Avaya RADVISION Scopia XT5000 Installation Manual
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Avaya RADVISION Scopia XT5000 Installation Manual

Server for ip office
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Scopia XT5000 Server for IP Office
Installation Guide
Version 3.2
For Avaya IP Office 8.1

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Summary of Contents for Avaya RADVISION Scopia XT5000

  • Page 1 Scopia XT5000 Server for IP Office Installation Guide Version 3.2 For Avaya IP Office 8.1...
  • Page 2 © 2000-2013 RADVISION Ltd. All intellectual property Ltd may make improvements or changes in the rights in this publication are owned by RADVISION Ltd product(s) and/or the program(s) described in this and are protected by United States copyright laws, other documentation at any time.

  • Page 3: Table Of Contents

    Table of Contents Chapter 1: About the Scopia XT Server for IP Office Technical Specifications ........................... 7 Chapter 2: Installation Workflow for Scopia XT Server for IP Office Chapter 3: Planning the Topology of the Scopia XT Server for IP Office Deployment About the Scopia XT Server for IP Office Embedded MCU ................
  • Page 4 Retrieving the IP Address of the XT Server ................29 Retrieving the XT Server IP Address via Bonjour ............29 Retrieving the XT Server IP Address via SNMP Discovery ..........30 Retrieving the XT Server IP Address via Serial Port Query ........... 31 Accessing XT Server Web Interface ..................34 Enabling Remote Management on the Scopia XT Server for IP Office ........
  • Page 5 Registering the Scopia XT Server for IP Office with a Gatekeeper ........... 84 Chapter 7: Securing your Scopia XT Server for IP Office Securing Connections to the XT Server Using TLS ..................88 Generating a Certificate Signing Request for XT Server ..............89 Uploading XT Server Certificates .......................

  • Page 6: Chapter 1: About The Scopia Xt Server For Ip Office

    H.323, SIP, Scopia XT Desktop clients and Scopia Mobile clients (with the Scopia XT Desktop Server), and ISDN endpoints (via Scopia 100 Gateway). Avaya IP Office connects to the Scopia XT Server for IP Office as a SIP server, allowing to host videoconferences and add Avaya endpoints to videoconferences.

  • Page 7: Technical Specifications

    • Support for dual HD video streams, allowing presentations and video clips to be shared in resolutions of up to 1080p 60 fps, depending on the license. This includes either video input from two cameras, or one video stream from the camera, and one presentation stream from the PC.
  • Page 8 Scopia XT Server for IP Office Relative humidity 5% to 90% non-condensing Storage temperature -40°C to 70°C (-40°F to 158°F), ambient Physical dimensions and Net Weight Height: 49.5cm (19.5"), Width: 54cm (21.5"); Depth 25cm (9.9") Weight: 10 kg (22.1 lb) Table 2: Video, audio and control capabilities on page 8 lists the protocols and software requirements.
  • Page 9 Scopia XT Server for IP Office Audio codecs G.711, G.722, G.722.1, G.722.1 Annex C, G.719, AAC-LD (G.728, G.729A optional) Web browser support • Internet Explorer version 8 or later • Google Chrome version 11 or later • Mozilla Firefox version 3.6 or later •...

  • Page 10: Chapter 2: Installation Workflow For Scopia Xt Server For Ip Office

    Chapter 2 | Installation Workflow for Scopia XT Server for IP Office About this task To safely set up and perform the required initial settings to start using the Scopia XT Server for IP Office, follow the recommended workflow described below. Procedure 1.
  • Page 11 9. Perform additional basic configuration, such as setting the time zone and date, as described in Setting Basic System Information on page 66. 10. Configure the system to work with the IP Office Proxy/Registrar, as described in Registering the XT Server to IP Office on page 61.

  • Page 12: About The Scopia Xt Server For Ip Office Embedded Mcu

    Chapter 3 | Planning the Topology of the Scopia XT Server for IP Office Deployment There are a number of ways that the Scopia XT Server for IP Office can be deployed in a network, depending on whether you use it as a room system endpoint or a conference hosting system, and the type of the endpoints connecting to the unit.

