Solution One - Cisco BTS 10200 Troubleshooting Manual

Chapter 14 General Troubleshooting

Solution One

Telnet to the Cisco 2421 and set dtmf-relay mode to nse. For example, execute the following command
in config mode:
mgcp dtmf-relay voip codec all mode nse
Symptom Two
The caller or the subscriber is on a Cisco ATA MGW and CRCX/MGCX is failing.
Solution Two
Either the PS feature or the PS_MANAGE feature is working but not both.
For the trunk group against the DN that is mapped to the PS App, verify that the softsw-tsap-addr is set
to an IP address and not a domain name. For the trunk group against the DN that is mapped to the
PS_MANAGE App, verify that the softsw-tsap-addr is set to a domain name and not an IP address.
Symptom Three
Privacy Screening is not able to collect digits or record with a Cisco 2421.
Solution Three
In the Cisco 2421 media gateway, execute the following command:
mgcp rtp payload cisco-pcm-switch-over-ulaw 126
Symptom Four
Only one Privacy Screening or Privacy Screening PIN Management application works for a subscriber.
Solution Four
Verify the pilot number of the organization in the Privacy Screening application to which the subscriber
belongs. This should match the ACCESS_DN in the app-server table to which the subscriber is
associated.
OL-8723-19
Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
Privacy Screening Troubleshooting
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