Ruckus Wireless Virtual SmartZone High Scale Reference Manual
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Ruckus Wireless Virtual SmartZone High Scale Reference Manual

Ruckus Wireless Virtual SmartZone High Scale Reference Manual

Alarm and event, supporting smartzone 3.6
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MESSAGE REFERENCE GUIDE
Ruckus SmartCell Gateway 200
Virtual SmartZone High Scale and SmartZone
300
Alarm and Event Reference Guide
Supporting SmartZone 3.6
Part Number: 800-71565-001 Rev A
Publication Date: November 2017

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  • Page 1 MESSAGE REFERENCE GUIDE Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone Alarm and Event Reference Guide Supporting SmartZone 3.6 Part Number: 800-71565-001 Rev A Publication Date: November 2017...
  • Page 2 Ruckus Wireless, Ruckus, the bark logo, BeamFlex, ChannelFly, Dynamic PSK, FlexMaster, Simply Better Wireless, SmartCell, SmartMesh, SmartZone, Unleashed, ZoneDirector and ZoneFlex are trademarks of Ruckus Wireless, Inc. in the United States and in other countries. Brocade, the B-wing symbol, MyBrocade, and ICX are trademarks of Brocade Communications Systems, Inc. in the United States and in other countries.

  • Page 3: Table Of Contents

    Renamed Event.................................... 36 Auto Clearance of Event................................36 SmartZone Version 3.1.1..................................36 New Alarm....................................37 New Event....................................37 Re-added Event....................................37 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 4 AP Communication Alarms.................................. 65 AP rejected....................................65 AP configuration update failed..............................65 AP swap model mismatched................................ 66 AP pre-provision model mismatched.............................66 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 5 Cluster upload KSP file failed................................ 86 Configuration backup failed................................86 Configuration restore failed................................86 Configuration Alarms....................................87 Zone configuration preparation failed............................87 AP configuration generation failed..............................87 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 6 Outbound routing failure................................106 Did allocation failure..................................106 IPMI Alarms......................................107 ipmiVoltage....................................108 ipmiThempBB..................................... 109 ipmiThempFP..................................... 109 ipmiThempIOH....................................110 ipmiThempMemP..................................110 ipmiThempPS..................................... 111 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 7 Diameter peer transport failure..............................129 Diameter CER error..................................130 Diameter peer add error................................130 Diameter peer remove successful............................... 131 Diameter realm entry error................................131 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 8 AD server unreachable................................151 Wechat ESP authentication server reachable..........................152 WeChat ESP authentication server unreachable..........................152 WeChat ESP authentication server resolvable..........................152 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 9 MAP downlink connected to EMAP.............................168 MAP downlink disconnected from EMAP............................ 168 RAP downlink connected to MAP............................... 168 MAP uplink connected to EMAP..............................169 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 10 Primary or secondary DHCP AP detects 90% of the configured total IPs..................184 Both primary and secondary DHCP server APs are down......................185 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 11 GtpManager (DP) disconnected..............................201 Session updated at DP................................201 Session update at DP failed................................ 202 Session deleted at DP.................................202 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 12 New node joined successfully..............................219 New node failed to join................................220 Node removal completed................................220 Node removal failed..................................220 Node out of service..................................221 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 13 Cluster upload KSP file failed..............................235 Configuration backup started..............................235 Configuration backup succeeded..............................235 Configuration backup failed.................................235 Configuration restore succeeded..............................236 Configuration restore failed................................236 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 14 Data plane license is not enough..............................251 Data plane upgrade started.................................251 Data plane upgrading..................................251 Data plane upgrade succeeded..............................251 Data plane upgrade failed................................252 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 15 Modify bearer response failed..............................269 Delete session response failed..............................269 Delete bearer request failed.................................269 Update bearer request failed............................... 270 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 16 283 ipmiREThempPS..................................283 ipmiREThempP................................... 284 ipmiREThempHSBP..................................284 ipmiREFan....................................284 ipmiREPower....................................285 ipmiRECurrent.................................... 285 ipmiREFanStatus..................................285 ipmiREPsStatus..................................286 ipmiREDrvStatus..................................286 Licensing Interface Events..................................286 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 17 STA session termination AAA initiated failed..........................301 STA re-authorization successful..............................302 STA re-authorization failed................................302 STA response timer expired................................ 302 Retransmission exhausted................................303 System Events....................................303 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 18 Diameter CER error..................................318 Diameter CER success................................319 Diameter invalid version................................319 Diameter peer add error................................320 Diameter peer add successful..............................320 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 19 DP sGRE keep alive timeout............................... 336 DP sGRE GW inactive.................................337 DP DHCPRelay no response...............................337 DP DHCPRelay failover................................337 DP sGRE new tunnel.................................. 338 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 20 DP sGRE keepalive recovery...............................338 DP DHCPRelay response recovery..............................338 DP sGRE GW reachable................................339 DP sGRE GW active................................... 339 DP sGRE GW failover..................................339 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 21: Preface

    Bold and italic text identify command syntax components. Delimiters and operators define groupings of parameters and their logical relationships. Convention Description bold text Identifies command names, keywords, and command options. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 22: Document Feedback

    To access a variety of online Ruckus training modules, including free introductory courses to wireless networking essentials, site surveys, and Ruckus products, visit the Ruckus Training Portal at https://training.ruckuswireless.com. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 23: Contacting Ruckus Customer Services And Support

    RMA. If you still require help, open and manage your case at https:// support.ruckuswireless.com/case_management Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 24 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 25: About This Guide

    H) generates. For each alarm and event this guide provides the code, type, attributes, and description. This guide is written for service operators and system administrators who are responsible for managing, configuring, and troubleshooting Ruckus Wireless devices. Consequently, it assumes a basic working knowledge of local area networks, wireless networking, and wireless devices.
  • Page 26 CDRs GTPP GPRS Tunneling Protocol Prime GTPv1-U GTP version 1, user plane GTPv2-C GTP version 2, control plane Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 27 SCTP Stream Control Transmission Protocol SCTP Stream Control Transmission Protocol Signalling Gateway SGSN Serving GPRS Support Node Serving Gateway Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 28 TEID Tunnel End Point Identifier User Datagram Protocol User Equipment Web User Interface Universal Serial Bus Wireless Distribution System Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 29: Revision History

    The following are the changes for version 3.5.1. New Event Event Code Event 2802 wiredClientJoin 2803 wiredClientJoinFailure 2804 wiredClientDisconnect 2806 wiredClientAuthorization Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 30: Smartzone Version 3.5

    1265 dpDhcpIpPoolUsageRate100 1267 zoneAffinityLastDpDisconnected 1762 racADLDAPTLSFailed 4003 disabledSciDueToUpgrade 4005 diabledSciAndFtpDueToMutuallyExclusive New Event Event Code Event apGetConfigFailed clientBlockByBarringUERule clientUnBlockByBarringUERule Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 31: Smartzone Version 3.5

    1259 dpDcToCaleaDisconnected 1260 dpP2PTunnelConnected 1261 dpP2PTunnelConnectFail 1262 dpP2PTunnelDisconnected 1263 dpStartMirroringClient 1264 dpStopMirroringClient 1265 dpDhcpIpPoolUsageRate100 1266 dpDhcpIpPoolUsageRate80 1267 zoneAffinityLastDpDisconnected Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 32: Smartzone Version 3.4.1

    AP [{apName&&apMac}] failed to update its firmware reason from [{fromVersion}] to [{toVersion}] failure reason [{reason}] New Event Event Code Event clusterUploadAPFirmwareStart clusterUploadAPFirmwareSuccess clusterUploadAPFirmwareFailed clusterAddAPFirmwareStart Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 33: Smartzone Version 3.2.1

    {produce.short.name} {produce.short.name} [{cpName|| [{cpName||wsgIP}], Reason: [{reason}]. wsgIP}]. SmartZone Version 3.2 The following are the changes for version 3.2. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 34: New Alarm

    The number of devices exceeded it's limit The number of devices exceeded its limit New Event Event Code Event apUsbSoftwarePackageDownloaded apUsbSoftwarePackageDownloadFailed dpDiscoverySuccess Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 35: Severity Change

    837 - resyncNTPTime Informational Major 2102 - radiusServerUnreachable Informational Major 2122 - ldapServerUnreachable Informational Major 2142 - adServerUnreachable Informational Major Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 36: Attribute Change

    This event triggers the alarm 2142, which is auto cleared by the event code 2141. SmartZone Version 3.1.1 The following are the changes for version 3.1.1. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 37: New Alarm