  • Page 13: Planning The Topology Of Scopia Xt Server For Ip Office With Scopia Xt Desktop

    Table 4: Video capabilities for participants hosted by Scopia XT Server for IP Office Maximum Resolution XT Server Displayed and transmitted resolution (max) 720p (can be upgraded to 1080p) Resolution of single participant's video in layout 448p (max) Important: The capabilities depend on the selected CP layout. Since the Scopia XT Server for IP Office is used only as an MCU for hosting videoconferences, block the audio and video input from this Scopia XT Server for IP Office during the meeting.

  • Page 14: Planning Nat And Firewall Traversal With Scopia Xt Server For Ip Office

    Figure 2: Scopia XT Server for IP Office Deployment Planning NAT and Firewall Traversal with Scopia XT Server for IP Office The Scopia XT Server for IP Office fully supports NAT and firewall traversal, enabling you to place the unit behind a NAT router or firewall and connect with other endpoints seamlessly. This section describes the available methods to incorporate NAT and firewall traversal with XT Server: •...
  • Page 15 Figure 3: Using an HTTP/STUN Server for NAT and Firewall Traversal This approach works well in simple NAT and firewall traversal deployments, typically used by home offices and Small Medium Businesses (SMBs). • Using the XT Server for NAT and firewall traversal In cases where your organization has no sophisticated firewall protection, the XT Server can straddle the two network zones using the two network ports provided on the XT Codec Unit (see Figure 4: Using XT Server for NAT and Firewall Traversal...

  • Page 16: Supporting Isdn Connectivity

    Figure 4: Using XT Server for NAT and Firewall Traversal Regarding GLAN1 and GLAN2 configuration, the XT Server communicates simultaneously with the public and private network endpoints using IP addresses (see Figure 4: Using XT Server for NAT and Firewall Traversal on page 16).

  • Page 17: Implementing External Api Control

    With the gateway approach less communication lines are needed. As all gateways do not connect at the same time and not all calls are ISDN, many more endpoints can share the same ISDN connection and gateway. Before you begin Enable Peer-to-Peer mode in the Scopia Gateway for ISDN. For more information, see the Scopia Gateway documentation.

  • Page 18: Implementing Port Security For The Scopia Xt Server For Ip Office

    Reference Guide for Scopia XT Server for IP Office API, which includes the list of commands over the Ethernet interface. Implementing Port Security for the Scopia XT Server for IP Office The Scopia XT Server for IP Office provides video technology for room conferencing, including support for dual stream 1080p video, high quality data sharing, high quality full band audio and a high-capacity embedded MCU (selected models).
  • Page 19 Table 6: Bidirectional Ports to Open on the XT Server Result of Blocking Port Range Protocol Destination Functionality Required Port TFTP (UDP) TFTP client or Enables sending and Cannot send or Optional server receiving files via TFTP receive files via TFTP HTTP (TCP) Web server Enables you to remotely...
  • Page 20 Enables SIP call signaling Cannot connect Mandatory and any SIP- SIP calls over UDP enabled video network device 5070 BFCP (TCP) Avaya IP Office Enables SIP video content No SIP video Mandatory and any SIP- (presentation) signaling content available enabled video...

  • Page 21: Configuring The Tcp Or Udp Port Range On The Scopia Xt Server For Ip Office

    Configuring the TCP or UDP Port Range on the Scopia XT Server for IP Office About this task You can configure the TCP or UDP port range by setting the base port, which is the lower end of the port range (if, for example, port 3230 is busy).
  • Page 22 Figure 6: Configuring the TCP or UDP port range from the web interface 2. Define how the XT Codec Unit assigns ports by selecting one of the following from Auto detect: • No: The XT Codec Unit uses the range of dynamic ports indicated and allows you to define the base port (default and recommended setting).

  • Page 23: Chapter 4: Prerequisites For Setting Up The System

    Chapter 4 | Prerequisites for Setting up the System Before beginning the installation of the system, you must read the safety regulations for a safe use of the system, verify the conference room setup, and check that the product corresponds to your order. The setup prerequisites are described in these sections: Navigation •...

  • Page 24: Chapter 5: Setting Up The Scopia Xt Server For Ip Office

    Chapter 5 | Setting up the Scopia XT Server for IP Office After reading the section Prerequisites for Setting up the System on page 23, you can install the Scopia XT Server for IP Office. These sections describe how to install the XT Codec Unit and connect its accessories: Navigation •...

  • Page 25: Connecting A Monitor To The Xt Server

    You can use both ports for connecting to the private and public network, however we recommend that you always connect the private network to the second GLAN port, whether one router interfaces with the Scopia XT Server for IP Office or multiple routers interface with the Scopia XT Server for IP Office (Figure 7: Connecting the XT Codec Unit to a private and a public network on page 25).

