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Central management
Digi Remote Manager support
Digi Remote Manager is a hosted remote configuration and management system that allows you to
remotely manage a large number of devices. Remote Manager includes a web-based interface that
you can use to perform device operations, such as viewing and changing device configurations and
performing firmware updates. Remote Manager servers also provide a data storage facility. The Digi
Remote Manager is the default cloud-based management system, and is enabled by default. You can
also select to use Digi aView as the cloud-based management system. See
information about aView.
To use Remote Manager, you must set up a Remote Manager account. To set up a Remote Manager
account and learn more about Digi Remote Manager, go to
remote-manager.
To learn more about Remote Manager features and functions, see the
Guide.
Certificate-based enhanced security
Beginning with firmware version 22.2.9.x, the default URL for the device's Remote Manager connection
is edp12.devicecloud.com. This URL is required to utilize the client-side certificate support. Prior to
release 22.2.9.x, the default URL was my.devicecloud.com.
If your Digi device is configured to use a non-default URL to connect to Remote Manager,
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updating the firmware will not change your configuration. However, if you erase the device's
configuration, the Remote Manager URL will change to the default of edp12.devicecloud.com.
If you perform a factory reset by pressing the RESET twice, the client-side certificate will be
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erased and you must use the Remote Manager interface to reset the certificate. Select the
device in Remote Manager and select Actions > Reset Device Certificate.
The new URL of edp12.devicecloud.com is for device communication only. Use my.devicecloud.com
for user interaction with remote manager.
Firewall issues
To utilize the certificate-based security, you may need to open a port through your firewall for egress
connectivity to edp12.devicecloud.com. TCP port 3199 is used for communication with Remote
Manager.
Configure Digi Remote Manager
By default, your Connect EZ device is configured to use central management using Digi Remote
Manager.
Additional configuration options
These additional configuration settings are not typically configured, but you can set them as needed:
Disable the Digi Remote Manager connection if it is not required. You can also configure an
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alternate cloud-based central management application.
Change the reconnection timer.
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The non-cellular keepalive timeout.
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The keepalive count before the Remote Manager connection is dropped.
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Digi Connect EZ Mini User Guide
Digi Remote Manager support
Digi aView User Guide
www.digi.com/products/cloud/digi-
Digi Remote Manager User
for
549
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