Nortel 2001 User Manual
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Nortel 2001 User Manual

Nortel 2001 User Manual

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Nortel Communication Server 1000
IP Phone 2001
User Guide

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  • Page 1 Title page Nortel Communication Server 1000 IP Phone 2001 User Guide...

  • Page 3: Revision History

    Standard 01.01. This document is issued to support Communication Server 1000 Release 5.0. This document contains information previously contained in the following legacy document, now retired: IP Phone 2001 User Guide (NN-10300- 048). July 2006 Standard 6.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5.
  • Page 4 Revision history...

  • Page 5: Table Of Contents

    Contents About the Nortel IP Phone 2001 ..... . 9 Basic features ........9 Telephone display .
  • Page 6 Contents Activating Ring Again ....... 31 Using Last Number Redial ......33 Using Speed Call .
  • Page 7 Contents Using Forced Camp-on ......58 Overriding a busy signal ......59 Using Privacy Release .
  • Page 8 Contents...

  • Page 9: About The Nortel Ip Phone 2001

    About the Nortel IP Phone 2001 About the Nortel IP Phone 2001 The Nortel IP Phone 2001 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Note: All features are not available on all telephones. Consult your system administrator to verify which features are available for your use.

  • Page 10: Telephone Display

    About the Nortel IP Phone 2001 Telephone display The LCD screen on your IP Phone 2001 has two display areas: • The upper display area is for single-line information such as caller number, caller name, feature prompt strings, user-entered digits, date and time (or call timer, if provisioned in the Telephone options menu), and telephone information.

  • Page 11: Telephone Controls

    About the Nortel IP Phone 2001 Figure 2: IP Phone 2001 Telephone controls Note: Some IP Phone 2001 phones come with optional key caps. Text in parentheses indicates labels appearing on the key caps. For example, (Goodbye). Use the Volume control bar to adjust the volume of the ringer, handset, and speaker.
  • Page 12 About the Nortel IP Phone 2001 Use the Goodbye key to terminate an active call. (Goodbye) Press the Hold key to put an active call on hold. Press the Line (DN) key to return to the caller on hold. (Hold)

  • Page 13: Call Features And Flexible Feature Codes

    Call features and FFCs must be assigned to your telephone and supported by system software. Security features This section describes the following features, which are designed to enhance the security of your IP Phone 2001: • Using encrypted calling •...

  • Page 14: Using Encrypted Calling

    About the Nortel IP Phone 2001 Using encrypted calling Your IP Phone 2001 supports secure communication using Secure Real- Time Protocol (SRTP) media encryption feature. After the feature is enabled, a security icon (q) appears on the screen when your call is encrypted.
  • Page 15 7. Use the dialpad to enter the new password. 8. Press the Select soft key to accept the new password. Note: If you are locked out of your IP Phone 2001, or have forgotten your SCPW, contact your system administrator.

  • Page 16: Connecting The Components

    Connecting the components Before you begin CAUTION Damage to equipment Do not plug the IP Phone 2001 into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your telephone into a 10/ 100BaseT Ethernet jack.
  • Page 17 Connecting the components Figure 3: IP Phone 2001 connections...

  • Page 18: Configuring Options

    Station Control Password. • Virtual Office Login Test Local Mode (for Branch Office) menus are listed when an IP Phone 2001 Class of Service is configured for Virtual Office and Branch Office. For more information, see page 64. Note: The Password...
  • Page 19 Configuring options To use the Telephone Options menu: 1. Press the Services key. (Services) 2. Press the Navigation keys to scroll and highlight Telephone Options. 3. Press the Select soft key. 4. Press the Navigation keys to scroll and highlight an option (for example, Language...).

  • Page 20: Adjusting The Volume

    Configuring options Adjusting the volume Press the Services key, select Telephone Options, and select Volume adjustment... from the menu. To adjust the volume: 1. Press the Navigation keys to scroll and highlight one of the following: — Ringer — Handset —...

  • Page 21: Adjusting The Display Screen Contrast

    Configuring options Adjusting the display screen contrast Press the Services key, select Telephone Options, and select Contrast adjustment from the menu. To adjust the display screen contrast: 1. To increase or decrease the display contrast level, choose one of the following: —...