  • Page 26: Installing The Batteries Of The Xt Remote Control Unit

    Figure 8: HDMI cable Procedure 1. Connect the cable to the HD1 port on the XT Codec Unit: Figure 9: Connecting a monitor to the XT Server 2. Connect the cable to the HDMI port on the monitor. Installing the Batteries of the XT Remote Control Unit About this task The XT Remote Control Unit requires CR2025 Lithium batteries (3V).
  • Page 27 Procedure 1. Slide the battery compartment cover open. 2. Put the battery in, making sure the battery is positioned correctly. 3. Slide the battery compartment cover back until you hear a click. Installation Guide for Scopia XT5000 Server for IP Office Version 3.2 Setting up the Scopia XT Server for IP Office | 27...

  • Page 28: Chapter 6: Initial Configuration

    Chapter 6 | Initial Configuration After connecting the system and powering it on as described in Setting up the Scopia XT Server for IP Office on page 24, perform the initial configuration as described in these sections: Navigation • How to Control the XT Server on page 28 •...

  • Page 29: Retrieving The Ip Address Of The Xt Server

    You can also configure the XT Server from the endpoint itself by first connecting a monitor (see Connecting a Monitor to the XT Server on page 25), and enabling advanced configuration, as described Maintaining the XT Server Locally from the Endpoint on page 45.

  • Page 30: Retrieving The Xt Server Ip Address Via Snmp Discovery

    Before you begin Download the latest Apple Safari Internet Browser, which has embedded Bonjour support. If necessary, you can use another internet browser such as Firefox and download the Bonjour plugin. For more information, see http://www.apple.com/support/bonjour/. Procedure 1. Open Safari and navigate to the bookmarks. 2.

  • Page 31: Retrieving The Xt Server Ip Address Via Serial Port Query

    Before you begin Make sure you have an SNMP scanner tool, typically included in SNMP monitoring software. Procedure 1. Launch the SNMP scanner tool used in your organization. A list of all devices in your network appear. Figure 11: Retrieving the XT Server IP address via SNMP agent discovery 2.
  • Page 32 Figure 12: Serial port cable • A serial port terminal application, such as SecureCRT or PuTTY. Procedure 1. Connect the serial port cable as follows: Figure 13: Connecting a serial port cable a. Connect the mini-USB end of the cable to the serial port on the XT Codec Unit. b.
  • Page 33 Figure 14: Establishing a serial connection Table 8: Establishing a serial connection Field Value Port Enter the serial port number on your computer to which you connected the cable, for example COM1. If you are unsure of which serial port, consult your computer's documentation.

  • Page 34: Accessing Xt Server Web Interface

    Figure 15: Retrieving the XT Server IP address via serial port query 5. Open a web browser and enter the IP address. The web interface opens. You can log in as described in Accessing XT Server Web Interface on page 34. Important: The initial IP assigned to the XT Server is a dynamic IP address.

  • Page 35: Enabling Remote Management On The Scopia Xt Server For Ip Office

    For example, http://1.2.3.4/. The XT Server login page opens. Figure 16: Logging into the XT Server web interface 2. Enter the username and password. The default username for the web interface is Admin and the default password is 1234. Important: We recommend changing the default credentials after logging in for the first time, as described in the Administrator Guide for Scopia XT Server for IP Office.
  • Page 36 If configuring from the endpoint, you must first enable advanced configuration, as described in Maintaining the XT Server Locally from the Endpoint on page 45. To modify the PIN, you must be connected via HTTPS (see below). Procedure 1. Access the remote management settings, as follows: •...

  • Page 37: Configuring Remote Upgrade Settings

    Field Name Description Enable all Allow access to remote management for all or specific PCs, as addresses follows: • Select Yes to enable access to XT Server from any IP address in a network. • Select No to allow access to specified computers only. If selected, you must also configure the Address and SubNet mask as described below.
  • Page 38 Before you begin • If configuring from the endpoint, you must first enable advanced configuration, as described in Maintaining the XT Server Locally from the Endpoint on page 45. • By default, remote management is enabled. If you changed this configuration, make sure that you enable it as described in Enabling Remote Management on the Scopia XT Server for IP Office page 35.

