Nortel 1110 Fundamentals page 381

Agent default configuration
Table 51 "IP Phone 1150E keys and functions for default Agent key
configuration" (page 381)
default Agent key configuration. You can configure these keys for different
functions.
Table 51
IP Phone 1150E keys and functions for default Agent key configuration
Key
Activity key
Feature key
Not Ready
Make Set Busy
Supervisor
Emergency
Supervisor key configuration
Table 52 "IP Phone 1150E keys and functions for Supervisor key
configuration" (page 381)
functions for Supervisor key configuration. You can configure these keys
for different functions.
Table 52
IP Phone 1150E keys and functions for Supervisor key configuration
Key
Display Agents
Interflow
Answer Emergency
Answer Agent
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shows IP Phone 1150E keys and functions for
Function
Press the Activity key and enter the appropriate activity code to
record the activity the agent is performing. This key is reserved
for future implementation.
The Feature key supports the assignment of any telephony feature.
This key is reserved for future implementation.
Press the Not Ready key to exit the Automatic Call Distribution
(ACD) queue without logging out.
Press the Make Set Busy key to log out of the ACD queue and
agent position.
Press the Supervisor key to open a direct line between the agent IP
Phone and the supervisor IP Phone.
Press the Emergency key to place an emergency call to the
Supervisor.
shows IP Phone 1150E components and
Function
Press the Dsply Agents key to obtain a summary of the current
status of all agent positions.
Press the Interflow key to forward calls to a predefined target queue
when the call backlog, or the waiting time in the queue exceeds a
set threshold.
Press the Ans Emerg key to join the agent in an emergency situation
call.
The Ans Agent key corresponds to the agent Supervisor key.
Press the Ans Agent key to open the direct line between the
Supervisor and the agent.
Nortel Communication Server 1000
IP Phones Fundamentals
NN43001-368 01.02 Standard
Release 5.0 20 June 2007
Components and functions 381