Troubleshooting - Cisco BTS 10200 Troubleshooting Manual

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Automatic Restart

Troubleshooting

The following troubleshooting procedure can be used any time a platform side goes OOS due to a fault.

Troubleshooting of a platform shutdown can be completed using the Automatic Restart feature

saved.debug directory. When a platform shutdown occurs, useful debugging information (cores, logs,

etc.) is saved and compressed in a tar file. This file is located in the directory

<platform>/bin/saved.debug. To recover the tar file information and to clear the tar file disk space,

complete the following steps:

Download the timestamped tar file from the saved.debug directory to a system for offline debugging. An

example filename is: saved.debug.2007_02_16__16_07_09.tar.Z.

Remove the tar file from the disk after it is downloaded to conserve disk space.

Switchover in Progress–Maintenance (101)

The Switchover in Progress alarm (critical) indicates that a system switchover is in progress. This alarm

is issued when a system switchover is in progress either due to manual switchover (by a CLI command),

failover switchover, or automatic switchover. For additional information, refer to

Side Automatically Restarting Due to Fault–Maintenance (117)

The Side Automatically Restarting Due to Fault alarm (critical) indicates that a platform side is

automatically restarting due to a fault condition. This alarm indicates that an Automatic Restart is

pending and at what time it will be attempted. For additional information, refer to

Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x

Disaster Recovery Procedures

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