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Central management
Digi Remote Manager support
Digi Remote Manager is a hosted remote configuration and management system that allows you to
remotely manage a large number of devices. Remote Manager includes a web-based interface that
you can use to perform device operations, such as viewing and changing device configurations and
performing firmware updates. Remote Manager servers also provide a data storage facility. The Digi
Remote Manager is the default cloud-based management system, and is enabled by default.
To use Remote Manager, you must set up a Remote Manager account. To set up a Remote Manager
account and learn more about Digi Remote Manager, go to
remote-manager.
To learn more about Remote Manager features and functions, see the
Guide.
Certificate-based enhanced security
Beginning with firmware version 22.2.9.x, the default URL for the device's Remote Manager connection
is edp12.devicecloud.com. This URL is required to utilize the client-side certificate support. Prior to
release 22.2.9.x, the default URL was my.devicecloud.com.
If your Digi device is configured to use a non-default URL to connect to Remote Manager,
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updating the firmware will not change your configuration. However, if you erase the device's
configuration, the Remote Manager URL will change to the default of edp12.devicecloud.com.
If you perform a factory reset by pressing the ERASE twice, the client-side certificate will be
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erased and you must use the Remote Manager interface to reset the certificate. Select the
device in Remote Manager and select Actions > Reset Device Certificate.
The certificate that is provided to the client by Remote Manager is signed by a specific
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certificate authority, and the device is expecting that same certificate authority. If your IT
infrastructure uses its own certificate-based authentication, this might cause the device to
interpret the certificate provided by Remote Manager as being from an incorrect certificate
authority. If this is the case, you need to include an exception to allow edp12.devicecloud.com
to authenticate using its own certificate.
The new URL of edp12.devicecloud.com is for device communication only. Use
https://remotemanager.digi.com for user interaction with remote manager.
Firewall issues
To utilize the certificate-based security, you may need to open a port through your firewall for egress
connectivity to edp12.devicecloud.com. TCP port 3199 is used for communication with Remote
Manager.
Configure your device for Digi Remote Manager support
By default, your IX10 device is configured to use Digi Remote Manager for central management.
Additional configuration options
These additional configuration settings are not typically configured, but you can set them as needed:
Disable the Digi Remote Manager connection if it is not required. You can also configure an
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alternate cloud-based central management application.
IX10 User Guide
Digi Remote Manager support
http://www.digi.com/products/cloud/digi-
Digi Remote Manager User
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