1. Manuals
  2. Brands
  3. Nortel Manuals
  4. IP Phone
  5. 1140E
  6. User manual

Nortel 1140E User Manual

Hide thumbs Also See for 1140E:
Table of Contents

Advertisement

Quick Links

Download this manual
Title page
Nortel Communication Server 1000
IP Phone 1140E
User Guide
Get user manuals:
See SafeManuals.com

Advertisement

Table of Contents
loading

Related Manuals for Nortel 1140E

Summary of Contents for Nortel 1140E

  • Page 1 Title page Nortel Communication Server 1000 IP Phone 1140E User Guide Get user manuals: See SafeManuals.com...
  • Page 2 Get user manuals: See SafeManuals.com...
  • Page 3 Revision history Revision history June 2009 Standard 03.02. This document is up-issued to support Nortel Communications Server 1000 Release 6.0. May 2009 Standard 03.01. This document is up-issued to support Nortel Communications Server 1000 Release 6.0. January 2009 Standard 02.05. This document is up-issued to support Nortel Communications Server 1000 Release 5.5 for UNIStim 3.0.
  • Page 4 Revision history June 2006 Standard 4.00. This document is issued to support Nortel Communication Server 1000 Release 4.5 software. Added support for new security features. February 2006 Standard 3.00. This document is issued to support Nortel Communication Server 1000 Release 4.5 software.

  • Page 5: Table Of Contents

    Contents About the Nortel IP Phone 1140E ....11 Basic features ........11 Telephone controls .
  • Page 6 Contents Enabling or disabling Call Timer ....48 Enabling OnHook Default Path ....49 Changing feature key labels .
  • Page 7 Contents Using Predial ........87 Using AutoDial .
  • Page 8 Contents Talking with more than one person ....114 Using the Call Join feature ......114 Setting up a conference call .
  • Page 9 Contents Troubleshooting Virtual Office ....148 Using Media Gateway 1000B ......150 Using Test Local Mode .
  • Page 10 Contents Get user manuals: See SafeManuals.com...

  • Page 11: About The Nortel Ip Phone 1140E

    About the Nortel IP Phone 1140E About the Nortel IP Phone 1140E Your Nortel IP Phone 1140E brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. In this guide, self-labeled line/programmable feature key labels appear beside the keys, and context-sensitive soft key labels appear directly above the keys.
  • Page 12 About the Nortel IP Phone 1140E Note: Some IP Phone 1140E phones are not configured to support soft key functionality. Consult your system administrator. • graphical, high-resolution LCD display, backlit, with adjustable contrast • high-quality speaker phone • volume control keys for adjusting ringer, speaker, handset, and headset volume •...
  • Page 13 IP Phone 1100 Series (Expansion Module) For information about using the Expansion Module, see the Expansion Module for IP Phone 1100 Series User Guide (NN43130-101). Figure 2 shows the IP Phone 1140E. Figure 2: IP Phone 1140E Get user manuals:...

  • Page 14: Telephone Controls

    About the Nortel IP Phone 1140E Telephone controls This section describes the controls on your IP Phone 1140E. In some geographic regions, the IP Phone 1140E is offered with key caps that have English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services).
  • Page 15 About the Nortel IP Phone 1140E Use the Volume control buttons to adjust (Volume +) the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and (Volume -) press the bottom button to decrease the volume.
  • Page 16 About the Nortel IP Phone 1140E Use the Enter key, at the center of the Navigation key cluster, to confirm menu selections. In most menus, you can use the Enter instead of the Select soft key. Press the Hold key to put an active call on hold.
  • Page 17 When a message is waiting, the red Visual Alerter/Message Waiting indicator lights. Also, when the ringer sounds, this indicator flashes. When your IP Phone 1140E firmware is being updated, the blue Feature Status Lamp indicator flashes. To find out if additional features are supported for this lamp, contact your administrator.
  • Page 18 About the Nortel IP Phone 1140E Press the Directory key to access directory services. (Directory) Press the Services key and use the navigation keys to access the following (Services) items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language —...
  • Page 19 • Password Admin: — Station Control Password (Services) Password Admin menu is not available on all IP Phone 1140E phones. (continued) Consult your system administrator. • Display Network Diagnostics Utilities Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.

  • Page 20: Telephone Display

    About the Nortel IP Phone 1140E Telephone display Your IP Phone 1140E has three display areas: • The upper display area provides labels for the six self-labeled line/ programmable feature key labels. • The middle display area contains single-line information for items...

  • Page 21: Security Features

    About the Nortel IP Phone 1140E Security features The following security features are available on your IP Phone 1140E: • Using encrypted calling • Managing your Station Control Password (SCPW) Using encrypted calling Your IP Phone 1140E supports secure communication using SRTP media encryption.
  • Page 22 Select soft key to accept the new password. If you are locked out of your IP Phone 1140E, or if you forget your SCPW, contact your system administrator. Note: The default configuration for Password Protection is off. To turn Password Protection on or off: 1.
  • Page 23 About the Nortel IP Phone 1140E 2. Press the Up/Down navigation keys to scroll and highlight Change Protection Mode. 3. Use the dialpad to enter your password (if Password Protection is enabled). Enter 4. Press the Enter soft key. 5. Press the...

