NEC UNIVERGE SV8100 Programming Manual page 17

UNIVERGE SV8100
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Programming Manual
35-06 : Verified Account Code Table ................................................. 2-466
Program 40 : Voice Recording System
40-01 : Not Used ................................................................................ 2-467
40-07 : Voice Prompt Language Assignment for VRS ....................... 2-468
40-10 : Voice Announcement Service Option .................................... 2-470
40-11 : Preamble Message Assignment ............................................ 2-472
40-12 : Not Used ................................................................................ 2-473
Program 41 : ACD Setup
41-01 : System Options for ACD ....................................................... 2-475
41-02 : ACD Group and Agent Assignments ..................................... 2-476
41-03 : Incoming Ring Group Assignment for ACD Group ................ 2-477
41-04 : ACD Group Supervisor .......................................................... 2-479
41-05 : ACD Agent Work Schedules ................................................. 2-480
41-06 : Trunk Work Schedules .......................................................... 2-481
41-07 : ACD Weekly Schedule Setup ................................................ 2-482
41-08 : ACD Overflow Options .......................................................... 2-483
41-09 : ACD Overflow Table Setting .................................................. 2-485
41-10 : ACI Delay Announcement ..................................................... 2-486
41-11 : VRS Delay Announcement .................................................... 2-487
41-12 : Night Announcement Setup ................................................... 2-489
41-13 : VRS Message Number for Night Announcement .................. 2-490
41-14 : ACD Options Setup ............................................................... 2-491
41-15 : ACD Queue Alarm Information .............................................. 2-494
41-16 : ACD Threshold Overflow ....................................................... 2-496
41-17 : ACD Login Mode Setup ......................................................... 2-497
41-18 : ACD Agent Identity Code Setup ............................................ 2-498
41-19 : ACD Voice Mail Delay Announcement .................................. 2-500
41-20 : ACD Queue Display Settings ................................................ 2-502
41-21 : ACD Login ID Setup ............................................................. 2-504
41-22 : ACD Skill Based Routing Setup ........................................... 2-505
41-23 : ACD Skill Table Setup .......................................................... 2-506
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