NEC Electra Elite IPK II System User Manual page 1158

Document Revision 4C
For this feature...
1
Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker key first).
Automatic Call
Distribution (ACD)
Automatic Route
Selection or Trunk
Group Routing
Background Music
Call Forwarding
3 - 14
Table 3-3 Service Codes by Feature (Continued)
Dial this Service Code...
5

655
656
657
658
659
Hookflash + 660
667
668
669
670 + ACD Group
9
725
745
742
744
743
746
741
1
When you...
Log out of or in to an ACD Group
Log out of or in to an ACD Group from a
single line telephone
Activate Work Time from a single line
telephone
Cancel Work Time from a single line
telephone
Activate Rest Mode from a single line
telephone
Cancel Rest Mode from a single line
telephone
Use ACD Recording for SLT
Allow ACD Agent to log into a group
Allow ACD Agent to log out of a group
Allow supervisor to change agent's status
Change your ACD Group assignment
Place an call using Trunk Group
Routing or Automatic Route Selection
Turn Background Music on or off
Set/Cancel Call Forwarding
(Both Ringing)
Set/Cancel Call Forwarding when Busy
Set/Cancel Call Forwarding when Busy/
No Answer
Set/Cancel Call Forwarding No Answer
Set/Cancel Call Forwarding Follow Me
Set/Cancel Call Forwarding Immediate
Electra Elite IPK II
Also see
Function
Key...
10

17

17

13

13

-
-
02

04
Codes Tables