 2008.03.27...
  • Page 154: Flows 74 Invalid Job 016-799

    Chapter 1 Troubleshooting Flows 74 Invalid Job 016-799 Checking for error Does the error persist even after powering off and on? The current print settings (size, tray selection, etc.) is invalid for printing. Change the settings and retry. 1 - 128 Version 2 2008.03.27...
  • Page 155: Flows 75 Ready To Print 193-700

    Menu] is turned to [ON] for using non-Dell toner cartridge. Printing is available while this message is displayed. Use of a non-Dell print cartridge may result in some of the printer's functions to be unavailable, a reduction in print quality, or deterioration of printer's reliability. Use of a new Dell brand print cartridge is recommended for your printer.
  • Page 156: Flows 76 Over Heat 042-700 / Ready To Print 142-700

    Chapter 1 Troubleshooting Flows 76 Over Heat 042-700 / Ready to Print 142-700 - The error code "042-700" is displayed when the internal temperature of the printer has risen to somewhere near the predetermined value due to a large volume 2- sided printing.
  • Page 157: Flows 77 Electrical Noise

    Chapter 1 Troubleshooting Flows 77 Electrical Noise Checking the external noise Are there any other electrical appliances within 3 meters of the printer, such as generators, radio and appliances with motors? Ether turn off the other electrical appliances, or relocate the printer at least 6 meters from other appliances.
  • Page 158: Flows 78 Faint Print (low Contrast)

    Checking the print which the problem cartridge installed. generated. Is the installed print cartridge the DELL cartridge? Checking the printer Replace to the DELL setting cartridge and print ten sheets [Test Print]-[Toner Pallet Check] in diagnosis. Is the [Draft Mode] of the...
  • Page 159 Chapter 1 Troubleshooting Checking the paper Is the installed paper with a new and dry one? Replace the paper Checking the print with a new and dry cartridge one. Is there the faint color? Checked by [Test Print]- [Toner Pallet Check] in diagnosis.
  • Page 160: Flows 79 Blank Print (no Print)

    Chapter 1 Troubleshooting Flows 79 Blank print (No print) Checking the blank print. Print the Contamination Check page. Is the image printed correctly? Checked by [Test Print] - [contamination Check] in diagnosis. Slide the Print Cartridge in and out, which has blank print color samples, three times.
  • Page 161: Flows 80 Solid Black

    Chapter 1 Troubleshooting Flows 80 Solid black Checking the solid black. Print the Contamination Check page. Is the image printed correctly? Checked by [Test Print] - [contamination Check] in diagnosis. Checking the Test Pattern. Check the print data which Print the Test Pattern the problem generated.
  • Page 162: Flows 81 Vertical Blank Lines (white Stripes In Paper Transport Direction)

    Chapter 1 Troubleshooting Flows 81 Vertical blank lines (White stripes in paper transport direction) Random Periodic Mnt01102KA Mnt01103KA Checking the Vertical blank lines. Print the Contamination Check page. Is the image printed correctly? Checked by [Test Print] - [contamination Check] in diagnosis.
  • Page 163 DELL cartridge? 31.4/56.9 TRANSFER BELT ASSY 82.7/94.2/18.8/43.1/31.4 FUSER ASSY Checking the paper Replace to the DELL cartridge and print ten sheets [Test Print]-[Toner Pallet Check] in diagnosis. Is the installed paper with a new and dry one?
  • Page 164: Flows 82 Horizontal Band Cross Out (white Stripes In The Horizontal Direction)

    Chapter 1 Troubleshooting Flows 82 Horizontal band cross out (White stripes in the horizontal direction) Random Periodic Mnt01104KA Mnt01105KA Checking the Horizontal band cross out. Print the Contamination Check page. Is the image printed correctly? Checked by [Test Print] - [contamination Check] in diagnosis.
  • Page 165 75.4/28.3/25.1/27.9 cartridge the DELL problem generated. cartridge? 31.4/56.9 TRANSFER BELT ASSY 82.7/94.2/18.8/43.1/31.4 FUSER ASSY Replace to the DELL cartridge and print ten Checking the paper sheets [Test Print]-[Toner Pallet Check] in diagnosis. Is the installed paper with a new and dry one?
  • Page 166: Flows 83 Vertical Stripes

    Chapter 1 Troubleshooting Flows 83 Vertical stripes Random Periodic Mnt01107KA Mnt01106KA Checking the Vertical stripes. Print the Contamination Check page. Is the image printed correctly? Checked by [Test Print] - [contamination Check] in diagnosis. Check the print data Checking the foreign which the problem substance and damage.
  • Page 167 Is the installed print cartridge the DELL cartridge? Checking the drum Replace to the DELL damaged cartridge and print ten sheets [Test Print]-[Toner Pallet Check] in diagnosis. Are there any damage on the...
  • Page 168: Flows 84 Horizontal Stripes

    Chapter 1 Troubleshooting Flows 84 Horizontal stripes Random Periodic Mnt01109KA Mnt01108KA Checking the Horizontal stripes. Print the Contamination Check page. Is the image printed correctly? Checked by [Test Print] - [contamination Check] in diagnosis. Check the print data Checking the foreign which the problem substance and damage.
  • Page 169 Chapter 1 Troubleshooting Measure the stripe pitch. Does the stripe pitch match any of the pitches in the printed table chart? Checked by [Test Print] - [Contamination check] in diagnosis. Replace the Checking after replacing corresponding parts. the print cartridge Refer to [MQ Chart] in Replace the failure print [4.2 Diagnostic Test...
  • Page 170: Flows 85 Partial Deletion

    Chapter 1 Troubleshooting Flows 85 Partial Deletion Random Periodic Mnt01110KA Mnt01111KA Checking the Partial Deletion. Print the Contamination Check page. Is the image printed correctly? Checked by [Test Print] - [contamination Check] in diagnosis. Measure the blank line Check the print data which the problem pitch.
  • Page 171 Checking the print FUSER ASSY. cartridge. (Refer to Removal 8/ Replacement 36.) Is the partial deletion Is the installed print in Tail Edge printed? cartridge the DELL cartridge? Replace Checking the paper Replace to the Printer. DELL cartridge. Is the installed paper...
  • Page 172 Chapter 1 Troubleshooting This partial deletion is called as "smudge".Can be seen A4 size and half tone print. The partial deletion sample of Tail Edge is shown below. - Sample-1 Partial deletion sample of Tail Edge. Tail Edge - Sample-2 Partial deletion sample of Tail Edge.
  • Page 173: Flows 86 Spots

    Chapter 1 Troubleshooting Flows 86 Spots Random Periodic Mnt01113KA Mnt01112KA Checking the Spots. Print the Contamination Check page. Is the image printed correctly? Checked by [Test Print] - [contamination Check] in diagnosis. Check the print data Checking the toner which the problem contamination.
  • Page 174 Refer to [MQ Chart] in [4.2 Diagnostic Test Chart] for details. Period(mm) Replacement Parts Print Cartridge which the Is the installed print 75.4/28.3/25.1/27.9 problem generated. cartridge the DELL 31.4/56.9 TRANSFER BELT ASSY cartridge? 82.7/94.2/18.8/43.1/31.4 FUSER ASSY Replace to DELL Replace the FUSER cartridge. ASSY.
  • Page 175: Flows 87 Afterimage (ghost)

    Chapter 1 Troubleshooting Flows 87 Afterimage (Ghost) Afterimage Mnt01114KA Wsb02020KA Checking the Afterimage(Ghost). Print the Ghost Configuration page. Is the image printed correctly? Checked by [Ghost Configuration Chart] of the [Diagnosis] tab in Tool Box. Check the print data Checking the Refresh which the problem Configuration page.
  • Page 176 Chapter 1 Troubleshooting Checking the print cartridge installation Reseat the four print cartridges. Is the image printed correctly? Checking after replacing the print cartridge Replace the failure print cartridge. Is the image printed correctly? Replace the FUSER ASSY. (Refer to Removal 8/ Replacement 36) 1 - 150 Version 3 2008.05.30...
  • Page 177: Flows 88 Grey Background

    ASSY and the Regi Rolls. Is there the toner contamination? Clean the toner by Checking the print the dry cloth or cartridge. replace the contaminated parts. Is the installed print cartridge the DELL cartridge? Replace to DELL cartridge. 1 - 151 Version 3 2008.05.30...
  • Page 178 Chapter 1 Troubleshooting Checking the print cartridge installation Reseat the four print cartridges. Is the image printed correctly? Checking the after replacing the print cartridge Replace the print cartridge. Is the image printed correctly? Replace the ROS ASSY (Refer to Removal 36/ Replacement 8) and Replace the HVPS (Refer to Removal 34/...
  • Page 179: Flows 89 Skew

    Chapter 1 Troubleshooting Flows 89 Skew Tray is recommended for paper feeding because sheets fed via SSF is prone to skew depending on how the sheet is placed of SSF. Mnt01116KA Checking the paper condition Is the paper in the tray new and dry one? Replace the paper with a...
  • Page 180 Chapter 1 Troubleshooting Checking the surface of TRANSFER ASSY. Are there any damages on the surface of TRANSFER ASSY? Replace the TRANSFER Checking the skewed tray ASSY. (Refer to Removal 4/ Replacement 40) Is the skewed paper the MPF fed? Checking the paper installation.
  • Page 181 Chapter 1 Troubleshooting Checking the paper Checking the paper path. installation. Reseat the paper in the paper cassette and reset the side and end guides. Is there the foreign substance on the paper path? Does the error still occur when printing? Remove the Replace the KIT foreign...
  • Page 182: Flows 90 Paper Damage

    Chapter 1 Troubleshooting Flows 90 Paper damage Tray is recommended for paper feeding because sheets fed via SSF is prone to skew depending on how the sheet is placed on SSF. Mnt01117KA Checking the paper condition Is the paper in the tray new and dry one? Replace the paper with a...
  • Page 183 Chapter 1 Troubleshooting Checking the surface of TRANSFER ASSY. Are there any damages on the surface of TRANSFER ASSY? Replace the TRANSFER Checking the print ASSY. (Refer to Removal cartridge installation 4/ Replacement 40) Reseat the four print cartridges. Does the error still occur when printing? Checking the Fuser installation Reseat the...
  • Page 184 Chapter 1 Troubleshooting Checking the paper installation. Reseat the paper and reset the paper guide on the MPF. Does the error still occur when printing? Checking the paper Is the MPF feeding the envelope? Checking the envelope setting Was the envelope inserted with the flap closed, air vacuumed, and short edge...
  • Page 185 Chapter 1 Troubleshooting Checking the paper installation. Reseat the paper in the paper cassette and reset the side and end guides. Does the error still occur when printing? Checking the paper path. Is there the foreign substance on the paper path? Remove the foreign Checking after replacing substance.
  • Page 186: Flows 91 Unfusing

    Replace the paper with a cartridge. new and dry one. Is the installed print cartridge the DELL cartridge? Checking the FUSER Replace to the DELL cartridge installation Reset the FUSER. Warning: Start the operation after the FUSER ASSY has cooled down.
  • Page 187: Flows 92 Color Registration (color Shift)

    Chapter 1 Troubleshooting Flows 92 Color Registration (Color Shift) - Troubleshooting of a control system ABCDEabcde12345 Mnt01119KA Checking the Color registration. Print the windows test page. Is the image printed correctly? Check the print data Checking the printer which the problem installation generated.
  • Page 188 Chapter 1 Troubleshooting Checking the paper condition Is the paper in the tray new and dry one? Replace the paper Checking the printer with a new and dry one. Is the image printed correctly? Checked by [Test Print]- [Toner Pallet Check] in diagnosis.
  • Page 189 Chapter 1 Troubleshooting - Troubleshooting of a paper feeding system Mnt05100KA Mnt05101KA paper feeding is late. paper feeding is early. Checking the Front Cover latching Open and close the Front Cover. Is the image printed correctly? Checking the foreign substance Open the Front Cover;...
  • Page 190 Chapter 1 Troubleshooting Checking the Regi Clutch for operation Does the regi clutch operate properly? Checked by [Digital Output]-[DO-29] in diagnosis. Replace the FEEDER ASSY. (Refer to Removal 4/ Replacement 40) 1 - 164 Version 3 2008.05.30...
  • Page 191: Flows 93 Noise: When Power Is Turned On

    Chapter 1 Troubleshooting Flows 93 Noise: When Power is Turned On Checking the Main Motor. Does the noise arise from the printer? Checked by [Digital Output]-[DO- 0(Control Panel)/MAIN MOTOR(PC)] in diagnosis. Checking the Print Cartridges installation Reseat all the Print Cartridges.
  • Page 192: Chapter 1 Troubleshooting Contents

    Chapter 1 Troubleshooting Checking the Sub Motor. Does the noise arise from the printer? Checked by [Digital Output]-[DO- 5(Control Panel)/SUB MOTOR(PC)] in diagnosis. Try replacing the Option Checking the FUSER Feeder and the DRIVE ASSY installation ASSY PH one after Reseat the FUSER another.
  • Page 193: Flows 94 Noise: During Standby

    Chapter 1 Troubleshooting Flows 94 Noise: During Standby Checking the FAN MAIN Does the noise arise from the printer? Checked by [Digital Output] - [DO-1e (Control Panel)/FAN ON(PC)] in diagnosis. Replace the FAN MAIN. Replace the PWBA (Refer to Removal 32/ LVPS.
  • Page 194: Flows 95 Noise: During Printing

    Chapter 1 Troubleshooting Flows 95 Noise: During Printing Checking the MPF Does the noise arise when feeding the paper from the MPF? Checking the paper condition Replace the standard paper with a new and dry Checking the feeder Does the noise arise from the printer? Does the...
  • Page 195 Chapter 1 Troubleshooting Checking the Duplex Does the noise arise when feeding the paper from the Duplex? Checking the DUPLEX Checking the FUSER ASSY installation ASSY installation Reseat the FUSER ASSY. Reseat the DUPLEX ASSY. Does the Does the noise arise from noise arise from the printer? the printer?
  • Page 196 Chapter 1 Troubleshooting Checking the TRANSFER ASSY installation Reseat the TRANSFER ASSY. Does the noise arise from the printer? Checking the Print Cartridges installation Reseat the all Print Cartridges. Does the noise arise from the printer? Checking the Main Motor Does the noise arise from the printer? Checked by [Digital Output]-[DO-...
  • Page 197 Chapter 1 Troubleshooting Checking the DRIVE ASSY PH. Does the noise arise from the printer? Checked by [Digital Output]-[DO- a (Control Panel)/PH MOTOR ON(PC)] in diagnosis. Try replacing the END. DRIVE ASSY PH. If the option tray (Refer to Removal 17/ attached, it goes to next Replacement 27) step.
  • Page 198: Flows 96 Ac

    Chapter 1 Troubleshooting Flows 96 AC Checking the printer Does the motor noise occur when turning on the power? In this test, close the Front Cover. Go to Flows 97. Checking the outlet Connect the power code with the other outlet. Does the printer is working? Checking the power code...
  • Page 199: Flows 97 Dc

    Chapter 1 Troubleshooting Flows 97 DC Checking the printer Does the motor noise occur when turning on the power? In this test, close the Front Cover. Checking the message on Go to Flows 96. the Control Panel Does the message on the control panel appear? End of work.
  • Page 200: Flows 98 Multiple Feed

