Feature Server One Link Down—Call Processing (11) - Cisco BTS 10200 Troubleshooting Manual

Chapter 4 Call Processing Troubleshooting
Feature Server One Link Down—Call Processing (11)
The Feature Server One Link Down alarm (minor) indicates that one link to the feature server is down.
To troubleshoot and correct the cause of the Feature Server One Link Down alarm, refer to the
Server One Link Down—Call Processing (11)" section on page
Feature Server Both Links Down—Call Processing (12)
The Feature Server Both Links Down alarm (critical) indicates that both links to the feature server are
down. To troubleshoot and correct the cause of the Feature Server Both Links Down alarm, refer to the
"Feature Server Both Links Down—Call Processing (12)" section on page
Network Access Server Create Connection Error—Call Processing (13)
The Network Access Server Create Connection Error event functions as an informational alert that a
network access server (NAS) create connection (CRCX) pre-authentication has failed. The event is
informational and no further action is required.
Network Access Server Authentication Failure—Call Processing (14)
The Network Access Server Authentication Failure event functions as an informational alert that a NAS
authentication failure has occurred. The primary cause of the event is the AAA server denied the request.
Check the calling and called numbers.
Cable Modem Termination System Easily Recognizable Identification Not
Found in Media Gateway Table—Call Processing (15)
The Cable Modem Termination System Easily Recognizable Identification Not Found in Media
Gateway Table event functions as an informational alert that the CMTS ER ID was not found in the
media gateway (MGW) table. The primary cause of the event is that the CMTS/ER entry was not found
in the media gateway table. To correct the cause of the event, provision the CMTS-ER index in the media
gateway table.
Route Index has No Trunk Group Assigned—Call Processing (16)
The Route Index has No Trunk Group Assigned event functions as a warning that the route index has no
trunk group assigned. The primary cause of the event is that a trunk group was not assigned to the given
route. To correct the cause of the event, provision a trunk group for the associated route index.
Invalid Route Index Used—Call Processing (17)
The Invalid Route Index Used event functions as a warning that an invalid route index is being used. The
primary cause of the event is that an invalid route index is being used. To correct the cause of the event,
correct the BTS 10200 provisioning by assigning a valid route index.
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Monitoring Call Processing Events
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