Maintenance (20) - Cisco BTS 10200 Troubleshooting Manual

Chapter 7 Maintenance Troubleshooting

MAINTENANCE (20)

To troubleshoot and correct the cause of the alarm, refer to the
(20)" section on page
DESCRIPTION Keep Alive Module: Lost Connection to Mate (KAM: Lost KAM Connection to Mate)
SEVERITY MAJOR
THRESHOLD 100
THROTTLE 0
DATAWORDS Mate Ping–STRING [50]
PRIMARY Network interface hardware problem.
CAUSE
PRIMARY Check whether or not the network interface is down. If it is down, restore network interface and restart
ACTION the software.
SECONDARY The alarm can be caused by a router problem.
CAUSE
SECONDARY If the alarm is caused by a router problem, repair the router and reinstall.
ACTION
TERNARY Soon after this event is issued, one platform may go to the faulty state.
CAUSE
MAINTENANCE (21)
To troubleshoot and correct the cause of the alarm, refer to the
(21)" section on page
DESCRIPTION Keep Alive Module: Network Interface Down (KAM: Network Interface Down)
SEVERITY MAJOR
THRESHOLD 100
THROTTLE 0
DATAWORDS IP Address–STRING [50]
PRIMARY The alarm is caused by a network interface hardware problem.
CAUSE
PRIMARY Subsequently system goes faulty.
ACTION
SECONDARY Soon after this event is issued, one platform may go to the faulty state.
CAUSE
SECONDARY Check whether or not the network interface is down. If the interface is down, restore network interface
ACTION and restart the software.
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7-98.
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Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
Maintenance Events and Alarms
"Lost Connection to Mate—Maintenance
"Network Interface Down—Maintenance
7-15