    Chapter 1 Troubleshooting Flows 98 Multiple feed Checking the MPF fed. Multi feed occurred in the MPF? Checking the media Replace to the new paper. Does the multi feed still occur when printing? Checking the media Replace to the new paper. Checking after replacing the END SEPARATOR ROLLER ASSEMBLY.
  • Page 201: Flows 99 Control Panel Freezes

    ESS. (Removal 26/ Replacement 18) Updating the firmware to the latest version. Download the latest version of the firmware from the DELL Support Website, and execute the update. NOTE: Before updating the firmware to the latest version, reset the error following the steps of procedure described below.
  • Page 202 Chapter 1 Troubleshooting Reference_1:Changing the IP address 1) Remove the network cable, and power off the printer and then on 2) Change the IP address on the Control Panel. 3) Plug the network cable back into the printer, and then turn the power on. 4) On the Control Panel, open [Admin] >...
  • Page 203: Troubleshooting For The Repair Center

    Chapter 1 Troubleshooting 3.2 Troubleshooting for the repair center FIP1.1 001-360-01 Restart Printer Step Check Possible causative parts: FAN MAIN (PL9.1.10) HARN ASSY LV TOP (PL10.1.16) LVPS (PL9.1.4) PWBA MCU (PL9.1.20) Checking the detail error code. A detailed error code is displayed by pushing key, Go to step 2.
  • Page 204: Fip1.2 001-360-02 Restart Printer

    Chapter 1 Troubleshooting FIP1.2 001-360-02 Restart Printer Step Check Possible causative parts: FAN DUP (PL11.1.25) HARN ASSY DUP UNIT (PL11.1.18) HARNESS ASSY FRONT COVER (PL1.2.11) HARN ASSY R SIDE (PL10.1.15) PWBA MCU (PL9.1.20) PWBA DUP-H (PL11.1.15) Checking the detail error code. A detailed error code is displayed by pushing key, Go to step 2.
  • Page 205 Chapter 1 Troubleshooting FIP1.3 003-340-01/003-340-02/003-340-03/003-340-04/003-340-05/003-340-07/003-340- 08/003-340-0A/003-340-0B/003-340-0C/003-340-0D/003-340-0E/003-340-0F/003- 340-10/003-340-11/003-340-12/003-340-13/003-340-14 Restart Printer Step Check Possible causative parts: PWBA MCU (PL9.1.20) Checking the detail error code. A detailed error code is displayed by pushing key, Go to FIP1.4. Go to step 2. key simultaneously. Is "Code:09"...
  • Page 206: Fip1.4 003-340-09 Restart Printer

    Chapter 1 Troubleshooting FIP1.4 003-340-09 Restart Printer If the error occurred after replacing the PWBA MCU, transfer the internal data of the old PWBA to a new PWBA. Step Check Possible causative parts: PWBA MCU (PL9.1.20) HVPS (PL5.1.17) Checking the detail error code. A detailed error code is displayed by pushing key, Go to step 2.
  • Page 207: Fip1.5 003-356 Restart Printer

    Chapter 1 Troubleshooting FIP1.5 003-356 Restart Printer Step Check Possible causative parts: HARN ASSY R SIDE (PL10.1.15) PWBA EEPROM (PL9.1.1) PWBA MCU (PL9.1.20) Does Error still occur after several ON/OFF procedures of Go to step 2. End of work *1 the power? Upgrade the firm- Checking the firmware version...
  • Page 208: Fip1.6 004-310 Restart Printer

    Chapter 1 Troubleshooting FIP1.6 004-310 Restart Printer Step Check Possible causative parts: HARN ASSY FDR UNIT (PL12.2.3) HARN ASSY R SIDE (PL10.1.15) PWBA OPT FDR (PL12.2.6) 550 OPTION FEEDER (PL12.1.1) PWBA MCU (PL9.1.20) Reseat the Checking the Optional Feeder for installation Go to step 3.
  • Page 209: Fip1.7 004-311 Restart Printer

    Chapter 1 Troubleshooting FIP1.7 004-311 Restart Printer Step Check Possible causative parts: HARNESS ASSY DUP UNIT (PL11.1.18) HARNESS ASSY FRONT COVER (PL1.2.11) HARN ASSY R SIDE (PL10.1.15) PWBA DUP-H (PL11.1.15) PWBA MCU (PL9.1.20) Reseat the Option Checking the Option Duplex for installation Go to step 3.
  • Page 210: Fip1.8 006-370 Restart Printer

    Chapter 1 Troubleshooting FIP1.8 006-370 Restart Printer Step Check Possible causative parts: ROS ASSY (PL13.3.12) PWBA MCU (PL13.5.13) Reseat the ROS Checking the ROS ASSY for installation Go to step 3. ASSY, then go to Is the ROS ASSY installed correctly? step 2.
  • Page 211: Fip1.9 007-340-00 Restart Printer

    Chapter 1 Troubleshooting FIP1.9 007-340-00 Restart Printer Step Check Possible causative parts: PWBA MCU (PL9.1.20) HARN ASSY R SIDE (PL10.1.15) DRIVE ASSY MAIN (PL8.1.2) "01":Go to Checking the detail error code. FIP1.10. A detailed error code is displayed by pushing key, "03":Go to Go to step 2.
  • Page 212 Chapter 1 Troubleshooting Step Check Checking the power to DRIVE ASSY MAIN Replace the Replace the Disconnect the connector of P/J22 on the PWBA MCU. DRIVE ASSY PWBA MCU. Are the voltages across ground <=> J22-B2pin/J21-B4pin MAIN. (Refer to (Refer to Removal on the PWBA MCU, about +24 VDC when the interlock Removal 38/ 30/Replacement...
  • Page 213: Fip1.10 007-340-01 Restart Printer

    Chapter 1 Troubleshooting FIP1.10 007-340-01 Restart Printer Step Check Possible causative parts: PWBA MCU (PL9.1.20) HARN ASSY R SIDE (PL10.1.15) DRIVE ASSY MAIN (PL8.1.2) "00":Go to FIP1.9. Checking the detail error code. "03":Go to A detailed error code is displayed by pushing key, Go to step 2.
  • Page 214: Fip1.12 007-340-03 Restart Printer

    Chapter 1 Troubleshooting FIP1.12 007-340-03 Restart Printer Step Check Possible causative parts: FEEDER ASSY (PL3.2.1) PWBA MCU (PL9.1.20) HARN ASSY R SIDE (PL10.1.15) DRIVE ASSY PH (PL8.1.7) "00":Go to FIP1.9. Checking the detail error code. "01":Go to A detailed error code is displayed by pushing key, Go to step 2.
  • Page 215: Fip1.13 007-340-04 Restart Printer

    Chapter 1 Troubleshooting FIP1.13 007-340-04 Restart Printer Step Check Possible causative parts: SEPARATOR ROLLER (PL12.5.17) ROLL ASSY FEED (PL12.3.29) PWBA MCU (PL9.1.20) DRIVE ASSY OPT FDR (PL12.2.10) HARN ASSY C2 MOT (PL12.2.9) HARN ASSY FDR UNIT (PL12.2.3) HARN ASSY R SIDE (PL10.1.15) PWBA OPT FDR (PL12.2.6) "00":Go to FIP1.9.
  • Page 216 Chapter 1 Troubleshooting Step Check Checking the HARN ASSY C2 MOT for continuity Replace the Disconnect P/J422 from the PWBA OPT FDR. Go to step 11. HARN ASSY C2 Disconnect P/J4222 from the DRIVE ASSY OPT FDR. MOT. Is each cable of P/J422 <=> P/J4222 continuous? Checking the power to DRIVE ASSY OPT FDR Replace the Disconnect the connector of P/J422 on the PWBA OPT...
  • Page 217: Fip1.14 007-371 Restart Printer

    Chapter 1 Troubleshooting FIP1.14 007-371 Restart Printer Step Check Possible causative parts: DRIVE ASSY K (PL8.1.10) PWBA MCU (PL.1.20) DRIVE ASSY K(HARN ASSY KSNR REGCL) (PL8.1.10) Checking the K Mode Solenoid (Color Mode Switching Solenoid) for operation Does the K Mode Solenoid function normally? Checked by [Digital Output] - [DO-61(Control Panel)/K MODE CLUTCH ON(PC)] in diagnosis.
  • Page 218 Chapter 1 Troubleshooting Step Check Checking the K Mode Sensor for operation Remove the DRIVE ASSY K from the printer once, but P/ Replace the Replace the J201 and P/J24 should be connected. PWBA MCU. DRIVE ASSY K. Enter the [Digital Input] - [DI-0(Control Panel)/K MODE (Refer to Removal (Refer to Removal SNR (PC)] in diagnosis.
  • Page 219: Fip1.15 009-360 Restart Printer

    Chapter 1 Troubleshooting FIP1.15 009-360 Restart Printer Step Check Possible causative parts: CARTRIDGE ASSY (Y) (PL5.1.21) CONNECTOR CRUM (PL5.1.3) HARN ASSY CRUM (PL10.1.13) PWBA MCU (PL9.1.20) Reseat the CAR- Checking the CARTRIDGE ASSY (Y) for installation TRIDGE ASSY Go to step 3. Is the CARTRIDGE ASSY (Y) installed correctly? (Y), then go to step 2.
  • Page 220: Fip1.16 009-361 Restart Printer

    Chapter 1 Troubleshooting FIP1.16 009-361 Restart Printer Step Check Possible causative parts: CARTRIDGE ASSY (M) (PL5.1.20) HARN ASSY CRUM (PL10.1.13) CONNECTOR CRUM (PL5.1.3) PWBA MCU (PL9.1.20) Reseat the CAR- Checking the CARTRIDGE ASSY (M) for installation TRIDGE ASSY Go to step 3. Is the CARTRIDGE ASSY (M) installed correctly? (M), then go to step 2.
  • Page 221: Fip1.17 009-362 Restart Printer

    Chapter 1 Troubleshooting FIP1.17 009-362 Restart Printer Step Check Possible causative parts: CARTRIDGE ASSY (C) (PL5.1.19) HARN ASSY CRUM (PL10.1.13) CONNECTOR CRUM (PL5.1.3) PWBA MCU (PL9.1.20) Reseat the CAR- Checking the CARTRIDGE ASSY (C) for installation TRIDGE ASSY Go to step 3. Is the CARTRIDGE ASSY (C) installed correctly? (C), then go to step 2.
  • Page 222: Fip1.18 009-363 Restart Printer

    Chapter 1 Troubleshooting FIP1.18 009-363 Restart Printer Step Check Possible causative parts: CARTRIDGE ASSY (K) (PL5.1.18) HARN ASSY CRUM (PL10.1.13) CONNECTOR CRUM (PL5.1.3) PWBA MCU (PL9.1.20) Reseat the CAR- Checking the CARTRIDGE ASSY (K) for installation TRIDGE ASSY Go to step 3. Is the CARTRIDGE ASSY (K) installed correctly? (K), then go to step 2.
  • Page 223: Fip1.19 009-654-01 Restart Printer

    Chapter 1 Troubleshooting FIP1.19 009-654-01 Restart Printer Step Check Possible causative parts: TRANSFER ASSY (PL4.1.1) CARTRIDGE ASSY (K) (PL5.1.18) CARTRIDGE ASSY (C) (PL5.1.19) CARTRIDGE ASSY (M) (PL5.1.20) CARTRIDGE ASSY (Y) (PL5.1.21) HARNESS ASSY FRONT COVER (PL13.2.1) HARN ASSY R SIDE (PL10.1.15) PWBA MCU (PL9.1.20) Checking the detail error code.
  • Page 224 Chapter 1 Troubleshooting Step Check Replace the Replace the Checking the power to ADC SENSOR TRANSFER PWBA MCU. Disconnect P/J27 on PWBA MCU. ASSY. (Refer to (Refer to Removal Is the voltage across ground <=> J27-7pin on the PWBA Removal 4/ 30/Replacement MCU, about +5 VDC? Replacement 40)
  • Page 225: Fip1.20 009-654-02 Restart Printer

    Chapter 1 Troubleshooting FIP1.20 009-654-02 Restart Printer Step Check Possible causative parts: TRANSFER ASSY (PL4.1.1) CARTRIDGE ASSY (K) (PL5.1.18) CARTRIDGE ASSY (C) (PL5.1.19) CARTRIDGE ASSY (M) (PL5.1.20) CARTRIDGE ASSY (Y) (PL5.1.21) DRIVE ASSY MAIN (PL8.1.2) ROS ASSY (PL5.1.12) HARNESS ASSY FRONT COVER (PL1.2.11) HARN ASSY R SIDE (PL10.1.15) PWBA MCU (PL9.1.20) Checking the detail error code.
  • Page 226 Chapter 1 Troubleshooting Step Check Checking the HARN ASSY R SIDE for continuity Disconnect P/J27 from the PWBA MCU. Replace the Disconnect P/J272 from the HARNESS ASSY FRONT Go to step 11. HARN ASSY R COVER. SIDE. Is each cable of P/J27 <=> P/J272 continuous? Replace the Replace the Checking the power to ADC SENSOR...
  • Page 227: Fip1.21 010-317 Restart Printer

    Chapter 1 Troubleshooting FIP1.21 010-317 Restart Printer Step Check Possible causative parts: FUSER ASSY (PL6.1.10) PWBA MCU (PL9.1.20) HARN ASSY FUSER (PL6.1.11) HARN ASSY LV TOP (PL10.1.16) Reseat the Checking the FUSER ASSY for installation Go to step 2. FUSER ASSY, Is the FUSER ASSY installed correctly? then go to step2.
  • Page 228: Fip1.22 010-351 Restart Printer

    Chapter 1 Troubleshooting FIP1.22 010-351 Restart Printer Step Check Possible causative parts: FUSER ASSY (PL6.1.10) PWBA MCU (PL9.1.20) Replace the FUSER ASSY. (Refer to Removal Checking the life counter value of the FUSER ASSY. 8/ Replacement Go to step 2. Does the life counter value show the near of the end? 36.) After replace- ment, be sure to...
  • Page 229: Fip1.23 010-354 Restart Printer

    Chapter 1 Troubleshooting FIP1.23 010-354 Restart Printer Step Check Possible causative parts: SENSOR HUM (PL9.1.19) HARN ASSY HUM (PL10.1.4) PWBA MCU (PL9.1.20) Reseat the SEN- Checking the SENSOR HUM for installation Go to step 2. SOR HUM, then Is the SENSOR HUM installed correctly? go to step 2.
  • Page 230: Fip1.24 010-377 Restart Printer

    Chapter 1 Troubleshooting FIP1.24 010-377 Restart Printer Step Check Possible causative parts: FUSER ASSY (PL6.1.10) HARN ASSY FUSER (PL6.1.11) HARN ASSY LV TOP (PL10.1.16) LVPS (PL9.1.4) PWBA MCU (PL9.1.20) Reseat the Checking the FUSER ASSY for installation Go to step 2. FUSER ASSY, Is the FUSER ASSY installed correctly? then go to step 2.
  • Page 231: Fip1.25

    Checking the error code. Go to step 2. Go to step 3. Error code is 016-317 or 016-340? Download the latest version of the firmware from the Dell Replace the support website, and update the firmware with "F/W Down- PWBA ESS.
  • Page 232: Fip1.26 016-312/016-361 Restart Printer

    Chapter 1 Troubleshooting FIP1.26 016-312/016-361 Restart Printer Step Check Possible causative parts: PWBA ESS (PL9.1.27) HDD ASSY (OPTION) (PL9.1.47) Checking the HDD ASSY (OPTION) for installation Reseat the HDD ASSY (OPTION). Go to step 2. End of work Does the error still occur when the power is turned ON? Replace the Checking after replacing the HDD ASSY (OPTION) PWBA ESS.
  • Page 233: Fip1.27 016-316/016-318 Restart Printer