  • Page 39: Managing Your Xt Server Locally From The Endpoint

    Field Name Description Address This field is only relevant if you set the Enable all addresses field to No. Enter the IP address or IP addresses of the computers allowed to access XT Server. Subnet Mask This field is only relevant if you set the Enable all addresses field to No.

  • Page 40: Using The Xt Remote Control Unit

    Procedure 1. Verify that the LED on the front panel of the XT Codec Unit is blinking. 2. Turn on the XT Codec Unit by pressing the Power key on the XT Remote Control Unit. 3. The system home page appears on the monitors, and you can configure the system and check the status.
  • Page 41 Installation Guide for Scopia XT5000 Server for IP Office Version 3.2 Initial Configuration | 41...
  • Page 42 Figure 20: The new XT Remote Control Unit Use the XT Remote Control Unit to navigate through system menus, as follows: • Scroll through menus and options using the arrow keys and pressing the ok/menu key. Important: Use the ok/menu key to select an item or a specific option, such as when choosing the interface language.

  • Page 43: Pairing An Xt Remote Control Unit With A Xt Codec Unit

    You can also switch between ABC, abc, and 123 input methods by pressing 1/a/A repeatedly while the cursor is in the input field. Pairing an XT Remote Control Unit with a XT Codec Unit About this task Multiple XT Codec Units can be set up in the conference room and controlled with different XT Remote Control Units.
  • Page 44 Figure 21: Setting the XT Remote Control Unit Code 2. Enter the numeric code in the Remote control code field. You can choose any value between 1-99. 3. From the web interface only, select Save. 4. On the XT Remote Control Unit, press the * and # keys simultaneously until the red led blinks twice.

  • Page 45: Maintaining The Xt Server Locally From The Endpoint

    Important: The code and icon do not appear when the default code, 01, is used. 6. Set the code and exit by doing one of the following: • In the web interface, select Finish. • In the endpoint, press OK. Maintaining the XT Server Locally from the Endpoint About this task To perform advanced configuration and maintain the Scopia XT Server for IP Office from the endpoint...
  • Page 46 2. Set Show Advanced Settings to Yes. 3. Press the Back key on the XT Remote Control Unit. The Advanced section now appears in the Configure screen. 4. Select Configure > Advanced. 5. Enter the password required to access the Advanced settings. The default password is 1234.

  • Page 47: Registering And Enabling Your Scopia Xt Server For Ip Office License

    Figure 23: Advanced configuration screen 6. We recommend changing the default administrator password, as described in Setting the Administrator PIN Code for the XT Server on page 71. Registering and Enabling your Scopia XT Server for IP Office license About this task To activate the features of your XT Server, you first register the product to obtain your license key, and then enable the license.

  • Page 48: Registering The Scopia Xt Server For Ip Office To Obtain A License Key

    Registering the Scopia XT Server for IP Office to Obtain a License About this task Register your XT Server to obtain your license key to activate the features of the XT Codec Unit, and receive a number of additional benefits: •...

  • Page 49: Remotely Enabling The License From The Web Interface

    Table 11: Scopia XT Server for IP Office Software Options Feature Option/Reference Description Video resolution 55111-00937 Full HD Higher quality video at 1080p 60 fps instead (1080p) the default 720p 60fps. Recording 55111-00933 USB You can record videoconferences and store Videoconferences Recording License them to a connected USB storage device.
  • Page 50 If you do not yet have your license key, you can set up the system in demo mode for a period of 24 hours. After this time, you must enable your license key to use the system. Before you begin Obtain a license key for the Scopia XT Server for IP Office as described in Registering the Scopia XT Server for IP Office to Obtain a License Key...

  • Page 51: Enabling The License From The Scopia Xt Server For Ip Office

    Figure 25: Enabling the license from the web interface Important: The Web page shows the serial number (10-digit string) and user code. The user code corresponds to the system MAC address. These fields are not editable. The serial number is also printed on a label affixed at the back of the XT Codec Unit. 3.

  • Page 52: Performing Basic Configuration

    Before you begin • Obtain a license key for the Scopia XT Server for IP Office as described in Registering the Scopia XT Server for IP Office to Obtain a License Key on page 48 or, if you are enabling a license option to extend Scopia XT Server for IP Office functionality, see Installing and Enabling Licenses which Extend System Functionality...