  • Page 24: Entering And Editing Text

    Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 1140E using the following methods: • “Entering text using the IP phone dialpad” on page 24 • “Entering text using the USB keyboard” on page 25 •...

  • Page 25: Entering Text Using The Usb Keyboard

    Entering and editing text Entering text using the USB keyboard You can use the USB keyboard, when connected, to enter text in the tools and graphical applications. For number entry in phone applications (for example, when dialing), you can use the keyboard to enter digits (0–9), as well as * and #. Other characters are ignored.
  • Page 26 Entering and editing text To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Directory. To edit text with the soft keys: 1. Press the Edit soft key. 2. Press the Left/Right navigation keys to move through the text.

  • Page 27: Connecting The Components

    Connecting the components Connecting the components Figure 4 shows connections on the IP Phone 1140E. Figure 4: IP Phone 1140E connections WARNING Ensure that the protective rubber cap on the Accessory Expansion Module port is in place when the port is not in use.

  • Page 28: Before You Begin

    Connecting the components of the phone WARNING Your IP Phone 1140E is shipped with the base locked in position. To avoid damaging your phone, press the wall- mount lever, located just under the Handsfree key as indicated in Figure 5 on page 29, to release the base and pull it away from the phone.
  • Page 29 Connecting the components Figure 5: Release the IP Phone 1140E from the stand Use the following steps to connect the components of your phone. 1. Remove the stand cover. Pull upward on the center catch as indicated in Figure 6 on page 30, and remove the stand cover. The cable routing tracks are now accessible.
  • Page 30 Use your IP Phone 1140E with the approved Nortel AC Adapter (model #N0089601). Note 1: Your IP Phone 1140E supports both AC power and Power over Ethernet options, including IEEE 802.3af standard power. To use local AC power, the optional AC adapter can be ordered separately.
  • Page 31 6. If you are connecting your PC through the phone, you will require a second CAT5e cable. Only one cable is included with the IP Phone 1140E package. Install the Ethernet cable connecting the PC to the phone (optional). Connect one end of the PC Ethernet cable to your phone using the RJ-45 connector marked with the symbol ( and thread it through the channel marked with the symbol (.
  • Page 32 Connecting the components Figure 7: Cable routing tracks and mounting holes 8. Wall-mount your phone (optional). Your IP Phone 1140E can be mounted either by: (Method A) using the mounting holes on the bottom of the phone stand, or (Method B) using a traditional-style wall-mount box with RJ-45 connector and 15-cm (6-inch) RJ-45 cord (not provided).
  • Page 33 Connecting the components mounting screws, and then tighten the top screws. See Figure 7 on page 32. Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 7 on page 32 (Method B).

  • Page 34: Configuring Telephone Options

    Virtual Office Login Test Local Mode (for branch office) menus are listed when an IP Phone 1140E Class of Service is configured for Virtual Office and branch office. (For more information, see “Using Virtual Office” on page 141). Note: The...

  • Page 35: Using The Telephone Options Menu

    Configuring Telephone Options Using the Telephone Options menu Use the Telephone Options menu to access the following: • “Adjusting the volume” on page 36 • “Adjusting the display screen contrast” on page 37 • “Selecting a language” on page 38 •...

  • Page 36: Adjusting The Volume

    Configuring Telephone Options 3. Press the Enter key. 4. Press the Up/Down navigation keys to scroll and highlight an option (for example, Language…). 5. Press the Enter key. The display provides information required to adjust your selection. 6. Choose one of the following: Select Cancel —...

  • Page 37: Adjusting The Display Screen Contrast

    Options, and select Contrast adjustment. You can also adjust the contrast using the Local Tools menu; Nortel recommends that you use the control in the Telephone Options menu. Note: If you have an Expansion Module for IP Phone 1100 Series...

  • Page 38: Selecting A Language

    Configuring Telephone Options To adjust the display screen contrast: 1. To increase or decrease the display contrast level, choose one of the Down following: — Press the Down soft keys. — Press the Up/Down navigation keys. 2. Choose one of the following: —...

  • Page 39: Selecting Date And Time Format

    Configuring Telephone Options To select a language: 1. Press the Up/Down navigation keys to scroll and highlight the desired language (for example, German [Deutsche]). Note: Some languages may not be installed on your IP Phone. Contact your system adminstrator for more information about available languages.

  • Page 40: Accessing Display Diagnostics

    Configuring Telephone Options 2. Choose one of the following: Select Cancel — Press the Select soft key to save the format and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations. Accessing display diagnostics The Display diagnostics option tests the IP Phone display screen and indicator lights.To access Display diagnostics, press the Services...

  • Page 41: Viewing Ip Phone Information

    Configuring Telephone Options To choose a local dialpad tone: 1. Press the Up/Down navigation keys to scroll and highlight one of the following dialpad tones: — None to disable all tones — Short Click to enable a single tone for all keys —...

  • Page 42: Diagnostics

    Configuring Telephone Options To view IP Phone information: 1. Press the Up/Down navigation keys to scroll through the list to view IP Phone information. Cancel 2. Press the Cancel soft key to return to Telephone Options menu. Diagnostics The Diagnostics option displays the following phone-specific information: •...