    Chapter 1 Troubleshooting FIP1.27 016-316/016-318 Restart Printer Step Check Possible causative parts: MEMORY CARD (OPTION) (PL9.1.30) PWBA ESS (PL9.1.27) Checking the MEMORY CARD for installation Reseat the MEMORY CARD. Got to step 2. End of work Does the error still occur when the power is turned ON? Replace the Checking after replacing the MEMORY CARD PWBA ESS.
  • Page 234: Fip1.28 016-338 Restart Printer

    Chapter 1 Troubleshooting FIP1.28 016-338 Restart Printer Step Check Possible causative parts: PWBA ESS (OPTION) (PL9.1.27) WIRELESS PRINTER ADAPTER (OPTION) (PL9.1.32) Connect the Checking the connected device to the USB port on the WIRELESS PWBA ESS PRINTER Go to step 2. Is the WIRELESS PRINTER ADAPTER connected to the ADAPTER to the USB port on the PWBA ESS?
  • Page 235: Fip1.29 016-350 Restart Printer

    Chapter 1 Troubleshooting FIP1.29 016-350 Restart Printer Step Check Possible causative parts: IEEE1284 Cable PWBA ESS (PL9.1.27) Replace the Check the PC set- Checking the PC and cable for connection PWBA ESS. ting and discon- Swap another PC and cable. (Refer to Removal nection of the (If there are not substitute PC and cable, go to step 2.)
  • Page 236: Fip1.30 016-365 Restart Printer

    Chapter 1 Troubleshooting FIP1.30 016-365 Restart Printer Step Check Possible causative parts: PWBA ESS (PL9.1.27) NETWORK PROTOCOL ADAPTER (OPTION) (PL9.1.46) Checking after reseating the Network Adapter Reseat the NETWORK PROTOCOL ADAPTER. Go to step 2. End of work Does the error still occur when the power is turned ON? Replace the Checking after replacing the Network Adapter PWBA ESS.
  • Page 237: Fip1.31 016-370 Restart Printer

    Check Possible causative parts: PWBA ESS (PL9.1.27) PWBA MCU (PL9.1.20) Download the latest version of the firmware from the Dell support website, and update the firmware with "F/W Down- load DL Mode". (Refer to Refernce_1.) Go to step 2. End of work...
  • Page 238: Fip1.32 093-964 Restart Printer

    Checking the FUSER ASSY type Remove the FUSER ASSY. Go to step 4. End of work Is the FUSER ASSY installed the 3130cn FUSER? Replace the Checking after replacing the FUSER ASSY PWBA MCU. Replace the FUSER ASSY. (Refer to Removal 8/ Replace-...
  • Page 239: Chapter 1 Troubleshooting Contents

    Chapter 1 Troubleshooting FIP1.33 Paper Jam 071-100 Step Check Possible causative parts: HARN ASSY REGI SNR (PL3.2.37) HARN ASSY R SIDE (PL10.1.15) SENSOR PHOTO (REGI SENSOR) (PL3.2.30) PWBA MCU (PL9.1.20) CLUTCH ASSY PH FEED (PL3.2.24) DRIVE ASSY PH (PL8.1.7) Replace the Checking the paper condition paper with a new Go to step 2.
  • Page 240 Chapter 1 Troubleshooting Step Check Checking the HARN ASSY REGI SNR for continuity Dis- Replace the connect P/J2922 from the REGI SENSOR. Go to step 11. HARN ASSY Disconnect P/J292 from the HARN ASSY R SIDE. REGI SNR. Is each cable of P/J2922 <=> P/J292 continuous? Checking the HARN ASSY R SIDE for continuity Replace the Disconnect P/J29 from the PWBA MCU.
  • Page 241: Fip1.34 Paper Jam

    Chapter 1 Troubleshooting FIP1.34 Paper Jam 072-100 Step Check Possible causative parts: ROLL ASSY TURN (PL12.3.4) ROLL ASSY FFEED (Feed Roll) (PL12.3.29) ROLL ASSY FEED (Nudger Roll) (PL12.3.29) 550 OPTION FEEDER (PL12.1.1) SENSOR PHOTO (REGI SENSOR) (PL3.2.30) CLUTCH ASSY FEED OPT (PL12.1.6) CLUTCH ASSY TURN OPT (PL12.1.5) HARN ASSY REGI SNR (PL3.2.37) HARN ASSY R SIDE (PL10.1.15)
  • Page 242 Chapter 1 Troubleshooting Step Check Checking the ROLL ASSY TURN and ROLL ASSY FEEDs for shape and operation Remove the paper cassette. Replace the Are ROLL ASSY TURN and ROLL ASSY FEEDs installed Go to step 10. defective correctly? ROLL(s). Also are they not contaminated and /or damaged, and rotate smoothly? Check these items by turning them with your finger.
  • Page 243 Chapter 1 Troubleshooting Step Check Checking the power to DRIVE ASSY OPT FDR Disconnect the connector of P/J422 on the PWBA OPT Replace the FDR. DRIVE ASSY Go to step 19. Is the voltage across ground <=> J422-6pin on the PWBA OPT FDR.
  • Page 244 Chapter 1 Troubleshooting Step Check Checking the HARN ASSY R SIDE for continuity Replace the Disconnect P/J281 from the HARN ASSY FDR UNIT. Go to step 29. HARN ASSY R Disconnect P/J28 from the PWBA MCU. SIDE. Is each cable of P/J281 <=> P/J28 continuous? Checking the power to the PWBA OPT FDR Replace the Disconnect the connector of P/J28 on the PWBA MCU.
  • Page 245: Fip1.35 Paper Jam

    Chapter 1 Troubleshooting FIP1.35 Paper Jam 075-100 Step Check Possible causative parts: ROLL ASSY FFEED MSI (PL3.1.10) ROLL ASSY TURN (PL3.2.32) SENSOR PHOTO (REGI SENSOR) (PL3.2.30) SOLENOID FEED MSI (PL3.1.3) CLUTCH ASSY PH TURN (PL3.2.25) DRIVE ASSY PH (PL8.1.7) HARN ASSY R SIDE (PL10.1.15) HARN ASSY REGI SNR (PL3.2.37) PWBA MCU (PL9.1.20) Replace the...
  • Page 246 Chapter 1 Troubleshooting Step Check Checking the ROLL ASSY SEPARATER, ROLL ASSY FEED MSI and ROLL ASSY TURN for shape and opera- tion Replace the Open the MSI. PWBA MCU. Replace the trou- Are the ROLL ASSY SEPARATER, ROLL ASSY FEED (Refer to Removal bled ROLL(s).
  • Page 247 Chapter 1 Troubleshooting Step Check Checking the connectors of the CLUTCH ASSY PH TURN Reconnect the for connection connector(s) Check the connections between the PWBA MCU and Go to step 19. P/J23 and/or CLUTCH ASSY PH TURN. P/J232 surely. Are P/J23 and P/J232 connected surely? Checking the HARN ASSY R SIDE for continuity Replace the Disconnect P/J23 from the PWBA MCU.
  • Page 248 Chapter 1 Troubleshooting FIP1.36 Paper Jam 077-100/077-101 Step Check Possible causative parts: ACTUATOR B (PL3.2.15) SENSOR PHOTO(REGI SENEOR) (PL3.2.30) HARN ASSY R SIDE (PL10.1.15) PWBA MCU(PL9.1.20) Checking the error Replace to known good paper. Go to step 2. End of work Does the error still occur when printing? Checking the REGI Rolls installation Open the Front Cover and check the Regi Rolls installa-...
  • Page 249 Chapter 1 Troubleshooting FIP1.37 Paper Jam 077-102/077-103 Step Check Possible causative parts: FUSER ASSY (PL6.1.10) PWBA MCU (PL9.1.20) HARN ASSY FUSER (PL6.1.11) Checking the error Replace to known good paper. Go to step 2. End of work Does the error still occur when printing? Checking the EXIT SENSOR for operation Does the number on the screen increase by one, when the actuator of the Exit Sensor in the FUSER ASSY is oper-...
  • Page 250 Chapter 1 Troubleshooting FIP1.38 Paper Jam 077-104/077-107 Step Check Possible causative parts: CLUTCH DUP (PL11.2.10) MOTOR ASSY DUP (PL11.2.23) ROLL ASSY DUP1 (PL11.2.14) ROLL ASSY DUP2 (PL11.2.15) ROLL ASSY TURN (PL3.2.32) CLUTCH ASSY PH TURN (PL3.2.25) DRIVE ASSY PH (PL8.1.7) REGI SENSOR (PL3.2.30) PWBA DUP-H (PL11.1.15) PWBA MCU (PL9.1.20)
  • Page 251 Chapter 1 Troubleshooting Step Check Checking the connectors of the PWBA DUP-H and CLUTCH DUP for connection Reconnect the Check the connections between the PWBA DUP-H and Go to step 10. connector(s) CLUTCH DUP. P/J431 surely. Are P/J431 connected surely? Replace the Checking the power to the CLUTCH DUP FEEDER ASSY...
  • Page 252 Chapter 1 Troubleshooting Step Check Checking the connectors of the CLUTCH ASSY PH TURN Reconnect the for connection connector(s) Check the connections between the PWBA MCU and Go to step 19. P/J23 and/or CLUTCH ASSY PH TURN. P/J232 surely. Are P/J23 and P/J232 connected surely? Checking the HARN ASSY R SIDE for continuity Replace the Disconnect P/J23 from the PWBA MCU.
  • Page 253 Chapter 1 Troubleshooting Step Check Checking the SENSOR PHOTO (REGI SENSOR) for oper- ation Replace the Disconnect the connector of P/J29 on the PWBA MCU. PWBA MCU. Replace the SEN- Is the voltage across ground <=> J29-10pin on the PWBA (Refer to Removal SOR PHOTO 30/ Replacement...
  • Page 254: Fip1.39 Paper Jam 077-105/077-106

    Chapter 1 Troubleshooting FIP1.39 Paper Jam 077-105/077-106 Step Check Possible causative parts: DUP JAM SENSOR (PL11.1.12) CLUTCH DUP (PL11.2.10) MOTOR ASSY DUP (PL11.2.23) ROLL ASSY DUP1 (PL11.2.14) ROLL ASSY DUP2 (PL11.2.15) PWBA DUP (PL11.1.15) PWBA MCU (PL9.1.20) HARN ASSY DUP UNIT(PL11.1.18) HARNESS ASSY FRONT COVER(PL1.2.11) HARN ASSY R SIDE(PL10.1.15) HARN ASSY DUP SNR(PL11.1.13)
  • Page 255 Chapter 1 Troubleshooting Step Check Checking the power to the DUP JAM SENSOR Disconnect the connector of P/J430 on the PWBA DUP-H. Go to step 10. Go to step 11. Is the voltage across ground <=> J430-1pin on the PWBA DUP, about +3.3 VDC? Checking the SENSOR PHOTO (DUP JAM SENSOR) for operation...
  • Page 256 Chapter 1 Troubleshooting Step Check Checking the connectors of the PWBA DUP-H and PWBA Reconnect the MCU for connection connector(s) Check the connections between the PWBA DUP-H and Go to step 19. P/J428, P/J2720, PWBA MCU. P/J272 and/or Are P/J428, P/J2720, P/J272 and P/J27 connected surely? P/J27 surely.
  • Page 257: Fip1.40 Paper Jam 077-900/077-901

    Chapter 1 Troubleshooting FIP1.40 Paper Jam 077-900/077-901 Step Check Possible causative parts: ROLL REGI RUBBER (PL3.2.7) SENSOR PHOTO (REGI SENSOR) (PL3.2.30) CLUTCH ASSY PH REGI (PL3.2.23) DRIVE ASSY PH (PL8.1.7) DRIVE ASSY MAIN (PL8.1.2) HARN ASSY REGI SNR (PL3.2.37) HARN ASSY FUSER (PL6.1.11) HARN ASSY R SIDE (PL10.1.15) PWBA MCU (PL9.1.20) Replace the...
  • Page 258 Chapter 1 Troubleshooting Step Check Checking the CLUTCH ASSY PH REGI for operation Does the CLUTCH ASSY PH REGI operate properly? Go to step 10. Go to step 31. Checked by [Digital Output] - [DO-29(Control Panel)/REGI CLUTCH ON(PC)] in diagnosis. Checking the FUSER Remove the Are there any remaining paper and/or foreign substance in...
  • Page 259 Chapter 1 Troubleshooting Step Check Checking the HARN ASSY R SIDE for continuity Replace the Disconnect P/J29 from the PWBA MCU. Go to step 20. HARN ASSY R Disconnect P/J292 from the HARN ASSY REGI SNR. SIDE. Is each cable of P/J29 <=> P/J292 continuous? Replace the Checking the power to REGI SENSOR PWBA MCU.
  • Page 260 Chapter 1 Troubleshooting Step Check Checking the HARN ASSY R SIDE for continuity Replace the Disconnect P/J25 from the PWBA MCU. Go to step 23. HARN ASSY R Disconnect P/J251 from the DRIVE ASSY PH. SIDE. Is each cable of P/J25 <=> P/J251 continuous? Checking the power to DRIVE ASSY PH Replace the Replace the...
  • Page 261: Fip1.41 Paper Jam 077-903

    Chapter 1 Troubleshooting FIP1.41 Paper Jam 077-903 Step Check Possible causative parts: HARN ASSY REGI SNR (PL3.2.37) HARN ASSY R SIDE (PL10.1.15) SENSOR PHOTO (REGI SENSOR) (PL3.2.30) PWBA MCU (PL9.1.20) Checking the jam Remove the jammed paper. Go to step 2. End of work Does the error still occur when printing? Checking the SENSOR PHOTO (REGI SENSOR) for oper-...
  • Page 262: Fip1.42 Paper Jam 077-907

    Chapter 1 Troubleshooting FIP1.42 Paper Jam 077-907 Step Check Possible causative parts: CHUTE ASSY EXIT OUT (PL6.1.1) CHUTE DUP GATE (PL6.1.13) FEEDER ASSY DUP (PL11.1.1) DRIVE ASSY PH (PL8.1.7) CLUTCH ASSY PH TURN (PL3.2.25) HARN ASSY R SIDE (PL10.1.15) HARN ASSY DUP UNIT (PL11.1.18) HARNESS ASSY FRONT COVER (PL1.2.11) PWBA DUP-H (PL11.1.15) PWBA MCU (PL9.1.20)
  • Page 263 Chapter 1 Troubleshooting Step Check Checking the MOTOR ASSY DUP for operation Does the MOTOR ASSY DUP operate properly? Go to step 9. Go to step 11. Checked by [Digital Output] - [DO-13(Control Panel)/DUPLEX MOTOR ON(PC)] in diagnosis. Checking the CLUTCH ASSY PH TURN for operation Does the CLUTCH ASSY PH TURN operate properly? Go to step 10.
  • Page 264 Chapter 1 Troubleshooting Step Check Checking the connectors of the CLUTCH ASSY PH TURN Reconnect the for connection connector(s) Check the connections between the PWBA MCU and Go to step 18. P/J23 and/or CLUTCH ASSY PH TURN. P/J232 surely. Are P/J23 and P/J232 connected surely? Checking the HARN ASSY R SIDE for continuity Replace the Disconnect P/J23 from the PWBA MCU.
  • Page 265: Fip1.43 Load Tray N Or Mpf 024-910/024-911/024-914

