NEC UNIVERGE SV8100 Programming Manual page 534

Issue 11.0
Item
No.
07
08
09
10
12
13
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15
2 - 492
Item
Automatic Off Duty for SLT
Enable/Disable Automatic Off Duty
(rest) mode for agents with SLT.
ACD Off Duty Mode
Enable/Disable the ability to receive
internal calls when in Off Duty Mode.
Automatic Wrap Up End Time
Input the time the agent is in Wrap
mode when Wrap key is pressed, or
automatically put into Wrap mode.
ACD No Answer Skip Time
Set the time a call to the ACD Group
rings an idle extension before routing to
the next agent.
Start Headset Ear Piece Ringing (for
SLT)
1st Data – ACD Queue 1-Digit
Assignment
2nd Data – Destination Number Type
3rd Data – Destination Number
DTMF Detection Assignment during
Delay Announcement
Set whether the DTMF Detection for
Dial Out occurs during or after the
message is played.
DTMF Detect Time after Delay
Announcement Message
Set the time for DTMF Detection after
the Delay Announcement Message.
Input Data
0 = No change to Off Duty mode
1 = Change to Off Duty mode
automatically (Skip)
0 = Cannot receive internal call
1 = Can receive internal call
0~64800 (sec)
0~64800 (sec)
0~64800 (sec)
1st Data –
#
Up to one Digit (0, 1~9, ,
2nd Data –
0 = None
1 = Extension or Voice Mail
2 = Incoming Ring Group
3 = Speed Dial Areas
4 = ACD Group
3rd Data –
Up to eight digits (0, 1~9,
0 = Does not detect during message
1 = Detect during message
0~64800 (sec)
Program 41 : ACD Setup
UNIVERGE SV8100
Default
0
0
0
10
0
Blank
 )
0
Blank
#
,  )
1
0