    AP cable modem rebooted by user AP cable modem power-cycled by user RuckOS Version 3.1 The following are the changes for version 3.1. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 38: New Alarm

    1653 accFailedOverToSecondary 1654 accFallbackToPrimary 7003 tooManyUsers 7004 tooManyDevices Deprecated Alarm Alarm Code Alarm 1008 cfgUpdFailed 1902 unknownRealmAccounting 1909 apAcctRespWhileInvalidConfig Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 39: Renamed Alarm

    Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 40 1651 authFailedOverToSecondary 1652 authFallbackToPrimary 1653 accFailedOverToSecondary 1654 accFallbackToPrimary 1655 unavailableLocInfoRequested 1656 incapableLocInfoRequested 1657 unSupportedLocDeliveryRequest 7001 tooManyUsers 7002 tooManyDevices Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 41: Modified Event Severity

    DP DHCPRelay failOver DP SoftGRE New Tunnel DP softGRE new tunnel DP SoftGRE Del Tunnel DP softGRE del tunnel Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 42 CGF Server Not Configured CGF server not configured 2001 ZD AP Migrating ZD AP migrating 2002 ZD AP Migrated ZD AP migrated Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 43: Ruckos Version 3.0

    RuckOS Version 3.0 The following are the changes for version RuckOS 3.0. New Alarm Alarm Code Alarm apJoinZoneFailed dpReboot apSoftGREGatewayNotReachable apLBSNoResponses Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 44: Deprecated Alarm

    Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 45: Renamed Alarm Type

    AP swap model mismatched AP model different with pre-provision AP pre-provision model configuration mismatched AP WLAN mismatched AP WLAN oversubscribed Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 46: New Event

    New Event Event Code Event apJoinZoneFailed apIllgalToChangeCountryCode genericRogueAPDetected ssid-spoofingRogueAPDetected mac-spoofingRogueAPDetected same-networkRogueAPDetected ad-hoc-networkRogueAPDetected maliciousRogueAPTimeout smartRoamDisconnect clientBlockByDeviceType clientGracePeriod onboardingRegistrationSuccess onboardingRegistrationFailure forceDHCPDisconnect Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 47 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 48: Deprecated Event

    5101 connectedToDHCP 5102 lostCnxnToDHCP Deprecated Event Event Code Event apDiscoverySuccess apDiscoveryFail apBuildTunnelFailed 1004 keepAliveMissed 1010 smfRegFailed 1011 eventRegFailed Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 49: Re-Added Event

    1241 sessionMajorThreshold ttgSessionMajorThreshold 1242 sessionCriticalThreshold ttgSessionCriticalThreshold 1243 sessionLicenseExausted ttgSessionLicenseExausted 1302 rateLimitTORSurpassed rateLimitMORSurpassed 1626 assocCantStart assocEstbFailed 1960 CGFServerNotConfigured cgfServerNotConfigured Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 50: Renamed Event

    Received PDP update successfully GGSN PDP update by GGSN succeeded 1223 Received PDP update fail GGSN PDP update by GGSN failed Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 51 Binding released 5100 Stop process Process stopped 5101 Connect To DHCP DHCP connected 5102 Lost DHCP connection DHCP connection lost Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 52 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 53: Alarm And Event Management

    Enabling display of these events on the Web Interface is possible through CLI but it is not recommended. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 54: Event Attributes

    When you select a group of alarms, the Clear Alarm button is activated. Click this button. A text box appears where you Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 55 The SMTP server is disabled by default. You must enable and configure the SMTP server so notification emails can be delivered successfully. Threshold Events are triggered at the source whenever possible. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 56 SNMP MIB Reference Guide for the list of SNMP alarm traps that the controller generates. Refer to NOTE Refer to Administrator Guide for Viewing of Alarms and Events. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 57: Alarm Types

    AP account message drop while no accounting start message on page 60 • Unauthorized CoA/DM message dropped on page 61 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 58: Accounting Server Not Reachable

    This alarm is not applicable for vSZ-H. TABLE 5 Accounting fallback to primary alarm Alarm Accounting fallback to primary Alarm Type accFallbackToPrimary Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 59: Ap Accounting Message Mandatory Parameter Missing

    WAN-CDR. Recommended Action Download the RADIUS log file from the web interface to check the error cause. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 60: Ap Accounting Message Decode Failed

    This alarm is raised when accounting messages from the AP is dropped. The attributes Acct Interim/Stop message as account start is not received from the Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 61: Unauthorized Coa/Dm Message Dropped

    63 • WeChat ESP DNAT server unreachable on page 64 • WeChat ESP DNAT server unresolvable on page 64 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 62: Radius Server Unreachable

    From the event code 2142 an alarm is raised for every event. A single event triggers a single alarm. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 63: Wechat Esp Authentication Server Unreachable

    Displayed on the web AP [{apName&&apMac}] is unable to resolve WeChat ESP authentication server interface domain name [{dn}] to IP Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 64: Wechat Esp Dnat Server Unreachable

    Check the DNS server configuration settings in the controller web interface. NOTE Refer to AP Authentication Events on page 149. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 65: Ap Communication Alarms

    AP [{apName&&apMac}] failed to update to configuration [{configID}] interface Description This alarm is triggered when the controller is unable to update the AP configuration details. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 66: Ap Swap Model Mismatched

    AP firmware update failed TABLE 21 AP firmware update failed alarm Alarm AP firmware update failed Alarm Type apFirmwareUpdateFailed Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 67: Ap Wlan Oversubscribed

    From the event code 115 an alarm is raised for every event. A single event triggers a single alarm. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 68: Ap Lbs Alarms

    LS authentication failure TABLE 25 LS authentication failure alarm Alarm LS authentication failure Alarm Type apLBSAuthFailed Alarm Code Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 69: Ap Failed To Connect To Ls

    AP cable modem interface down on page 71 • AP DHCP service failure on page 71 • AP NAT failure on page 72 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 70: Ap Rebooted By System

    From the event code 313 an alarm is raised for every event. A single event triggers a single alarm. Attribute “apMac”=”xx:xx:xx:xx:xx:xx” Displayed on the web AP [{apName&&apMac}] deleted interface Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 71: Ap Cable Modem Interface Down

    This alarm is triggered when the primary and secondary DHCP server APs fail. Recommended Actions Deploy DHCP service on another AP. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 72: Ap Nat Failure

    From the event code 1601 an alarm is raised for every event. A single event triggers a single alarm. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 73: Authentication Failed Over To Secondary

    Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 74: Ad/Ldap Connectivity Failure

    Verify the base and administrator domain names as configured in the controller web interface • Verify the administrator user name and password as configured in the controller web interface Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 75: Bind Success With Ldap, But Unable To Find Clear Text Password For The User

    Verify if the configured NPS server instance is up and running (Network Policy Server) • Verify if the NPS server instance is communicating on the standard RADIUS port 1812 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 76: Radius Fails To Authenticate With Ad Nps Server

    Attribute “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “mvnoId”=12 “srcProcess”=”RAC”, “authSrvrIp” =“1.1.1.1” “authSrvrPort”=“636”, "SCGMgmtIp"="2.2.2.2" “desc”=” Fail to establish TLS Tunnel with LDAP/AD” Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 77: Control And Data Plane Interface Alarms

    Control and Data Plane Interface page 200 event 1201. NOTE Refer to Control and Data Plane Interface on page 200. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 78: Cluster Alarms

    When the operation fails, the user can run the join process. If it continues to fail, please send the complete system log files (stored in the path - Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 79: Node Removal Failed

    Node [{nodeName}] in cluster [{clusterName}] is out of service. Reason:[{reason}]. interface Description This alarm is triggered when a node is out of service. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 80: Cluster In Maintenance State

    /opt/ ruckuswireless/controller/log/system to Ruckus support for analysis. Possible causes: • Insufficient disk space. • Communication between nodes may be broken. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 81: Cluster Restore Failed

    (stored in the path - /opt/ ruckuswireless/controller/log/system to Ruckus support for analysis. Possible causes: • Insufficient disk space Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 82: Cluster Application Stopped

    Alternatively, check if the physical interfaces for this bond interface are broken. Please send the log files stored in the path - /opt/ ruckuswireless/controller/log/system to Ruckus support for analysis. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 83: Node Physical Interface Down

    TABLE 54 Cluster node shut down alarm Alarm Cluster node shut down Alarm Type nodeShutdown Alarm Code Severity Major Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 84: Disk Usage Exceed Threshold

