Nortel 1140E Manuals

Manuals and User Guides for Nortel 1140E. We have 27 Nortel 1140E manuals available for free PDF download: Installation And Operation Manual, Fundamentals, User Manual, Quick Reference Manual, Quick Reference, Technical Specifications, Quick Start Manual, Getting Started, Quick Reference Card, Get Started

Nortel 1140E Fundamentals

Nortel 1140E Fundamentals (572 pages)

Nortel Communication Server 1000

Brand: Nortel | Category: IP Phone | Size: 9 MB

Table of Contents

Table of Contents

5
- Ip Phones Fundamentals
  1
- Revision History
  3
- August
  4
- April
  4
- June
  4
- October
  4
  - Table of Contents
    5
  - Contents
    9
    
    Contents
    13
    
    Contents
    15
    
    Contents
    17
Table of Contents

22
- Features
  23
- New in this Release
  23
- Subject
  23
- Getting Help from a Specialist by Using an Express Routing Code
  25
- Getting Help from the Nortel Web Site
  25
- Getting Help over the Phone from a Nortel Solutions Center
  25
- How to Get Help
  25
- Getting Help through a Nortel Distributor or Reseller
  26
  - Components and Functions
    27
  - Description
    27
  - Features Not Supported
    27
- Introduction
  27
- Nortel IP Phone 2001
  27
- Supported Features
  27
- Description
  28
- Components and Functions
  29
  - Keys and Functions
    29
  - Services Menu
    29
- Supported Features
  30
- Display Characteristics
  32
- Features Not Supported
  32
- Key Number Assignments
  34
- Package Components
  34
- Installation and Conﬁguration
  36
- Full Duplex Mode
  54
- Gratuitous Address Resolution Protocol Protection
  55
- Extensible Authentication Protocol
  56
- Redeploying an IP Phone 2001
  56
- Removing an IP Phone 2001 from Service
  57
- Replacing an IP Phone 2001
  57
- Contents
  59
  - Display Characteristics
    59
  - Features Not Currently Supported
    59
- Introduction
  59
- Nortel Communication Server
  59
- Nortel IP Phone 2002
  59
- Description
  60
Components and Functions

61
- Keys and Functions
  61
- Services Menu
  63
- Supported Features
  64
- Display Characteristics
  66
- Features Not Currently Supported
  66
- Key Number Assignments
  68
- Package Components
  69
- Installation and Conﬁguration
  70
  - Before You Begin
    70
    
    First-Time Installation
    70
    
    Startup Sequence
    70
  - First-Time Installation
    71
  - Conﬁguring the IP Phone 2002
    71
  - Startup Sequence
    74
  - Installing the IP Phone 2002
    74
- Figure 4
  84
  - IP Phone
    84
  - Phone
    84
  - Nortel Communication Server 1000
    85
    
    Full Duplex Mode
    90
    
    Extensible Authentication Protocol
    92
    
    Gratuitous Address Resolution Protocol Protection
    92
    
    Redeploying an IP Phone 2002
    92
    
    Replacing an IP Phone 2002
    93
    
    Removing an IP Phone 2002 from Service
    94
    
    Components and Functions
    95
    
    Contents
    95
    
    Description
    95
    
    Introduction
    95
    
    Nortel IP Phone 2004
    95
    
    Description
    96
    
    Components and Functions
    97
    
    Keys and Functions
    97
    
    Services Menu
    97
    
    Services Menu
    98
    
    Supported Features
    99
    
    Central Answering Position
    101
    
    Features Not Currently Supported
    101
    
    Cleaning the IP Phone Display Screen
    102
    
    Display Characteristics
    102
    
    Information Line Display
    102
    
    Information Line Display
    103
    
    Key Number Assignments
    103
    
    Programmable Line (Dn)/Feature Key Label Display
    103
    
    Soft Key Label Display
    103
    
    Package Components
    104
    
    Before You Begin
    106
    
    First-Time Installation
    106
    
    Installation and Conﬁguration
    106
    
    Startup Sequence
    106
    
    Conﬁguring the IP Phone 2004
    107
    
    Startup Sequence
    109

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Nortel 1140E Fundamentals

Nortel 1140E Fundamentals (560 pages)

Nortel Communication Server 1000

Brand: Nortel | Category: IP Phone | Size: 12 MB

Table of Contents

Table of Contents

7
- Ip Phones Fundamentals
  1
- Procedure
  3
  - Revision History
    3
- Procedure
  4
- Procedure
  5
- Procedure
  6
  - Table of Contents
    7
- Procedure
  7
- Procedure
  8
  - Contents
    9
- Procedure
  9
  - Contents
    11
- Procedure
  11
- Procedure
  12
  - Contents
    13
- Procedure
  13
- Procedure
  14
- Procedure
  15
- Procedure
  16
  - Contents
    17
- Procedure
  17
- Procedure
  19
- How to Get Help
  