  • Page 43: Configuring Call Log Options

    Configuring Telephone Options Configuring call log options Use the call log option to configure the following preferences: • “Configuring the Callers List log” on page 43 • “Configuring New Call Indication” on page 44 • “Configuring Preferred Name Match” on page 45 •...
  • Page 44 Configuring Telephone Options Configuring New Call Indication You can configure your IP Phone 1140E to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the Services...
  • Page 45 Configuring Telephone Options Configuring Preferred Name Match You can configure your IP Phone 1140E to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the Services...
  • Page 46 Configuring Telephone Options This reordering is also performed when you scroll through your Callers List. To configure area codes, press the Services key, select Telephone Options, and select Call Log Option. To configure default area codes (maximum of three): 1. Press the Up/Down navigation keys to scroll and highlight...

  • Page 47: Choosing A Ring Type

    Configuring Telephone Options To edit area code display: 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup. 2. Press the Enter key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: —...

  • Page 48: Enabling Or Disabling Call Timer

    Configuring Telephone Options To select a ring type: 1. Press the Up/Down navigation keys to scroll and highlight one of the ring types. Play 2. Press the Play soft key to sample the ring tone. 3. Choose one of the following: Select —...

  • Page 49: Enabling Onhook Default Path

    Configuring Telephone Options 2. Choose one of the following: Select Cancel — Press the Select soft key to save the configuration and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations. Enabling OnHook Default Path The OnHook Default Path option allows you to choose whether to use a headset or the Handsfree feature to operate your IP Phone while it is on- hook.To enable OnHook Default Path, press the...
  • Page 50 Configuring Telephone Options Note: If a feature key is configured as an auto-dial key, the label does not change if the auto-dial key configuration changes. To rename the labels: 1. Press the Enter key. 2. Press the feature key that you are 2493 changing.

  • Page 51: Configuring The Name Display Format

    The label configurations must be reentered. Configuring the name display format You can configure your IP Phone 1140E to display the name of the incoming calling party in the following formats: • first name, last name •...

  • Page 52: Configuring Live Dialpad

    Configuring Telephone Options 2. Press the Enter key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — first name, last name — last name, first name 4. Choose one of the following: — Press the Select soft key to save the Select...

  • Page 53: Configuring Caller Id Display Order

    Configuring Telephone Options 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — — (default) 4. Choose one of the following: Select Cancel — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations.
  • Page 54 Configuring Telephone Options 1. Press the Services key, select Telephone Options, and select Normal mode indication. 2. Press the Up/Down navigation keys to scroll and select one of the following: — — 3. Press the Select soft key to save the configuration, else press the Cancel key to cancel the modifications.

  • Page 55: Configuring Local Menu Options

    When the password is enabled, a password prompt dialog box appears when you attempt to access this menu. If this happens, contact your system administrator. Your IP Phone 1140E has both local and server-based options. Press the Services key twice to access the Local Tools menu, which is organized into the following submenus: •...
  • Page 56 Configuring Local Menu options Table 4: Navigation key functions in menus (Part 2 of 2) Function Enter digits on the Select the associated menu item dialpad Stop soft key Close the menu The key functions in dialog boxes are described in Table 5. Table 5: Navigation key functions in dialog boxes Function Down...

  • Page 57: Using The 1. Preferences Submenu

    Note: Changes you make to contrast in this menu are lost if the phone is reset. To avoid losing your changes, Nortel recommends that you use the Contrast Adjustment control in the Telephone Options menu.

  • Page 58: Changing 2. Language

    Configuring Local Menu options To adjust Contrast or Sleep settings: 1. Press the Up/Down arrow keys to scroll and highlight one of the following: — Contrast — Sleep Sleep appears in the format xxx, where xxx is a time in minutes or hours. 2.

  • Page 59: Configuring 3. Headsets

    Configuring Local Menu options Note: This language setting controls the language used in the local menus on your phone only. To select the language used by features on your phone, press the Services key, select Telephone Options, and select Language… To select the language used in the local menus, press the Services twice to open the Local Tools menu, press the 1 key on the dialpad to...
  • Page 60 Note: You can select a headset regardless of its connection status. It does not have to be physically connected to the IP Phone 1140E. 3. Press the Cancel soft key to exit to the Exit main display.
  • Page 61 Configuring Local Menu options 2. Select the Enable HID Commands checkbox. 3. Choose one of the following: Select Cancel — Press the Apply soft key to save the desired selection and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations.
  • Page 62 1. Select the Headset option in the Preferences menu of the IP Phone 1120E, IP Phone 1140E, and IP Phone 1150E. See the following Figure. Making a change in the Headset menu page will take affect immediately, but only temporarily depending on what further action is taken.
  • Page 63 GN2220 (GN Netcom GN2220 NC Monaural Headset) • GN2225 (GN Netcom GN2225 NC Binaural Headset) • Nortel Handset You can select the headset type and configure as the active headset device regardless of whether the headset is connected or not. Get user manuals:...
  • Page 64 Nortel USB Headset Adapters. This check box is selected by default. Note: If the Nortel USB Headset Adapter is not detected this item is disabled and cannot be modified. Limitations and Advisories •...
  • Page 65 Headset menu. • Users of USB Audio on an IP Phone 1120E or IP Phone 1140E when connected to a BCM system may experience constant beeping from the wireless headsets if the user inadvertently hits a call control keys in error.