    Recommended Actions It is recommended that the operator or user checks the out of service node to locate the reason. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 85: Cluster Upload Ap Firmware Failed

    Node [{nodeName}] time is not synchronized because of [{reason}]. The time interface difference is [{status}] seconds. Description This alarm is triggered when the cluster time is not synchronized. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 86: Cluster Upload Ksp File Failed

    Displayed on the web Cluster [{clusterName}] configuration restore failed. interface Description This alarm is triggered when the cluster restoration fails. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 87: Configuration Alarms

    From the event code 1022 an alarm is raised for every event. A single event triggers a single alarm. Attribute "nodeMac"="50:A7:33:24:E7:90","zoneName"="openZone", "apCfgGenFailedCount"="25" Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 88: End-Of-Life Ap Model Detected

    WLAN [{ssid}]. Configured VLAN is [{configuredVlan}] and resolved VLAN is [{vlanId}]. Clients may not be able to get IP or access Internet. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 89: Vlan Configuration Mismatch On Dhcp/Nat Wlan

    This alarm is triggered when the AP detects a DHCP/NAT WLAN. VLAN configuration mismatches with DVLAN/VLAN pooling configuration on gateway NOTE Refer to Configuration Events on page 240. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 90: Data Plane Alarms

    The possible cause could be of the server being busy at that particular moment. Check to see if the event is persistent. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 91: Data Plane Disconnected

    From the event code 506 an alarm is raised for every event. A single event triggers a single alarm. Attribute “dpKey”=”xx:xx:xx:xx:xx:xx”, Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 92: Data Plane Packet Pool Is Under Low Water Mark

    Data plane core dead TABLE 74 Data plane core dead alarm Alarm Data plane core dead Alarm Type dpCoreDead Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 93: Data Plane Process Restarted

    Check if the number of data plane licenses has exceeded the limit. You would need to purchase additional licenses, in case of insufficient licenses and synchronize the licenses. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 94: Data Plane Upgrade Failed

    CALEA server[{caleaServerIP}] Description This alarm is triggered when the data plane fails to connect to the CALEA server. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 95: Data Plane Fails To Connects To The Other Data Plane

    Refer to Data Plane Events on page 243. GA Interface Alarms NOTE This section is not applicable for vSZ-H. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 96: Connection To Cgf Failed

    Manual intervention is required. Check the web interface for the home location register (HLR) configuration and also if the HLR can be reached from the controller. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 97: Cdr Generation Failed

    102 • Update bearer request failed on page 102 • CGF server not configured on page 103 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 98: Ggsn Restarted

    GGSN not resolved TABLE 86 GGSN not resolved alarm Alarm GGSN not resolved Alarm Type ggsnNotResolved Alarm Code 1215 Severity Major Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 99: Pdngw Could Not Be Resolved

    From the event code 1952 an alarm is raised for every event. A single event triggers a single alarm. Attribute “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”sm_process” “realm”= ”NA" “gtpcIp”=”5.5.5.5” “pgwIp”=”1.1.1.1” "SCGMgmtIp"="2.2.2.2" Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 100: Associated Pdngw Down

    This alarm is triggered when create session response from PDN GW fails as per the specified cause. Recommended Actions Download the SM log to check the cause of the error. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 101: Decode Failed

    From the event code 1957 an alarm is raised for every event. A single event triggers a single alarm. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 102: Delete Bearer Request Failed

    Update bearer request failed, decode failed. Recommended Actions Download the SM log to check the cause of the error. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 103: Cgf Server Not Configured

    Destination not reachable TABLE 97 Destination not reachable alarm Alarm Destination not reachable Alarm Type destNotReacheable Alarm Code 1618 Severity Critical Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 104: App Server Down

    Auto Clearance The alarm code is auto cleared with the event code 1625. Attribute “mvnoId”=”2”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”hip”, “routingContext” =”1”, Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 105: Association Establishment Failed

    “srcIP”=”10.1.4.10”, “srcPort”=”2960”, “destIP”=”10.1.4.20”, “destPort”=”2960” Displayed on the web SCTP association DOWN. srcIP [{srcIP}], srcPort [{srcPort}], destIP[{destIP}], interface destPort [{destPort}] Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 106: Outbound Routing Failure

    This indicates an overload condition. Recommended Actions Manual intervention is required. NOTE Refer to Gr Interface Event on page 270. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 107: Ipmi Alarms

    Zone 4 is cooled by the power supply fans. This zone contains the SAS RAID and SAS/SATA boards. Cooling redundancy in this zone is only achieved when there are two power supplies installed. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 108: Ipmivoltage

    Auto Clearance The alarm code is auto cleared with the event code 926. Attribute "id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx" Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 109: Ipmithempbb

    The alarm code is auto cleared with the event code 928. Attribute "id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx" Displayed on the web Front panel temperature [{status}] on control plane [{nodeMac}] interface Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 110: Ipmithempioh

    5 Recommended Actions Check the fan module. Decrease the ambient temperature if the fan module is working. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 111: Ipmithempps

    TABLE 111 ipmiThempHSBP alarm Alarm ipmiThempHSBP Alarm Type ipmiThempHSBP Alarm Code Severity Major Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 112: Ipmifan

    This alarm is triggered when the control plane’s power supply status is shown as a low/high input. Recommended Actions Replace the power supply cord. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 113: Ipmicurrent

    From the event code 913 an alarm is raised for every event. A single event triggers a single alarm. Auto Clearance The alarm code is auto cleared with the event code 938. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 114: Ipmidrvstatus

    TTG session license exhausted on page 115 • License going to expire on page 115 • Insufficient license capacity on page 116 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 115: Ttg Session Critical Threshold

    Attribute “nodeName”=“xxx”, “licenseType”=“ xxx” Displayed on the web The [{licenseType}] on node [{nodeName}] will expire on [{associationTime}]. interface Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 116: Insufficient License Capacity

    Config update failed TABLE 122 Config update failed alarm Alarm Config update failed Alarm Type updateCfgFailed Alarm Code 5004 Severity Major Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 117: Lma Icmp Unreachable

    From the event code 5008 an alarm is raised for every event. A single event triggers a single alarm. Attribute “ctrlBladeMac"="aa:bb:cc:dd:ee:ff”, "SCGMgmtIp"="2.2.2.2", “lmaIp”=”1.1.1.1” Displayed on the web [{lmaIp}] Failover on {produce.short.name} [{ctrlBladeMac}] interface Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 118: Dhcp Connection Lost

    TABLE 126 Connect to SCI failure alarm Alarm Connect to SCI failure Alarm Type connectToSciFailure Alarm Code 4003 Severity Major Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 119: Sci Has Been Disabled

    This event occurs when the SCI and FTP are disabled. Recommended Actions NOTE Refer to Events Types on page 141. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 120: Session Alarms

    STA re-authorization failed on page 122 • STA response timer expired on page 122 • Retransmission exhausted on page 123 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 121: Sta Authentication Failed Transport Down

    TABLE 132 STA authentication failed decode failure alarm Alarm STA authentication failed decode failure Alarm Type staAuthFailedDecodeFailure Alarm Code 1553 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 122: Sta Re-Authorization Failed

    From the event code 1559 an alarm is raised for every event. A single event triggers a single alarm. Attribute “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”, “realm”= ”wlan.mnc080.mcc405.3gppnetwork.org", “ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2", “aaaSrvrIp”=”1.1.1.1” Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 123: Retransmission Exhausted

    126 • CSV export disk max capacity reached on page 126 • Process restart on page 127 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 124: No Ls Responses

    LS authentication failure TABLE 137 LS authentication failure alarm Alarm LS authentication failure Alarm Type scgLBSAuthFailed Alarm Code Severity Major Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 125: Produce.short.name} Failed To Connect To Ls

    This alarm is triggered when the syslog server is unreachable. Recommended Actions Check the network between the controller and the syslog server. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 126: Csv Export Ftp Maximum Retry

    Displayed on the SmartZone web interface Description This alarm is triggered when CSV report size reaches its maximum capacity. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 127: Process Restart

    Keepalive failure TABLE 145 Keepalive failure alarm Alarm Keepalive failure Alarm Type keepAliveFailure Alarm Code 1003 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 128: Resource Unavailable

    Alarm is raised for every event from event code 1016. A single event triggers a single alarm. Attribute "ctrlBladeMac"="50:A7:33:24:E7:90", "srcProcess"="HIP", "realm"="NA", "processName"="HIP", "SCGMgmtIp"="100.13.0.102" Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 129: Diameter Initialization Error