  23
- New in this Release
  
  25
  - Features
    25
    
    Live Dialpad
    25
    
    New IP Phone Types
    25
    
    New Language Support
    26
    
    Context-Sensitive Soft Keys
    27
  - Subject
    27
- Nortel IP Phone 2001
  
  31
  - Introduction
    31
  - Description
    32
  - Components and Functions
    33
  - Table 2
    33
  - Supported Features
    34
  - Features Not Supported
    36
  - Display Characteristics
    36
  - Key Number Assignments
    38
  - Package Components
    38
IP Phone/7-Ft. Cat5 Ethernet Cable

39
- IP Phone
  
  39
- 7-Ft. Cat5 Ethernet Cable
  
  39
Table of Contents

53
- Enabling Full Duplex Mode
  58
- Full Duplex Mode
  58
- Checking Ethernet Statistics
  59
- Gratuitous Address Resolution Protocol Protection
  59
- Changing the TN of an Existing IP Phone 2001
  60
- Extensible Authentication Protocol
  60
- Redeploying an IP Phone 2001
  60
- Removing an IP Phone 2001 from Service
  61
- Replacing an IP Phone 2001
  61
- Nortel IP Phone 2002
  
  63
  - Contents
    63
  - Introduction
    63
    
    Package Components
    63
  - Description
    64
  - Components and Functions
    65
    
    Keys and Functions
    65
    
    Services Menu
    67
  - Supported Features
    68
  - Features Not Currently Supported
    70
  - Display Characteristics
    70
    
    Cleaning the IP Phone Display Screen
    71
    
    Information Line Display
    71
    
    Programmable Line (Dn)/Feature Key Label Display
    71
    
    Soft Key Label Display
    72
  - Key Number Assignments
    72
  - Package Components
    73
    
    A0648375
    73
    
    A0788874
    73
    
    Lists the IP Phone 2002
    73
  - Installation and Conﬁguration
    74
- Before You Begin
  
  74
  - The IP Phone
    74
  - Conﬁguring the IP Phone 2002
    75
  - First-Time Installation
    75
  - Startup Sequence
    77
  - Installing the IP Phone 2002
    78
  - Choose One of the Following
    80
    
    For TPS and Secure Media Controller, Enter 6 or
    80
    
    For TPS Only, Enter 1
    80
  - S1 Ip
    80
  - S1 Pk
    80
  - S1 Port S1 Action
    80
  - S1 Retry Count
    80
  - Screen Prompt
    80
  - The Primary CS 1000 Node IP Address for the IP Phone
    80
  - This Is a Fixed Value: 4100
    80
  - Installing an IP Phone 2002 for the First Time Using DHCP
    86
    
    IP Phone
    87
    
    Attempts to Connect to the Server. Enter
    88
    
    The Number of Times the IP Phone
    88
    
    To Manually Configure the PK, Set the Action
    88
  - Enabling Full Duplex Mode
    94
  - Full Duplex Mode
    94
  - Checking Ethernet Statistics
    95
  - Gratuitous Address Resolution Protocol Protection
    95
  - Changing the TN of an Existing IP Phone 2002
    96
  - Extensible Authentication Protocol
    96
  - Redeploying an IP Phone 2002
    96
  - Removing an IP Phone 2002 from Service
    97
  - Replacing an IP Phone 2002
    97
- Nortel IP Phone 2004
  
  99
  - Contents
    99
  - Introduction
    99
    
    Installation and Conﬁguration
    99
  - Description
    100
  - Components and Functions
    101
    
    Keys and Functions
    101
    
    Services Menu
    102
  - Supported Features
    103
  - Features Not Currently Supported
    105
  - Central Answering Position
    105
  - Display Characteristics
    106
    
    Cleaning the IP Phone Display Screen
    106
    
    Programmable Line (Dn)/Feature Key Label Display
    106
    
    Information Line Display
    107
    
    Soft Key Label Display
    107
  - Key Number Assignments
    107
  - Package Components
    108
    