    Chapter 1 Troubleshooting FIP1.43 Load Tray N or MPF 024-910/024-911/024-914 Step Check Possible causative parts: CASSETTE ASSY 250 (PL2.1.1) CASSETTE ASSY 550 OPT (PL12.4.1) SWITCH ASSY SIZE (PL7.1.18) SWITCH ASSY SIZE OPT (PL12.2.5) HARN ASSY REGI SNR (PL3.2.37) HARN ASSY R SIDE (PL10.1.15) SENSOR PHOTO (REGI SENSOR) (PL3.2.30) PWBA MCU (PL9.1.20) Use the paper...
  • Page 266 Chapter 1 Troubleshooting Step Check Replace the Checking the ROLLs for rotation PWBA MCU. Replace the Do the ROLLs rotate smoothly? (Refer to Removal defective Check the rotation with your finger. 30/Replacement ROLL(s). Checking the connectors of the SENSOR PHOTO (REGI Reconnect the SENSOR) for connection connector(s)
  • Page 267: Fip1.44 Load Tray N Or Mpf 024-965/024-966/024-969

    Chapter 1 Troubleshooting FIP1.44 Load Tray N or MPF 024-965/024-966/024-969 Step Check Possible causative parts: HARN ASSY R SIDE (PL10.1.15) HARN ASSY REGI SNR (PL3.2.37) HARN ASSY C2 CHUTE (PL12.2.7) HARN ASSY C2 NO PAPER (PL12.3.30) HARN ASSY FDR UNIT (PL12.2.3) HARN ASSY MSI NPP (PL3.1.17) SENSOR PHOTO (CST NO PAPER SENSOR) (PL3.2.30) SENSOR PHOTO (CST NO PAPER SENSOR)
  • Page 268 Chapter 1 Troubleshooting Step Check Checking the SENSOR PHOTO (CST NO PAPER) for operation Replace the Does the number on the screen increase by one, every PWBA MCU. time the actuator of the SENSOR PHOTO: CST NO (Refer to Removal Go to step 16.
  • Page 269 Chapter 1 Troubleshooting Step Check Checking the HARNESS ASSY C2 CHUTE for continuity Replace the Disconnect P/J421 form the PWBA OPT FDR. Go to step 18. HARN ASSY C2 Disconnect P/J4212 from the HARN ASSY C2 NO PAPER. CHUTE. Is each cable of P/J421 <=> P/J4212 continuous? Checking the HARNESS ASSY C2 NO PAPER for continu- Replace the Disconnect P/J4212 form the HARN ASSY C2 CHUTE.
  • Page 270 Chapter 1 Troubleshooting Step Check Checking the HARN ASSY R SIDE for continuity Replace the Disconnect P/J28 form the PWBA MCU. Go to step 28. HARN ASSY R Disconnect P/J282 from the HARN ASSY MSI NPP. SIDE. Is each cable of P/J28 <=> P/J282 continuous? Checking the HARNESS ASSY MSI NPP for continuity Disconnect P/J282 form the HARN ASSY R SIDE.
  • Page 271: Fip1.45 Crum Id 009-367/009-368/009-369/009-370

    CARTRIDGE ASSY (Y) (PL5.1.21) PWBA MCU (PL9.1.20) Set the non-DELL Checking the Print Cartridge toner mode Are the Print Cartridges installed to the printer the DELL Go to step 2. through the con- Toner? trol panel. Checking the DELL toner type Replace the print Go to step 3.
  • Page 272: Fip1.46 Error Y Cart 093-919

    Chapter 1 Troubleshooting FIP1.46 Error Y Cart 093-919 Step Check Possible causative parts: CARTRIDGE ASSY (Y) (PL5.1.21) DISPENSER ASSY (PL5.1.12) HARN ASSY LV TOP (PL10.1.16) PWBA MCU (PL9.1.20) Pull the Toner Checking the Toner Tape for staying Go to step 2. Tape out, then go Has the Toner Tape been pulled out? to step 2.
  • Page 273: Fip1.47 Error M Cart 093-920

    Chapter 1 Troubleshooting FIP1.47 Error M Cart 093-920 Step Check Possible causative parts: CARTRIDGE ASSY (M) (PL5.1.20) DISPENSER ASSY (PL5.1.12) HARN ASSY LV TOP (PL10.1.16) PWBA MCU (PL9.1.20) Pull the Toner Checking the Toner Tape for staying Go to step 2. Tape out, then go Has the Toner Tape been pulled out? to step 2.
  • Page 274: Fip1.48 Error C Cart 093-921

    Chapter 1 Troubleshooting FIP1.48 Error C Cart 093-921 Step Check Possible causative parts: CARTRIDGE ASSY (C) (PL5.1.19) DISPENSER ASSY (PL5.1.12) HARN ASSY LV TOP (PL10.1.16) PWBA MCU (PL9.1.20) Pull the Toner Checking the Toner Tape for staying Go to step 2. Tape out, then go Has the Toner Tape been pulled out? to step 2.
  • Page 275: Fip1.49 Error K Cart 093-922

    Chapter 1 Troubleshooting FIP1.49 Error K Cart 093-922 Step Check Possible causative parts: CARTRIDGE ASSY (K) (PL5.1.18) DISPENSER ASSY (PL5.1.12) HARN ASSY LV TOP (PL10.1.16) PWBA MCU (PL9.1.20) Pull the Toner Checking the Toner Tape for staying Go to step 2. Tape out, then go Has the Toner Tape been pulled out? to step 2.
  • Page 276 Chapter 1 Troubleshooting FIP1.50 093-950 Yellow Toner/093-951 Magenta Toner/093-952 Cyan Toner/093-953 Black Toner Step Check Possible causative parts: CARTRIDGE ASSY (K) (PL5.1.18) CARTRIDGE ASSY (C) (PL5.1.19) CARTRIDGE ASSY (M) (PL5.1.20) CARTRIDGE ASSY (Y) (PL5.1.21) Checking the Drum Protect Cover for staying Remove the Drum Go to step 2.
  • Page 277: Fip1.51 Replace Cart 093-930/093-931/093-932/093-933

    Chapter 1 Troubleshooting FIP1.51 Replace Cart 093-930/093-931/093-932/093-933 Step Check Possible causative parts: CARTRIDGE ASSY (K) (PL5.1.18) CARTRIDGE ASSY (C) (PL5.1.19) CARTRIDGE ASSY (M) (PL5.1.20) CARTRIDGE ASSY (Y) (PL5.1.21) PWBA MCU (PL13.5.13) Reseat the CAR- Checking the CARTRIDGE ASSY for installation Go to step 3.
  • Page 278: Fip1.52 Ready To Print 093-423/093-424/093-425/093-426

    Chapter 1 Troubleshooting FIP1.52 Ready to Print 093-423/093-424/093-425/093-426 Step Check Possible causative parts: CARTRIDGE ASSY (K) (PL5.1.18) CARTRIDGE ASSY (C) (PL5.1.19) CARTRIDGE ASSY (M) (PL5.1.20) CARTRIDGE ASSY (Y) (PL5.1.21) PWBA MCU (PL13.5.13) Reseat the CAR- Checking the CARTRIDGE ASSY for installation Go to step 3.
  • Page 279: Fip1.53 Insert Print Cart 093-970

    Chapter 1 Troubleshooting FIP1.53 Insert Print Cart 093-970 Step Check Possible causative parts: CARTRIDGE ASSY (Y) (PL5.1.21) SENSOR ASSY CRU (PL5.1.4) HARN ASSY CRU SNR (PL10.1.9) PWBA MCU (PL9.1.20) Reseat the CAR- Checking the CARTRIDGE ASSY (Y) for installation TRIDGE ASSY Go to step 3.
  • Page 280: Fip1.54 Insert Print Cart 093-971

    Chapter 1 Troubleshooting FIP1.54 Insert Print Cart 093-971 Step Check Possible causative parts: CARTRIDGE ASSY (M) (PL5.1.20) SENSOR ASSY CRU (PL5.1.4) HARN ASSY CRU SNR (PL10.1.9) PWBA MCU (PL9.1.20) Reseat the CAR- Checking the CARTRIDGE ASSY (M) for installation TRIDGE ASSY Go to step 3.
  • Page 281: Fip1.55 Insert Print Cart 093-972

    Chapter 1 Troubleshooting FIP1.55 Insert Print Cart 093-972 Step Check Possible causative parts: CARTRIDGE ASSY (C) (PL5.1.19) SENSOR ASSY CRU (PL5.1.4) HARN ASSY CRU SNR (PL10.1.9) PWBA MCU (PL9.1.20) Reseat the CAR- Checking the CARTRIDGE ASSY (C) for installation TRIDGE ASSY Go to step 3.
  • Page 282: Fip1.56 Insert Print Cart 093-973

    Chapter 1 Troubleshooting FIP1.56 Insert Print Cart 093-973 Step Check Possible causative parts: CARTRIDGE ASSY (K) (PL5.1.18) SENSOR ASSY CRU (PL5.1.4) HARN ASSY CRU SNR (PL10.1.9) PWBA MCU (PL9.1.20) Reseat the CAR- Checking the CARTRIDGE ASSY (K) for installation TRIDGE ASSY Go to step 3.
  • Page 283: Fip1.57 Crum Id 009-371

    Does the error still occur when the power is turned ON? Replace the Checking the TRANSFER ASSY model Go to step 3. TRANSFER Is the TRANSFER ASSY installed the 3130cn? ASSY. Replace the Checking after replacing the TRANSFER ASSY PWBA MCU.
  • Page 284: Fip1.58 Ready To Print 094-422

    Chapter 1 Troubleshooting FIP1.58 Ready to Print 094-422 Step Check Possible causative parts: TRANSFER ASSY (PL4.1.1) PWBA MCU (PL9.1.20) Replace the TRANSFER ASSY. (Refer to Removal 4/ Checking the life counter value of the TRANSFER ASSY. Replacement 40.) Go to step 2. Does the life counter value show the near of the end? After replace- ment, be sure to...
  • Page 285: Fip1.59 Insert Belt Unit 094-910

    Chapter 1 Troubleshooting FIP1.59 Insert Belt Unit 094-910 Step Check Possible causative parts: TRANSFER ASSY (PL4.1.1) HARN ASSY R SIDE (PL10.1.15) HARNESS ASSY FRONT COVER (PL1.2.11) PWBA MCU (PL9.1.20) Reseat the Checking the TRANSFER ASSY for installation TRANSFER Go to step 3. Is the TRANSFER ASSY installed correctly? ASSY, then go step 2.
  • Page 286: Fip1.60 Belt Unit 094-911

    Chapter 1 Troubleshooting FIP1.60 Belt Unit 094-911 Step Check Possible causative parts: TRANSFER ASSY (PL4.1.1) PWBA MCU (PL9.1.20) Replace the TRANSFER ASSY. (Refer to Removal 4/ Checking the life counter value of the TRANSFER ASSY. Replacement 40.) Go to step 2. Does the life counter value show the near of the end? After replace- ment, be sure to...
  • Page 287: Fip1.61 010-359 Restart Printer

    Does the error still occur when the power is turned ON? Checking the FUSER ASSY type Replace the Go to step 3. Is the FUSER ASSY installed the 3130cn FUSER? FUSER ASSY. Checking after replacing the FUSER ASSY Replace the Replace the FUSER ASSY.
  • Page 288: Fip1.62 Ready To Print 010-421

    Chapter 1 Troubleshooting FIP1.62 Ready to Print 010-421 Step Check Possible causative parts: FUSER ASSY (PL6.1.10) PWBA MCU (PL9.1.20) Replace the FUSER ASSY. (Refer to Removal Checking the life counter value of the FUSER ASSY. 8/ Replacement Go to step 2. Does the life counter value show the near of the end? 36.) After replace- ment, be sure to...
  • Page 289: Fip1.63 Tray Detached 024-946/007-912

    Chapter 1 Troubleshooting FIP1.63 Tray Detached 024-946/007-912 Step Check Possible causative parts: HARN ASSY R SIDE (PL10.1.15) SWITCH ASSY SIZE (PL7.1.18) PWBA MCU (PL9.1.20) Reseat the cas- Checking the cassette assy installation Go to step 3. sette assy, then Is the cassette assy installed correctly? go to step 2.
  • Page 290: Fip1.64 Load Tray 024-947

    Chapter 1 Troubleshooting FIP1.64 Load Tray 024-947 Step Check Possible causative parts: HARN ASSY C2 CHUTE (PL12.2.7) SWITCH ASSY SIZE OPT (PL12.2.5) PWBA MCU (PL9.1.20) Reseat the cas- Checking the cassette assy installation Go to step 3. sette assy, then Is the cassette assy installed correctly? go to step 2.
  • Page 291: Fip1.65 Close Front Cover

    Chapter 1 Troubleshooting FIP1.65 Close Front Cover 077-300 Step Check Possible causative parts: COVER ASSY FRONT (PL1.2.98) HARN ASSY INTERLOCK (PL9.1.3) LVPS (PL9.1.4) PWBA MCU (PL9.1.20) Replace the COVER ASSY Checking the COVER ASSY FRONT for shape FRONT. (Refer to Go to step 2.
  • Page 292 Check Possible causative parts: PWBA ESS (PL9.1.27) Checking the download firmware Redownload the Go to step 2. Is the download firmware the 3130cn? correct firmware. Replace the PWBA ESS. Checking the PWBA ESS for installation (Refer to Removal End of work...
  • Page 293: Fip1.67 Out Of Memory 016-700 / Disc Full 016-980 / Collate Full 016-981

    Chapter 1 Troubleshooting FIP1.67 Out of Memory 016-700 / Disc Full 016-980 / Collate Full 016-981 Step Check Possible causative parts: PWBA ESS (PL9.1.27) MEMORY CARD (OPTION) (PL9.1.30) Add the MEM- Checking the memory capacity for print ORY CARD or Print the small size file (like a Windows test print).
  • Page 294: Fip1.68 016-720 Pdl Error

    Chapter 1 Troubleshooting FIP1.68 016-720 PDL Error Step Check Possible causative parts: PWBA ESS (PL9.1.27) Checking the printing job Print the small size file (like a Windows test print). Go to step 2. End of work Does the error still occur when printing? Replace the Checking after reseating the PWBA ESS PWBA ESS.
  • Page 295: Fip1.69 Invalid User 016-757 / Disabled Func 016-758 / Reached Limits 016-759

    PWBA ESS (PL9.1.27) Replace the Checking the Color Track setting PWBA ESS. Set the Color Is the Color Track setting correctly? (Refer to Removal Track setting. Use the Dell Printer Configuration Web Tool. 26/Replacement 18.) 1 - 269 Version 1 2008.02.15...
  • Page 296: Fip1.70 Invalid Job 016-799

    Chapter 1 Troubleshooting FIP1.70 Invalid Job 016-799 Step Check Possible causative parts: PWBA ESS (PL9.1.27) Use the paper Checking the paper size Go to step 2. that meets the Does the paper size in use meet the specification? specification. Checking the paper size setup Does the paper size in use match the size set through the Go to step 4.
  • Page 297: Fip1.71 Ready To Print 193-700

    PWBA ESS (PL9.1.27) Checking the Print Cartridge. Go to step 2. End of work Is the installed print cartridge to the printer the DELL toner? Checking the PWBA ESS. Cancel the non DELL toner mode by the control panel. End of work Go to step 3.
  • Page 298: Fip1.72 Over Heat 042-700/ready To Print 142-700

