NEC Electra Elite IPK II System User Manual page 1152

Document Revision 4C
Dial this Service Code. . .
1
Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle Speaker key first).
Hookflash + 160
163 + 6-digit code + line +
telephone number
167
168
169
170 + ACD Group
172 + Line number (001~200)
675
177
678 + 0~9
179 + 1 (set) or 0 (cancel)
189
#
700 + extension + enter name
+ Hold
701 + zone (1~9 or 01~64) 801 +
zone (0 or 00)
702 + Door Box (1~4 or 1~8)
703 + zone (1~4 or 1~8)
803 + zone (0)
3 - 8
Table 3-2 Service Codes by Number (Continued)
1
When you. . .
Use ACD Recording for a single
line telephone
Override Toll Restriction
Log an agent into their ACD Group
Log an agent out of their ACD
Group
Are a Supervisor assigning an
agent into another ACD Group or
changing an agent's status
Change your ACD Group
assignment
Answer a call on a specific trunk
Monitor a room telephone
Change the COS of another
extension. Must be allowed in
Program 20-13-28.
Change the language of a display
telephone.
Change the ability for a second call
with DID/DISA/DIL
Transfer an Electra Elite IPK II
Wireless call when out of range
Program extension names
Make an Internal Zone Page
Make an All Call Internal Page
Place a call to a Door Box
Make an External Zone page
Make an External All Call page
For this feature. . .
Automatic Call
Distribution (ACD)
Toll Restriction
Automatic Call
Distribution (ACD
Automatic Call
Distribution (ACD
Automatic Call
Distribution (ACD)
Automatic Call
Distribution (ACD)
Central Office Calls,
Answering
Hold
Hotel/Motel
(Room Monitor)
Class of Service
Alphanumeric Display /
Maintenance
Central Office Calls,
Answering
Electra Elite IPK II
Wireless
Name Storing
Paging, Internal
Door Box
External Paging
Electra Elite IPK II
Also see
Function Key. . .
-
-
-
-
-
-
-
-
-
-
-
-
55
21 + zone
22
-
19 + zone
20
Codes Tables