Caller Id Marking Setup - NEC UNIVERGE SV8100 Programming Manual

UNIVERGE SV8100
Level:
SA
Description
Use
of setting that the ACD Agent can mark the originator caller ID, system base.
Input Data
Feature Cross Reference

SV8100 Programming Manual
Program 41-24 : Caller ID Marking Setup
ACD Group No.
Item
No.
01

Caller ID Marking Setup

Enable/Disable the availability of setting that the ACD
Agent can mark the originator caller ID, system base.
02 ACD Agent Info for Caller ID
Set whether the Agent ID or extension number of the
ACD Agent is used to mark with the CID in the buffer.
03 Caller ID Buffer Clear Timer
Set time interval for clearing stored Caller ID record in
buffer.
04 Caller ID Buffer Store Size
Set the Caller ID Buffer Size. When the number of
CID records is over the limit, CID buffer threshold
alarm (71) can be reported.
Conditions
None
Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-24 : Caller ID Marking Setup
to assign Enable/Disable the availability
Item
Issue 11.0
01~64
Input Data Default
0: Disable
1: Enable
0: Agent Extension
Number
1: ACD Agent ID
1~168 (hours)
1000~10000 10000
0
0
24
2 - 507