    Recommended Actions Check if the transport is up for the peer. Peer application may not be running. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 130: Diameter Cer Error

    Recommended Actions Check if the peer IP address is reachable and if the peer responds to the configured port. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 131: Diameter Peer Remove Successful

    Recommended Actions Ensure that peer supports the application for the given realm and is up and running. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 132: Diameter Failover To Alternate Peer

    This alarm is triggered due to retransmission to the main peer in case of a failover. Recommended Actions Verify that the primary peer is restored and the request is processed by the primary peer. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 133: Diameter Cea Unknown Peer

    Verify that the peer is in the remote service configuration and is sending the capability negotiation message that the authentication application identifier is not compliant to the remote service. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 134: Process Initiated

    This alarm is not applicable for vSZ-H. TABLE 160 Memory allocation failed alarm Alarm Memory allocation failed Alarm Type unallocatedMemory Alarm Code 5003 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 135: The Last One Data Plane Is Disconnected Zone Affinity Profile Alarm

    The number of users exceeded its limit on page 138 • The number of devices exceeded its limit on page 138 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 136: Cpu Threshold Exceeded

    Ruckus Wireless support. Alternatively, if an application is abnormal, restart the service or restart the controller. This may resolve the issue. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 137: Disk Usage Threshold Exceeded

    TABLE 166 Rate limit for TOR surpassed alarm Alarm Rate limit for TOR surpassed Alarm Type rateLimitTORSurpassed Alarm Code 1302 Severity Critical Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 138: The Number Of Users Exceeded Its Limit

    The number of devices exceeded the limit. interface Description This alarm is triggered the number of devices exceeds the specified limit. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 139: Tunnel Alarms - Access Point

    [{ipsecGWAddress}]. Description This alarm is triggered when the AP is disconnected from secure gateway. Recommended Actions No action required. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 140: Ap Secure Gateway Association Failure

    This alarm is triggered when the AP is unable to connect to the secure gateway. Recommended Actions No action required. NOTE Refer to Tunnel Events - Access Point (AP) on page 331. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 141: Events Types

    3rd party AP connected TABLE 172 3rdparty AP connected event Event 3rd party AP connected Event Type 3rdPartyAPConnected Event Code 1801 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 142: Accounting Events

    This event is not applicable for vSZ-H. TABLE 173 Accounting session started event Event Accounting session started Event Type accSessStarted Event Code 1232 Severity Debug Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 143: Accounting Session Start Failed

    Accounting session disabled for UE with IMSI [{ueImsi}] and MSISDN [{ueMsisdn}] interface at {produce.short.name} [{SCGMgmtIp}] Description This event occurs when the accounting is disabled for the session. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 144: Accounting Session Stopped Successfully

    TABLE 178 Accounting session interim failed event Event Accounting session interim failed Event Type accSessInterimFail Event Code 1248 Severity Debug Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 145: Accounting Server Not Reachable

    This event occurs when the secondary accounting RADIUS server is available after the primary server becomes zombie or dead. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 146: Accounting Fallback To Primary

    NOTE This event is not applicable for vSZ-H. TABLE 183 Unknown realm event Event Unknown realm Event Type unknownRealmAccounting Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 147: Ap Accounting Message Decode Failed

    Displayed on the web [{srcProcess}] Accounting message from AP [{apIpAddress}] on interface {produce.short.name} [{SCGMgmtIp}] dropped, {produce.short.name} did not receive Accounting start message. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 148: Ap Accounting Response While Invalid Config

    (NAS) or access point (AP). Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 149: Unauthorized Coa/Dm Message Dropped

    154 Radius server reachable TABLE 189 Radius server reachable event Event Radius server reachable Event Type radiusServerReachable Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 150: Radius Server Unreachable

    Description This event occurs when AP is able to reach the lightweight directory access protocol (LDAP) server successfully. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 151: Ldap Server Unreachable

    This event occurs when AP is unable able to reach the active directory. Auto Clearance This event triggers the alarm 2142, which is auto cleared by the event code 2141. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 152: Wechat Esp Authentication Server Reachable

    [{dn}] to [{ip}] successfully. Description This event occurs when AP successfully resolves WeChat ESP authentication server domain name. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 153: Wechat Esp Authentication Server Unresolvable

    This event occurs when AP fails to reach WeChat ESP DNAT server. Auto Clearance This event triggers the alarm 2162, which is auto cleared by the event code 2161 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 154: Wechat Esp Dnat Server Resolvable

    AP firmware update failed on page 156 • Updating AP firmware on page 157 • Updating AP configuration on page 157 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 155: Ap Discovery Succeeded

    AP [{apName&&apMac}] approved by {produce.short.name} [{wsgIP}]. interface Description This event occurs when the AP is approved by the controller. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 156: Ap Rejected

    This event occurs when the AP fails to update the firmware details to the controller. Auto Clearance This event triggers the alarm 107, which is auto cleared by the event code 106. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 157: Updating Ap Firmware

    AP configuration update failed TABLE 211 AP configuration update failed event Event AP configuration update failed Event Type apConfUpdateFailed Event Code Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 158: Ap Pre-Provision Model Mismatched

    AP WLAN oversubscribed TABLE 214 AP WLAN oversubscribed event Event AP WLAN oversubscribed Event Type apWlanOversubscribed Event Code Severity Major Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 159: Ap Join Zone Failed

    Severity Informational Attribute "apMac"="xxx.xxx.xxx.xxx" , "configID"="23456781234" Displayed on the web AP [{apName&&apMac}] failed to get the configuration [{configID}]. interface Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 160: Rogue Ap

    Description This event occurs when the AP detects a rogue AP having the same basic service set identifier (BSSID). Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 161: Same-Network Rogue Ap

    This event occurs when the rogue AP disappears. Classified Rogue AP TABLE 224 Classified Rogue AP event Event Classified Rogue AP Event Type generalRogueAPDetected Event Code Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 162: Ap Image Signing Failed

    164 • AP received passive footfall request on page 165 • AP received unrecognized request on page 165 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 163: No Ls Responses

    TABLE 229 AP failed to connect to LS event Event AP failed to connect to LS Event Type apLBSConnectFailed Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 164: Ap Started Location Service

    AP received passive calibration request Event Type apLBSRcvdPassiveCalReq Event Code Severity Informational Attribute “apMac”=”xx:xx:xx:xx:xx:xx”, “venue”=””, “interval”=””, “duration, =””, “band”=””, “count”=”” Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 165: Ap Received Passive Footfall Request

    167 • MAP downlink connected on page 167 • MAP downlink connected to EMAP on page 168 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 166: Emap Downlink Connected To Map

    Displayed on the web MAP [{mapName&&mapMac}] disconnects from eMAP [{apName&&apMac}]. interface Description This event occurs when MAP disconnects from Ethernet Mesh AP Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 167: Emap Uplink Connected To Map

    MAP downlink connected TABLE 240 MAP downlink connected event Event MAP downlink connected Event Type mapDlinkConnected Event Code Severity Informational Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 168: Map Downlink Connected To Emap

    RAP [{apName&&apMac}] accepted connection from MAP interface [{mapName&&mapMac}] Description This event occurs when the root access point (RAP) accepts MAP connection. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 169: Map Uplink Connected To Emap

    MAP [{apName&&apMac}] connected to RAP [{rootName&&rootMac}] with RSSI interface [{rssi}] across [{meshDepth}] links Description This event occurs when MAP connects to RAP with RSSI (across links). Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 170: Map Uplink Connected To Map

    [{mapName&&mapMac}] across [{numHop}] hops with downlink [{downlinkState}] Description This event occurs when the AP is set to MAP links across hops (with downlink). Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 171: Mesh State Updated To Rap

    TABLE 253 MAP downlink disconnected from MAP event Event MAP downlink disconnected from MAP Event Type mapDlinkDisconnectWithMap Event Code Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 172: Rap Downlink Disconnected From Map

    Both primary and secondary DHCP server APs the configured total IPs on page 184 are down on page 185 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 173: Ap Rebooted By User

    TABLE 257 AP disconnected event Event AP disconnected Event Type apConnectionLost (detected on the server) Event Code Severity Major Attribute “apMac"="xx:xx:xx:xx:xx:xx" Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 174: Ap Ip Address Updated

    [{fromChannel}] to channel [{toChannel}] Description This event occurs when the AP detects the radio interference and switches to another channel. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 175: Ap Country Code Updated

