How To Get Help; Getting Help From The Nortel Web Site; Getting Help Over The Phone From A Nortel Solutions Center; Getting Help From A Specialist By Using An Express Routing Code - Nortel 1110 Fundamentals

How to get Help

This chapter explains how to get help for Nortel products and services.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
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Getting help over the phone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical Support
Web site, and you have a Nortel support contract, you can also get help
over the telephone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the telephone
number for your region:
www.nortel.com/callus

Getting help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:
Copyright © 2003–2007, Nortel Networks
.
download software, documentation, and product bulletins
search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
sign up for automatic notification of new software and documentation
for Nortel equipment
open and manage technical support cases
Nortel Communication Server 1000
IP Phones Fundamentals
NN43001-368 01.02 Standard
Release 5.0 20 June 2007
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