Acd Options Setup - NEC UNIVERGE SV8100 Programming Manual

UNIVERGE SV8100
Level:
SA
Description
Use Program 41-14 : ACD Options Setup to set various options for ACD Groups.
When you set an option for an ACD Group, the setting is in force (if applicable) for all
agents in the group. The chart below shows each of the ACD options, the entries
available, and the default entry.
Input Data
Item
No.
01
02
03
04
06
SV8100 Programming Manual
ACD Group No
Item
Emergency Call Operation Mode
The supervisor must be logged in and
have an Emergency Key programmed
for this feature. By pressing the key
once, the supervisor monitors the call –
pressing twice barges in on the call.
Automatic Wrap Up Mode
Enable/Disable Automatic Wrap Up
mode.
ACD Priority for Overflow Calls
Determine whether the ACD group
should use its own priority assignment
or follow the priority assigned in
Program 41-03-03.
Automatic Answer at Headset
Enable/Disable Automatic Answer for
agents using headsets.
Call Queuing after 2nd
Announcement
Determine whether the caller should
hear the 2nd Delay Announcement and
then be taken out of queue (1), or
placed back into queue (0).
Program 41 : ACD Setup

41-14 : ACD Options Setup

Input Data
0 = Call to system supervisory
extension when group supervisory
extension is busy.
1 = No calls to system supervisory
extension when group supervisory
extension is busy.
0 = After wrap up the mode key is
pressed. (Manual)
1 = After call is finished automatically.
(Auto)
0 = Own group priority
1 = Priority order by Program 41-03-03
0 = Off
1 = On
0 = Enable (Yes)
1 = Disable (No)
Issue 11.0
01~64
Default
0
0
0
0
0
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