Introduction - Cisco BTS 10200 Troubleshooting Manual

Troubleshooting Overview
Revised: July 22, 2009, OL-8723-19

Introduction

The telephony industry is rapidly moving toward increasingly complex environments, involving
multiple media types, multiple protocols, and interconnections to a wide variety of networks. These new
networks may be transit networks belonging to an Internet service provider (ISP) or telcos that
interconnect with private networks. The convergence of voice, data, and video into these types of
networks has also added to the complexity and the importance of network reliability.
More complex network environments mean that the potential for connectivity and performance problems
in internet networks is high, and the source of problems is often elusive. This guide describes
methodologies, techniques, and procedures for troubleshooting problems that might arise in the
day-to-day operations of a telephony solution that employs the Cisco BTS 10200 Softswitch.
Interoperability
The BTS 10200 inter-works with a wide range of network elements (NEs), but there are certain
limitations. Cisco recommends that you keep the following caution in mind as you prepare to purchase
and use NEs for your network.
Some features involve the use of other NEs deployed in the service provider network, for example,
Caution
gateways, media servers, announcement servers, MTAs, and Session Initiation Protocol (SIP) phones.
See the "Component Interoperability" section of the Release Notes document for a complete list of the
specific peripheral platforms, functions, and software loads that have been used in system testing for
interoperability with the BTS 10200 Release 5.0 software. Earlier or later releases of platform software
might be interoperable and it might be possible to use other functions on these platforms. The list
certifies only that the required inter-operation of these platforms, the functions listed, and the protocols
listed have been successfully tested with the BTS 10200.
OL-8723-19
C H A P T E R
Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
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