Element Management System Database Alert.log Alerts—Database (11) - Cisco BTS 10200 Troubleshooting Manual

Troubleshooting Database Alarms
Element Management System Database Alert.log Alerts—Database (11)
The Element Management System Database Alert.log Alerts alarm (major) indicates that the EMS
database alerts are being received and logged into the alert log. The probable cause of the ORA- errors
report in alert.log file is documented in the $ORACLE_HOME/rdbms/mesg/oraus.msg file. Login to
EMS system as oracle user (or su - oracle) to view this file. If more information is needed, contact Cisco
TAC for database support, or query Oracle metalink library at http://metalink.oracle.com. The corrective
action is documented in the $ORACLE_HOME/rdbms/mesg/oraus.msg file. Login to EMS system as
oracle user (or su - oracle) to view this file. If more information is needed, contact Cisco TAC for
database support, or query the Oracle metalink library at http://metalink.oracle.com. The alert.log file is
the global message file for errors issued by all Oracle background processes. The majority of error
conditions may require administrator's investigation and manual correction. Thus the administrator
should manually clear this alarm.
Refer to the
Note
detailed instructions on contacting Cisco TAC and opening a service request.
Element Management System Database Process Died—Database (12)
The Element Management System Database Process Died alarm (critical) indicates that the EMS
database process has died. The primary possible causes of the alarm are:
•
•
•
To correct the possible causes of the alarm, re-start process and contact Cisco TAC.
Refer to the
Note
detailed instructions on contacting Cisco TAC and opening a service request.
Element Management System Database Performance Alert—Database (13)
The Element Management System Database Performance Alert alarm (major) indicates that the EMS
database performance has degraded. To identify the primary cause of the alarm, check the
"StatEventName" dataword information. To correct the primary cause of the alarm, perform database
performance tuning and contact Cisco TAC.
Refer to the
Note
detailed instructions on contacting Cisco TAC and opening a service request.
Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
6-32
"Obtaining Documentation and Submitting a Service Request" section on page lvi
Process Name, if local process is not running.
"Cannot_connect_database" if local DB is unreachable.
"Cannot_connect_" if remote DB is unreachable.
"Obtaining Documentation and Submitting a Service Request" section on page lvi
"Obtaining Documentation and Submitting a Service Request" section on page lvi
Chapter 6 Database Troubleshooting
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