Stratasys Dimension BST 1200 Troubleshooting Manual
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Stratasys Dimension BST 1200 Troubleshooting Manual

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See also: User Manual
Dimension BST 1200 / SST 1200 Service Guide
Troubleshooting
Dimension 1200 and 1200es BST/SST
Troubleshooting Guide
Revision Date: 9/14/2009

Table of Contents

5.0 Common Hyperterminal Commands
Page 8-1

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Summary of Contents for Stratasys Dimension BST 1200

  • Page 1 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting Dimension 1200 and 1200es BST/SST Troubleshooting Guide Revision Date: 9/14/2009 Table of Contents 1.0 How to Use the Guide 2.0 Special Notes 3.0 Code Errors 4.0 Non-Code Errors 5.0 Common Hyperterminal Commands...
  • Page 2 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting 1.0 How to Use the Guide 1.1 Determine what type of error you are experiencing; either a Code Error or Non-Code Error. 1.2 If you are experiencing a Code Error: A) Refer to the Code Error Section of the guide (Section 3.0) B) Match the code number with the number in the guide.
  • Page 3 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting 2.0 Special Notes 2.1 Field Special Notes A. Verify that the machine is plugged directly into a wall outlet. Do not use an extension cord or power strip. B. Verify you are running the current build software. Upgrade the software if necessary.
  • Page 4 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting 3.0 Code Errors NOTE: Gen 1 = P0001 to P3999, Gen 2 = P4000 to P08999, Gen 3 = P09000 and above 3.1 Major Codes Note: These codes are displayed on the system LCD.
  • Page 5 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting Errors Corrective Actions Controller Abort Minor Errors (Code: 14, XX) NOTE: Gen 1 = P0001 to P3999, Gen 2 = P4000 to P08999, Gen 3 = P09000 and above 14, 01: Abort : Z axis is jammed 1.
  • Page 6 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting 14, 11: Abort : Door opened while axis in motion 1. Check to see if door latch is activating using LED's/test points Gen 2- Check signal at TP12 Gen 3- Check signal at J5 -pin 1 2.
  • Page 7 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting 14, 33: Abort : Invalid being send to PMD chip. 1. Check to see if machine software is current release. If not, upgrade to current build. 2. Power cycle machine. (Error in format of data sent to PMD) 3.
  • Page 8 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting 14, 48: Abort : Vertex command error. 1. If this message is displayed on LCD ONLY, replace SBC Ram. 2. If this message is not displayed on the LCD, (seen in outfile), RAM is NOT the root cause.
  • Page 9 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting 14, 63: Abort : Find home failed, X eot tripped 1. Power cycle machine - remember to move head away from switches. 14, 64: Abort : Find home failed, Y eot tripped 2.
  • Page 10 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting 14, 79: Run-time error 1. Cycle power. 2. Check for other errors. 3. Replace SBC. 4. Replace controller. 14, 80: Index out of bounds Cycle power. 14, 81: Invalid argument Cycle power.
  • Page 11 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting 14, 100: Find home failed, Z HOME (BOT) not tripped 1. Check for objects/parts on Z stage. 14, 101: Find home failed, Z EOT not tripped 2. Look for debris on Z-Stage casting - remove debris 14, 102: Find home failed, Z HOME (BOT) timeout 3.
  • Page 12 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting 14, 115: Z stage planarity beyond tolerance 1. Substrate may be out of level or damaged, replace substrate. 2. XY table or tray out of level. 14, 116: I2C configuration info is corrupt Software error;...
  • Page 13 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting 14, 131: Toggle when head motor is running 1. Check toggle bar for excessive play. If loose, check security of toggle plate or replace toggle bar. 2. Reflector on toggle bar missing or damaged - replace toggle bar.
  • Page 14 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting Temperature Failed to Regulate Minor Errors (18.XX) Note: SW "Code:18" on the display. It does not differentiate between Chamber and Head temperature regulation failures. 18, 01: Temperature not changing fast enough.
  • Page 15 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting Controller Initialization Failed Minor Errors (19.XX) 19, 01: IN_COMMAND Rejected by Controller Software use only 19, 02: IN_COMMAND Timeout 1. Cycle power Failed to load globals 2. Replace controller board 3. Replace hard drive Door Unlatch Failed (20.XX)
  • Page 16 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting 4.0 Non-Code Errors NOTE: Gen 1 = P0001 to P3999, Gen 2 = P4000 to P08999, Gen 3 = P09000 and above A) "Build Error" displayed on LCD B) Tip Depth Incorrect C) "Corrupted Upgrade"...
  • Page 17 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting Errors Corrective Actions A). "Build Error" displayed on LCD 1. Part stops building before complete. 1. Partial or bad model file sent to unit. - Check and reprocess the STL and redownload the file.
  • Page 18 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting F). "Door Open" Displayed on LCD 1. The door is open. 2. The door switch is bad. Check using Maraca/DataStat Status 3. The latch mechanism is not contacting the switch. 4. The door is warped. Replace door.
  • Page 19 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting 3. Replace head motor. 4. Replace umbilical cable. Page 8-19...
  • Page 20 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting I). Lights 1. Chamber lights won't come on. 1. Lights are burnt out - replace lights (Unit is otherwise functioning normally) 2. Open wire to light - check for continuity J). Load Failed 1.
  • Page 21 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting K). Network Communication 1. System boots, but won't talk to network. 1. If using static - Wrong IP address, check that IP in machine and Admin are the same. 2. If using static - Make sure the IP address is static on the customer's network.
  • Page 22 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting 1.3 Hysteresis Problem 1. Reprocess part and resend. 2. Loose tip. Tighten screws. 3. Loose heater block. Tighten screws. 4. Lube the XY Guide Rods. 5. Check and adjust belt tension.
  • Page 23 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting 4. Burn marks in part 1. Check tip wipe brush and flicker. 2. Replace Tip Shroud 3. Loose tip. 4. Material build-up behind the tip - remove excess material 4. Yellow Streaks in Part 1.
  • Page 24 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting M). Pauses During Build 1. Chamber won't heat up to at least- 1. Heater element(s) are burnt out. Using a thermometer check if one side is blowing cooler air than the other 75 degrees 2.
  • Page 25 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting N). Power Down 1. Fails to shutdown. 1. Toggle the power down switch again. 2. Shut system off at the breaker. 2. Display indicates "Recovery after uncontrolled shutdown" 1. AC power was interrupted. Check customers AC power.
  • Page 26 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting 3. No fans, lights, text and no LCD back light (no nothing) 1. Check if the main thermostat is open. 2. 24VDC power supply is bad. Replace 24VDC supply. 3. Check cable from 24VDC supply to PDB.
  • Page 27 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting P). "Can't Find Home - Check Modeling Base" displayed on LCD 1. Head stops over Z stage/modeling base 1. No modeling base 2. Modeling base is used/defective - Replace 2. Head moves to lower modeling base sensor but 1.
  • Page 28 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting R) Calibration Issues 1. Tip offset cal part - support and model over .78" offset 1. Check that tip offset values are close to default values. default = 0.78, 0.00 2. Tip offset values change but do not take.
  • Page 29 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting T) Z Calibration Failure 1. First layer too deep into substrate Left square (SS) Left square (BASS) Solution: Z offset +.010 Upper layers - Missing Upper layers - Missing/barely stuck to substrate...
  • Page 30 Dimension BST 1200 / SST 1200 Service Guide Troubleshooting 4. Support tip much higher than model tip Left square (SS) Left square (BASS) Solution: Z offset +.010 Upper layers - Built OK Upper layers - Missing/barely stuck to substrate 1st layer - OK...

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