    Chapter 1 Troubleshooting FIP1.72 Over Heat 042-700/Ready to Print 142-700 Step Check Possible causative parts: KIT FEEDER ASSY (PL3.2.99) PWBA MCU (PL9.1.20) Change the room Checking the room temperature or cool down the Go to step 2. Is the room temp. Over 32 degrees C? room Checking the printing Go to step 3.
  • Page 299: Fip1.73 Electrical Noise

    Chapter 1 Troubleshooting FIP1.73 Electrical Noise Step Check Checking the external noise Are there any other electrical appliances within 3 meters of the printer, such as generators, radio and appliances with motors? Go to step 2. End of work Ether turn off the other electrical appliances, or relocate the printer at least 6 meters from other appliances.
  • Page 300: Image Quality Trouble

    Chapter 1 Troubleshooting 4. Image Quality Trouble 4.1 Entry Chart for Image Quality Troubleshooting Start Test Printing Is there a corresponding FIP? Slide the Print Cartridges (YMCK)in and out Carry out the corresponding troubleshooting. several times. Is the trouble fixed? Is the trouble fixed? Replace TRANSFER ASSY then FUSER ASSY.
  • Page 301 Chapter 1 Troubleshooting When the image quality trouble of print occurs, get a print to judge, understand and treat the trouble substance precisely and appropriately, and then troubleshoot efficiently, using the image quality FIP table according to each phenomenon. When trouble restoration with image quality FIP is not possible, check again with the image quality FIP, and then replace [ESS and possible causative parts] in order and check, and operate Troubleshooting, using [Chapter 2 Diagnostic].
  • Page 302 Chapter 1 Troubleshooting When horizontal lines and/or spot occur periodically, it is possibly caused by the trouble of a particular roll. In this case, measure the trouble interval on the test print, and check the relation to the roll in the table below. The interval does not necessarily match circumference of the roll.
  • Page 303 Chapter 1 Troubleshooting -Pitch Chart The chart is printed [Pitch Configuration Chart] in the [Diagnosis] tab of the [Tool Box]. Page 2 Page 1 Wsb02028KA Wsb02027KA Page 4 Page 3 Wsb02030KA Wsb02029KA Page 5 Zna02119KA 1 - 277 Version 1 2008.02.15...
  • Page 304: Diagnosis Test Chart

    Chapter 1 Troubleshooting 4.2 Diagnosis Test Chart The test charts to improve a defective image quality or to specify the cause of generation when a defective image was generated are in [Diagnosis] tab in [Tool Box]. Use the following test charts properly by the state of a defective image quality. -Drum Refresh When the result of [Contamination Check] corresponds to b-6 (Drum) of the pitch chart, performing this test print may improve image quality.
  • Page 305 Chapter 1 Troubleshooting -MQ Chart This chart allows you to check for a banding if any occurs. This chart is printed the [MQ Chart] of the [Diagnosis] tab in [Tool Box]. When the image quality is normal, the waves of Y, M, and C are confined within the frame. When the image quality is abnormal, the wave runs out the frame.
  • Page 306 Chapter 1 Troubleshooting Zna02119KA 1 - 280 Version 1 2008.02.15...
  • Page 307 Chapter 1 Troubleshooting -Alignment Chart This chart allows you to check for the skewed paper if any occurs. This chart is printed the [Alignment Chart] of the [Diagnosis] tab in [Tool Box]. When the sheet is fed normally, the vertical and horizontal lines are aligned parallel to the edges of the sheet.
  • Page 308 Chapter 1 Troubleshooting -Ghost Chart This chart allows you to check for a ghost if any occurs. This chart is printed the [Ghost Configuration Chart] of the [Diagnosis] tab in [Tool Box]. When a ghost occurs, the patches with open cross and character K/B/G/R/M/C appear on the light- colored patches K/C/M in the lower half of the chart, and the patches with open cross only appears on the dark-colored patches K/C/M below the light-colored patches.
  • Page 309: Print Quality Problems

    If the toner is low, your customers can something extend the cartridge life by removing the cartridge from the 3130cn, gently shaking it from side-to-side, and replacing it (Rocking the print cartridge from side-to-side loosens toner that may get stuck).
  • Page 310 Chapter 1 Troubleshooting 4) Toner spots appear on the page/printing is blurred: a) Check the print cartridge to make sure it is installed correctly. b) Change the print cartridge. 5) Entire page is white: a) Make sure the packaging material is removed from the print cartridge. b) Check the print cartridge to make sure it is installed correctly.
  • Page 311: Print Image Quality Specification

    Chapter 1 Troubleshooting 4.4 Print Image Quality Specification Image Quality Guarantee Conditions The image quality is specified and guaranteed under the following conditions. 1) Environmental Condition Temperature: 10°C - 32°C Humidity:15% RH - 85% RH (85% RH at 28°C) Note that defect may occur due to condensation after around 30 minutes if the printer is turned on in an critical environment such as 85% at 10°C.
  • Page 312 Chapter 1 Troubleshooting Parallelism Perpendicularity Skew Linearity 1 - 286 Version 1 2008.02.15...
  • Page 313 Chapter 1 Troubleshooting Magnification Error Registration Printed Guaranteed Area 355.6mm (14inch) Guaranteed printing area 351.6mm 210.9mm 215.9mm (8.5inch) Kmy01001KA 1 - 287 Version 1 2008.02.15...
  • Page 314: Image Quality Fip

    DELL cartridge and print ten Checking the print cartridge installation. Go to step 3. sheets [Test Is the installed print cartridge the DELL cartridge? Print]-[Toner Pal- let Check] in diag- nosis. Checking the sealing tape staying Remove the print car- tridge from the printer.
  • Page 315 Chapter 1 Troubleshooting Step Check Clean up the Checking the PLATE EARTH CRU(Drum Terminal). Go to step 8. PLATE EARTH Are the PLATE EARTH CRU clean? CRU. Checking the PLATE EARTH CRU ground Replace the Go to step 9. Is PLATE EARTH CRU grounded appropriately? printer.
  • Page 316: Fip-1.p2 Blank Print (no Print)

    Replace to the DELL cartridge and print ten Checking the print cartridge installation. Go to step 3. sheets [Test Is the installed print cartridge the DELL cartridge? Print]-[Toner Pal- let Check] in diag- nosis. Replace the Checking the paper Go to step 4.
  • Page 317: Chapter 1 Troubleshooting Contents

    Chapter 1 Troubleshooting Step Check Replace the PWBA MCU. (Refer to Removal 30/Replacement Checking the TONER DISPENSE MOTOR. Does the TONER DISPENSE MOTOR rotate normally? If not, replace the Checked by [Digital Output]-[DO-21(Control Panel)/ TONER DIS- TONER MOTOR Y ON(PC)/ 23(Control Panel)/TONER Go to step 9.
  • Page 318: Fip-1.p3 Solid Black

    Replace to the DELL cartridge and print ten Checking the print cartridge installation. Go to step 3. sheets [Test Is the installed print cartridge the DELL cartridge? Print]-[Toner Pal- let Check] in diag- nosis. Replace the Checking the paper Go to step 4.
  • Page 319 Chapter 1 Troubleshooting Step Check Checking the PWBA ESS installation Reseat the PWBA ESS. (Refer to Removal 26/Replace- End of work. Go to step 8. ment 18.) Is the image printed correctly? Replace the PWBA ESS. (Refer to Removal 26/Replacement Checking the HVPS installation Reseat the HVPS.
  • Page 320: Fip-1.p4 Vertical Blank Lines (white Stripes In Paper Transport Direction)

    Chapter 1 Troubleshooting FIP-1.P4 Vertical blank lines (White stripes in paper transport direction) Random Periodic Mnt01102KA Mnt01103KA Trouble substance There are some extremely faint or completely non-printed parts. Those non-printed parts cover a wide area vertically, along the paper feeding direction. Possible causative parts - TRANSFER ASSY (PL4.1.1) - CARTRIDGE ASSY (PL5.1.18(K)/PL5.1.19(C)/PL5.1.20 (M)/PL5.1.21 (Y))
  • Page 321 Replace to the DELL cartridge and print ten Checking the print cartridge Go to step 5. sheets [Test Is the installed print cartridge the DELL cartridge? Print]-[Toner Pallet Check] in diagnosis. Replace the Checking the paper Go to step 6.
  • Page 322: Fip-1.p5 Horizontal Band Cross Out (white Stripes In The Horizontal Direction)

    Chapter 1 Troubleshooting FIP-1.P5 Horizontal band cross out (White stripes in the horizontal direction) Random Periodic Mnt01104KA Mnt01105KA Trouble substance There are some extremely faint or completely non-printed parts. Those non-printed parts cover a wide area horizontally, perpendicular to the paper feeding direction. Possible causative parts - TRANSFER ASSY (PL4.1.1) - CARTRIDGE ASSY (PL5.1.18(K)/PL5.1.19(C)/PL5.1.20 (M)/PL5.1.21 (Y))
  • Page 323 Replace to the DELL cartridge and print ten Checking the print cartridge Go to step 4. sheets [Test Is the installed print cartridge the DELL cartridge? Print]-[Toner Pallet Check] in diagnosis. Replace the Checking the paper Go to step 5.
  • Page 324: Fip-1.p6 Vertical Stripes

    Chapter 1 Troubleshooting FIP-1.P6 Vertical stripes Random Periodic Mnt01107KA Mnt01106KA Trouble substance There are vertical black stripes along the paper. Possible causative parts - TRANSFER ASSY (PL4.1.1) - CARTRIDGE ASSY (PL5.1.18(K)/PL5.1.19(C)/PL5.1.20 (M)/PL5.1.21 (Y)) - FUSER ASSY (PL6.1.10) If the stripes at the top or back of the paper, replace the IBT ASSY only. Before commencing troubleshooting, check the paper transfer path.
  • Page 325 Does the stripe pitch match any of the pitches in the and print ten printed table chart? Go to step 5. sheets [Test Is the installed print cartridge the DELL cartridge? Print]-[Toner Pallet Check] in diagnosis. Checking the drum damaged Replace the fail- Go to step 6.
  • Page 326: Fip-1.p7 Horizontal Stripes

    Chapter 1 Troubleshooting FIP-1.P7 Horizontal stripes Random Periodic Mnt01109KA Mnt01108KA Trouble substance There are horizontal black stripes (perpendicular to the paper path direction) along the paper. Possible causative parts - TRANSFER ASSY (PL4.1.1) - CARTRIDGE ASSY (PL5.1.18(K)/PL5.1.19(C)/PL5.1.20 (M)/PL5.1.21 (Y)) - FUSER ASSY (PL6.1.10) Before commencing troubleshooting, check the paper transfer path.
  • Page 327 Chapter 1 Troubleshooting Step Check Checking after replacing the print cartridge Replace the failure print cartridge. End of work. Go to step 5. Is the image printed correctly? Replace the Checking the surface of TRANSFER ASSY. TRANSFER Are there any damages on the surface of TRANSFER ASSY.
  • Page 328: Fip-1.p8 Partial Deletion

    Chapter 1 Troubleshooting FIP-1.P8 Partial Deletion Random Periodic Mnt01110KA Mnt01111KA Trouble substance There are some extremely faint or completely missing parts in a limited area on the paper. Possible causative parts - TRANSFER ASSY (PL4.1.1) - CARTRIDGE ASSY (PL5.1.18(K)/PL5.1.19(C)/PL5.1.20 (M)/PL5.1.21 (Y)) Before commencing troubleshooting, check the paper transfer path.
  • Page 329 Printer. Is the partial deletion in Tail Edge printed? Checking the print cartridge. Replace to DELL Go to step 6. Is the installed print cartridge the DELL cartridge? cartridge. Replace to the Checking the paper Go to step 7. paper with the Is the installed paper with the new and dry one? new and dry.
  • Page 330: Fip-1.p9 Spots

    Chapter 1 Troubleshooting FIP-1.P9 Spots Random Periodic Mnt01113KA Mnt01112KA Trouble substance There are toner spots all over the paper disorderedly. Possible causative parts - TRANSFER ASSY (PL4.1.1) - CARTRIDGE ASSY (PL5.1.18(K)/PL5.1.19(C)/PL5.1.20 (M)/PL5.1.21 (Y)) - FUSER ASSY (PL61.1.10) If the toner spot at the top or back of the paper, replace the IBT ASSY only. Before commencing troubleshooting, check the paper transfer path.
  • Page 331 Test Chart]. sis. Checking the print cartridge. Replace to DELL Go to step 5. Is the installed print cartridge the DELL cartridge? cartridge. Checking the foreign substance. Remove the Fuser. Warning: Start the operation after the FUSER ASSY has cooled down.
  • Page 332: Fip-1.p10 Afterimage (ghost)

    Chapter 1 Troubleshooting FIP-1.P10 Afterimage (Ghost) Trouble substance The ghost appears on the paper. The ghost may be the image of the previous page, or a part of the page currently printing. Afterimage Possible causative parts - TRANSFER ASSY (PL4.1.1) - CARTRIDGE ASSY (PL5.1.18(K)/ PL5.1.19(C)/PL5.1.20 (M)/PL5.1.21 (Y))
  • Page 333 Chapter 1 Troubleshooting Step Check Checking the print cartridge installation Reseat the four print cartridges. End of work. Go to step 8. Is the image printed correctly? Replace the Checking after replacing the print cartridge FUSER ASSY. Replace the failure print cartridge. End of work.
  • Page 334: Fip-1.p11 Grey Background

    Is there the toner contamination? taminated parts. Checking the print cartridge. Replace to DELL Go to step 4. Is the installed print cartridge the DELL cartridge? cartridge. Checking the print cartridge installation Reseat the four print cartridges. End of work.
  • Page 335: Fip-1.p12 Skew

    Chapter 1 Troubleshooting FIP-1.P12 Skew Trouble substance The printed image is not paralleled with both sides of the paper. Possible causative parts - SEPARATOR ROLLER ASSY MSI (PL2.1.3) - KIT SEPARATOR and FEED ROLLER (PL2.2.99) - ROLL ASSY FEED MSI (PL3.1.10) - KIT FEEDER ASSY (PL3.2.99) - TRANSFER ASSY (PL4.1.1) - FEEDER ASSY DUP (PL11.1.1)
  • Page 336 Chapter 1 Troubleshooting Step Check Checking after replacing the feed roller Replace the ROLL ASSY FEED MSI. Go to step 11. End of work. Does the error still occur when printing? Replace the KIT Checking after replacing the roller FEEDER ASSY. Replace the SEPARATOR ROLLER ASSY MSI.
  • Page 337: Fip-1.p13 Paper Damage

    Chapter 1 Troubleshooting FIP-1.P13 Paper damage Trouble substance The paper comes out from the printer wrinkled, folded or worn-out. Possible causative parts - SEPARATOR ROLLER ASSY MSI (PL2.1.3) - KIT SEPARATOR and FEED ROLLER (PL2.2.99) - ROLL ASSY FEED MSI (PL3.1.10) - TRANSFER ASSY (PL4.1.1) - FUSER ASSY (PL6.1.10) - FEEDER ASSY DUP (PL11.1.1)
  • Page 338 Chapter 1 Troubleshooting Step Check Checking the envelope setting Reseat the enve- Was the envelope inserted with the flap closed, air vacu- Go to step 11. lopes. umed, and short edge facing toward the printer? Checking the paper path. Remove the for- Go to step 12.
  • Page 339: Fip-1.p14 Unfusing

