NEC UNIVERGE SV8100 Programming Manual page 158

Issue 11.0
Input Data (Continued)
Feature Cross Reference

2 - 116
Item
No.
12 Change Agent ACD Group by Supervisor
When using service code 669 to change an agent ACD
group, the supervisor must enter a 2-digit number for
the group. For example, to change to ACD group 4, the
entry would be 669 04.
13 ACD Agent Changing Own ACD Group
Using this service code, an ACD Agent can reassign
themselves to another ACD Group.
 MLT = Multiline Terminal

SLT = Single Line Telephone
Conditions
None
Automatic Call Distribution (ACD)
Item
UNIVERGE SV8100
Terminals
Default
MLT
MLT
Program 11 : System Numbering
669
670