Avaya Definity SI Maintenance Manual page 315

display capacity
HUNT GROUPS, SPLITS, OR SKILLS
Administered Logical Agents:
Administered Logical Agent-Skill Pairs:
Logged-In IP-Softphone Agents:
Modem Pool Groups Per System:
Personal CO Line (PCOL) Trunk Groups:
Screen 8-5. System Capacity (page 5 of 9)
Field descriptions (page 5)
Hunt Groups, Splits, or Skills
Groups/Splits/
Skills
Logged-In ACD
Agents
Group Members
Per System
CMS Measured ACD
Members
Queue Slots Per
System
Queue Status
Buttons
555-233-123
SYSTEM CAPACITY
Groups/Splits/Skills:
Logged-In ACD Agents:
Logged-In Advocate Agents:
Group Members Per System:
CMS Measured ACD Members:
Queue Slots Per System:
Queue Status Buttons:
Intercom Groups Per System:
The number of ACD hunt groups.
A real-time field displaying the number of agents actually
logged in. For example, if an agent is logged into 4 skills
(and there are no other agents), then the
ACD Agents
System field is 4.
The number of agent/group pairs.
The number of agent pairs being measured by CMS.
The number of hunt group queue positions.
The number of hunt group queue status buttons
administered on stations. There are four types of queue
status buttons; attendants use the last two queue status
buttons:
q-calls (Queue Calls)
q-time (Queue Time)
atd-qcalls (ATD - Queue Calls)
atd-qtime (ATD - Queue Time)
(Page 5)
Used Available
- - - - - - - - - - - - -
9 591
0 5200
17 9983
0 10000
2 14998
0 2000
0 256
0
0 200
field is 1 and the Group Members Per
Issue 4 May 2002
System
Limit
600
5200
10000
10000
15000
2000
256
63 63
200
Logged-In
8-65