    Is the paper in the tray new and dry one? and dry one. Checking the print cartridge. Replace to the Go to step 3. Is the installed print cartridge the DELL cartridge? DELL cartridge. Replace the Checking the FUSER installation FUSER. (Refer to Reset the FUSER.
  • Page 340: Fip-1.p15 Color Registration (color Shift)

    Chapter 1 Troubleshooting FIP-1.P15 Color Registration (Color Shift) - Troubleshooting of a control system ABCDEabcde12345 Mnt01119KA Trouble substance A yellow or black image printed is not overlapped on a cyan or magenta image correctly. Possible causative parts - PWBA MCU (PL9.1.20) Before commencing troubleshooting, check the paper transfer path.
  • Page 341 Chapter 1 Troubleshooting Step Check Checking the parameter value Reset to the Replace the Did the client change the value of registration parameter? default value. Printer. 1 - 315 Version 3 2008.05.30...
  • Page 342 Chapter 1 Troubleshooting - Troubleshooting of a paper feeding system Mnt05100KA Mnt05101KA paper feeding is late. paper feeding is early. Trouble substance A yellow or black image printed is not overlapped on a cyan or magenta image correctly. Possible causative parts - FEEDER ASSY (PL3.2.1) Before commencing troubleshooting, check the paper transfer path.
  • Page 343: Abnormal Noise Trouble

    Chapter 1 Troubleshooting 5. Abnormal Noise Trouble 5.1 Entry Chart for Abnormal Noise Troubleshooting Refer to the " FIP-1. N1 Operation Mode - Does an abnormal noise arise during When Power is Turned On" to check for any initialization after Power ON? foreign material or damage to the components.
  • Page 344: Operation Mode Table

    Chapter 1 Troubleshooting 5.2 Operation Mode Table FIP-1.N1 When Power is Turned On Step Check Possible causative parts: TRANSFER ASSY (PL4.1.1) CARTRIDGE ASSY (PL5.1.18 (K)/PL5.1.19 (C)/PL5.1.20 (M)/PL5.1.21 (Y)) FUSER ASSY (PL6.1.10) DRIVE ASSY MAIN (PL8.1.2) DRIVE ASSY PH (PL8.1.7) 500 OPTION FEEDER (PL12.1.1) Checking the Main Motor.
  • Page 345 Chapter 1 Troubleshooting Step Check Checking the DRIVE ASSY K installation Reseat all the DRIVE ASSY K. Does the noise arise from the printer? Go to step 9. End of work. Checked by [Digital Output]-[DO-5(Control Panel)/SUB MOTOR(PC)] in diagnosis. Try replacing the FUSER ASSY,the Checking the DRIVE ASSY MAIN installation Yellow, Magenta,...
  • Page 346: Fip-1.n2 During Standby

    Chapter 1 Troubleshooting FIP-1.N2 During Standby Step Check Possible causative parts: FAN MAIN (PL9.1.10) LVPS (PL9.1.40) Checking the FAN MAIN Replace the FAN Replace the Does the noise arise from the printer? MAIN. (Refer to PWBA LVPS. Checked by [Digital Output] - [DO-1e (Control Panel)/FAN Removal 32/ (Removal 35/ ON(PC)] in diagnosis.
  • Page 347: Fip-1.n3 During Printing

    Chapter 1 Troubleshooting FIP-1.N3 During Printing Step Check Possible causative parts: KIT SEPARATOR ROLLER ASSY MSI (PL2.1.99) KIT SEPARATOR AND FEED ROLLER (PL2.2.99) TRANSFER ASSY (PL4.1.1) CARTRIDGE ASSY (PL5.1.18/PL5.1.19/PL5.1.20/ PL5.1.21) FUSER ASSY (PL6.1.10) DRIVE ASSY MAIN (PL8.1.2) DRIVE ASSY PH (PL8.1.7) FEEDER ASSY DUP (PL11.1.1) 550 OPTION FEEDER (PL12.1.1) Checking the MPF...
  • Page 348 Chapter 1 Troubleshooting Step Check Checking the TRANSFER ASSY installation Reseat the TRANSFER ASSY. Go to step 10. End of work. Does the noise arise from the printer? Checking the Print Cartridges installation Reseat the all Print Cartridges. Go to step 11. End of work.
  • Page 349: Other Fip

    Chapter 1 Troubleshooting 6. Other FIP Other FIP covers the power supply trouble FIP, except error code FIP, Noise FIP and image quality FIP. FIP-AC Step Check Checking the printer Does the motor noise occur when turning on the power? Go to DC.
  • Page 350: Fip-dc

    Chapter 1 Troubleshooting FIP-DC Step Check Checking the printer Does the motor noise occur when turning on the power? Go to step 2. Go to step 5. In this test, close the Front Cover. End of work. Checking the message on the Control Panel If error message Go to step 3.
  • Page 351: Fip-multiple Feed

    Chapter 1 Troubleshooting FIP-Multiple feed Step Check Checking the MPF fed. Go to step 2. Go to step 3. Multi feed occurred in the MPF? Checking after replacing the END SEPARATOR ROLLER ASSEMBLY. Checking the media Replace the SEP- Replace to the new paper. End of work.
  • Page 352: Fip-control Panel Freezes

    Is there any internet connection available for your PC? (Removal 26/ Replacement 18) Updating the firmware to the latest version. Download the latest version of the firmware from the DELL Support Website, and execute the update. NOTE: Before updating the firmware to the latest Replace the version, reset the error following the steps of procedure PWBA ESS.
  • Page 353 Chapter 2 Operation of Diag. Chapter 2 Operation of Diag. CONTENTS 1. Overview........................2 - 1 1.1 Position of the Diag. in the Whole System..................2 - 1 1.2 Operating This Software ........................2 - 1 2. Configuration .......................2 - 3 2.1 Control Panel Operation ........................
  • Page 354 Chapter 2 Operation of Diag. Chapter 2 Operation of Diag. CONTENTS 5.3 Activation and termination of the CE Diag..................2 - 58 5.4 Explanation of the CE Diag. screen ....................2 - 60 5.5 Selecting CE Diag. item ........................2 - 61 5.6 CE Diag.
  • Page 355: Overview

    Chapter 2 Operation of Diag. 1. Overview 1.1 Position of the Diag. in the Whole System Major functions of this diag. are as follows: •IOT Diag •Setting of parameters for registration in paper feeding direction and so on. 1.2 Operating This Software There are the following two Diag.
  • Page 356: Ce Diag. Tool Operation

    Chapter 2 Operation of Diag. CE Diag. Tool Operation Select the menu in this screen. This manual describes the operation of "Control Panel Operation" and "CE Diag. Tool Operation" respectively. Described below are the contents of them: - Control Panel Operation "3.
  • Page 357 Chapter 2 Operation of Diag. 2. Configuration 2.1 Control Panel Operation There are the following three modes for the Diag. operation from the control panel, varying accord- ing to aims, operators, and functions each. This manual describes the operation of "Customer Mode". Shippper Mode: This mode intends to be used in the production line with the purpose to locate a chip that causes a problem.
  • Page 358: How To Use Diag. Customer Mode (control Panel Operation)

    Chapter 2 Operation of Diag. 3. How to use Diag. Customer Mode (Control Panel Operation) 3.1 Roles of the control panel in Diag. CANCEL Ten02010KA [LCD]:Displaying a diagnosis item and its result [ ], [ ]:Selecting a diagnosis item/Selecting data at parameter setting [ ], [ ]:Key moves the cursor to the left/right ]: Determining a diagnosis item/Executing a diagnosis/Determining a parameter at param- eter setting...
  • Page 359: Entering Diag. Customer Mode

    Chapter 2 Operation of Diag. 3.2 Entering diag. Customer mode Turn off the power. Turn on the power while holding down “ ” and “ ” keys. Release the fingers from these keys when “Diagnosing...” is displayed. The “Customer Mode” and “IOT Diag” are displayed. (Entered the Diag. mode.) 3.3 Selecting Diag.
  • Page 360: Diag. Mode Menu Tree

    Chapter 2 Operation of Diag. 3.6 Diag. mode menu tree Menu Tree of the Customer Mode is as follows Press the IOT Diag Digital Input Digital Output Press the Press the Press the CANCEL key Print Info Config Page Print Settings Complete Complete Installation...
  • Page 361 Chapter 2 Operation of Diag. Parameter SlowScanReg KtoP SlowScanReg 600M SlowScanReg 600Y SlowScanReg 600C SlowScanReg1200M SlowScanReg1200Y SlowScanReg1200C FastScanReg KtoM FastScanReg KtoY FastScanReg KtoC FastScanReg MPF FastScanRegTray1 FastScanRegTray2 *1 FastScanReg Dup *1 FastScanReg2KtoM FastScanReg2KtoY FastScanReg2KtoC Life Y Toner Life M Toner Life C Toner Life K Toner Life DTB Feed...
  • Page 362: The Kind Of Diag. And Contents Of A Test (control Panel Operation)

    Chapter 2 Operation of Diag. 4. The Kind of Diag. and Contents of a Test (Control Panel Operation) 4.1 IOT Diag 4.1.1 Digital Input (DI) Test This function checks whether the DI components operate normally or not. The DI test is performed for all the DI components. Exit operation of the DI test makes the control panel display the Customer diag.
  • Page 363 Chapter 2 Operation of Diag. Code Components DI-e Duplex Fan Alarm (Not Used) DI-f Tray 2 Feed Motor Alarm (Not Used) DI-10 MPF No Paper Sensor DI-11 Tray 1 No Paper Sensor DI-12 Main Motor Alarm (Not Used) DI-13 Sub Motor Alarm (Not Used) DI-14 OHP Sensor (Not Used) DI-15...
  • Page 364 Chapter 2 Operation of Diag. Duplex Jam Sensor [DI-1] Kmy02042KA 2 - 10 Version 1 2007.12.28...
  • Page 365 Chapter 2 Operation of Diag. - About Sensor A transmissive type sensor is composed of the light-emitting side and the light-receiving side that are placed opposite to each other allowing the light to pass from the former to the latter. On the basis of whether or not the light path is blocked due to the actuator, etc., the sensor detects the paper absence/presence or the moving part position such as at the home position or elsewhere.
  • Page 366 Chapter 2 Operation of Diag. -Checking the Sensor and Switch Sensor name (Diag. Code) Confirmation procedures NOTE: This procedure is for the technical staff. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 367 Chapter 2 Operation of Diag. Sensor name (Diag. Code) Confirmation procedures NOTE:When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light. Turn on the power and enter the Diagnostic Mode. Execute the DI-1.
  • Page 368 Chapter 2 Operation of Diag. Sensor name (Diag. Code) Confirmation procedures NOTE: Fuser is very hot, so pay sufficient attention at work to above burns, etc. Turn on the power and enter the Diagnostic Mode. Execute the DI-2. Open the Front Cover. Check the sensor.
  • Page 369 Chapter 2 Operation of Diag. Sensor name (Diag. Code) Confirmation procedures Turn on the power and enter the Diagnostic Mode. Execute the DI-7. Check the Switch Operator Panel Normal Interlock Switch (DI-7) Zna02006KA Press the "Cancel" key to stop the test. Close the Front Cover.
  • Page 370 Chapter 2 Operation of Diag. Sensor name (Diag. Code) Confirmation procedures NOTE: When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light. Turn on the power and enter the Diagnostic Mode. Execute the DI-9.
  • Page 371 Chapter 2 Operation of Diag. Sensor name (Diag. Code) Confirmation procedures NOTE: When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light. Turn on the power and enter the Diagnostic Mode. Execute the DI-b.
  • Page 372 Chapter 2 Operation of Diag. Sensor name (Diag. Code) Confirmation procedures Option Tray Feed Motor Internal signal. Alarm (DI-f) NOTE: Remove the paper of the MPF before executing the test. Turn on the power and enter the Diagnostic Mode. Execute the DI-10. Open the MPF Cover.
  • Page 373 Chapter 2 Operation of Diag. Sensor name (Diag. Code) Confirmation procedures OHP Sensor (DI-14) Not used FAN Alarm (DI-15) Internal signal. PH Motor Alarm (DI-16) Internal signal. DEVE Motor Alarm (DI-17) Internal signal. Turn on the power and enter the Diagnostic Mode. Execute the DI-18.
  • Page 374: Digital Output (do) Test

    Chapter 2 Operation of Diag. 4.1.3 Digital Output (DO) Test This function checks whether the DO components operate. When the interlock is opened while the DO test is performed, each component ends to operate. In this Test Mode, each DO component can be turned individually. Therefore it allows the customer to check a component's operation from outside, and judge whether the compo- nent is normal or not.
  • Page 375 Chapter 2 Operation of Diag. Code Components DO-3d Black Erase Lamp DO-3f Yellow, Magenta, Cyan Erase Lamp DO-5b Exit Clutch DO-5d Duplex Fan DO-5F Buzzer DO-61 K Mode Solenoid ADC Sensor Solenoid [DO-37] LED on the ADC Sensor [DO-39] [DO-1e/1f] Black Toner Motor [DO-27] Exit Clutch...
  • Page 376 Chapter 2 Operation of Diag. Duplex Clutch [DO-35] Duplex Fan [DO-5d] Duplex Motor [DO-13/16] Zna02043KA 2 - 22 Version 1 2007.12.28...
  • Page 377 Chapter 2 Operation of Diag. - About Clutch The electromagnetic clutch in the printer controls the rotation of the roller by transferring or cut- ting the torque from the motor to the roller. The electromagnetic clutch becomes an electromagnet by the passage of electric current through the coil inside the case and attracts the armature and gear to the rotating rotor, thereby rotating the gear.
  • Page 378 Chapter 2 Operation of Diag. - About Solenoid The solenoid in the printer opens/closes the shutter or controls the position of the gear for transfer- ring the torque of the motor to the roller. A solenoid becomes an electromagnet by the passage of electric current through the coil inside the case and attracts the plunger.
  • Page 379 Chapter 2 Operation of Diag. - Checking Motor, Clutch and Solenoid Before executing the DO test, close all covers and doors. Clutch and Solenoid name Confirmation procedure (Diag. Code) NOTE: This procedure is for the technical staff. The customer check are the procedure 1, 5 and 6.
  • Page 380 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) NOTE: This procedure is for the technical staff. The customer check are the procedure 1, 5 and 6. The sub motor is in the PC/DEVE DRIVE. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 381 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) NOTE: This procedure is for the technical staff. The customer check are the procedure 1, 4 and 5. The PH motor is in the FEED DRIVE. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 382 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) NOTE: This procedure is for the technical staff. The customer check are the procedure 1, 5 and 6. The DEVE motor is in the DUPLEX MODULE. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 383 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) NOTE: The rotational speed of the fan is as follows. DO-1f (Low)<DO-1e (High) Turn on the power and enter the Diagnostic Mode. Execute the DO-1e. Fan (DO-1e/1f) Zna02023KA Press the "Cancel"...
  • Page 384 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) NOTE: This procedure is for the technical staff. The customer check are the procedure 1, 5 and 6. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 385 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) NOTE: This procedure is for the technical staff. The customer check are the procedure 1, 5 and 6. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 386 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) NOTE: This procedure is for the technical staff. The customer check are the procedure 1, 5 and 6. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 387 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) NOTE: When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light. Turn on the power and enter the Diagnostic Mode.
  • Page 388 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) Turn on the power and enter the Diagnostic Mode. Execute the DO-2b. Upon hitting the "return" key, the operat- ing noise of the clutch will be heard. Press the "Cancel"...
  • Page 389 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) Turn on the power and enter the Diagnostic Mode. Execute the DO-2f. Upon hitting the "return" key, the operat- ing noise of the clutch will be heard. Press the "Cancel"...
  • Page 390 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) Turn on the power and enter the Diagnostic Mode. Execute the DO-31. Upon hitting the "return" key, the operat- ing noise of the clutch will be heard. Press the "Cancel"...
  • Page 391 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) Turn on the power and enter the Diagnostic Mode. Execute the DO-33. Upon hitting the "return" key, the operat- ing noise of the clutch will be heard. Press the "Cancel"...
  • Page 392 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) Turn on the power and enter the Diagnostic Mode. Execute the DO-35. Upon hitting the "return" key, the operat- ing noise of the clutch will be heard. Press the "Cancel"...
  • Page 393 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) NOTE: This procedure is for the technical staff. The customer check are the procedure 1, 4 and 5. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 394 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) NOTE: This procedure is for the technical staff. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 395 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) NOTE: This procedure is for the technical staff. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 396 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) Turn on the power and enter the Diagnostic Mode. Execute the DO-5b. Upon hitting the "return" key, the operat- ing noise of the clutch will be heard. Press the "Cancel"...
  • Page 397 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) NOTE:This procedure is for the technical staff. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 398: Print Info