  • Page 66: Configuring 4. Bluetooth

    IP Phone 1140E. Configuring 4. Bluetooth Your IP Phone 1140E is equipped with a radio system to support Bluetooth wireless technology enabled headsets. Double press the Headset key to open the Bluetooth Setup dialog box. You must be Get user manuals: See SafeManuals.com...
  • Page 67 Contact your administrator to find out if Bluetooth wireless technology functionality is available for your use. Note: Nortel recommends that you not pair more than one headset of the same model, because they have identical names in the Paired list.
  • Page 68 Configuring Local Menu options 3. Put your Bluetooth technology headset in its pairing or search mode. The procedure for doing this can be different for each headset. Refer to the documentation that accompanied your headset, or contact the vendor. Get user manuals: See SafeManuals.com...
  • Page 69 Configuring Local Menu options 4. Search devices. a. Ensure that your headset is in Pairing or Search Mode. b. Press the Right navigation key twice, and highlight the Search button, displayed next to the Search Devices item. c. Press the Enter key.
  • Page 70 Configuring Local Menu options Stop 5. When the name of your headset appears in the Found: box, press the Stop soft key or wait for the search to finish. When the search is complete, the message "Search Completed Found Device(s)" appears.
  • Page 71 Configuring Local Menu options 7. Press the Right navigation key one or more times to highlight the Pair button (next to the Pair Device item) and press Enter key. a. A dialog box appears, with the prompt "Enter PIN#". b. Use the phone dialpad to enter the PIN for the wireless headset and press the Enter...
  • Page 72 Configuring Local Menu options 8. Choose one of the following: • If the headset is successfully paired with your phone, proceed to step 9. To verify that the pairing was successful, ensure that the headset appears in the list next to the Paired: item.
  • Page 73 Configuring Local Menu options 9. Choose one of the following: • If the name of your headset appears in the Paired: box, proceed to step 10. • If more than one device is paired, and the one you wish to use is not shown in Paired: box, navigate to the one you want, as follows:...
  • Page 74 Take special care when using a "dual pairing" type of Bluetooth wireless technology headset, which can be paired to its base as well as to the 1140E. If it is paired to both, the 1140E is the second device, and the following applies: Press the headset "telephone"...
  • Page 75 Note: Unless you need to dual pair a headset, operating the headset with the 1140E is simpler if the headset is only used with its charging- only base. The desktop IP Phone base should be powered off if it is not in use.
  • Page 76 Configuring Local Menu options 3. Press the Enter key to toggle this option on or off. A check mark indicates that the wireless headset is used. Clear the check mark to use a wired headset. This option is on (o) by default. To unpair a wireless headset: 1.
  • Page 77 Configuring Local Menu options 3. Choose one of the following: • If the name of your headset appears in the Paired box, proceed to step 5. • If more than one device is paired, and your headset is not already displayed in the Paired box, do the following: a.

  • Page 78: Using The 2. Local Diagnostics Submenu

    Configuring Local Menu options Using the 2. Local Diagnostics submenu The Local Tools menu 2. Local Diagnostics submenu offers the following choices: • “Using 1. IP Set&DHCP Information” on page 78 • “Using 2. Network Diagnostic Tools” on page 78 •...

  • Page 79: Using 5. Usb Devices

    Using 5. USB Devices The USB Devices tool provides information about any Universal Serial Bus (USB) devices that you connect to your phone. Your IP Phone 1140E automatically detects USB devices when you connect them to the USB port in the back of the IP Phone.

  • Page 80: Making A Call

    Making a call Making a call This section describes features associated with making a call. You can make a call from your IP Phone 1140E using any of the following: • “Using Off-hook dialing” on page 80 • “Using On-hook dialing” on page 81 •...

  • Page 81: Using On-Hook Dialing

    Making a call 3. To terminate the call, choose one of the following: — Return the handset to the cradle. — Press the Goodbye key. (Goodbye) Using On-hook dialing Use these steps to make a call by dialing before lifting the handset: 1.

  • Page 82: Using Handsfree Dialing

    Making a call Using handsfree dialing Use handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between handset and handsfree mode. 1. Choose one of the following: —...
  • Page 83 Making a call To switch from handsfree to handset mode: Lift the handset. To switch from handset mode to handsfree mode: 1. Press the Handsfree key. 2. Replace the handset. To use a headset: 1. Connect the headset to the headset jack or the handset jack.

  • Page 84: Using The Directory Applications

    Headset key. Using the Directory applications You can make calls using the following Directory applications available on your IP Phone 1140E. • “Making a call using the Corporate Directory” on page 84 • “Making a call using the Personal Directory” on page 85 •...

  • Page 85: Making A Call Using The Personal Directory

    Making a call Search 2. Press the Search soft key to find the desired name. If the search is successful, the first match appears on the screen. 3. Choose one of the following: — Press the Dial soft key to dial the Dial resulting number.