    Handset Cord
    108
  - Installation and Conﬁguration
    109
    
    Before You Begin
    109
    
    Nortel Communication Server 1000
    109
    
    Conﬁguring the IP Phone 2004
    110
    
    First-Time Installation
    110
    
    M (7-Ft) CAT5 Ethernet Cable - Getting Started Card
    110
    
    Startup Sequence
    113
  - Installing an IP Phone 2004 for the First Time Using DHCP
    122
  - Full Duplex Mode
    130
  - Gratuitous Address Resolution Protocol Protection
    131
  - Extensible Authentication Protocol
    132
  - Redeploying an IP Phone 2004
    132
  - Replacing an IP Phone 2004
    133
  - Removing an IP Phone 2004 from Service
    133
- Nortel IP Audio Conference Phone 2033
  
  135
  - Contents
    135
  - Introduction
    135
  - Description
    136

Nortel 1140E Installation And Operation Manual

Nortel 1140E Installation And Operation Manual (632 pages)

Nortel Networks Communication Server 1000 Release 4.5

Brand: Nortel | Category: IP Phone | Size: 6 MB

Table of Contents

Table of Contents

7
- Revision History
  3
Table of Contents

11
- Nortel Ip Phone 1150E
  14
Expansion Module for IP Phone 1100 Series . 475

15
- List of Procedures
  19
Table of Contents

20
- How to Get Help
  
  31
- About this Document
  
  33
  - Subject
    33
  - Applicable Systems
    34
  - Intended Audience
    35
  - Conventions
    35
  - Related Information
    36
- Nortel IP Phone 2001
  
  39
  - Contents
    39
  - Introduction
    39
  - Description
    39
  - Components and Functions
    39
    
    Components and Functions
    41
    
    Keys and Functions
    42
    
    Services Menu
    43
  - Supported Features
    44
  - Features Not Currently Supported
    46
  - Display Characteristics
    46
    
    Information Line Display
    47
    
    Soft Key Label Display
    48
  - Key Number Assignments
    48
  - Package Components
    49
    
    Before You Begin
    51
  - Installation and Configuration
    51
    
    Configuring the Ip Phone
    52
    
    Startup Sequence
    54
    
    Installing the Ip Phone
    55
  - Full Duplex Mode
    68
  - Gratuitous Address Resolution Protocol Protection
    70
  - Extensible Authentication Protocol
    70
  - Reinstalling an IP Phone 2001
    70
  - Replacing an IP Phone 2001
    72
  - Removing an IP Phone 2001 from Service
    72
Nortel IP Phone 2004

73
- Contents
  73
- Description
  73
- Extensible Authentication Protocol
  73
- Features Not Currently Supported
  73
- Full Duplex Mode
  73
- Introduction
  73
- Key Number Assignments
  73
- Package Components
  73
- Nortel IP Phone 2004
  
  74
  - Introduction
    74
  - Description
    74
    
    Components and Functions
    75
    
    Keys and Functions
    76
    
    Services Menu
    78
    
    Supported Features
    79
  - Features Not Currently Supported
    82
  - Central Answering Position
    82
  - Display Characteristics
    82
    
    Programmable Line (DN)/ Feature Key Label Display
    83
    
    Information Line Display
    84
    
    Soft Key Label Display
    84
  - Key Number Assignments
    84
  - Package Components
    85
  - Installation and Configuration
    87
    
    Configuring the IP Phone 2004
    89
    
    Start-Up Sequence
    91
    
    Installing the IP Phone 2004 for the First Time Using Manual Configuration
    93
    
    Installing an IP Phone 2004 for the First Time Using DHCP
    100
    
    Procedure 11
    100
  - Full Duplex Mode
    107
    
    Enabling Full Duplex Mode
    107
    
    Procedure 12
    107
  - Gratuitous Address Resolution Protocol Protection
    108
    
    Checking Ethernet Statistics
    108
    
    Procedure 13
    108
  - Extensible Authentication Protocol
    109
  - Reinstalling an IP Phone 2004
    109
    
    Changing the TN of an Existing IP Phone 2004
    109
    
    Procedure 14
    109
  - Replacing an IP Phone 2004
    110
    
    Procedure 15
    110
  - Removing an IP Phone 2004 from Service
    111
    
    Procedure 16
    111
    
    Nortel IP Phone 2004
    112
    
    This Section Contains Information on the Following Topics
    113
- Nortel IP Phone 2002
  
  114
  - Introduction
    114
  - Description
    114
  - Components and Functions
    115
    
    Keys and Functions
    116
    
    Services Menu
    118
  - Supported Features
    119
  - Features Not Currently Supported
    122
    
    Display Characteristics
    122
    
    Information Line Display
    123
    
    Soft Key Label Display
    124
  - Key Number Assignments
    124
  - Package Components
    125
  - Installation and Configuration
    127
    