    {produce.short.name} [{cpName||newWsgIP}]. Description This event occurs when the AP switches from an existing controller connection to a new connection. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 176: Ap Connected

    TABLE 267 AP tagged as critical event Event AP tagged as critical Event Type apTaggedAsCritical Event Code Severity Informational Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 177: Ap Cable Modem Interface Down

    Description This event occurs when AP cable modem is power-cycled because the user executes the power-cycle CLI command. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 178: Ap Smart Monitor Turn Off Wlan

    This event occurs when the AP is recovered from client load balance (CLB) limit. The adjacent threshold limit value is 50 for 2.4GHz radio and 43 for 5GHz radio. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 179: Ap Wlan State Changed

    This event occurs when the AP starts accepting clients again because the current client association is below the threshold limit. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 180: Ap Cable Modem Interface Up

    (CLI) command. NOTE Refer to AP State Change Alarms on page 69. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 181: Ap Health High Latency Flag

    This event occurs when AP is flagged because the AP has crossed the connection failure health threshold configured by the administrator. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 182: Ap Health High Client Count Flag

    This event occurs when an AP's health flag is cleared because it is no longer past the capacity threshold configured by the administrator. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 183: Ap Health High Connection Failure Clear

    This event oc curs when the secondary DHCPAP detects that the primary DHCP service has failed and starts the DHCP service. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 184: Primary Dhcp Ap Is Up

    TABLE 292 Primary or secondary DHCP AP detects 90% of the configured total IPs event Event Primary or secondary DHCP AP detects 90% of the configured total IPs Event Type apDHCPIPPoolMaxThresholdReached Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 185: Both Primary And Secondary Dhcp Server Aps Are Down

    TABLE 295 AP NAT gateway IP fall back detected for particular VLAN pool event Event AP NAT gateway IP fall back detected for particular VLAN pool Event Type apNATFallbackDetected Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 186 NAT VLAN capacity restored detected by DHCP NAT AP [{apMac}] one of the interface NAT gateway IPs [{natGatewayIP}] is now up, out of three (3) consecutive NAT Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 187: Ap Nat Failure Detected By Sz Due To Three (3) Consecutive Nat Gateway Aps Are Down

    TABLE 300 AP health high airtime utilization clear event Event AP health high airtime utilization clear Event Type apHealthAirUtilizationClear Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 188: Ap Cluster Failover

    This event occurs when an AP is rehomed from a standby to a primary cluster. NOTE Refer to AP State Change Alarms on page 69. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 189: Ap Usb Events

    192 • Fast re-authentication failed on page 193 • Authentication failed over to secondary on page 193 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 190: Authentication Server Not Reachable

    Realm [{realm}] could not be resolved to a AAA server interface Description This event occurs when the authentication realm resolution fails. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 191: Authentication Succeeded

    Event Pseudonym authentication succeeded Event Type pseudonymAuthSuccess Event Code 1606 Severity Debug Attribute "mvnoId"=12 "wlanId"=1,"zoneId"="10" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"=" radiusd" "realm"="wlan.3gppnetwork.org" Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 192: Pseudonym Authentication Failed

    Event Type fastReauthSuccess Event Code 1608 Severity Debug Attribute "mvnoId"=12 "wlanId"=1,"zoneId"="10" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"=" radiusd" "realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2" "ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345" "ueMsisdn"="98787" "authType"="EAP-SIM/AKA" Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 193: Fast Re-Authentication Failed

    This event occurs when the secondary authentication RADIUS server is available after the primary server becomes zombie or dead. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 194: Authentication Fallback To Primary

    [{srcProcess}] Connect to AD/LDAP[{authSrvrIp}] fails from SCG[{SCGMgmtIp}] interface Description This event occurs when RADIUS fails to connect to AD/LDAP server. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 195: Bind Fails With Ad/Ldap

    [{srcProcess}] Fails to connect to AD NPS [{authSrvrIp}] from SCG[{SCGMgmtIp}] interface Description This event occurs when RADIUS fails to connect to AD NPS server. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 196: Radius Fails To Authenticate With Ad Nps Server

    [{srcProcess}] Establishes the TLS connection with AD/LDAP[{authSrvrIp}] fails interface from SCG[{SCGMgmtIp}] Description This event occurs when the TLS connection between the controller and AD/LDAP fails. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 197: Authorization Events

    DM NACK sent to AAA Event Type dmNackSntAAA Event Code 1642 Severity Debug Attribute "mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="radius" "userName"="user name" "radSrvrIp"="7.7.7.7" "rmtRadSrvrIp"="40.40.40.40" "SCGMgmtIp"="2.2.2.2" Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 198: Dm Sent To Nas

    TABLE 327 CoA received from AAA event Event CoA received from AAA Event Type coaRcvdAAA Event Code 1645 Severity Debug Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 199: Coa Nack Sent To Aaa

    CoA NAK received NAS TABLE 330 CoA NAK received NAS event Event CoA NAK received NAS Event Type coaNakRcvdNas Event Code 1648 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 200: Coa Authorize Only Access Reject

    This event occurs when the change of authorization in RADIUS /metro wireless service gateway notification fails. Control and Data Plane Interface NOTE This event is not applicable for vSZ-H. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 201: Dp Connected

    Session updated at DP TABLE 335 Session updated at DP event Event Session updated at DP Event Type sessUpdatedAtDblade Event Code 1205 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 202: Session Update At Dp Failed

    TTG/PDG session for UE with IMSI [{ueImsi}] and MSISDN [{ueMsisdn}] has been interface deleted from Data plane [{dataBladeIp}] by Control plane [{ctrlBladeIp}] at {produce.short.name} [{SCGMgmtIp}] Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 203: Session Delete At Dp Failed

    All client events from the AP will be appended with tenant ID ("tenantUUID":"xxxxx"). Following are the events related to clients. • Client authentication failed on page 205 • Client joined on page 205 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 204 218 • URL filtering server unreachable on page 218 • URL filtering server reachable on page 218 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 205: Client Authentication Failed

    Client [{userName||IP||clientMac}] failed to join WLAN [{ssid}] from AP interface [{apName&&apMac}]. Description This event occurs when the client fails to connect to the WLAN on the AP. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 206: Client Disconnected

    Client authorization successfully TABLE 345 Client authorization successfully event Event Client authorization successfully Event Type clientAuthorization Event Code Severity Informational Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 207: Client Authorization Failed

    Description This event occurs when the client exceeds the session time limit resulting in a session termination. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 208: Client Roaming

    “dpKey”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”, “clientIP”=”x.x.x.x”, “zoneUUID”=”xxxxxx”, “userId”=”uuid" Displayed on the web 3rd party client [{clientIP||clientMac}] joined Zone [{zoneName}] on DP interface [{{dpName&&dpKey}}]. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 209: 3Rd Party Client Inactivity Timeout

    This event is not applicable for vSZ-H. TABLE 353 3rd party client authorization failure event Event 3rd party client authorization failure Event Type 3rdPtyClientAuthorizationFailure Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 210: 3Rd Party Client Session Expiration

    Zone [{zoneName}] on DP [{dpName||fromDpMac}]. Description This event occurs when the data plane detects a 3rd party client in the AP zone. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 211: 3Rd Party Client Session Logout

    TABLE 358 Client blocked event Event Client blocked Event Type clientBlockByDeviceType Event Code Severity Informational Attribute "apMac"="xx:xx:xx:xx:xx:xx", "clientMac"="xx:xx:xx:xx:xx:xx", "deviceType"="xxxxx", "ssid"="xxxxx", "wlanId"="xxxxx", Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 212: Client Grace Period

    Event Type onboardingRegistrationFailure Event Code Severity Informational Attribute “apMac”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”, “ssid”=”xxxxx”, “wlanId”=”xxxxx”, “userName”=”xxxxx”, “clientIP”=”x.x.x.x”, “userId”=”uuid", “apLocation”=”xxxx”, “groupName”=”xxxx”, “vlanId”=”xxxx”, “osType”=”xxxx”, “userAgent”=”xxxx”,“reason”=”xxxxx” Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 213: Remediation Succeeded

    “clientIP”=“x.x.x.x”,”apName”=““,”vlanId”=, "radio"="", “encryption”=““, Displayed on the web Client [{userName||IP||clientMac}] disconnected from WLAN [{ssid}] on AP interface [{apName&&apMac}] due to force-dhcp. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 214: Wds Device Joined

    UE rule. Description This event occurs when a client is temporally blocked by the UE barring rule. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 215: Client Is Unblocked By Barring Ue Rule