    Chapter 2 Operation of Diag. 4.2 Print Info Prints out the detailed printer settings and configuration information. 4.2.1 Executing Print Info Turn off the power. Turn on the power while holding down “ ” and “ ” keys. Release the fingers from these keys when "Diagnosing..." is displayed. The "Customer Mode"...
  • Page 399: Installation Set

    Chapter 2 Operation of Diag. 4.4 Installation Set Specifies whether or not Alarm display of Toner residual quantity is performed. 4.4.1 Executing Installation Set Turn off the power. Turn on the power while holding down “ ” and “ ” keys. Release the fingers from these keys when "Diagnosing..."...
  • Page 400: Test Print

    Chapter 2 Operation of Diag. 4.5 Test Print Print an internal test pattern of the printer. If paper jam or paper empty occurs during the print, the test waits until they are resolved. 4.5.1 Executing test print Turn off the power. Turn on the power while holding down “...
  • Page 401: Grid2

    Chapter 2 Operation of Diag. 4.5.4 Grid2 Prints the ESS built-in grid pattern. When the PQ problem occurred, this test enables to identify the problem as printer-related or oth- erwise. Compare the sample chart with the print. Check result: NG (Check the printing process and PWBA ESS-related.) OK (Check the network, cable, PC and so on.) Leg_Sec02_004FA 2 - 47...
  • Page 402: Cyan 20

    Chapter 2 Operation of Diag. 4.5.5 Cyan 20% Outputs cyan 20% paint on the whole area of a A4 paper. When the PQ problem occurred, this test enables to identify the problem as the cyan toner or another color. Compare the sample chart with the print. Check result: NG (Check the cyan toner-related.) OK (Check another toner.) Leg_Sec02_005FA 4.5.6 Magenta 20%...
  • Page 403: Yellow 20

    Chapter 2 Operation of Diag. 4.5.7 Yellow 20% Outputs yellow 20% paint on the whole area of a A4 paper. When the PQ problem occurred, this test enables to identify the problem as the yellow toner or another color. Compare the sample chart with the print. Check result: NG (Check the yellow toner-related.) OK (Check another toner.) Leg_Sec02_007FA 4.5.8 Black 20%...
  • Page 404: Cmy 20

    Chapter 2 Operation of Diag. 4.5.9 CMY 20% Outputs C/M/Y 20% paint on the whole area of a A4 paper. When the PQ problem occurred, this test enables to identify the problem as the balance of three color toners or otherwise. Compare the sample chart with the print.
  • Page 405: Gradation

    Chapter 2 Operation of Diag. 4.5.10 Gradation Outputs the tone pattern from 2% to 100% on a A4 paper for each of 4 colors. When the PQ problem occurred, this test enables to identify the problem as the printing process or PWBA ESS-related.
  • Page 406: Toner Pallet Check

    Chapter 2 Operation of Diag. 4.5.11 Toner Pallet Check Outputs each 100% density color pattern of Y/M/C/K. When the PQ problem occurred in the picture or photo printing, this test enables to identify the problem as the toner or another. Compare the sample chart with the print.
  • Page 407: Contamination Check

    Chapter 2 Operation of Diag. 4.5.12 Contamination Check Allows you to check the print for any regular lines or toner spots when encountering PQ problems. From the difference in the interval of regular lines or spots, you can determine the parts that have caused the trouble.
  • Page 408: Parameter Setting

    Chapter 2 Operation of Diag. 4.5.13 Parameter Setting This function reads/writes the following parameters stored in the printer. Item Range Description Slow Scan Reg K to P -128 to 127 Sets the registration in the paper feeding Slow Scan Reg 600 M,Y,C -30 ~ 30 direction.
  • Page 409 Chapter 2 Operation of Diag. The default values are different in each printer. Shifts the print area in this direction Shifts the print area in this direction by reducing the value. by increasing the value. Fast Scan Reg K to M, Y, C Fast Scan Reg2 K to M, Y, C Fast Scan Reg MP, Tray1, Tray2...
  • Page 410: Printing The Parameter List

    Chapter 2 Operation of Diag. Reference Counter Values These counter values are reference only. Do not use as the official value. Counter Name Value of life warning Life Y Toner (Dispense time) Life M Toner (Dispense time) Life C Toner (Dispense time) Life K Toner (Dispense time) Life DTB (Transfer Belt) 1 (Paper feeding count) 100000...
  • Page 411: How To Use Customer Engineer Diag. (ce Diag. Tool Operation)

    Chapter 2 Operation of Diag. 5. How to use Customer Engineer Diag. (CE Diag. Tool Operation) 5.1 Operating environment CE Diag. runs under the OS (Operating System) environment described below: Windows 2000/XP/Server 2003/Vista/Server 2008 Confirm the specification of PC before using the CE Diag. because each CE Diag. tool for 64 bit PC and for 32 bit PC exists.
  • Page 412: Chapter 2 Operation Of Diag. Contents

    Chapter 2 Operation of Diag. 5.3 Activation and termination of the CE Diag. The Select port screen appears on the display when the icon ( ) is double-clicked. CE Diag. screen appears on the display when the [OK] is clicked. In the case where the power to the printer stays OFF when activating the CE Diag.
  • Page 413 Chapter 2 Operation of Diag. To execute the CE Diag. menu, the CE Diag. requires entry of user password once. Under the default setting, no password is set. However, when the menu cannot be exe- cuted, the user-specified password needs to be entered. To terminate the CE Diag., the message screen appears on the display when the CLOSE but- ton at the upper right of the screen is clicked.
  • Page 414: Explanation Of The Ce Diag. Screen

    Chapter 2 Operation of Diag. 5.4 Explanation of the CE Diag. screen Title Bar: The screen shows that Model Name and USB port. Printer Setting Report: Indicates the settings for the printer set items, and prints put the settings' description. Printer Maintenance: Changes the settings for the printer set items.
  • Page 415: Selecting Ce Diag. Item

    Chapter 2 Operation of Diag. 5.5 Selecting CE Diag. item CE Diag. screen appears on the display when the [CE Diag.] tab is clicked. Select the menu in this screen. 2 - 61 Version 1 2007.12.28...
  • Page 416: Ce Diag. Mode Menu Tree

    IOT Diag Digital Input Digital Output IOT NVM Setting-Write IOT NVM Setting-Read Print Info Config Page Print Settings Installation Set Dell Service Tag Number Printer Serial Number Pixel Counter Y Coverage M Coverage C Coverage K Coverage Tone Correction Configuration...
  • Page 417 Chapter 2 Operation of Diag. Test Print No Image[IOT] TestPat[IOT] Grid2 Cyan20% Magenta20% Yellow20% Black20% CMY20% Gradation Toner Pallet Check Contamination Check Parameter Print Registration Slow Scan Reg KtoP Slow Scan Reg 600M Slow Scan Reg 600Y Slow Scan Reg 600C Slow Scan Reg 1200M Slow Scan Reg 1200Y Slow Scan Reg 1200C...
  • Page 418 Chapter 2 Operation of Diag. Drum Life Y Drum Life M Drum Life C Drum Life K Drum Custom Life Custom Start Life Custom End Life PHD Deve Y Dispense Time Life PHD Deve M Dispense Time Life PHD Deve C Dispense Time Life PHD Deve K Dispense Time 2 - 64 Version 1 2007.12.28...
  • Page 419: The Kind Of Ce Diag. And Contents Of A Test (ce Diag. Tool Operation)

    Chapter 2 Operation of Diag. 6. The Kind of CE Diag. and Contents of a Test (CE Diag. Tool Operation) 6.1 ESS Diag The following screen appears on the display when the ESS Diag. is selected. Menus can be selected from the drop down listbox.
  • Page 420 Chapter 2 Operation of Diag. Item Function PHY Internal loopback test. Executes this test when the 016-340, 016-344, 016-345, 016-346 and 016- 347 errors occurred. MAC+PHY Test Test result: NG (Go to each FIP.) OK (Turn off/on the main power.) MAC: Media Access Control PHY: Physical Layer ASIC Register check.
  • Page 421: Digital Input

    Chapter 2 Operation of Diag. 6.2 Digital Input This function checks whether the DI components operate normally or not. The DI test is performed for all the DI components. A component should be selected from the drop down listbox. [Start] but- ton shown on the screen should be clicked.
  • Page 422 Chapter 2 Operation of Diag. Exit Sensor Front Cover Interlock Switch [EXIT SNR] [IL OPEN] Black Toner Cartridge Sensor [CRU K] Cyan Toner Cartridge Sensor [CRU C] Magenta Toner Regi Sensor Cartridge Sensor [REGI SNR] [CRU M] K Mode Sensor Tray 1 No Paper [K MODE SNR] Sensor...
  • Page 423 Chapter 2 Operation of Diag. - About Sensor A transmissive type sensor is composed of the light-emitting side and the light-receiving side that are placed opposite to each other allowing the light to pass from the former to the latter. On the basis of whether or not the light path is blocked due to the actuator, etc., the sensor detects the paper absence/presence or the moving part position such as at the home position or elsewhere.
  • Page 424 Chapter 2 Operation of Diag. -Checking the Sensor and Switch Item Confirmation procedures NOTE:This procedure is for the technical staff. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 425 Chapter 2 Operation of Diag. Item Confirmation procedures NOTE:When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light. Turn on the power and enter the CE Diag. Execute the DUP SNR.
  • Page 426 Chapter 2 Operation of Diag. Item Confirmation procedures NOTE: Fuser is very hot, so pay sufficient attention at work to above burns, etc. Turn on the power and enter the CE Diag. Execute the EXIT SNR. Open the Front Cover. Check the sensor.
  • Page 427 Chapter 2 Operation of Diag. Item Confirmation procedures Turn on the power and enter the CE Diag. Execute the IL OPEN. Check the Switch IL OPEN Zna02105KB Click the stop button to stop the test. Close the Front Cover. NOTE: When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 428 Chapter 2 Operation of Diag. Item Confirmation procedures NOTE: When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light. Turn on the power and enter the CE Diag. Execute the CRU M.
  • Page 429 Chapter 2 Operation of Diag. Item Confirmation procedures NOTE: When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light. Turn on the power and enter the CE Diag. Execute the CRU C.
  • Page 430 Chapter 2 Operation of Diag. Item Confirmation procedures NOTE: Remove the paper of the MPF before executing the test. Turn on the power and enter the CE Diag. Execute the MSI NO PAPER. Open the MPF Cover. Check the sensor. Actuator MSI NO PAPER Zna02111KB...
  • Page 431 Chapter 2 Operation of Diag. Item Confirmation procedures Turn on the power and enter the CE Diag. Execute the CASSETTE 1 SIZE. Check the switch. CASSETTE 1 SIZE Zna02113KB Click the stop button to stop the test. Replace the paper cassette. NOTE: The size switch is in the option feeder.
  • Page 432: Digital Output

    Chapter 2 Operation of Diag. 6.3 Digital Output This function checks whether the DO components operate. A component should be selected from the drop down listbox, and the [Start] button on the screen should be clicked. As many as ten dif- ferent components can be simultaneously operated.
  • Page 433 Chapter 2 Operation of Diag. ADC Sensor Solenoid [CTD SOLENOID ON] LED on the ADC Sensor [CTD SENSOR ON] [FAN ON] Black Toner Motor [TONER MOTOR K ON] Exit Clutch [EXIT CLUTCH ON] Black Erase Lamp [ERASE K ON] Sub Motor [SUB MOTOR] Yellow, Magenta and Main Motor...
  • Page 434 Chapter 2 Operation of Diag. Duplex Clutch [DUPLEX CLUTCH ON] Duplex Fan [DUPLEX FAN ON] Duplex Motor [DUPLEX MOTOR ON] Zna02117KB The use of [CF K ON]/[CF YMC ON]/[DBAC ON/DBDC Y ON]/[DBDC M ON]/[DBDC C ON/DBDC K ON]/[TR Y ON]/[TR M ON]/[TR C ON/TR K ON]/[AD PLUS ON]/[HV ON] is prohibited to avoid shock hazards since they are high-voltage outputs for forming toner images.
  • Page 435 Chapter 2 Operation of Diag. - About Clutch The electromagnetic clutch in the printer controls the rotation of the roller by transferring or cut- ting the torque from the motor to the roller. The electromagnetic clutch becomes an electromagnet by the passage of electric current through the coil inside the case and attracts the armature and gear to the rotating rotor, thereby rotating the gear.
  • Page 436 Chapter 2 Operation of Diag. - About Solenoid The solenoid in the printer opens/closes the shutter or controls the position of the gear for transfer- ring the torque of the motor to the roller. A solenoid becomes an electromagnet by the passage of electric current through the coil inside the case and attracts the plunger.
  • Page 437 Chapter 2 Operation of Diag. - Checking Motor, Clutch and Solenoid Before executing the DO test, close all covers and doors. Item Confirmation procedure NOTE: This procedure is for the technical staff. The customer check are the procedure 1, 5 and 6. The main motor is in the PC/DEVE DRIVE.
  • Page 438 Chapter 2 Operation of Diag. Item Confirmation procedure NOTE: This procedure is for the technical staff. The customer check are the procedure 1, 5 and 6. The sub motor is in the PC/DEVE DRIVE. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 439 Chapter 2 Operation of Diag. Item Confirmation procedure NOTE: This procedure is for the technical staff. The customer check are the procedure 1, 4 and 5. The PH motor is in the FEED DRIVE. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 440 Chapter 2 Operation of Diag. Item Confirmation procedure NOTE: This procedure is for the technical staff. The customer check are the procedure 1, 4 and 5. turn on the power and enter the CE Diag. Remove the Tray 2 paper cassette. Remove the left side cover of the Tray 2.
  • Page 441 Chapter 2 Operation of Diag. Item Confirmation procedure NOTE: This procedure is for the technical staff. The customer check are the procedure 1, 5 and 6. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 442 Chapter 2 Operation of Diag. Item Confirmation procedure NOTE: This procedure is for the technical staff. The customer check are the procedure 1, 5 and 6. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 443 Chapter 2 Operation of Diag. Item Confirmation procedure NOTE: This procedure is for the technical staff. The customer check are the procedure 1, 5 and 6. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 444 Chapter 2 Operation of Diag. Item Confirmation procedure NOTE: This procedure is for the technical staff. The customer check are the procedure 1, 5 and 6. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 445 Chapter 2 Operation of Diag. Item Confirmation procedure NOTE: When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light. Turn on the power and enter the CE Diag. Execute the REGI CLUTCH ON.
  • Page 446 Chapter 2 Operation of Diag. Item Confirmation procedure Turn on the power and enter the CE Diag. Execute the MSI TURN CLUTCH ON. Upon hitting the Start button, the operating noise of the clutch will be heard. Click the stop button to stop the clutch. Combination test is as follows.
  • Page 447 Chapter 2 Operation of Diag. Item Confirmation procedure Turn on the power and enter the CE Diag. Execute the CASSETTE 1 FEED CLUTCH ON. Upon hitting the Start button, the operating noise of the clutch will be heard. Click the stop button to stop the clutch. Combination test is as follows.
  • Page 448 Chapter 2 Operation of Diag. Item Confirmation procedure Turn on the power and enter the CE Diag. Execute the CASSETTE 2 FEED CLUTCH ON. Upon hitting the Start button, the operating noise of the clutch will be heard. Click the stop button to stop the clutch. Combination test is as follows.
  • Page 449 Chapter 2 Operation of Diag. Item Confirmation procedure Turn on the power and enter the CE Diag. Execute the CASSETTE 2 TURN CLUTCH ON. Upon hitting the Start button, the operating noise of the clutch will be heard. Click the stop button to stop the clutch. Combination test is as follows.
  • Page 450 Chapter 2 Operation of Diag. Item Confirmation procedure Turn on the power and enter the CE Diag. Execute the DUPLEX CLUTCH ON. Upon hitting the Start button, the operating noise of the clutch will be heard. Click the stop button to stop the clutch. Combination test is as follows.
  • Page 451 Chapter 2 Operation of Diag. Item Confirmation procedure NOTE: This procedure is for the technical staff. The customer check are the procedure 1, 4 and 5. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 452 Chapter 2 Operation of Diag. Item Confirmation procedure NOTE: This procedure is for the technical staff. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light. Turn on the power and enter the CE Diag.
  • Page 453 Chapter 2 Operation of Diag. Item Confirmation procedure NOTE: This procedure is for the technical staff. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light. Turn on the power and enter the CE Diag.
  • Page 454 Chapter 2 Operation of Diag. Item Confirmation procedure Turn on the power and enter the CE Diag. Execute the EXIT CLUTCH ON. Upon hitting the Start but- ton, the operating noise of the clutch will be heard. Click the stop button to stop the clutch. Combination test is as follows.
  • Page 455 Chapter 2 Operation of Diag. Item Confirmation procedure NOTE:This procedure is for the technical staff. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light. Open the Front Cover.
  • Page 456: Iot Nvm Settings - Write