  • Page 53: Accessing The Quick Setup Procedure

    Installation Guide for Scopia XT Server for IP Office, and Safety Instructions leaflet for Scopia XT Server for IP Office. To start using your XT Server, first define basic settings, such as the system's name, language, and network settings. This is relevant for both new installations, and also after restoring default settings and re-installing software.
  • Page 54 Procedure 1. The quick setup wizard automatically appears the first time you access the Scopia XT Server for IP Office, either by turning on the XT Codec Unit or logging in to the web interface. If the quick setup wizard is not displayed automatically when you first turn on the XT Codec Unit, select Configure >...

  • Page 55: Setting The System Name And Language

    Setting the System Name and Language About this task You can select the name of your XT Codec Unit, to be displayed on the monitors participating in the videoconference call (for example: Hong-Kong, or 9th-Floor-Room, or NY-Office), and on the system's titlebar.

  • Page 56: Adjusting The Image Position

    3. Select the required country from the Country list. If performing this task from the endpoint interface, use the arrow keys and press ok/menu. The system menu and the Language field automatically change to the language used in the selected country. 4.
  • Page 57 Figure 29: Examining the image position 2. Press 1 to align the top left corner. Figure 30: Adjusting the image position 3. Use the arrow keys on the XT Remote Control Unit to position the image, and then press ok/menu. 4.

  • Page 58: Configuring Network Settings

    5. Use the arrow keys on the XT Remote Control Unit to position the image, and then press ok/menu. 6. To configure network settings, select Next and continue with Configuring Network Settings on page 58. Configuring Network Settings About this task This procedure describes how to set up the network settings and the IP address the system uses for placing a call.
  • Page 59 Figure 31: Defining IP Settings 2. If you selected Manual, configure the following, as instructed by the system administrator: Table 12: Configuring IP addresses Field Name Description IP address Enter the system static IP address here, used for accessing and managing the system.

  • Page 60: Configuring Gatekeeper Settings

    Configuring Gatekeeper Settings About this task This is typically not relevant for IP Office deployments. Configure only if you are using a gatekeeper in your deployment. If you are not using a gatekeeper in your deployment, select Done. A gatekeeper routes audio and video H.323 calls by resolving dial strings (H.323 alias or URI) into the IP address of an endpoint, and handles the initial connection of calls.

  • Page 61: Registering The Xt Server To Ip Office

    Before you begin Verify that you have the following information about your SIP environment: • The DNS names or IP addresses of the Avaya IP Office server. • The transport port used in your SIP environment. • Credentials for authenticating XT Server to the Avaya IP Office server.
  • Page 62 Figure 33: Configuring SIP settings 2. Configure parameters as described in Table 13: Configuring SIP-related parameters on page Table 13: Configuring SIP-related parameters Parameter Description User Enter the extension number of the user, as configured in IP Office. When connecting over SIP, this name is displayed on the monitors participating in the videoconference.

  • Page 63: Configuring Call Settings

    Parameter Description Use SIP Registrar Select Yes. Registrar DNS Name Enter the DNS name or IP address of the IP Office server. Use SIP Proxy Select Yes. Proxy DNS Name Enter the DNS name or IP address of the IP Office server.
  • Page 64 Figure 34: Configuring the Priority setting from the web interface 2. Set the Priority setting to the GLAN port that the preferred network uses. This field specifies in which order the system places outgoing calls. 3. From the web interface only, select Save. 4.
  • Page 65 5. Set the fields as described in Table 14: Configuring general call settings on page 65. Table 14: Configuring general call settings Field Name Description <auto> (Recommended) This is the default and setting. It indicates that the system tries to choose the settings that best suit the local situation.

  • Page 66: Setting Basic System Information

    8. Set the fields as described in Table 15: Configuring the IP-related call settings on page 66. Table 15: Configuring the IP-related call settings Field Name Description DTMF RFC2833 (H.323) DTMF describes a method to send DTMF inside an audio stream. This method is normally used in SIP protocol but is uncommon in H.323.
  • Page 67 Remotely Setting the System Name and Language About this task This procedure describes how to set the name and language of the endpoint from the web interface. You can also do this as part of the quick setup from the endpoint itself, as described in Setting the System Name and Language on page 55.

