Bulk Data Management System Stopped Generating New Billing File—Billing (52) - Cisco BTS 10200 Troubleshooting Manual

Troubleshooting Billing Alarms
Bulk Data Management System Stopped Generating New Billing File—Billing
(52)
The Bulk Data Management System Stopped Generating New Billing File alarm (critical) indicates that
the BDMS has stopped generating new billing files. The primary cause of the alarm is that call detail
records are accumulating on the disk associated with the billing files in the EMS. This is because data
is being written into the billing files faster than it is being forwarded to the Billing Mediation Server.
The FTP to the Billing Mediation Server may not be working. The maximum disk partition for billing
records has been exceeded or the maximum number of files has been exceeded. To correct the primary
cause of the alarm, check the Billing Mediation Server node name, user name and password specified in
BILLING_ACCT_ADDR table and log files. Correct any errors to let FTP start again. If
billing_server_directory = "/dev/null", primary files under billing_directory will not be forwarded or
deleted automatically. In this case, files have to be manually deleted or moved out, and the BDMS needs
to be restarted before it will start generating new billing files.
Event Message Disk Space 50 Percent Full—Billing (53)
The Event Message Disk Space 50 Percent Full alarm (minor) indicates that the event message disk
space is 50 percent full. The primary cause of the alarm is that the event message storage has reached
50% of the maximum storage space allowed. To correct the primary cause of the alarm, move the event
message files out of the specified directory. Store them in another location, or discard them.
Event Message Disk Space 70 Percent Full—Billing (54)
The Event Message Disk Space 70 Percent Full alarm (major) indicates that the event message disk
space is 70 percent full. The primary cause of the alarm is that the event message storage has reached
70% of the maximum storage space allowed. To correct the primary cause of the alarm, move the event
message files out of the specified directory. Store them in another location, or discard them.
Event Message Disk Space 100 Percent Full—Billing (55)
The Event Message Disk Space 100 Percent Full alarm (critical) indicates that the event message disk
space is 100 percent full. The primary cause of the alarm is that the event message storage has been
completely filled. No additional event messages will be written to the disk until more space is made
available. To correct the primary cause of the alarm, move the event message files out of the specified
directory. Store them in another location, or discard them.
Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
3-42
Chapter 3 Billing Troubleshooting
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