Acd Group Supervisor - NEC UNIVERGE SV8100 Programming Manual

UNIVERGE SV8100
Level:
SA
Description
For each ACD Group (1~64), use
the group supervisor extension and operating mode. Operating modes are:



An ACD Group can have only one supervisor. In addition, an extension can be a
supervisor for only one ACD Group.
Input Data
Item
No.
01
02
Feature Cross Reference

SV8100 Programming Manual
0 = Supervisor extension does not receive ACD Group calls.
1 = Supervisor extension receives ACD Group overflow calls only.
2 = Supervisor extension receives ACD Group calls just like all other agents.
ACD Group No.
Item
Group Supervisor
Extension
Operation Type
Conditions
If you assign an extension as a ACD Group Supervisor in this program, you

cannot program the same extension as a System Supervisor in
Program 41-01-01.
Automatic Call Distribution (ACD)
Program 41 : ACD Setup

41-04 : ACD Group Supervisor

Program 41-04 : ACD Group Supervisor
Input Data
Extension Number (Up to eight digits)
0 = Do not receive ACD incoming calls (No)
1 = Receive ACD incoming calls for overflow (Busy)
2 = Receive ACD incoming calls all the time (Yes)
Issue 11.0
to assign
01~64
Default
No
Setting
0
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