Audit (17) - Cisco BTS 10200 Troubleshooting Manual

Audit Events and Alarms

AUDIT (17)

To troubleshoot and correct the cause of the alarm, refer to the
Major Threshold Level—Audit (17)" section on page
DESCRIPTION Process Heap Memory Usage Exceeds Major Threshold Level
SEVERITY MAJOR
THRESHOLD 100
THROTTLE 0
DATAWORDS Process Name–STRING [10]
Heap Size in KB–FOUR_BYTES
Heap Limit in KB–FOUR_BYTES
Heap Usage Percentage–FOUR_BYTES
Threshold Level Percentage–FOUR_BYTES
PRIMARY Increase in heap usage has occurred due to high call traffic volume, maintenance operation, or software
CAUSE problem.
PRIMARY Schedule a switchover during a maintenance window.
ACTION
To show the process heap memory usage, use the following:
From UNIX prompt:
date
show_heap <pid of mga> > /opt/mga_heap.txt
The show_heap command is not on the system by default. To obtain the show_heap tool contact Cisco
TAC.
Refer to the
Note
detailed instructions on contacting Cisco TAC and opening a service request.
Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
2-10
"Obtaining Documentation and Submitting a Service Request" section on page lvi
Chapter 2
"Process Heap Memory Usage Exceeds
2-26.
Audit Troubleshooting
for
OL-8723-19