  • Page 22: Selecting Date And Time Format

    Configuring options To select a language: 1. Press the Navigation keys to scroll and highlight the desired language (for example, German [Deutsche]). Note: Some languages may not be Deutsche installed on your IP phone. Contact your system administrator for more information on available languages.

  • Page 23: Selecting Local Dialpad Tone

    Configuring options 2. Choose one of the following: — Press the Select soft key to save the format and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations. Selecting local dialpad tone Use the Local Dialpad Tone option if you want the telephone dialing keys to produce a sound when you press them.

  • Page 24: Selecting A Ring Type

    Configuring options 2. Choose one of the following: — Press the Select soft key to save the tone selection and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations. Selecting a Ring type Use the Ring type option to configure the ring tone for the telephone.

  • Page 25: Viewing Telephone Information

    Configuring options 3. Choose one of the following: — Press the Select soft key to save the ring type and return to the Telephone Options menu. — Press the Stop soft key and use the Navigation keys to select a different ring type.

  • Page 26: Enabling Or Disabling Call Timer

    Configuring options 2. Press the Cancel soft key to return to Telephone Options menu. Enabling or disabling Call Timer The call timer measures how long you are on each call. The calling party’s number is displayed for the first 5 seconds of the call, and is then replaced by the call timer.
  • Page 27 Configuring options To configure Live Dialpad 1. Press the Up and Down navigation keys to scroll and highlight Live Dialpad. 2. Press the Select soft key. 3. Press the Up and Down navigation keys to scroll and highlight one of the following: —...

  • Page 28: Making A Call

    Making a call Making a call This section describes the various methods that you can use to make a call: • “Using off-hook dialing” on page 28 • “Using on-hook dialing” on page 29 • “Using Live Dialpad” on page 29 •...

  • Page 29: Using On-Hook Dialing

    Making a call Using on-hook dialing Use on-hook dialing to dial the number before lifting the handset. 1. Leave the handset in the cradle. 2. Press the Line (DN) key. (Line) 3. Dial the number when the dial tone sounds. 4.

  • Page 30: Using Predial

    Making a call 3. When the called party answers, lift the handset. 4. To terminate the call, choose one of the following: — Replace the handset into the cradle. — Press the Goodbye key. (Goodbye) Using Predial Use the Predial feature to enter, preview, and edit numbers before dialing.

  • Page 31: Activating Ring Again

    Making a call 4. Choose one of the following to terminate the call: — Replace the handset into the cradle. — Press the Goodbye key. (Goodbye) To edit a Predial number: 1. Without selecting the Line (DN) key, enter the number to be dialed. 2.
  • Page 32 Making a call To activate Ring Again: 1. Dial a number and receive a busy tone or no answer. 2. Choose one of the following: — Press the Ring Again soft key. — Enter the Ring Again Activate FFC. To call a Ring Again party after you receive notification: 1.

  • Page 33: Using Last Number Redial

    Making a call Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial with the handset: 1. Lift the handset. 2. Press the Line (DN) key. (Line) To use Last Number Redial without lifting the handset: Without lifting the handset, press the Line (DN) key twice (the last number dialed is...

  • Page 34: Using System Speed Call

    Making a call 2. At the prompt: — Enter a one-, two-, or three-digit code (0-999). — If required, enter the access code (for example, 9). — Enter the telephone number (internal, external, or long-distance number). 3. Press the Speed Call Controller soft key again to save the code and number.
  • Page 35 Making a call To make a System Speed Call: 1. Lift the handset. 2. Choose one of the following: — Press the System Speed Call (SScUsr) soft key. — Press the System Speed Call Controller (SScCtl) key. 3. Dial the Speed Call code to automatically dial the number.

  • Page 36: Answering A Call

    Answering a call Answering a call Each incoming call causes the telephone to ring and the Message Indicator lamp to flash. To answer a call: Lift the handset. Note: Do not use the Line (DN) key to answer a call.

  • Page 37: While On An Active Call

    While on an active call While on an active call Use the following features during an active call: • “Placing a call on hold” on page 37 • “Transferring a call” on page 37 • “Using Timed Reminder Recall” on page 38 •...

  • Page 38: Using Timed Reminder Recall

    While on an active call To use the Transfer feature to direct a call to a third party: 1. Press the Transfer soft key. The other party is on hold and a dial tone sounds. 2. Dial the DN number to which the call is transferred.