    Start-Up Sequence
    130
    
    Installing the IP Phone 2002
    131
    
    Full Duplex Mode
    146
    
    Extensible Authentication Protocol
    148
    
    Gratuitous Address Resolution Protocol Protection
    148
    
    Reinstalling an Ip Phone 2002
    148
    
    Replacing an Ip Phone 2002
    149
    
    Removing an Ip Phone 2002 from Service
    150

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Nortel 1140E Installation And Operation Manual

Nortel 1140E Installation And Operation Manual (602 pages)

Nortel Communication Server 1000

Brand: Nortel | Category: IP Phone | Size: 11 MB

Table of Contents

Table of Contents

7
- Revision History
  3
Description

12
- List of Procedures
  19
Table of Contents

20
- How to Get Help
  
  31
- About this Document
  
  33
  - Subject
    33
  - Applicable Systems
    34
  - Intended Audience
    35
  - Conventions
    35
  - Related Information
    36
- Nortel IP Phone 2001
  
  39
  - Contents
    39
  - Introduction
    39
    
    Components and Functions
    39
    
    Supported Features
    39
    
    Features Not Currently Supported
    39
  - Description
    40
  - Components and Functions
    41
  - Supported Features
    44
  - Features Not Currently Supported
    46
  - Display Characteristics
    46
  - Cleaning the IP Phone Display Screen
    48
  - Key Number Assignments
    48
  - Package Components
    49
  - Installation and Configuration
    50
    
    Description
    56
  - Full Duplex Mode
    67
  - Gratuitous Address Resolution Protocol Protection
    69
  - Extensible Authentication Protocol
    69
  - Reinstalling an IP Phone 2001
    69
  - Replacing an IP Phone 2001
    71
  - Removing an IP Phone 2001 from Service
    71
- Nortel IP Phone 2002
  
  73
  - Contents
    73
  - Introduction
    74
  - Description
    74
  - Components and Functions
    75
  - Supported Features
    79
  - Features Not Currently Supported
    81
  - Display Characteristics
    82
  - Cleaning the IP Phone Display Screen
    84
  - Key Number Assignments
    84
  - Package Components
    84
  - Installation and Configuration
    86
    
    Installing the IP Phone 2002 for the
    91
    
    Procedure 11
    98
    
    Installing an IP Phone 2002 for the First Time
    98
    
    Using DHCP
    98
  - Full Duplex Mode
    105
    
    Procedure 12
    105
    
    Enabling Full Duplex Mode
    105
    
    Procedure 13
    106
    
    Checking Ethernet Statistics
    106
  - Gratuitous Address Resolution Protocol Protection
    107
  - Extensible Authentication Protocol
    107
  - Reinstalling an IP Phone 2002
    107
    
    Procedure 14
    107
    
    Changing the TN of an Existing IP Phone 2002
    107
  - Replacing an IP Phone 2002
    108
    
    Procedure 15
    108
  - Removing an IP Phone 2002 from Service
    109
    
    Procedure 16
    109
- Nortel IP Phone 2004
  
  111
  - Contents
    111
  - Introduction
    112
  - Description
    112
  - Components and Functions
    113
  - Supported Features
    117
  - Features Not Currently Supported
    119
  - Central Answering Postion
    119
  - Display Characteristics
    120
  - Cleaning the IP Phone Display Screen
    122
  - Key Number Assignments
    122
  - Package Components
    122
  - Installation and Configuration
    124
    
    Procedure 17
    125
    
    Configuring the IP Phone 2004
    125
    
    Procedure 18
    130
    
    Installing the IP Phone 2004 for the First Time Using Manual Configuration
    130
    
    Procedure 19
    137
    
    Installing an IP Phone 2004 for the First Time Using DHCP
    137
  - Full Duplex Mode
    144
    
    Procedure 20
    144
    
    Enabling Full Duplex Mode
    144
  - Gratuitous Address Resolution Protocol Protection
    145
    
    Procedure 21
    145
    
    Checking Ethernet Statistics
    145
  - Extensible Authentication Protocol
    146
  - Reinstalling an IP Phone 2004
    146
  - Replacing an IP Phone 2004
    147
  - Removing an IP Phone 2004 from Service
    148

Nortel 1140E User Manual

Nortel 1140E User Manual (216 pages)