    This event occurs when CALEA stops mirroring the client image. Wired client joined TABLE 371 Wired client joined event Event Wired client joined Event Type wiredClientJoin Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 216: Wired Client Failed To Join

    Wired client authorization successfully TABLE 374 Wired client authorization successfully event Event Wired client authorization successfully Event Type wiredClientAuthorization Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 217: Wired Client Session Expired

    APP[{APP}] identified from AP[{apMac}] for client [{STA_MAC}] with interface source[{SRC_IP}:{SRC_PORT}] destination[{DST_IP}:{DST_PORT}] Proto[{PROTO}] Description This event occurs when the user of the application is identified. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 218: Application Denied

    Node removal completed on page 220 Node removal failed on page 220 Node out of service on page 221 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 219: Cluster Created Successfully

    New node joined successfully TABLE 381 New node joined successfully event Event New node joined successfully Event Type newNodeJoinSuccess Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 220: New Node Failed To Join

    This event occurs when a node is removed from the cluster session. Node removal failed TABLE 384 Node removal failed event Event Node removal failed Event Type removeNodeFailed Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 221: Node Out Of Service

    Cluster back in service TABLE 387 Cluster back in service event Event Cluster back in service Event Type clusterBackToInService Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 222: Cluster Backup Completed

    Event Code Severity Informational Attribute "nodeName”=”xxx”, "clusterName"="xxx", Displayed on the web Node [{nodeName}] in cluster [{clusterName}] restore completed interface Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 223: Cluster Restore Failed

    Cluster [{clusterName}] upgraded from [{fromVersion}] to [{toVersion}]. interface Description This event occurs when version upgrade of a cluster is successful. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 224: Cluster Upgrade Failed

    Displayed on the web Application [{appName}] on node [{nodeName}] started interface Description This event occurs when an application on node starts. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 225: Cluster Backup Started

    Node bond interface down TABLE 400 Node bond interface down event Event Node bond interface down Event Type nodeBondInterfaceDown Event Code Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 226: Node Bond Interface Up

    Attribute “nodeName”=”xxx”, “nodeMac”=” xx:xx:xx:xx:xx:xx”, “ifName”=”xxxx” Displayed on the web Physical network interface [{networkInterface||ifName}] on node [{nodeName}] is interface down. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 227: Node Physical Interface Up

    Description This event occurs when the date and time settings of a node synchronizes with the NTP server. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 228: Cluster Node Shutdown

    This event occurs when the cluster upload process is successful. Cluster upload failed TABLE 410 Cluster upload failed event Event Cluster upload failed Event Type uploadClusterFailed Event Code Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 229: Ssh Tunnel Switched

    Informational Attribute "clusterName"="xx", "nodeName" =”xxx”, "nodeMac"=”xx:xx:xx:xx:xx” Displayed on the web Node [{nodeName}] in cluster [{clusterName}] is in service interface Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 230: Disk Usage Exceed Threshold

    Description This event occurs when the command to move the APs in the node to another cluster is received. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 231: Cluster Upload Vsz-D Firmware Started

    Cluster [{clusterName}] upload vSZ-D firmware failed. Reason:[{reason}]. interface Description This event occurs when the cluster upload process of vSZ-data plane firmware fails. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 232: Cluster Upload Ap Firmware Started

    TABLE 423 Cluster add AP firmware started event Event Cluster add AP firmware started Event Type clusterAddAPFirmwareStart Event Code Severity Informational Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 233: Cluster Add Ap Firmware Completed

    This event occurs when the cluster node name is modified. By enabling email and SNMP notification in the controller user interface (Configuration > System > Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 234: Unsync Ntp Time

    Starting upload KSP file in cluster [{clusterName}] interface ksp file successfully. Description This event occurs when the cluster uploads the Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 235: Cluster Upload Ksp File Failed

    This event occurs when cluster backup configuration is successful. Configuration backup failed TABLE 433 Configuration backup failed event Event Configuration backup failed Event Type clusterCfgBackupFailed Event Code Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 236: Configuration Restore Succeeded

    Event Code Severity Critical Attribute "count"="XXX" Displayed on the web [{count}] APs need to update their certificates. interface Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 237: Ap Certificate Updated

    Displayed on the web Node [{nodeName}] upgrade SSTable failed. interface Description This event occurs when the upgrade to the SS table fails. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 238: Reindex Elastic Search Finished

    TABLE 443 Not management service ready event Event Not management service ready Event Type allServiceOutOfService Event Code Severity Informational Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 239: Management Service Ready

    Network interface [{networkInterface||ifName}] on node [{nodeName}] added IPv6 interface address [{ip}]. Description This event occurs when the node adds the IPv6 address. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 240: Node Ipv6 Address Deleted

    {produce.short.name} [{SCGMgmtIp}] Description This event occurs when the configuration notification receiver (CNR) process successfully applies the configuration to the modules. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 241: Configuration Update Failed

    [{file}] at {produce.short.name} [{SCGMgmtIp}]. Description This event occurs when any flat file configuration parameter is not semantically or syntactically correct. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 242: Zone Configuration Preparation Failed

    This event occurs when the controller detects the AP model’s end-of-life under a certain zone. NOTE Refer to Configuration Alarms on page 87. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 243: Vlan Configuration Mismatch On Non-Dhcp/Nat Wlan

    Data plane configuration update failed on page Data plane rebooted on page 245 Data plane heartbeat lost on page 245 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 244: Data Plane Discovered

    Data plane [{dpName||dpKey}] failed to send a discovery request to interface {produce.short.name} [{cpName||wsgIP}]. Description This event occurs when the data plane fails to connect to the controller. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 245: Data Plane Configuration Updated

    TABLE 462 Data plane heartbeat lost event Event Data plane heartbeat lost Event Type dpLostConnection (detected on the server side) Event Code Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 246: Data Plane Ip Address Updated

    Data plane [{dpName||dpKey}] failed to update its status to {produce.short.name} interface [{cpName||wsgIP}]. Description This event occurs when the data plane fails to update its status on the controller. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 247: Data Plane Statistics Update Failed

    TABLE 469 Data plane physical interface down event Event Data plane physical interface down Event Type dpPhyInterfaceDown Event Code Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 248: Data Plane Physical Interface Up

    Attribute dpKey="xx:xx:xx:xx:xx:xx", "id"="x" Displayed on the web Pool [{id}] on data plane [{dpName||dpKey}] is under critical low-water mark. interface Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 249: Data Plane Packet Pool Is Above High Water Mark

    This event occurs when any process on the data plane crashes and restarts. NOTE Event 530 is not applicable for SCG. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 250: Data Plane Discovery Succeeded

    “dpKey”=“xxx.xxx.xxx.xxx” Displayed on the web Data plane [{dpName&&dpKey}] deleted. interface Description This event occurs when data plane is deleted. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 251: Data Plane License Is Not Enough

    TABLE 482 Data plane upgrade succeeded event Event Data plane upgrade succeeded Event Type dpUpgradeSuccess Event Code Severity Informational Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 252: Data Plane Upgrade Failed

    Data plane of data center side fails to connect to the CALEA server NOTE Events 1257 to 1267 are not applicable to SCG. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 253: Data Plane Of Data Center Side Disconnects To Calea Server

    Data Plane [{dpName&&dpKey}] successfully connects to the other Data interface Plane[{targetDpKey&&targetDpIp}] Description This event occurs when the data plane connects to another data plane. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 254: Data Plane Fails To Connect To The Other Data Plane

    TABLE 490 Start CALEA mirroring client in data plane event Event Start CALEA mirroring client in data plane Event Type dpStartMirroringClient Event Code 1263 Severity Informational Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 255: Stop Calea Mirroring Client In Data Plane

    Data plane DHCP IP pool usage rate is 80 percent NOTE Events 1257 to 1267 are not applicable to SCG. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 256: Dhcp Events

    Event DHCP dcln received Event Type dhcpDclnRcvd Event Code 1239 Severity Major Attribute "mvnoId"=12 "wlanId"=1,"zoneId"="10" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut","realm"="NA" "ueMacAddr"="bb:aa:dd:dd:ee:ff" "SCGMgmtIp"="2.2.2.2" Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 257: Ga Interface Events

    TABLE 497 CGF keepalive not responded event Event CGF keepalive not responded Event Type cgfKeepAliveNotResponded Event Code 1612 Severity Informational Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 258: Cdr Transfer Succeeded

    CDR generation failed TABLE 500 CDR generation failed event Event CDR generation failed Event Type cdrGenerationFailed Event Code 1615 Severity Major Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 259: Gn/S2A Interface Events