  • Page 39: Using Call Park

    While on an active call 3. Choose one of the following to start the recall timer: — Press the Transfer soft key again. — Replace the handset before the extension answers. If the transfer is complete, the recall timer stops. If the transferred call is not answered, your telephone rings: 1.
  • Page 40 While on an active call To park a call on the System Park DN or on your own DN: During an active call, press the Park soft key twice. Note: By default, the call is parked on your DN unless a System Park enabled to automatically park calls on the system.

  • Page 41: Recording A Calling Party Number

    While on an active call 3. Dial the DN where you parked the call. Note: If a parked call is not retrieved within a specified time period, it rings back to your telephone or the attendant. Recording a Calling Party Number Use the Calling Party Number feature during an established call to record a caller's number or to charge a call to an account number.
  • Page 42 While on an active call To activate Call Trace: 1. Choose one of the following: — Press the Transfer soft key. — Press the Conference soft key. 2. Dial the SPRE code followed by enter the Call Trace FFC to automatically reconnect.

  • Page 43: While Away From Your Desk

    While away from your desk While away from your desk Use the following features when you are away from your desk: • “Using Call Forward” on page 43 • “Using Internal Call Forward” on page 44 • “Using Remote Call Forward” on page 45 •...

  • Page 44: Using Internal Call Forward

    While away from your desk To reinstate Call Forward to the same number: Press the Forward soft key twice. Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone.

  • Page 45: Using Remote Call Forward

    While away from your desk Using Remote Call Forward Use Remote Call Forward (from any telephone other than your own) to forward your calls to any DN. To activate Remote Call Forward: 1. Lift the handset. 2. If calling from a telephone outside the system, dial your direct system access number and wait for dial tone.
  • Page 46 While away from your desk 7. Press the key. To deactivate Remote Call Forward: 1. Lift the handset. 2. If calling from a telephone outside the system, dial the direct system access number and wait for the dial tone. 3. Dial the Remote Call Forward Deactivate FFC.

  • Page 47: Securing Your Telephone

    While away from your desk Securing your telephone The Electronic Lock feature is controlled using your Station Control Password. To change your Station Control Password, see “Security features” on page 13. To lock your telephone: 1. Lift the handset. 2. Dial the Electronic Lock Activate FFC.
  • Page 48 While away from your desk 3. Dial your Station Control Password. 4. Choose one of the following: — If dialing locally, press the Goodbye key. (Goodbye) — If dialing the FFC remotely, dial your...

  • Page 49: Talking With More Than One Person

    Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people: • “Setting up a conference call” on page 49 • “Using Group Call” on page 50 Setting up a conference call Use the Conference feature to set up a conference call.

  • Page 50: Using Group Call

    Talking with more than one person If the person you attempt to add to the conference is unavailable: 1. Press the Goodbye key. (Goodbye) 2. Press the Line (DN) key to return to your original call (Line) Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until they all answer.
  • Page 51 Talking with more than one person To answer a Group Call: Lift the handset. Note: After you answer a Group Call, three 10-second tones notify you that there is a group call on your extension. To end a Group Call: Press the Goodbye key.

  • Page 52: Working Without Interruption

    Working without interruption Working without interruption This section describes a feature that provides uninterrupted work time. Using Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy: 1.

  • Page 53: Additional Calling Features

    Additional calling features Additional calling features The following calling features are available on some IP Phone 2001 phones. Contact your system administrator to find out if they are available to you. • “Using Call Page Connect to make an announcement” on page 53 •...

  • Page 54: Charging A Call Or Charging A Forced Call

    Additional calling features 4. Press the Goodbye (Goodbye) Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature lets users charge long-distance calls to the account they specify when using a telephone restricted to local calls.
  • Page 55 Additional calling features 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Press the Line (DN) key to return to the call. (Line) To charge a call to an account when you transfer a call: 1.
  • Page 56 Additional calling features 5. Press the Transfer soft key when you hear the telephone ring. Note: You can talk privately to the person at the transfer number before you press the Transfer key. To charge a call to an account after you add someone to a conference call: 1.

  • Page 57: Using Enhanced Override

    Additional calling features Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party.