  • Page 86: Making A Call Using The Callers List

    Making a call To make a call using the Personal Directory: 1. Press the Up/Down navigation keys to scroll and highlight a name in the Personal Directory. 2. Choose one of the following: Dial Cancel — Press the Dial soft key to dial the resulting number.

  • Page 87: Making A Call Using The Redial List

    Making a call Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers. To use the Redial List, press the Directory and select Redial List. For information on how to configure and use the Redial List, refer to “Using the Redial List”...

  • Page 88: Using Autodial

    Making a call 3. Lift the Handset when the called party answers or, if in handsfree mode, begin to speak. To edit a Predial number: 1. Use the dialpad to enter the number. 2. Choose one of the following: — To erase all numbers, press the Clear Delete Clear...
  • Page 89 Making a call 2. Using the dialpad, dial the phone number (including access code) to be stored on the selected AutoDial key. 3. Press the AutoDial key a second time to Autodial store the number on the selected key. After you store a number, the word Autodial disappears, and the stored number appears.

  • Page 90: Using Ring Again

    Making a call Using Ring Again Use the Ring Again feature if you receive a busy tone, or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: 1.

  • Page 91: Using Last Number Redial

    Making a call To deactivate Ring Again before notification: Choose one of the following: RngAgn • Press the Ring Again soft key a second time. • Press the Ring Again Deactivate FFC. Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number.
  • Page 92 Making a call To store a Speed Call number: SpcCtl 1. Press the Speed Call Controller soft key. The triangular icon flashes, indicating programming mode. 2. At the prompt: — Enter a one-, two-, or three-digit code (0-999). — If required, dial the access code. —...

  • Page 93: Using System Speed Call

    Making a call Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Phone. To make a System Speed Call: 1. Lift the handset. 2. Choose one of the following: SScUsr SScCtl —...
  • Page 94 Making a call To make an intercom call: 1. Lift the handset. 2. Press the Intercom key. Intrcm 3. Dial the one- or two-digit code for the desired intercom group member. To answer an intercom call while on a line other than your intercom group line: 1.

  • Page 95: Answering A Call

    Answering a call Answering a call Each incoming call causes the IP Phone to ring, the LCD indicator ( beside the line (DN) key to flash, and the Message Indicator lamp to flash. To answer a call: Choose one of the following four options: •...

  • Page 96: While On An Active Call

    While on an active call While on an active call You can use the following features during an active call: • “Placing a call on hold” on page 96 • “Transferring a call” on page 97 • “Using Timed Reminder Recall” on page 98 •...

  • Page 97: Transferring A Call

    While on an active call Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To transfer a call to a third party: Trans 1. Press the Transfer soft key. The other party is put on hold and a dial tone sounds.

  • Page 98: Using Timed Reminder Recall

    While on an active call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: Trans 1. Press the Transfer soft key. The call is put on hold.

  • Page 99: Using Attendant Recall

    While on an active call Trans 2. Choose one of the following: — Press the Transfer soft key and repeat the transfer. — If the transfer is picked up while you are on the line, press the Goodbye (Goodbye) key to complete the transfer. Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant.
  • Page 100 While on an active call To park a call on the System Park DN or your own DN: During an active call, press the Park soft Park Park key twice. The call is parked on your DN unless a System Park DN is enabled to automatically park calls on the system.
  • Page 101 While on an active call 3. To use an alternate DN from the System Park DN or your own DN, dial the DN where you want to park the call. Otherwise, proceed to step 4. 4. Choose one of the following: Trans Conf —...

  • Page 102: Recording A Calling Party Number

    While on an active call Recording a Calling Party Number Use the Calling Party Number feature to record a caller number, or to charge a call to an account number, during an established call. To record a caller number for accounting purposes: Cparty 1.

  • Page 103: Tracing A Malicious Call

    While on an active call 2. Press the flashing line (DN) key. The call waiting information appears. If you are using another feature key, you can use the Display key to access information associated with those feature keys. Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system.

  • Page 104: Incoming Calls

    Incoming calls Incoming calls You can use the following features when you have an incoming call: • “Using Automatic Answerback” on page 104 • “Using Call Pickup” on page 104 • “Using Call Waiting” on page 106 Using Automatic Answerback When the Automatic Answerback feature is active, your IP Phone automatically answers in Handsfree mode after one ring;...
  • Page 105 Incoming calls 2. Choose one of the following: Pickup — Press the Pickup key. — Enter the Pickup Ringing Number FFC. To answer an incoming call in another call pickup group: 1. Lift the handset. 2. Choose one of the following: GrpPkp —...

  • Page 106: Using Call Waiting

    Incoming calls 3. Dial the DN of the IP Phone that is ringing (and that is not in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Goodbye and try again), press the Goodbye key.
  • Page 107 Incoming calls 2. Press the line (DN) key associated with the first call. If you do not have a Call Waiting key: 1. Press the Goodbye key to end the current call. (Goodbye) 2. Press the line (DN) key beside the flashing status icon to answer the incoming call.

  • Page 108: While Away From Your Desk

    While away from your desk While away from your desk You can use the following features when you are away from your desk: • “Using Call Forward” on page 108 • “Using Internal Call Forward” on page 109 • “Using Remote Call Forward” on page 110 •...

