Acd Fixed Feature Keys; Soft Keys - Nortel 1110 Fundamentals

392 Nortel IP Phone 1150E
The six self-labeled line/programmable feature keys are numbered 0-5 for
the first key page, and 6 to 11 for the second key page.
When key 0 is programmed as the ACD In-Calls key, the default features are
assigned to the Automatic Call Distribution (ACD) fixed keys.
ACD fixed feature keys
Key numbers 12 to 15 are used for the ACD fixed features. See
"ACD default Agent fixed feature keys" (page 392)
default Agent fixed feature keys or
(page 392)
For a description of supported call features, see
(page
Table 55
ACD default Agent fixed feature keys
Key number
Key 12
Key 13
Key 14
Key 15
The In-Calls key mirrors the programming of key 0; it is not separately
programmable.
Table 56
Supervisor fixed feature keys
Key number
Key 12
Key 13
Key 14
Key 15

Soft keys

You can assign a maximum of nine functions to the four soft-labeled,
predefined soft keys. Because the soft keys are predefined, the user cannot
change the key number assignment. Functions are assigned to the soft
keys in layers in LD 11.
The Message Waiting key is numbered 16.
Copyright © 2003–2007, Nortel Networks
.
for a list of Supervisor fixed feature keys.
551).
Response
NRD
MSB
ASP
EMR
Response
OBV
RAG
AAG
AMG
Nortel Communication Server 1000
IP Phones Fundamentals
NN43001-368 01.02 Standard
Release 5.0 20 June 2007
for a list of the ACD
Table 56 "Supervisor fixed feature keys"
Appendix "Call features"
Description
Not Ready
Make Set Busy
Call Supervisor
Emergency
Description
Observe Agent
Call Agent
Answer Agent
Answer Emergency
Table 55