    Chapter 2 Operation of Diag. 6.4 IOT NVM Settings - Write Menu used for changing the settings for internal data of the printer. This operation is prohibited since it can damage the internal data. 2 - 102 Version 1 2007.12.28...
  • Page 457: Iot Nvm Settings - Read

    Chapter 2 Operation of Diag. 6.5 IOT NVM Settings - Read Menu used for confirming the internal data of the printer. 2 - 103 Version 1 2007.12.28...
  • Page 458: Print Info

    Chapter 2 Operation of Diag. 6.6 Print Info Prints out the detailed printer settings and configuration information. Item Function The version of software of printer and the configuration can be confirmed Config Page by executing this test. Push the [Config Page] button to print the "config. Page".
  • Page 459: Installation Set

    Clicking [Apply new settings] or [Restart printer to apply new settings] button after the setting is completed determines the contents of setting changes. Item Function Dell Service Tag Num- Enters the printer service tag number. Printer Serial Number Serial number of the printer. (read only) Pixel Counter Pixel count values of colors Y/M/C/K.
  • Page 460 Chapter 2 Operation of Diag. Item Function This button should be clicked to move to any other setting menu from the [Apply New Settings] current menu in operation. button NOTE: After completion of all operations, "Restart printer to apply new set- tings"...
  • Page 461: Test Print

    Chapter 2 Operation of Diag. 6.8 Test Print Print an internal test pattern of the printer. If paper jam or paper empty occurs during the print, the test waits until they are resolved. 6.8.1 No Image (IOT) Prints the blanked paper. 2 - 107 Version 1 2007.12.28...
  • Page 462: Test Pat (iot)

    Chapter 2 Operation of Diag. 6.8.2 Test Pat (IOT) Prints the IOT built-in 600dpi pattern. When the PQ problem occurred, this test enables to identify the problem as the printing process or the PWBA ESS related. Compare the sample chart with the print. Check result: NG (Check the printing process.) OK (Check the PWBA ESS related.) Kmy02001KA 2 - 108...
  • Page 463: Grid2

    Chapter 2 Operation of Diag. 6.8.3 Grid2 Prints the ESS built-in grid pattern. When the PQ problem occurred, this test enables to identify the problem as printer-related or oth- erwise. Compare the sample chart with the print. Check result: NG (Check the printing process and PWBA ESS-related.) OK (Check the network, cable, PC and so on.) Leg_Sec02_004FA 2 - 109...
  • Page 464: Cyan 20

    Chapter 2 Operation of Diag. 6.8.4 Cyan 20% Outputs cyan 20% paint on the whole area of a A4 paper. When the PQ problem occurred, this test enables to identify the problem as the cyan toner or another color. Compare the sample chart with the print. Check result: NG (Check the cyan toner-related.) OK (Check another toner.) Leg_Sec02_005FA 6.8.5 Magenta 20%...
  • Page 465: Yellow 20

    Chapter 2 Operation of Diag. 6.8.6 Yellow 20% Outputs yellow 20% paint on the whole area of a A4 paper. When the PQ problem occurred, this test enables to identify the problem as the yellow toner or another color. Compare the sample chart with the print. Check result: NG (Check the yellow toner-related.) OK (Check another toner.) Leg_Sec02_007FA 6.8.7 Black 20%...
  • Page 466: Cmy 20

    Chapter 2 Operation of Diag. 6.8.8 CMY 20% Outputs C/M/Y 20% paint on the whole area of a A4 paper. When the PQ problem occurred, this test enables to identify the problem as the balance of three color toners or otherwise. Compare the sample chart with the print.
  • Page 467: Gradation

    Chapter 2 Operation of Diag. 6.8.9 Gradation Outputs the tone pattern from 2% to 100% on a A4 paper for each of 4 colors. When the PQ problem occurred, this test enables to identify the problem as the printing process or PWBA ESS-related.
  • Page 468: Toner Pallet Check

    Chapter 2 Operation of Diag. 6.8.10 Toner Pallet Check Outputs each 100% density color pattern of Y/M/C/K. When the PQ problem occurred in the picture or photo printing, this test enables to identify the problem as the toner or another. Compare the sample chart with the print.
  • Page 469: Contamination Check

    Chapter 2 Operation of Diag. 6.8.11 Contamination Check Allows you to check the print for any regular lines or toner spots when encountering PQ problems. From the difference in the interval of regular lines or spots, you can determine the parts that have caused the trouble.
  • Page 470: Parameter

    Chapter 2 Operation of Diag. 6.9 Parameter This function reads/writes the following parameters stored in the printer. Clicking [Apply new settings] or [Restart printer to apply new settings] button after the setting is completed determines the contents of setting change. 6.9.1 Print Prints out the current parameter settings.
  • Page 471: Registration

    Chapter 2 Operation of Diag. 6.9.2 Registration This function reads/writes the following parameters stored in the printer. Item Range Description Slow Scan Reg K to P -128 to 127 Sets the registration in the paper feeding Slow Scan Reg 600 M,Y,C -30 ~ 30 direction.
  • Page 472: Toner

    Chapter 2 Operation of Diag. The default values are different in each printer. Shifts the print area in this direction Shifts the print area in this direction by reducing the value. by increasing the value. Fast Scan Reg K to M, Y, C Fast Scan Reg2 K to M, Y, C Fast Scan Reg MP, Tray1, Tray2...
  • Page 473: Phd

    Chapter 2 Operation of Diag. 6.9.8 PHD The dispensing time of each developer in the PHD unit and the number of the B&W printing appear. (read only) 6.9.9 Buttons - [Apply New Settings] button This button should be clicked to move to any other setting menu from the current menu in opera- tion.
  • Page 474 Chapter 2 Operation of Diag. Reference Counter Values These counter values are reference only. Do not use as the official value. Counter Name Value of life warning Life Y Toner (Dispense time) Life M Toner (Dispense time) Life C Toner (Dispense time) Life K Toner (Dispense time) Life DTB (Transfer Belt) 1 (Paper feeding count) 100000...
  • Page 475 Chapter 3 Removal and Replacement Procedures (RRPs) Chapter 3 Removal and Replacement Procedures (RRPs) CONTENTS 1. Removal and Replacement Procedures (RRPs) ............3 - 1 1.1 Before starting service procedure ..................... 3 - 1 1.2 General notes ........................... 3 - 3 1.2 Removal Flows ......................3 - 4 1.2 Replacement Flows ....................3 - 5 2.
  • Page 476 Chapter 3 Removal and Replacement Procedures (RRPs) Chapter 3 Removal and Replacement Procedures (RRPs) CONTENTS Removal 40 INTEGRATED FEEDER ASSEMBLY (PL3.2.99) ............. 3 - 78 Removal 41 MPF SEPARATOR ROLLER ASSEMBLY (PL2.1.99) ............. 3 - 81 Removal 42 KIT SEPARATOR ROLLER & FEED ROLLER (PL2.2.99) ..........3 - 82 Removal 43 MPF ROLLER (PL3.1.99) ....................
  • Page 477 Chapter 3 Removal and Replacement Procedures (RRPs) Chapter 3 Removal and Replacement Procedures (RRPs) CONTENTS Replacement 33 RIGHT COVER (PL1.1.6) ..................3 - 164 Replacement 34 REAR COVER (PL1.1.4) ..................3 - 165 Replacement 35 CHUTE ASSY EXIT OUT (PL6.1.1) ................ 3 - 166 Replacement 36 FUSER (PL6.1.10)....................
  • Page 478: Removal And Replacement Procedures (rrps)

    Chapter 3 Removal and Replacement Procedures (RRPs) 1. Removal and Replacement Procedures (RRPs) 1.1 Before starting service procedure - Start the procedure after turning off the power and removing the power cord from the outlet. - When performing the service operation around the FUSER ASSY, ensure that FUSER ASSY and its surrounding area have cooled down sufficiently.
  • Page 479 Chapter 3 Removal and Replacement Procedures (RRPs) - Wear a wristband or the like as far as possible to remove static electricity of the human body. - Keep the front cover closed. Buzzer goes off when the machine is left powered on with the front cover open for five minutes or longer to prevent the drum deterioration due to exposure to light.
  • Page 480: General Notes

    Chapter 3 Removal and Replacement Procedures (RRPs) 1.2 General notes - The string “(PL X.Y.Z)” suffixed to the part name in the procedure denotes that the part corre- sponds to the plate (PL) “X.Y”, item “Z” of [Engineering Parts list], and its shape and fitting position can be checked in [Engineering Parts list].
  • Page 481: Removal Flows

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal Flows The components not connected with arrows in the flow below can be removed independently. PRINTER Removal FLOW COVER EXTENDER (Removal 1) MPF COVER (Removal 2) TRAY REAR COVER (Removal 3) Opening FRONT COVER TRANSFER BELT (Removal 4) TONER CARTRIDGE (K), (C), (M), (Y) (Removal 6) DUPLEX GATE (Removal 7)
  • Page 482: Replacement Flows

    Chapter 3 Removal and Replacement Procedures (RRPs) Replacement Flows The components not connected with arrows in the flow below can be replaced independently. However, the rear cover is an exception when it was removed together with other parts. PRINTER Replacement FLOW MPF ROLLER (Replacement 1) INTEGRATED FEEDER ASSEMBLY (Replacement 4) KIT SEPARATOR ROLLER &...
  • Page 483: Removal Steps

    Chapter 3 Removal and Replacement Procedures (RRPs) 2. Removal Steps Removal 1 COVER EXTENDER (PL1.1.9) When performing the step described below, take care not to damage the bosses on the COVER EXTENDER. Open the COVER EXTENDER (PL1.1.9). 2)-2 2)-3 2)-1 Zna03003KA Remove the COVER EXTENDER (PL1.1.9) by bending it and removing its left and right bosses from the holes on the TOP COVER (PL1.1.1).
  • Page 484: Removal 2 Mpf Cover (pl1.2.99)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 2 MPF COVER (PL1.2.99) Open the MPF COVER (PL1.2.24). When performing the step described below, take care not to drop or damage the MPF COVER. 2)-2 2)-2 2)-1 2)-1 3)-1 3)-2 3)-1 3)-2 Zna03004KA Release the hooks on the PIN PIVOT MSIs (PL1.2.17) that pivot the LINK ASSY MSIs (piv-...
  • Page 485: Removal 3 Tray Rear Cover (pl1.1.5)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 3 TRAY REAR COVER (PL1.1.5) Pull the TRAY REAR COVER (PL1.1.5) backward until it stops. 2)-2 2)-1 Zna03005KB Release the two hooks by depressing the center of the TRAY REAR COVER, and then remove the TRAY REAR COVER from the printer.
  • Page 486 Chapter 3 Removal and Replacement Procedures (RRPs) Blank Page 3 - 9 Version 1 2008.01.08...
  • Page 487: Removal 4 Transfer Belt (pl4.1.1)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 4 TRANSFER BELT (PL4.1.1) Open the FRONT COVER (PL1.2.1). 2)-1 2)-2 2)-1 Zna03006KA Release the lock by pulling up the levers on the left and right sides of the TRANSFER BELT (PL4.1.1). Raise the TRANSFER BELT upright. Continues to the next page.
  • Page 488: Removal 5 Duplex Module (pl11.1.1)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 4 TRANSFER BELT (PL4.1.1) 3)-2 3)-1 Zna03007KA Remove the TRANSFER BELT by releasing the left side lug on the TRANSFER BELT from the U-shaped notch of the FRONT COVER and pulling out the right side lug on the TRANS- FER BELT from the hole on the FRONT COVER.
  • Page 489 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 5 DUPLEX MODULE (PL11.1.1) Steps 1 and 2 are for reference. Before removing this component, check that Steps 1 and 2 have been performed. Open the FRONT COVER (PL1.2.1). Remove the TRANSFER BELT. (Removal 4) 3)-2 3)-1 Zna03008KA...
  • Page 490: Removal 6 Toner Cartridge (k), (c), (m), (y) (pl5.1.18-21)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 6 TONER CARTRIDGE (K), (C), (M), (Y) (PL5.1.18-21) Described below is the removal procedure common among the TONER CARTRIDGEs (C), (M), (Y), and (K). Step 1 is for reference. Before removing this component, check that Step 1 has been performed. Open the FRONT COVER (PL1.2.1).
  • Page 491: Removal 7 Duplex Gate (pl6.1.13)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 7 DUPLEX GATE (PL6.1.13) The FUSER part is very hot. Take added care not to get burned when performing the ser- vice operation. Open the FRONT COVER (PL1.2.1). 2)-1 2)-2 Zna03010KB Open the DUPLEX GATE (PL6.1.13) to about 45 degrees so that the flat faces of the left side pivot of the DUPLEX GATE comes parallel with the U-shaped notch.
  • Page 492: Removal 8 Fuser (pl6.1.10)