  • Page 109: Using Internal Call Forward

    While away from your desk To deactivate Call Forward: Choose one of the following: • Press the Forward soft key. • Lift the handset and enter the Call Forward All Calls Deactivate FFC. To reinstate Call Forward to the same number: Press the Forward soft key twice.

  • Page 110: Using Remote Call Forward

    While away from your desk IntForward 3. Press the Internal Call Forward key. To deactivate Internal Call Forward: Choose one of the following: IntForward — Press the Internal Call Forward key. — Lift the handset and enter the Internal Call Forward Deactivate FFC.
  • Page 111 While away from your desk 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password. A dial tone sounds. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward phone number, press the key.

  • Page 112: Securing Your Ip Phone

    While away from your desk 3. Dial the Remote Call Forward Deactivate FFC. 4. Dial your Station Control Password. 5. After you hear the dial tone, dial your 6. Press the key. Securing your IP Phone Use the Electronic Lock feature to prevent others from making calls from your IP Phone.
  • Page 113 While away from your desk 4. Choose one of the following: — If dialing locally, press the Goodbye (Goodbye) key. — If dialing the FCC remotely, dial your To unlock your IP Phone: 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC.

  • Page 114: Talking With More Than One Person

    Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people: • “Using the Call Join feature” on page 114 • “Setting up a conference call” on page 114 •...
  • Page 115 Talking with more than one person the conference feature supports depends on the configuration of your IP Phone. To set up a conference call: Conf 1. While on a call, press the Conference soft key to place the party on hold. You hear a dial tone.

  • Page 116: Using Conferee Selectable Display

    Talking with more than one person If the person you attempt to add to the conference is unavailable: 1. Press the Goodbye key. (Goodbye) 2. Press the line (DN) key beside the flashing status icon to return to your original call Using Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call.

  • Page 117: Using Group Call

    Talking with more than one person To disconnect a conferee: 1. While on a conference call, press the ConfDsp Conferee Selectable Display key until the conferee you want to disconnect appears on the screen. 2. Press the key on which the conference call is established.
  • Page 118 Talking with more than one person 2. Press the Group Call key or enter the GrpCl Group Call FFC. — The feature automatically calls all group members. The icon flashes until all members answer. — The phone numbers of the group members appear on the display as they answer.
  • Page 119 Talking with more than one person To end a group call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call (Goodbye) terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call.

  • Page 120: Working Without Interruption

    Working without interruption Working without interruption This section describes features that provide uninterrupted work time. Using Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to all callers. To activate Make Set Busy: Choose one of the following: MakeSetBsy —...

  • Page 121: Additional Call Features

    Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your IP Phone. • “Using AutoDial Transfer” on page 121 • “Using the Buzz signal” on page 122 • “Using Call Page Connect to make an announcement” on page 122 •...

  • Page 122: Using The Buzz Signal

    Additional call features 3. Press the Goodbye key to end the call. (Goodbye) Using the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request. Two IP Phones that are linked together enable one person to signal the other.

  • Page 123: Using Centrex/Exchange Line Switchhook Flash

    Additional call features 2. Dial the Page Trunk Access Code complete the connection to the page system. 3. Make your announcement. 4. Press the Goodbye (Goodbye) Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling.

  • Page 124: Charging A Call Or Charging A Forced Call

    Additional call features Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from an IP Phone restricted to local calls. To charge a local or long-distance call to an account before you dial: 1.
  • Page 125 Additional call features 2. Choose one of the following: Charge — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Press the line (DN) key to return to the 2498 call.
  • Page 126 Additional call features Trans 5. Press the Transfer soft key when you hear the IP Phone ring. You can talk privately to the person at the transfer number before you press the Transfer soft key. To charge a call to an account when you add someone to a conference call: Conf 1.

  • Page 127: Using Enhanced Override

    Additional call features Conf 5. Press the Conference soft key. Note: You can talk to either party privately, press the Incalls key to talk to the originator or press the Conf key to talk to the transfer number. Alternating between these two keys alternates between the two parties.

  • Page 128: Using Forced Camp-On Feature

    Additional call features 2. Choose one of the following: — Press the Override key again. EnhOvr — Enter the Override FFC again. The other two people on the call receive an override tone and a conference call is established between the three of you. If anyone disconnects, the other two people remain connected.

  • Page 129: Overriding A Busy Signal

    Additional call features 1. Choose one of the following: — Press the Override key. EnhOvr — Enter the Override FFC to initiate a Forced Camp-on. The person you called receives a tone. You receive a ring signal or a busy signal, depending on the options chosen.

  • Page 130: Using Privacy Release

    Additional call features 2. Choose one of the following: — Press the Override key. EnhOvr — Enter the Override FFC. The people in the targeted call receive a tone for approximately 1 second. After the Override feature joins you to the call, a short tone repeats every 16 seconds.
  • Page 131 Additional call features To use Automatic Preselection (Meet-me page): 1. Lift the handset. 2. Dial the Radio Paging Access FFC. The paging tone sounds (two beeps followed by a dial tone). 3. Dial the number of the party you want to page.