  • Page 68: Modifying The System's Name On The Titlebar

    Modifying the System's Name on the Titlebar About this task This procedure describes how to configure the endpoint to use an alternate system name, such as the SIP username, on the titlebar (Figure 38: Scopia XT Server for IP Office's titlebar on page 68).
  • Page 69 Figure 39: Selecting the system name 2. Enter the following settings: Installation Guide for Scopia XT5000 Server for IP Office Version 3.2 Initial Configuration | 69...
  • Page 70 Table 16: Setting the display name Field Description System Name Display Mode Select which name the system displays on the titlebar: • Automatic: The system selects the name to display by checking how the endpoint was registered, in the following order: –...

  • Page 71: Setting The Administrator Pin Code For The Xt Server

    Setting the Administrator PIN Code for the XT Server About this task This is only relevant if you connected a monitor to your system, as described in Connecting a Monitor to the XT Server on page 25. You can modify the administrator PIN code required to access and modify advanced settings, such as defining camera or network settings.

  • Page 72: Setting Date And Time

    3. Enter your new 4 digit PIN code. From the web interface only, re-enter your new PIN in the Confirm PIN Code field. 4. Save your changes as follows: • From the endpoint, select Done. • From the web interface, select Save. Use this PIN the next time you are accessing advanced settings.

  • Page 73: Setting The Time Zone

    Field Name Description Internet time Select Yes to synchronize the system clock with the network clock, thus allowing you to align devices connected to the Internet using NTP. Use Default NTP If your organization uses an external Network Time Protocol (NTP) Server server for synchronizing the system clock, select Yes.

  • Page 74: Remotely Setting Regional Information

    Figure 41: Setting the time zone Table 18: Configuring time zone related settings Field Name Description Time zone list Select the time zone to which the system belongs. Enable daylight time Set the daylight or summer time field to Yes or No according to the current daylight-saving status of your time zone.
  • Page 75 Figure 42: Setting regional information 3. Define regional settings as described in Table 19: Configuring regional information on page Table 19: Configuring regional information Field Name Description System name Enter the name that will appear in the local endpoint interface and in the remote endpoint interface (if connected).

  • Page 76: Configuring The Screen Saver To Start Automatically

    Configuring the Screen Saver to Start Automatically About this task This is only relevant if you connected a monitor to your system, as described in Connecting a Monitor to the XT Server on page 25. The screen saver helps to protect your monitor from burn-in without switching it off. This can be useful in situations when you stop using your Scopia XT Server for IP Office for a relatively short period of time.

  • Page 77: Configuring Glan Use

    Configuring Network Settings Part of the initial configuration is ensuring the network is properly set up. The settings are detailed in these sections: Navigation • Configuring GLAN Use on page 77 • Registering the Scopia XT Server for IP Office with a Gatekeeper on page 84 Configuring GLAN Use You can configure GLAN use for Scopia XT Server for IP Office.
  • Page 78 Figure 44: Enabling IPv6 mode 2. Set the Use IPv6 field to enable or disable IPv6 support. 3. From the web interface only, select Save. 4. Access the IP address settings, as follows: • From the endpoint, select either GLAN 1 or GLAN 2. •...

  • Page 79: Configuring Network Connectivity

    Table 20: Configuring IP addresses Field Name Description MAC Address This setting cannot be changed. Automatic IP Set to Yes (default) if the system gets its IP address automatically. Address Set to No if you must set up a public IP address in the IP address field.
  • Page 80 Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Maintaining the XT Server Locally from the Endpoint on page 45. Procedure 1. Access the network settings as follows: • From the XT Server web interface, select Administrator Settings > Networks. •...

  • Page 81: Enabling Nat And Firewall Traversal With Scopia Xt Server For Ip Office

    Table 21: Configuring network connectivity Field Name Setting Sets the maximum size of each IP packet the XT Codec Unit can send to the network. If the system or the remote endpoint transmits IP packets larger than the configured MTU size, they are dropped or fragmented. To avoid packet loss or fragmentation, decrease MTU.
  • Page 82 Perform this procedure to enable your Scopia XT Server for IP Office to traverse NAT and firewall. For an explanation about NAT and firewall approaches, as well as examples of deployments, see Planning NAT and Firewall Traversal with Scopia XT Server for IP Office on page 14.

  • Page 83: Determining The Priority Of Audio Versus Video Quality

    Field Name Description Public IP Address Firewall public IP address. The field is enabled if NAT Traversal is set to Yes. Refresh Time (sec) Sets the opening time, in seconds of the pinhole inside the firewall. Also used by H.460 as TTL (Time To Live) of registration requests. Important: Set the ports in accordance with the settings detailed in Configuring the TCP or UDP Port...