  • Page 58: Using Forced Camp-On

    Additional calling features Using Forced Camp-on Use the Forced Camp-on feature to automatically ring another telephone (internal or external) immediately after that telephone disconnects from its current call. To use Forced Camp-on: You receive a busy signal after dialing a telephone number.

  • Page 59: Overriding A Busy Signal

    Additional calling features Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy or engaged signal: 1. You dial a telephone number and receive a busy signal. 2. Enter the Override FFC.
  • Page 60 Additional calling features To use Privacy Release on an established call: Press the Privacy Release soft key during a call. Others join the call by pressing the shared number (DN) key on their telephone (Multiple Appearance DN feature).

  • Page 61: Using Radio Page

    Additional calling features Using Radio Page Use the Radio Page feature to page a person. The paged person answers the call after entering a special Page Meet-me code from any telephone. To use Automatic Preselection (Meet-me page): 1. Lift the handset. 2.
  • Page 62 Additional calling features To use Automatic Post selection: The called party is either busy on the telephone or away from the desk. To page the called party, there is no need to redial the number of the called party. 1. Press the Radio Page soft key.
  • Page 63 Additional calling features 3. Dial your own DN to connect to the paging caller. If the caller has hung up, a steady, high-pitched (Number Unavailable) tone sounds.

  • Page 64: Additional Telephone Features

    Virtual Office by the IP Phone 2002, IP Phone 2004, IP Softphone 2050, or another IP Phone 2001. Note 3: When used as the remote telephone, the IP Phone 2001 can activate only an IP Phone 2001 for Virtual Office.

  • Page 65: Logging In To Virtual Office

    Additional telephone features Logging in to Virtual Office To activate Virtual Office on your office telephone from your remote telephone: 1. Press the Services key. 2. Press the Navigation keys to scroll and highlight Virtual Office Login. 3. Press the Select soft key.

  • Page 66: Using Virtual Office On Your Remote Telephone

    Using Virtual Office on your remote telephone Figures 4 illustrate IP Phones logged on to an IP Phone 2001 using Virtual Office. Figure 4: Logged on to an IP Phone 2001 using an IP Phone 2001...
  • Page 67 Additional telephone features Figure 5: Logged on to an IP Phone 2001 using an IP Phone 2002 Figure 6: Logged on to an IP Phone 2001 using an IP Phone 2004...

  • Page 68: Using Virtual Office On Your Office Telephone

    Additional telephone features Figure 7: Logged on to an IP Phone 2001 using an IP Softphone 2050 On the displays of IP Phone 2002 and 2004, and IP Softphone 2050, the feature keys remain empty (except for the appearance of your DN) as your IP Phone 2001 does not support feature keys.

  • Page 69: Logging Out Of Virtual Office

    Additional telephone features To regain operation of a telephone being used for Virtual Office: Choose one of the following: 1. To completely disconnect your office telephone from the remote telephone: a. Press the Home soft key. b. Enter your user ID and password (this logs the office telephone back on to your office network).

  • Page 70: Troubleshooting Virtual Office

    Additional telephone features Troubleshooting Virtual Office Virtual Office can display error messages on-screen. The following table lists error messages and actions to correct the causes. Table 1: Troubleshooting Virtual Office (Part 1 of 3) Displayed message Probable cause Action Busy, try again Remote IP Phone is Wait for remote active (not idle).
  • Page 71 2002, IP Phone 2004, or IP Softphone 2050 or IP Softphone 2050 and try to log in from an again, or consult your IP Phone 2001 system administrator. (some restrictions apply). Permission Denied Incorrect user ID Enter correct user ID.

  • Page 72: Using Media Gateway 1000B

    Additional telephone features Table 1: Troubleshooting Virtual Office (Part 3 of 3) Displayed message Probable cause Action Permission Denied Incorrect user ID Enter correct user ID. entered. Incorrect Station Select Retry and try Control Password again with the correct entered. Station Control Password.

  • Page 73: Using Test Local Mode

    Additional telephone features Local Mode If the WAN connection goes down, the telephone loses communication with the Main Office TPS. The telephone then registers with the MG 1000B and receives telephone services from the branch office. “LOCAL MODE” appears on the telephone display when in local mode. Using Test Local Mode Use Test Local Mode to check local mode functionality (make and receive telephone calls).