  • Page 132: Using Voice Call

    Additional call features 2. Dial the Radio Paging Access FFC. The ringback tone sounds. The paged person can use any IP Phone to enter a Radio Paging Answer FFC, plus their own DN number. 3. If your call goes unanswered for a preset time period and a 15-second high- pitched tone sounds, followed by (Goodbye)
  • Page 133 Additional call features To make a voice call: 1. Lift the handset. 2. Press the Voice Call key and make the VceCall announcement. 3. Press the Goodbye key. (Goodbye) To respond to a voice call: Your IP Phone rings once and the caller's voice transmits through your speaker.

  • Page 134: Additional Phone Features

    Additional phone features Additional phone features The following features are described in this section: • “Using the Personal Directory” on page 134 • “Using the Callers List” on page 137 • “Using the Redial List” on page 139 • “Using Virtual Office” on page 141 •...
  • Page 135 Additional phone features Next 3. Press the Next soft key. 4. Use the dialpad to enter the phone number. 5. Do one of the following: Done Cancel — Press the Done soft key to save the new entry. — Press the Cancel soft key to return to the Add screen.
  • Page 136 Additional phone features To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Delete 2. Press the Delete soft key. 3. Choose one of the following: Confirm Cancel — Press the Confirm soft key to delete the entry.

  • Page 137: Using The Callers List

    Additional phone features Using the Callers List The Callers List feature logs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls. The Callers List contains: •...
  • Page 138 Additional phone features To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Dial 2. Press the Dial soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Delete 2.

  • Page 139: Using The Redial List

    Additional phone features To delete the entire Callers List: Delete 1. Press the Delete soft key. 2. Choose one of the following soft keys: — to delete the entire Callers List — to return to the previous screen Using the Redial List The Redial List feature logs all outgoing calls.
  • Page 140 Additional phone features To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Dial 2. Press the Dial soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Delete 2.

  • Page 141: Using Virtual Office

    You can use an IP Phone as a Remote phone to connect to your IP Phone 1140E even if it is a different IP Phone model. Table 8 shows the IP Phones on which you can use Virtual Office to connect to your IP Phone 1140E.

  • Page 142: Logging In To Virtual Office

    IP SoftPhone 2050 Yes, with restrictions IP Phone 2007 Note: A Virtual Office login from an IP Phone 1140E to an IP Phone 1120E or IP Softphone 2050 is blocked in certain situations. Consult your system administrator. Logging in to Virtual Office...

  • Page 143: Using Virtual Office On Your Remote Ip Phone

    Phone model to the next, your Office IP Phone 1140E display is different on each Remote phone. Figure 9 shows an IP Phone 1140E logged in as a Remote phone to an IP Phone 1140E Office phone. All the features appear as they do on your Office IP Phone 1140E.
  • Page 144 More... Figure 10 shows an IP Phone 1120E logged in as a Remote phone to an IP Phone 1140E Office phone. Fewer display lines are available on the 1120E, so the display provides less information. Figure 10: Logged in to an IP Phone 1140E using an...

  • Page 145: Using Virtual Office On Your Office Ip Phone

    Figure 11 shows an IP Softphone 2050 logged in as a Remote phone to an IP Phone 1140E Office phone. In this case, the information display is is arranged in a different fashion, but all the information is visible at one time.
  • Page 146 Additional phone features Figure 12: Office phone displays the message Logged Out Logged Out. Virtual Home When activated for Virtual Office by a Remote IP Phone, your Office IP Phone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login and regain control of your Office phone.

  • Page 147: Logging Out Of Virtual Office

    Additional phone features To regain operation of a IP Phone being used for Virtual Office: Choose one of the following: — To completely disconnect your Office IP Phone from the Remote IP Phone: Home a. Press the Home key. b. Enter your User ID and password (this logs the Office IP Phone back on to your office network).

  • Page 148: Troubleshooting Virtual Office

    Additional phone features Troubleshooting Virtual Office Virtual Office can cause error messages to display on-screen. Table 9 lists error messages and describes actions to correct the causes. Table 9: Troubleshooting Virtual Office (Part 1 of 3) Displayed Probable Cause Actions Message Busy, try again Remote IP Phone is...
  • Page 149 Go to an remote IP Phone 1120E or IP Phone 1120E or IP Softphone 2050 and IP Softphone 2050 from try again, or consult an IP Phone 1140E your local system (some restrictions administrator. apply). Permission Incorrect User ID Enter correct User ID.

  • Page 150: Using Media Gateway 1000B

    Additional phone features Table 9: Troubleshooting Virtual Office (Part 3 of 3) Displayed Probable Cause Actions Message Server Network problem. Notify system Unreachable (1) administrator if the problem persists. Server Network problem. Notify system Unreachable (2) administrator if the problem persists. Using Media Gateway 1000B The Media Gateway 1000B (MG 1000B) provides a means of extending CS 1000 Release 4.5 features to one or more remotely located branch...

  • Page 151: Using Test Local Mode

    Additional phone features Using Test Local Mode Use Test Local Mode to check Local Mode functionality (make and receive IP Phone calls). Test Local Mode is useful when provisioning has changed for an IP Phone on an MG 1000B Controller. 1.

  • Page 152: Troubleshooting Mg 1000B

    Additional phone features Troubleshooting MG 1000B The MG 1000B can cause error messages to display on-screen. Table 10 lists error messages and describes actions to correct the causes. Table 10: Troubleshooting MG 1000B Display Message Probable Cause Actions Local Mode Test Local Mode.