  • Page 84: Registering The Scopia Xt Server For Ip Office With A Gatekeeper

    Figure 48: Configuring QoS settings 2. Set the fields as described in Table 23: Configuring QoS settings on page 84. Table 23: Configuring QoS settings Field Name Description Use QoS Enable/Disable QoS. If you set Use QoS to Yes, you will provide different priority to different data stream, or guarantee a certain level of performance to a data stream.

  • Page 85: Registering The Scopia Xt Server For Ip Office With A Gatekeeper

    Registering the Scopia XT Server for IP Office with a Gatekeeper About this task This is typically not relevant for IP Office deployments. Configure only if you are using a gatekeeper in your deployment. Gatekeepers enable you to contact H.323 endpoints by entering an alias, rather than having to remember each endpoint’s IP address.
  • Page 86 Table 24: Configuring H.323 settings Field Name Description H.323 Name The H.323 name or ID (alias) used to register the unit with the gatekeeper. When connecting over H.323, this name is displayed on the monitors participating in the videoconference (for example: John-Smith, or 9th-Floor-Room, or NY-Office).
  • Page 87 Table 25: Configuring the gatekeeper Field Name Description Use gatekeeper Enables/disables the use of a gatekeeper. If No is selected, all the other fields are greyed. If Yes is selected, the XT Codec Unit can use the gatekeeper’s services. Automatic IP address Automatic gatekeeper discovery.

  • Page 88: Chapter 7: Securing Your Scopia Xt Server For Ip Office

    Chapter 7 | Securing your Scopia XT Server for IP Office You can secure the connection between video network devices and your Scopia XT Server for IP Office by configuring the network’s components to communicate via the Transport Layer Security (TLS) protocol, and enabling encryption.

  • Page 89: Generating A Certificate Signing Request For Xt Server

    Perform Uploading XT Server Certificates on page 91. Perform Enabling the TLS Connection in XT Server on page 95 . To encrypt the media (audio, video, presentation) of videoconferences using the SRTP protocol, perform Enabling Encryption for Videoconferences on page 97. Generating a Certificate Signing Request for XT Server About this task This section details how to generate a certificate signing request (CSR) for the XT Server, which must be...
  • Page 90 Figure 51: Generating a CSR for Scopia XT Server for IP Office Table 26: Entering the organization's details Field Description Country Enter the organization's country code. Important: Country must include two characters only. For more information about the country code to use, contact your Certificate Authority.

  • Page 91: Uploading Xt Server Certificates

    Figure 52: Downloading the CSR The CSR is downloaded onto your computer, with the following filename: <IP address>_csr.pem 6. Save the certificate in an appropriate folder. The certificate is saved as a text file compatible with Base-64 ASCII code, in .pem format. 7.
  • Page 92 Before you begin Ensure that you have the root certificate for the certificate authority that your organization uses. The root certificate must be compatible with the Base-64 ASCII code, in either .pem or .cer format. Ensure that you have the signed certificate from the CA for the XT Server (see Generating a Certificate Signing Request for XT Server on page 89 for details on generating the CSR).

  • Page 93: Backing Up And Restoring Xt Server Certificates

    Tip: Verify that the system's time is synchronized with SNTP, otherwise you may need to wait a few hours before using this certificate (for details, see Setting Date and Time on page 72). You can start using this certificate at the time indicated by the notBefore value in the signed certificate.

  • Page 94: Deleting Xt Server Certificates

    Figure 56: Connecting a USB Key to the XT Codec Unit 2. To back up a certificate to the USB key, select Advanced > Utilities > Certificates > Backup (Figure 57: Backing up or restoring certificates on page 94). The system copies the certificates and associated keys to the root folder of your USB key. Figure 57: Backing up or restoring certificates 3.

  • Page 95: Enabling The Tls Connection In Xt Server

    This procedure removes the current certificate by replacing it with a blank form. To back up a certificate before deleting it from the system, see Backing Up and Restoring XT Server Certificates on page 93. Procedure 1. Access the XT Server web interface, as described in Accessing XT Server Web Interface page 34.
  • Page 96 Procedure 1. Access the XT Server web interface, as described in Accessing XT Server Web Interface page 34. 2. Select Administrator Settings > Protocols > SIP. 3. Select Yes from the Use TLS list to accept incoming calls using TLS. Figure 59: Enabling TLS 4.