    GGSN [{ggsnIp}] connected to {produce.short.name} [{SCGMgmtIp}] (GTPC-IP interface [{gtpcIp}]) is restarted Description This event occurs when GPRS protocol control plane receives a new recovery value. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 260: Ggsn Not Reachable

    [{ueMsisdn}] Description This even occurs when access point name is unable to resolve to gateway GPRS support node. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 261: Pdp Context Established

    Update is initiated by tunneling termination gateway (TTG) control plane as a result of the home location register (HLR) initiation. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 262: Pdp Update By Hlr Failed

    Event Code 1221 Severity Debug Attribute "mvnoId"=12 "wlanId"=1,"zoneId"="10" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut" "realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5" "apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2" "ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345","ueMsisdn"="98787" "cause"="cause of error" Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 263: Pdp Update By Ggsn Succeeded

    TABLE 513 PDP delete by TTG succeeded event Event PDP delete by TTG succeeded Event Type initPdpDelSucc Event Code 1224 Severity Debug Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 264: Pdp Delete By Ttg Failed

    [{ueMsisdn}] at {produce.short.name} [{SCGMgmtIp}] Description This event occurs when packet data protocol delete is successful, as initiated by the GGSN. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 265: Pdp Delete By Ggsn Failed

    This event occurs when the IP address is not assigned to user euipment. This event is applicable for TTG/PDG sessions only. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 266: Unknown Ue

    Event Code 1245 Severity Debug Attribute "mvnoId"=12 "wlanId"=1,"zoneId"="10" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut" "realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5" "apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2" "ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345","ueMsisdn"="98787" "aaaSrvrIp"="5.5.5.5" "cause"="cause of error" Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 267: Pdngw Could Not Be Resolved

    Associated PDNGW down TABLE 524 Associated PDNGW down event Event Associated PDNGW down Event Type pdnGwAssociationDown Event Code 1953 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 268: Create Session Response Failed

    [{srcProcess}] Decode of message received from PDN GW with IP [{pgwIp}] on interface {produce.short.name} [{SCGMgmtIp}] failed Description This event occurs when decoding of messages received from PDN GW fails. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 269: Modify Bearer Response Failed

    [{ueImsi}@{realm}] because [{cause}] Description This event occurs when the delete bearer request from PDN GW fails with decode error. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 270: Update Bearer Request Failed

    App server down on page 272 • App server inactive on page 272 • App server active on page 272 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 271: Destination Not Reachable

    Remote Point Code [{pointCode}] is available interface Description This event occurs when the point code is available due to the resume indicator. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 272: App Server Down

    Description This event occurs when the local application server is active from the remote IPSP or signalling gateway (SG). Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 273: Association Establishment Failed

    SCTP association UP. srcIP [{srcIP}], srcPort [{srcPort}], destIP[{destIP}], destPort interface [{destPort}] Description This event occurs when the SCTP association is UP. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 274: Send Auth Info Success

    GPRS location update failed TABLE 543 GPRS location update failed event Event GPRS location update failed Event Type updateGprsLocFailed Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 275: Insert Sub Data Success

    Outbound routing failure TABLE 546 Outbound routing failure event Event Outbound routing failure Event Type outboundRoutingFailure Event Code 1636 Severity Major Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 276: Did Allocation Failure

    Event Restore data failed Event Type restoreDataFailed Event Code 1640 Severity Major Attribute "mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip" "hlrInstance"="Vodafone_HLR" "ueImsi"="04844624203918" "cause"="Timeout" Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 277: Ipmi Events

    Critical high - 66 Non critical high - 61 Non critical low - 10 Critical low - 5 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 278: Ipmithempbb

    Event Code Severity Major Attribute "id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx" Displayed on the web Chipset temperature [{status}] on control plane [{nodeMac}] interface Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 279: Ipmithempmemp

    This event triggers the alarm 906, which is auto cleared by the event code 931. ipmiThempP TABLE 556 ipmiThempP event Event ipmiThempP Event Type ipmiThempP Event Code Severity Major Attribute "id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx" Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 280: Ipmithemphsbp

    This event triggers the alarm 909, which is auto cleared by the event code 934. ipmiPower TABLE 559 ipmiPower event Event ipmiPower Event Type ipmiPower Event Code Severity Major Attribute "id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx" Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 281: Ipmicurrent

    Severity Major Attribute "id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx" Displayed on the web Power supply [{id}] [{status}] on control plane [{nodeMac}] interface Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 282: Ipmidrvstatus

    Baseboard temperature [{status}] on control plane [{nodeMac}]. interface Description This event occurs when the baseboard temperature comes back to the normal status. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 283: Ipmirethempfp

    This event occurs when the processor memory temperature comes back to the normal status. ipmiREThempPS TABLE 569 ipmiREThempPS event Event ipmiREThempPS Event Type ipmiREThempPS Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 284: Ipmirethempp

    TABLE 572 ipmiREFan event Event ipmiREFan Event Type ipmiREFan Event Code Severity Informational Attribute "id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx" Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 285: Ipmirepower

    Fan module [{id}] [{status}] on control plane [{nodeMac}]. interface Description This event occurs when the fan module comes back to the normal status. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 286: Ipmirepsstatus

    License data changed on page 289 • License going to expire on page 289 • Insufficient license capacity on page 290 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 287: Ttg Session Warning Threshold

    This event occurs when the number of user equipment attached to the system has reached the critical threshold limit. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 288: Ttg Session License Exhausted

    Description This event occurs when the controller fails to synchronize the license data with the license server. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 289: License Import Succeeded

    TABLE 587 License going to expire event Event License going to expire Event Type licenseGoingToExpire Event Code 1255 Severity Major Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 290: Insufficient License Capacity

    “requestedInfo”=”target location|geo location, etc”, “SCGMgmtIp”=”2.2.2.2” Displayed on the web AAA [{radSrvrIp}] requests [{requestedInfo}] that is not available with interface {produce.short.name}[{SCGMgmtIp}] Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 291: Incapable Location Info Requested

    This event occurs when the AAA server requests for a delivery method that is not supported by the controller. PMIPv6 Events NOTE This section is not applicable for vSZ-H. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 292: Config Update Failed

    LMA ICMP unreachable TABLE 594 LMA ICMP unreachable event Event LMA ICMP unreachable Event Type lmaIcmpUnreachable Event Code 5006 Severity Debug Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 293: Lma Server Unreachable

    Severity Debug Attribute “ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”SCGMgmtIp”=“2.2.2.2” Displayed on the web PMIPv6 process connect to DHCP server successfully on {produce.short.name} interface [{SCGMgmtIp}] Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 294: Dhcp Connection Lost

    Connect to SCI with system id [{id}],address [{ip}:{port}] and login user interface [{userName}]. Description This event occurs when the controller connects to SCI. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 295: Disconnect To Sci

    TABLE 603 SCI and FTP have been disabled event Event SCI and FTP have been disabled Event Type disabledSciAndFtpDueToMutuallyExclusive Event Code 4005 Severity Warning Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 296: Session Events

    Delete all sessions TABLE 605 Delete all sessions event Event Delete all sessions Event Type delAllSess Event Code 1237 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 297: Binding Succeeded

    This event occurs when mobile node binding update fails. Auto Clearance This event triggers the alarm 5010, which is auto cleared by the event code 5009. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 298: Binding Time Expired

    [{ueMacAddr}] UE Binding have been released on {produce.short.name}-D interface [{dataBladeIp}] Description This event occurs when some mobile node binding are released. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 299: Sta Interface Events

    TABLE 612 STA authentication failed transport down event Event STA authentication failed transport down Event Type staAuthFailedTransDown Event Code 1551 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 300: Sta Authentication Failed Failure Response

    This event occurs when the authentication procedure with external 3GPP AAA server fails. The DEA received from 3GPP AAA server fails with result code. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 301: Sta Session Termination {Produce.short.name} Initiated Success

    This event occurs when the controller does not receive the abort session request initiated by the 3GPP AAA server. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 302: Sta Re-Authorization Successful

    This event occurs when the Tx timer expires and the controller does not receive a response from 3GPP AAA server. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 303: Retransmission Exhausted

    315 HIP stopped on page 315 HIP failed over on page 315 Standby HIP restarted on page 316 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 304: No Ls Responses

    {produce.short.name} connected to LS TABLE 624 {produce.short.name} connected to LS event Event {produce.short.name} connected to LS Event Type scgLBSConnectSuccess Event Code Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 305: Produce.short.name} Failed To Connect To Ls