SIP Firmware Release 1.1

Brand: Nortel | Category: IP Phone | Size: 2 MB

Table of Contents

Revision History
3
Table of Contents
5
About the Nortel IP Phone 1140E

11
- Basic Features
  11
- Telephone Controls
  14
- Telephone Display
  19
  - Cleaning the IP Phone 1140E LCD Display Screen
    19
- Context-Sensitive Soft Keys
  20
  - Idle State Context-Sensitive Soft Keys
    20
  - In-Call Context-Sensitive Soft Keys
    23
- Navigation Keys
  26
- Using a USB Mouse
  28
- Available IP Phone 1140E Call Features
  29
- Security Features
  29
Connecting the Components

30
- Before You Begin
  31
- Connecting the Components of the Phone
  32
Entering Text

37
- Entering Text Using the Telephone Dialpad
  37
  - Ends Dialing
    40
  - Setting the Dialpad to Alphanumeric Dialing
    41
- Entering Text Using the USB Keyboard
  42
Accessing the IP Phone 1140E

44
- Logging in
  44
- Timed Logout
  51
- Your User Profile
  52
Configuring the IP Phone 1140E

56

Nortel 1140E User Manual

Nortel 1140E User Manual (204 pages)

Nortel Communication Server 1000

Brand: Nortel | Category: IP Phone | Size: 3 MB

Table of Contents

Revision History
3
Table of Contents
5
How to Get Help
11
Denan Regulatory Notice for Japan
17
About the Nortel IP Phone 1140E

19
- Basic Features
  19
- Telephone Controls
  21
- Telephone Display
  29
- License Notification
  29
- Call Features and Flexible Feature Codes
  30
- Security Features
  30
  - Using Encrypted Calling
    30
  - Managing Your Station Control Password (SCPW)
    30
Entering and Editing Text

33
Connecting the Components

36
- Before You Begin
  37
- Connecting the Components of the Phone
  37
Virtual Private Network

43
Configuring Telephone Options

62
- Using the Telephone Options Menu
  63
  - Adjusting the Volume
    64
  - Adjusting the Display Screen Contrast
    65
  - Selecting a Language
    66
  - Selecting Date and Time Format
    67
  - Accessing Display Diagnostics
    68
  - Choosing a Local Dialpad Tone
    68
  - Viewing IP Phone Information
    69
  - Diagnostics
    70
  - Configuring Call Log Options
    71
  - Choosing a Ring Type
    76
  - Enabling or Disabling Call Timer
    77
  - Enabling Onhook Default Path
    77
  - Changing Feature Key Labels
    78
  - Configuring the Name Display Format
    80
  - Configuring Live Dialpad
    81
  - Configuring Caller ID Display Order
    82
  - Configuring Normal Mode Indication
    82
Configuring Local Menu Options

84
- Using the 1. Preferences Submenu
  86
  - Changing 1. Display Settings
    86
  - Changing 2. Language
    87
  - Configuring 3. Headsets
    88
  - Configuring 4. Bluetooth
    95
- Using the 2. Local Diagnostics Submenu
  107
  - IP Set&Dhcp Information
    107
  - Network Diagnostic Tools
    107
  - Ethernet Statistics
    107
  - IP Network Statistics
    108
  - USB Devices
    108
  - Advanced Diag Tools
    108
  - DHCP Information
    108
  - License Information
    108
  - VPN Information
    109
  - Certificate Information
    109
- Using the 3. Network Configuration Menu
  109
- Using the 4. Lock Menu
  110

Nortel 1140E User Manual

Nortel 1140E User Manual (166 pages)

IP Deskphone

Brand: Nortel | Category: IP Phone | Size: 1 MB

Table of Contents

Revision History
3
Table of Contents
5
About the IP Phone 1140E

11
- Basic Features
  11
- Telephone Controls
  14
- Telephone Display
  20
- Call Features and Flexible Feature Codes
  20
- Security Features
  21
  - Using Encrypted Calling
    21
  - Managing Your Station Control Password (SCPW)
    21
Entering and Editing Text

24
Connecting the Components

27
- Before You Begin
  28
- Connecting the Components of the Phone
  28
Configuring Telephone Options

34
- Using the Telephone Options Menu
  35
  - Adjusting the Volume
    36
  - Adjusting the Display Screen Contrast
    37
  - Selecting a Language
    38
  - Selecting Date and Time Format
    39
  - Accessing Display Diagnostics
    40
  - Choosing a Local Dialpad Tone
    40
  - Viewing IP Phone Information
    41
  - Diagnostics
    42
  - Configuring Call Log Options
    43
  - Choosing a Ring Type
    47
  - Enabling or Disabling Call Timer
    48
  - Enabling Onhook Default Path
    49
  - Changing Feature Key Labels
    49
  - Configuring the Name Display Format
    51
  - Configuring Live Dialpad
    52
Configuring Local Menu Options