  • Page 97: Enabling Encryption For Videoconferences

    Table 27: Configuring TLS Settings Field Description Transport Outbound Call Select TLS to secure outgoing calls via TLS. Verify Certificate Select one of the following: • Yes to connect to other devices via TLS only when the other device has certificates signed by the same Certificate Authority (CA) as the Scopia XT Server for IP Office.
  • Page 98 Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Maintaining the XT Server Locally from the Endpoint on page 45. To encrypt SIP calls using SRTP, you must also secure communication between your video network devices using TLS certificates and enable encryption (see Securing Connections to the XT Server Using on page 88).
  • Page 99 Table 28: Configuring settings for securing calls Field Name Description Accept protected calls If encryption is enabled, the system automatically encrypts incoming calls and this field is read-only. If encryption is disabled, set to Yes to allow the system to use encryption when receiving an encrypted call. Unprotected calls Select the policy the system applies when a remote endpoint does not support protected calls:...

  • Page 100: Chapter 8: Troubleshooting The Scopia Xt Server For Ip Office

    Chapter 8 | Troubleshooting the Scopia XT Server for IP Office This section covers troubleshooting problems that may occur when setting up and using the Scopia XT Server for IP Office. Navigation • Viewing System Information for Customer Support on page 100 •...
  • Page 101 • From the endpoint's main menu, select Configure > About using the XT Remote Control Unit. Important: If your system is currently in a call, press ok/menu and select Stats > Configure > About. Figure 61: Viewing system information 2. To view additional system information such as IP addresses and the gatekeeper's registration status from the endpoint, press the Back key and select System Status.

  • Page 102: Resolving Monitor Display Problems

    Figure 62: Viewing system network information Resolving Monitor Display Problems Problem This is only relevant if you connected a monitor to your system, as described in Connecting a Monitor to the XT Server on page 25. The system displays a flickering or blank screen. Solution The rear panel of the XT Codec Unit features 2 HD outputs for connecting a main and auxiliary screen.
  • Page 103 Solution Verify the XT Codec Unit’s LED is on. If the LED is blinking, press the Power key on the XT Remote Control Unit. Solution Make sure the XT Codec Unit output is properly connected to the monitor input. Make sure the monitor/DVI cable is connected properly at both ends.

  • Page 104: Resolving Ip Address Problems

    Option Description Bottom wizard as described in Adjusting the Image Position on page 56. Right From the web interface only, select Save. Resolving IP Address Problems Problem Cannot configure the IP address. Possible Causes If the icon for no network connection appears and the system displays 0.0.0.0 as its assigned IP address, the system is not connected to network or has an invalid IP address (for details on viewing the system's IP address, see...
  • Page 105 If configuring from the endpoint, you must first enable advanced configuration, as described Maintaining the XT Server Locally from the Endpoint on page 45. From the endpoint's main menu, select Configure > Quick Setup. Press Next several times until the Configure TCP/IP screen appears. Figure 64: Configuring IP address Enter the IP address.

  • Page 106: Resolving Xt Remote Control Unit Problems

    Figure 65: Setting network preferences Set the Use IPv6 field to Yes. From the web interface only, select Save. Resolving XT Remote Control Unit Problems Problem The XT Remote Control Unit does not function. Solution Replace the battery, as described in Installing the Batteries of the XT Remote Control Unit page 26.
  • Page 107 Before you begin • Turn on the Scopia XT Server for IP Office unit. • Verify that you have the four-digit PIN code required to make changes to the system settings. The default PIN code is 1234. • Connect a monitor to system so that you can manage the system from the endpoint's own interface, as described in Connecting a Monitor to the XT Server on page 25.
  • Page 108 Figure 67: Restoring factory default settings 7. Press ok/menu, and select Yes. The default settings are restored. Installation Guide for Scopia XT5000 Server for IP Office Version 3.2 Troubleshooting the Scopia XT Server for IP Office | 108...
  • Page 109 About Radvision Radvision, an Avaya company, is a leading provider of videoconferencing and telepresence technologies over IP and wireless networks. We offer end-to-end visual communications that help businesses collaborate more efficiently. Together, Radvision and Avaya are propelling the unified communications evolution forward with unique technologies that harness the power of video, voice, and data over any network.

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