    TABLE 627 {produce.short.name} sent controller information report event Event {produce.short.name} sent controller information report Event Type scgLBSSentControllerInfo Event Code Severity Informational Attribute “nodeMac”=“xx:xx:xx:xx:xx:xx”, “api”=““, “sw”=““, “clusterName”=““,”SCGMgmtIp”=““ Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 306: Produce.short.name} Received Management Request

    {produce.short.name} [{SCGMgmtIp}] sent Query Venues Report: count=[{count}] interface Description This event occurs when the controller sends the query venue report. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 307: Produce.short.name} Sent Associated Client Report

    This event occurs when the controller sends a forward footfall request to the AP on its reconnection to the controller. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 308: Produce.short.name} Received Unrecognized Request

    This event triggers the alarm 751, which is auto cleared by the event code 750. Syslog server switched TABLE 637 Syslog server switched event Event Syslog server switched Event Type syslogServerSwitched Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 309: Generate Ap Config For Plane Load Rebalance Succeeded

    TABLE 640 FTP transfer event Event FTP transfer Event Type ftpTransfer Event Code Severity Informational Attribute “ip”=”xxx.xxx.xxx.xxx”, “portID”=”xxxx”, “reason”=”xxxxx” Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 310: Ftp Transfer Error

    This event occurs when the CSV file transfer to the remote sever fails. Auto Clearance This event triggers the alarm 973, which is auto cleared by the event code 972. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 311: Csv Export Ftp Transfer Maximum Retry

    TABLE 647 CSV export disk threshold back to normal event Event CSV export disk threshold back to normal Event Type csvDiskThreshholdBackToNormal Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 312: File Upload

    TABLE 650 Email sent failed event Event Email sent failed Event Type mailSendFailed Event Code Severity Warning Attribute "srcProcess"="xxxxx","receiver"= "xxxxx", "nodeMac"="xxxxx", "nodeName"="xxxxx","tenantUUID"="xxxxx" Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 313: Sms Sent Successfully

    Major Attribute “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”nc”, “realm”=”NA”, “processName”=”aut”, "SCGMgmtIp"="2.2.2.2" Displayed on the web [{processName}] process got re-started on {produce.short.name} [{SCGMgmtIp}] interface Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 314: Service Unavailable

    {produce.short.name} [{SCGMgmtIp}] Description This event is generated due to unavailability of any other system resource, such as memcached. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 315: Hip Started

    Attribute "ctrlBladeMac"="50:A7:33:24:E7:90", "srcProcess"="HIP", "realm"="NA", "processName"="HIP", "SCGMgmtIp"="100.13.0.102" Displayed on the web [{srcProcess}] Node transitioned to Active on {produce.short.name} interface [{SCGMgmtIp}] Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 316: Standby Hip Restarted

    TABLE 662 All data planes in the zone affinity profile are disconnected event Event All data planes in the zone affinity profile are disconnected Event Type zoneAffinityLastDpDisconnected Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 317: Calea Ue Matched

    Displayed on the web [{srcProcess}] Diameter Stack Initialization Failure on {produce.short.name} interface [{SCGMgmtIp}] Description This event occurs due to stack initialization failure. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 318: Diameter Initialization

    This event is not applicable for vSZ-H. TABLE 667 Diameter CER error event Event Diameter CER error Event Type diaCERError Event Code 1404 Severity Critical Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 319: Diameter Cer Success

    Displayed on the web [{srcProcess}] Invalid version in Diameter header in CER from Peer [{peerName}], interface Realm [{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}] Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 320: Diameter Peer Add Error

    [{srcProcess}] Peer [{peerName}] Realm [{peerRealmName}] addition is interface successful on {produce.short.name} [{SCGMgmtIp}] Description This event occurs when the peer addition is successful. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 321: Diameter Peer Remove Successful

    TABLE 674 Diameter failover to alternate peer event Event Diameter failover to alternate peer Event Type diaFailOverToAltPeer Event Code 1411 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 322: Diameter Fail Back To Peer

    1414 Severity Critical Attribute ”ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”mvnoId”=“839f87c6-d116-497e-afce- aa8157abd30c”, srcProcess”=“SessMgr”, ”realm”=“ruckus.com”,“originHost” = “Node1”,” SCGMgmtIp”=“2.2.2.2”,”peerName”=“OCS8”,”peerRealmName” = “Vodafone.com”,”desc” = “CEA received from Unknown peer Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 323: Diameter No Common Application

    ZD AP migrated TABLE 679 ZD AP migrated event Event ZD AP migrated Event Type zdAPMigrated Event Code 2002 Severity Informational Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 324: Zd Ap Rejected

    TABLE 682 Database error event Event Database error Event Type cassandraError Event Code 3001 Severity Major Attribute “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, "SCGMgmtIp"="2.2.2.2", reason="reason", Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 325: Recover Cassandra Error

    TABLE 685 PMIPv6 unavailable event Event PMIPv6 unavailable Event Type pmipUnavailable Event Code 5002 Severity Critical Attribute “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, "SCGMgmtIp"="2.2.2.2" Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 326: Memory Allocation Failed

    Following are the events related to threshold system set. • CPU threshold exceeded on page 327 • Memory threshold exceeded on page 327 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 327: Cpu Threshold Exceeded

    90%. Auto Clearance This event triggers the alarm 951, which is auto cleared by the event code 954. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 328: Disk Usage Threshold Exceeded

    TABLE 693 Disk threshold back to normal event Event Disk threshold back to normal Event Type diskUsageThresholdBackToNormal Event Code Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 329: License Threshold Exceeded

    MOR value is 1000, and threshold limit is set to 70%, then this event will be raised when total outstanding requests for this server exceeds the limit of 701. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 330: Rate Limit Threshold Restored

    TABLE 698 The number of users exceed its limit event Event The number of users exceed its limit Event Type tooManyUsers Event Code 7001 Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 331: The Number Of Devices Exceeded Its Limit

    AP secure gateway association failure on page 335 NOTE Event codes 601 to 610 are not applicable for vSZ-H. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 332: Data Plane Accepted A Tunnel Request

    AP created a tunnel TABLE 703 AP created a tunnel event Event AP created a tunnel Event Type apBuildTunnelSuccess Event Code Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 333: Ap Tunnel Disconnected

    AP softGRE tunnel fails over secondary to primary Event Type apSoftGRETunnelFailoverStoP Event Code Severity Warning Attribute "apMac"="xx:xx:xx:xx:xx:xx", "primaryGRE"="xxx.xxx.xxx.xxx", "secondaryGRE"="xxxx" Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 334: Ap Softgre Gateway Reachable

    TABLE 709 Data plane set up a tunnel event Event Data plane set up a tunnel Event Type dpSetUpTunnel Event Code Severity Informational Attribute "dpKey"="xx:xx:xx:xx:xx:xx", "apMac"="xx:xx:xx:xx:xx:xx" Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 335: Ap Secure Gateway Association Success

    This event occurs when the AP is unable to reach the secure gateway. Auto Clearance This event triggers the alarm 662, which is auto cleared by the event code 660. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 336: Tunnel Events - Data Plane

    TABLE 714 DP sGRE keep alive timeout event Event DP sGRE keep alive timeout Event Type dpSgreKeepAliveTimeout Event Code Severity Informational Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 337: Dp Sgre Gw Inactive

    Data plane [{dpName||dpKey}] detected DHCP server fail-over from [{preDhcpIP}] interface to [{curDhcpIP}] Description This event occurs when the data plane detects a DHCP server relay falls. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 338: Dp Sgre New Tunnel

    DP DHCPRelay response recovery TABLE 721 DP DHCPRelay response recovery event Event DP DHCPRelay response recovery Event Type dpDhcpRelayRespRecovery Event Code Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...

  • Page 339: Dp Sgre Gw Reachable

    Informational Attribute “dpKey”=“xx:xx:xx:xx:xx:xx“, “preGatewayIp”=“x.x.x.x”, “curGatewayIP”=“x.x.x.x” Displayed on the web Data plane [{dpName/dpKey}] switched over from CoreGateway[{preGatewayIP}] interface to CoreGateway[{curGatewayIP}]. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 340 This event occurs when the data plane switches to the other gateway due to failover threshold limit. NOTE Refer to Tunnel Alarms - Access Point on page 139. Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A...
  • Page 341 © Copyright 2006-2017. Ruckus Wireless, Inc. 350 West Java Dr. Sunnyvale, CA 94089. USA www.ruckuswireless.com...

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