Index - Avaya Compact Contact Center Installation Manual

Index

C
Call Center Modules ...................................... 43
Call Center View.............................................. 5
CCC Applications .......................................... 27
CCC User Access............................................ 6
CCV Alarm Reporter........................................ 5
Client PC Win2000
Map Network Drive..................................... 26
Client PC Win95
Map Network Drive..................................... 25
Client PC Win98
CCC............................................................ 27
Client PC WinNT
CCC............................................................ 27
Map Network Drive..................................... 24
Comms Failure .............................................. 43
Comms Restored........................................... 43
D
Delta Server................................................... 63
Delta Server................................................... 43
Device Properties .......................................... 64
F
Find Server .................................................... 68
Forecasting................................................ 6, 65
I
INDeX Archiver .............................................. 68
Init Comms .................................................... 43
Install
CCC Applications ....................................... 27
Install Wizard ................................................. 28
L
License keys............................................ 44, 45
Limitations
Above 15 Agents ........................................ 10
Below 15 Agents .......................................... 8
Login Codes .................................................. 48
O
Overview
CCC Applications ....................................... 27
Compact Contact Center.............................. 8
PC Configuration ........................................ 11
P
PC Wallboards................................................. 5
Compact Contact Center Installation Manual
40DHB0002USBG Issue 4a (05/29/2003)
R
Report Designer .............................................. 6
Report Manager............................................... 5
Rostering ................................................... 6, 65
S
Scheduling................................................. 6, 65
Server PC
CCC............................................................ 27
PC Name.............................................. 16, 23
Server Components ................................... 28
Software Applications
Server PC................................................... 27
Specification
Wallboard Devices ..................................... 13
System Specification
Computer Systems ..................................... 11
Expansion Cards ........................................ 11
System Software ........................................ 11
T
Telephone System......................................... 44
Group Reporting......................................... 47
Naming Dns................................................ 46
Reporting Voice Manager.......................... 48
Requirements ............................................. 44
W
Wallboard 10
Ceiling Mounting......................................... 58
Connection ................................................. 59
Installation .................................................. 57
Introduction........................................... 13, 57
Maintenance............................................... 62
Specification ............................................... 13
System Wiring ............................................ 61
Wall Mounting............................................. 57
Wallboard 22
Ceiling Mounting......................................... 50
...................................................... 54
Connection
External Devices ........................................ 52
Installation .................................................. 49
Introduction........................................... 13, 49
Maintenance............................................... 53
RS485 Communication .............................. 56
Specification ............................................... 13
Wall Mounting............................................. 50
Wallboard Devices......................................... 64
Wallboard Server ........................................... 63
Workforce Management Interface ............. 6, 65
Index - Page 69
Index - Page 69