54
Making a Call

71
- Using Off-Hook Dialing
  71
- Using On-Hook Dialing
  72
- Using Handsfree Dialing
  73
- Using the Directory Applications
  75
- Using Predial
  78
- Using Autodial
  79
- Using Ring Again
  81
- Using Last Number Redial
  82
- Using Speed Call
  82
- Using System Speed Call
  84
- Using Hotline
  84
- Using Intercom Calling
  84

Nortel 1140E User Manual

Nortel 1140E User Manual (106 pages)

1140E: User Guide

Brand: Nortel | Category: IP Phone | Size: 1 MB

Table of Contents

Table of Contents
3
Contents
5
New in this Release

7
- Features
  7
- Other Changes
  7
About the IP Phone 1140E

9
- IP Phone Terminal Description
  9
- Terminal Display
  11
- Terminal Indicators
  12
- USB Keyboard
  13
- USB Mouse
  13
IP Phone 1140E Menu Systems

15
- Logoff
  15
- Audio
  15
- Display
  15
- Feature
  15
  - Assign
    16
  - Label
    16
  - Options
    16
  - Reset
    16
- Language
  16
- Time
  16
- History
  17
- Diagnostics
  17
- Upgrade
  17
- Menu Hierarchy
  18
- How to Use the Navigation Keys
  18
Conﬁguring Local Tools Menu Options

19
- Preferences
  21
  - Display Settings
    21
  - Languages
    22
  - Bluetooth Setup
    22
- Local Diagnostics
  22
  - IP Set and DHCP Information
    23
  - Network Diagnostic Tools
    23
  - Ethernet Statistics
    23
  - IP Network Statistics
    23
  - USB Devices
    23
- Network Conﬁguration
  24
- Lock Menu
  24
Connecting the IP Phone to the LAN

25
- Procedure Job Aid
  26
Logging on

27
Logging off

29
Making Calls

31

Nortel 1140E User Manual

Nortel 1140E User Manual (52 pages)

Nortel Communication Server 1000 Call Center User Guide

Brand: Nortel | Category: IP Phone | Size: 0 MB

Table of Contents

Revision History
3
Table of Contents
5
About the Nortel IP Phone 1140E

7
- Basic Features
  7
- Telephone Controls
  10
- Telephone Display
  17
Agent and Supervisor Features

18
Agent Features

24
- Answering ACD Calls
  24
- Using Call Forcing
  25
- Using Return to Queue on no Answer
  26
- Using Activity Code
  26
- Using Emergency
  27
- Using Not Ready
  28
- Placing or Answering Non-ACD Calls
  28
- Contacting Your Supervisor
  29
  - Using Record on Demand Key
    31
  - Using SAVE Key
    32
Supervisor Features

33
- Using Answer Agent
  33
- Using the Agent Key
  34
- Using Answer Emergency
  34
- Using Call Agent
  35
- Using Interflow
  36
- Using Night Service
  36
- Observing a Call
  38
- Displaying the Queue
  39
- Displaying Agent Status
  40
Terms You Should Know

43
Index

49

Nortel 1140E User Manual

Nortel 1140E User Manual (50 pages)

Nortel Communication IP Phone 1140E Call Center User Guide

Brand: Nortel | Category: IP Phone | Size: 0 MB

Table of Contents

Revision History
3
Table of Contents
5
About the Nortel IP Phone 1140E

7
- Basic Features
  7
- Telephone Controls
  10
- Telephone Display
  16
Agent and Supervisor Features

17
Agent Features

23
- Answering ACD Calls
  23
- Using Call Forcing
  24
- Using Return to Queue on no Answer
  25
- Using Activity Code
  25
- Using Emergency
  26
- Using Not Ready
  27
- Placing or Answering Non-ACD Calls
  27
- Contacting Your Supervisor
  28
Supervisor Features

31
- Using Answer Agent
  31
- Using the Agent Key
  32
- Using Answer Emergency
  32
- Using Call Agent
  33
- Using Interflow
  34
- Using Night Service
  34
- Observing a Call
  36
- Displaying the Queue
  37
- Displaying Agent Status
  38
Terms You Should Know

41
Index

47

Nortel 1140E User Manual

Nortel 1140E User Manual (36 pages)

Business Communications Manager

Brand: Nortel | Category: IP Phone | Size: 1 MB

Table of Contents

Revision History
3
Table of Contents
5
About the Nortel IP Phone 1140E

7
- Basic Features
  7
- Telephone Controls
  9
- Telephone Display
  14
Entering and Editing Text