  • Page 74: Troubleshooting Mg 1000B

    Additional telephone features 2. Using the Navigation keys, highlight Resume Normal Mode. 3. Press the Select key (the telephone registers back to the Main Office). Troubleshooting MG 1000B MG 1000B can display error messages on-screen. The following table lists error messages and actions to correct the causes. Table 2: Troubleshooting MG 1000B Display message Probable cause...

  • Page 75: Using Hospitality Features

    Using Hospitality features Using Hospitality features Use the following Hospitality features for hotel operations. Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the system to automatically place a call to yourself at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant.
  • Page 76 Using Hospitality features To quit an Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. (Goodbye) To verify the time for the Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC.

  • Page 77: Using External Server Applications

    Using External Server Applications Using External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 2001. For more information about the External Server Applications, see the Nortel IP Phone External Server Applications User Guide (NN43100-100).

  • Page 78: Flexible Feature Codes (Ffc)

    Flexible Feature Codes (FFC) Flexible Feature Codes (FFC) Use this table to keep track of the FFCs assigned by your system administrator. Table 3: FFCs Feature Feature Automatic Wake-Up Malicious Call Trace Activate Automatic Wake-Up Pickup Ringing Number Deactivate Automatic Wake-Up Verify Remote Call Forward Activate Call Detail Recording...

  • Page 79: Regulatory And Safety Information

    Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
  • Page 80 Regulatory and safety information Table 4 lists EMC compliance for various jurisdictions. Table 4: EMC Compliance Jurisdiction Standard Description United States FCC CFR 47 Class B Emissions: FCC Rules for Radio Part 15 Frequency Devices Canada ICES-003 Class B Emissions: Interference-Causing Equipment Standard: Digital Apparatus Australia/New AS/NZS 3548...

  • Page 81: Other

    EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://www.nortel.com/corporate/community/environment/life_cycle/ declarations.html or Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany. DenAn regulatory notice for Japan...
  • Page 82 Regulatory and safety information...

  • Page 83: Terms You Should Know

    Context-sensitive soft keys The four keys located directly below the display area on the IP 2001 phone are referred to as context-sensitive soft keys. The context-sensitive soft keys are dual purpose keys. The label and function of each key changes depending upon the call processing state.
  • Page 84 Information display Any display of call activity, lists, prompts, and status of calls. On the IP Phone 2001 this information area is a one-line by 24- characters. If the text message exceeds this area, a scroll arrow icon indicates that you must use the scroll keys to view the remaining text.
  • Page 85 A broken or pulsed dial tone, heard when you access some features on your telephone. Message (Inbox) A fixed key on the IP Phone 2001 that connects to your voice messaging system when the key is pressed. Message Waiting Indicator (MWI)/Incoming call indicator An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off.
  • Page 86 Terms you should know Shared Directory Number A DN (extension) that is shared by two or more persons. Special Prefix code (SPRE) Special codes entered using the dialpad, followed by a two-digit access code, that enable features (for example, Call Forward All Calls requires entry of SPRE code + 74).
  • Page 87 Terms you should know Switchhook A button that the handset presses down, disconnecting your call when you replace the handset. The handset (when lifted) releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call. User Interface Screen displays that interact with the end-user as a result of an action or event.
  • Page 88 Terms you should know...

  • Page 89: Index

    Index Index Enhanced Override 57 External server applications 77 About the IP Phone 2001 9 Answer a call 36 Attendant 83 Fastbusy 84 Automatic Wake-Up 75 Feature display 84 Fixed key 84 Flexible Feature Code (FFC) 44, Basic features 9...
  • Page 90 Index Line key 11 Ring type 24 Local DialPad Tone 23 Ringback/ring tone 58, 85 Make Set Busy 52 Secure your telephone 47 Malicious call trace 41 Services key 12, 85 Media Gateway 1000B 72 Services menu 18 Meet-me page 61 Shared Directory Numbers 86 Message key 12, 85 Soft keys (self-labeled) 13, 86...
  • Page 91 Index Virtual Office logout 69 Virtual Office on your office tele- phone 68 Virtual Office on your remote tele- phone 66 Volume adjustment 20 Volume control bar 11...
  • Page 92 Index...

  • Page 94: User Guide

    Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. Document Number: NN43115-102 Document Release: Standard 01.01...

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