Nortel 2001 Additional Applications
External server applications user guide
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- Installation and operation manual (432 pages) ,
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Summary of Contents for Nortel 2001
- Page 1 Title page IP Phone External Server Applications User Guide...
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Page 3: Revision History
Revision history August 2005 Standard 3.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5. May 2005 Standard 2.00. This document is up-issued to support the IP Phone 2007. February 2005 Standard 1.00. This is a new document, issued to support the 8.x Firmware Upgrade for IP Phones. - Page 4 Revision history...
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Page 5: Table Of Contents
Contents About the Nortel IP Phones ......7 External Server Applications ......8 External Server Applications feature support . - Page 6 Contents...
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Page 7: About The Nortel Ip Phones
About the Nortel IP Phones The Nortel IP Phones bring voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Note: Not all features are available on all telephones or all call servers. -
Page 8: External Server Applications
The application information displays on the LCD screen of your IP Phone. Only one application can be active at a time. While browsing applications, you can make or receive telephone calls. You can use the feature key to toggle between the IP Phone and external text-based applications. - Page 9 In addition to text-based external applications, the IP Phone 2007 provides access to graphical-based external applications. An example of an application display is shown in Figure 1. Figure 1: IP Phone 2007 graphical external application To access the graphical external applications using an IP Phone 2007, use the following soft keys: Note: Users cannot access both text and graphical external applications on a phone.
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Page 10: External Server Applications Feature Support
Not all IP Phones support the External Server Applications (XSA) features. Table 2 lists the IP Phones and whether they support XSA features. Table 2: IP Phone support for XSA features Telephone model IP Phone 2001 IP Phone 2002 IP Phone 2004 IP Phone 2007 IP Audio Conference Phone... - Page 11 Table 3: IP Phone user interface differences (Part 2 of 2) IP Phone 2002 IP Phone 2004 Navigation keys This document describes procedures using the IP Phone 2004 interface. The IP Phone 2004 soft keys correspond to the IP Phone 2007 soft keys, and IP Phone 2007 users can use Table 3 as a guide.
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Page 12: Using Text-Based External Server Applications
External Server Applications Using text-based External Server Applications This section provides information on the following topics: • “To establish a text XSA session:” • “To access the News application:” on page 13 • “To access the Finance application:” on page 14 •... - Page 13 Figure 2: IP Phone 2004 display during an XSA session The following procedures show how to navigate through a series of applications using an IP Phone 2004. These are examples and can vary according to the XSA used. See the appropriate application gateway documentation for further information.
- Page 14 External Server Applications To access the Finance application: Up/Down 2. Press the scroll and highlight an available headline. Select 3. Press the soft key, or tap the news item, to choose the news story. The Loading … message displays. Next 4.
- Page 15 XSA display. b. Stock Quotes — The Loading… message displays. — Use the telephone dialpad to enter the symbol for the stock for which you want a quotation. — Press the soft key to retrieve the results.
- Page 16 2. Press the scroll and highlight Find a Person. Select 3. Press the soft key. 4. At the prompt, use the telephone dialpad to enter the first name (for example, John). Note: If you make a mistake, press the BkSpace soft key to correct your entry.
- Page 17 External Server Applications 6. At the prompt, use the telephone dialpad to enter the last name (for example, Smith). Note: If you make a mistake, press the BkSpace soft key to correct your entry. 7. Press the soft key. 8. At the prompt, use the telephone dialpad to enter the zip code or postal code (for example, 90210).
- Page 18 External Server Applications To exit an XSA session: 10. Choose one of the following: Call — Press the soft key to automatically place a call. Next — Press the another person. — Press the soft key to return to the XSA menu. Note: If the search is unsuccessful, the response Your search has returned no results displays.
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Page 19: Using Graphical-Based External Server Applications
Use the USB keyboard and mouse to navigate in the screen. Consult your system administrator for documentation on the graphical applications available on your telephone. To exit an XSA session: External Server Applications Choose one of the following: Graphical Applications —... -
Page 20: Call Interactions
Call interactions This section provides information on the following topics: • answer a telephone call while in an XSA session. • place a telephone call while in an XSA session. To answer a phone call while in an XSA session: To place a phone call while in an XSA session: 1. -
Page 21: Feature Interactions With Ip Phones
Feature interactions with IP Phones Table 4 shows how XSA interacts with IP Phone call features. Table 4: IP Phone interactions (Part 1 of 2) IP Phone feature Auto Answerback, Dial Intercom, any other voice call Boss Secretarial Filtering Call Party Name Display External Server Applications Expand to PC 4. - Page 22 When XSA attempts to originate a Handsfree call using the telephone that has HFD Class of Service, the microphone does not work. If the telephone has HFA Class of Service, the microphone does work.
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Page 23: Terms You Should Know
A list of all incoming calls (maximum 100 entries). Calling Party Name Display (CPND) Information appearing on the LCD screen, such as the caller’s name and telephone number. The system must have CPND enabled. Category 5 (Cat 5) Balanced 100 Ohm cable and associated connecting hardware whose transmission characteristics are specified up to 100 MHz. - Page 24 Terms you should know Date/Time display The current date and time when the telephone is in an idle state. Directory key Enables access to Corporate Directory, Personal Directory, Redial List, and Callers List. Directory Number (DN) A number consisting of one to seven digits for a telephone. Also known as an extension number.
- Page 25 Interrupted dial tone A broken or pulsed dial tone you hear when you access some features on your telephone. IP Phone Key Expansion Module (KEM) An optional hardware module that provides additional line appearances and feature keys to your IP Phone. Up to two KEMs can be attached to a IP Phone 2004, providing a total of 48 keys.
- Page 26 Terms you should know Message Waiting indicator/Incoming Call indicator An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off. Meridian 1 An office communications system. More.. An option allowing access to the multiple layers of soft keys. Soft keys are the four keys located directly below the display area.
- Page 27 The main extension number on your telephone. Private line A feature that can be assigned to your telephone. With this line, you can reach an outside number without dialing a code to access an outside line. Internal extensions cannot be dialed from a private line.
- Page 28 Terms you should know Services key A fixed key used to access options, such as Telephone Options, Password Admin, Display Network Diagnostics Utilities, Virtual Office Login, Virtual Office Logout, Test Local Mode, and Resume Normal Mode. Shared Directory Number A DN (extension) that is shared by two or more persons.
- Page 29 System or Switch Your office communications system. Switchhook A button that the handset depresses, disconnecting your call when you replace the handset. When lifted, the handset releases the switchhook, and you either answer an incoming call or you receive a dial tone to make a call. User Interface Screen displays that interact with the end user as a result of an action or event.
- Page 30 Terms you should know...
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Page 31: Index
Index Attendant 23 AutoDial 23 Call interactions 20 Callers List 23 Calling Party Name Display (CP- ND) 23 Cat 5 23 Communication Server 1000 23 Copy key 23 Date/Time display 24 Directory key 24 Directory Number (DN) 24 Expand to PC key 24 External Server Applications features External server applications 8... - Page 32 Index News 13 Off-hook 26 Outbox/Shift key 26 Paging tone 26 Password Admin 27 Personal Directory 27 Primary directory number 27 Private Line 27 Programmable line (DN)/feature keys (self-labeled) 27 Quit key 27 Redial List 27 Ringback/ring tone 27 Secondary Directory Number 27 Services key 28 Shared Directory Numbers 28 Soft keys (self-labeled) 28...
- Page 34 Nortel, Nortel (Logo), the Globemark, This is the Way, This is Nortel (Design mark), SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.