  • Page 153: Using Hospitality Features

    Using Hospitality features Using Hospitality features Hospitality features are intended for hotel operations. Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your IP Phone, you can program the system to automatically place a call to you at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant.
  • Page 154 Using Hospitality features To cancel an Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. (Goodbye) To verify the time for the Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC.

  • Page 155: Activating Message Registration

    Using Hospitality features Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel phone calls. To read meters: 1. Press the Message Registration key. 2. Dial the room Directory Number (DN). 3. Press the Message Registration key.

  • Page 156: Using Maid Identification

    Using Hospitality features To reset a meter to zero: 1. Press the Message Registration key. 2. Dial the room Directory Number (DN). 3. Press the key. 4. Press the Message Registration key. Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the IP Phone in each room.

  • Page 157: Displaying Room Status

    Using Hospitality features 3. Dial one of the following cleaning status codes: = Cleaning requested = Cleaning in progress = Room cleaned = Room passed inspection = Room failed inspection = Cleaning skipped The interrupted dial tone sounds. 4. Press the key.
  • Page 158 Using Hospitality features 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: = Room vacant = Room occupied The second digit indicates the cleaning status of the room: = Cleaning requested = Cleaning in progress = Room cleaned...
  • Page 159 Using Hospitality features 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: = Room vacant = Room occupied The second digit indicates the cleaning status of the room: = Cleaning requested = Cleaning in progress = Room cleaned...

  • Page 160: Accessing External Server Applications

    Depending on what is available on your system, your phone can provide information; for example, local news and weather, stock market information, or traffic reports. For more information about the External Server Applications, consult the Nortel IP Phone External Server Applications User Guide. Get user manuals: See SafeManuals.com...

  • Page 161: Flexible Feature Codes (Ffcs)

    Flexible Feature Codes (FFCs) Flexible Feature Codes (FFCs) Use Table 11 to track the FFCs assigned by your system administrator. Table 11: Flexible Feature Codes Feature Feature Automatic Wake-Up Make Set Busy Activate Activate Automatic Wake-Up Make Set Busy Deactivate Deactivate Automatic Wake-Up Malicious Call Trace...
  • Page 162 Flexible Feature Codes (FFCs) Get user manuals: See SafeManuals.com...

  • Page 163: Regulatory And Safety Information

    Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
  • Page 164 Regulatory and safety information • This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body (excluding the handset). This transmitter must not be colocated or operated in conjunction with any other antenna or transmitter.
  • Page 165 Regulatory and safety information Table 12: EMC compliance (Part 2 of 2) Jurisdiction Standard Description European EN 55022 Class B Emissions: Information Community technology equipment - Radio disturbance EN 55024 Information technology equipment - Immunity characteristics Limits and methods of measurement EN 61000-3-2 Limits for harmonic current emissions (equipment input current <= 16 A per...

  • Page 166: Other

    EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from www.nortel.com or Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment...

  • Page 167: Denan Regulatory Notice For Japan

    Regulatory and safety information DenAn regulatory notice for Japan Get user manuals: See SafeManuals.com...
  • Page 168 Regulatory and safety information Get user manuals: See SafeManuals.com...

  • Page 169: Terms You Should Know

    Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Category 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX.
  • Page 170 Terms you should know Directory Number (DN) A number consisting of one to seven digits for an IP Phone, and also known as an extension number. Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session.
  • Page 171 Terms you should know Message/Inbox A fixed key on your IP Phone 1140E that connects to your voice messaging system when the key is pressed. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen.
  • Page 172 Terms you should know Special dial tone The three consecutive tones followed by dial tone that you hear when accessing IP Phone features. Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your IP Phone and to prevent access to protected features (for example, Remote Call Forward).

  • Page 173: Index

    Index Index Disconnect 116 Conference call 114 About the IP Phone 2004 11, 169 Configure area code setup 45 Answer a call 95 Configure call log options 55 Attendant Recall 99 Configure Callers List log 43 AutoDial 88 Configure Name Display format 47 AutoDial Transfer 121 Configure New Call indication 44 Automatic Answerback 104...
  • Page 174 Index Enter key 16 Local Diagnostics 78 Entering and editing text 24 Local Dialpad Tone 40 Expand key 16 Local Mode 150 External server applications 160 Maid Identification 156 Feature display 170 Make Set Busy 120 Fixed key 170 Malicious Call Trace 103 Flexible Feature Code (FFC) 170 Media Gateway 1000B 150 Flexible Feature Codes (FFCs)
  • Page 175 Index Quit/Stop key 17 Telephone display 20 Telephone information 55 Telephone Options 35 Radio Page 130 Test Local Mode 151 Record a Calling Party Number Timed Reminder Recall 98 Transfer a call 97 Redial List 85, 87 Regulatory and safety information USB keyboard Remote Call Forward 110 function keys 25...
  • Page 176 Index Get user manuals: See SafeManuals.com...
  • Page 177 Get user manuals: See SafeManuals.com...
  • Page 178 Nortel Networks. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Nortel Networks is under license. All other trademarks are the property of their respective owners.

Table of Contents