15
- Entering Text Using the Telephone Dialpad
  15
- Entering Text Using the USB Keyboard
  15
Configuring Options

17
- Preferences
  17
  - Display Settings
    17
  - Language
    18
  - Bluetooth Setup
    18
- Local Diagnostics
  24
  - IP Set&Dhcp Information
    24
  - Network Diagnostic Tools
    24
  - Ethernet Statistics
    24
  - IP Networks Statistics
    24
  - USB Device Information
    24
- Network Configuration
  25
- Lock Menu
  25
Telephone Setup

26
- Language Choice
  26
- Ring Type
  26
- Call Log
  26
- Time Offset
  27
- About Your Programmable Buttons
  27
  - Memory Buttons
    27
  - Program Memory Buttons
    27
  - External Autodial
    28
  - Internal Autodial
    28
  - Features
    28
  - Erase Memory Buttons
    28
Making a Call

29
Answering a Call

30
While on an Active Call

31
- Placing a Call on Hold
  31
- Using Handsfree
  31
- Using a Headset
  31
- Muting the Microphone
  32
Accessing External Server Applications

33
- User Guide
  36

Nortel 1140E User Manual

Nortel 1140E User Manual (22 pages)

Brand: Nortel | Category: IP Phone | Size: 0 MB

Table of Contents

Overview

1
- Table of Contents
  1
Ip Phone Terminal Description

3
Terminal Display

6
Terminal Indicators

7
How to Use the Navigation Keys

8
Answering Voice Mail

8
Making a Call

8
Answering Calls

9
- Answering a Call
  9
- Answering a Second Call
  9
Ending a Call

10
While on an Active Call

10
- Using Call Hold
  10
- Transferring a Call
  10
- Using Conference Call
  10
Using Call Forward

11
Selecting a Ring Tone

11
Adjusting the Contrast Level of the Display

12
Selecting a Language

12
Using the Time Menu

12
- Setting the Time Format
  12
- Setting the Date Format
  13
- Resetting the Default Time
  13
Using the Directory

13
- Adding or Editing a Directory Entry
  14
- Deleting an Entry from the Directory
  14
Using the Inbox

15
- Accessing the Inbox
  15
- Viewing Inbox Call Information
  15
- Storing a Number from the Inbox
  16
- Using the Inbox to Make a Call
  16
- Resetting the Inbox
  16
Using the Outbox

17
Using the Dial-Pad to Enter Text

18
Using a Keyboard with an Ip Phone

19
Bluetooth Headset Setup

22
Help

22
- General Phone Support
  22
- NUIT Service Center (Repair)
  22

Nortel 1140E User Manual

Nortel 1140E User Manual (49 pages)

Call Center

Brand: Nortel | Category: IP Phone | Size: 1 MB

Table of Contents

Revision History
3
About the Nortel IP Phone 1140E
7
Telephone Controls
10
Telephone Display
15
Agent and Supervisor Features
17
Logging in with an Agent ID and Multiple Queue Assignments
18
Logging in with an Agent ID and MQA Login Options
19
Using Default Login
21
Agent Features
23
Using Force Call
24
Using Activity Code
25
Using Not Ready
26
Placing or Answering Non-ACD Calls
27
Contacting Your Supervisor
28
Supervisor Features
30
Using the Agent Key
31
Using Call Agent
32
Using Interflow
33
Observing a Call
35
Displaying Agent Status
37
Terms You Should Know
39
Information Display
40
Index
45

Nortel 1140E User Manual

Nortel 1140E User Manual (29 pages)

Brand: Nortel | Category: IP Phone | Size: 0 MB

Table of Contents

Chapter 1

3
- Table of Contents
  3
About the Nortel IP Phone 1140E

5
- Basic Features
  5
- Telephone Controls
  7
- Telephone Display
  11
Chapter 2 Entering and Editing Text

13
- Entering Text Using the Telephone Dialpad
  13
- Entering Text Using the USB Keyboard
  13
Chapter 3 Configuring Options

15
- Preferences
  15
  - Display Settings
    15
  - Language
    15
  - Bluetooth Setup
    16
    
    Dual Pairing Headsets
    19
    
    Interaction with Wired Headsets
    19
- Local Diagnostics
  20
  - IP Set&Dhcp Information
    20
  - Network Diagnostic Tools
    21
  - Ethernet Statistics
    21
  - IP Networks Statistics
    21
  - USB Device Information
    21
- Lock Menu
  21
- Network Configuration
  21
- Call Log
  23
Chapter 4 Telephone Setup

23
- Language Choice
  23
- Ring Type
  23
- Time Offset
  23
- About Your Programmable Buttons
  24
  - Memory Buttons
    24
  - Program Memory Buttons
    24
- Making a Call
  25
- Answering a Call
  26
- While on an Active Call
  26
  - Placing a Call on Hold
    26
    
    Using Handsfree
    26
    
    Using a Headset
    26
    
    Muting the Microphone
    27
    
    Accessing External Server Applications
    27

Nortel 1140E User Manual

Nortel 1140E User Manual (28 pages)

Expansion Module for IP Phone 1100 Series

Brand: Nortel | Category: Telephone Accessories | Size: 1 MB

Table of Contents

Revision History
3
Table of Contents
5
About the Expansion Module for IP Phone 1100 Series

7
Setup and Assembly

10
Controls and Settings

16
- Shift Key Functionality
  16
- Services Key Operation
  16
- Display Diagnostics
  17
Regulatory and Safety Information

19
- Other
  20
- Denan Regulatory Notice for Japan
  21
Terms You Should Know

23
Index

25
- User Guide
  28

Nortel 1140E Quick Reference Manual

Nortel 1140E Quick Reference Manual (19 pages)

VOIP Phone

Brand: Nortel | Category: IP Phone | Size: 0 MB

Table of Contents

Table of Contents
1
Objectives
2
Features of the Nortel 1140E
3
Log in
5
- Auto Login
  5
Hands-Free
7
- Bluetooth
  7
Audio Options
9
- Volume Control
  9
- Ring Tone
  10
Directory
11
- Autodial
  13
- Speed Call
  14
3-Way Conference
16
Transfer
17
Forward
18
Getting Help
19

Nortel 1140E Quick Reference

Nortel 1140E Quick Reference (4 pages)

SIP Firmware

Brand: Nortel | Category: IP Phone | Size: 0 MB

Table of Contents

IP Phone 1140E Fixed Keys
1
Login/Logout
2
Call Related Functions
2
Making a Call
2
Answering a Call
2
Initiating a Conference Call
2
Sending an Instant Message (IM)
2
View Menu
3
Idle Phone Context-Sensitive Soft Key Menu
3
Services Menu
3
Message (Msgs) Menu
3
Preferences (Prefs) Menu
3
Active Call Context-Sensitive Soft Key Menu
3
Action Menu
3
Audio Menu
3
Display Screen Icons
4
Call States
4
Instant Messaging
4
Inbox
4
Presence
4

Nortel 1140E Quick Reference Card

Nortel 1140E Quick Reference Card (2 pages)

Brand: Nortel | Category: IP Phone | Size: 0 MB

Table of Contents

Nortel 1140E User Manual

Nortel 1140E User Manual (16 pages)

Brand: Nortel | Category: IP Phone | Size: 0 MB

Table of Contents

Nortel 1140E User Manual

Nortel 1140E User Manual (17 pages)

Nortel 1140E IP Phone

Brand: Nortel | Category: IP Phone | Size: 0 MB

Nortel 1140E Quick Reference Manual

Nortel 1140E Quick Reference Manual (2 pages)

Nortel VoIP 1120E/1140E Telephone

Brand: Nortel | Category: IP Phone | Size: 0 MB

Table of Contents

Nortel 1140E Get Started

Nortel 1140E Get Started (2 pages)

Nortel Communication Server IP Deskphone User Guide

Brand: Nortel | Category: IP Phone | Size: 0 MB

Table of Contents

Nortel 1140E Technical Specifications

Nortel 1140E Technical Specifications (4 pages)

IP Phone 1140E

Brand: Nortel | Category: IP Phone | Size: 0 MB

Nortel 1140E Quick Reference Manual

Nortel 1140E Quick Reference Manual (2 pages)

SIP-Enabled

Brand: Nortel | Category: IP Phone | Size: 0 MB

Table of Contents

Nortel 1140E Getting Started

Nortel 1140E Getting Started (2 pages)

Nortel 1140E: User Guide

Brand: Nortel | Category: IP Phone | Size: 0 MB

Table of Contents

Nortel 1140E Quick Start Manual

Nortel 1140E Quick Start Manual (4 pages)

Brand: Nortel | Category: Telephone | Size: 0 MB

Nortel 1140E Quick Reference Card

Nortel 1140E Quick Reference Card (2 pages)

For Nortel Communication Server 1000

Brand: Nortel | Category: IP Phone | Size: 0 MB

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