Oss (10) - Cisco BTS 10200 Troubleshooting Manual

Operations Support System Events and Alarms
OSS (9)
To troubleshoot and correct the cause of the alarm, refer to the
Authentication Error—Operations Support System (9)" section on page
DESCRIPTION Simple Network Management Protocol Authentication Error (SNMP Authentication Error)
SEVERITY MINOR
THRESHOLD 100
THROTTLE 0
DATAWORDS RemoteHost–STRING [64]
PRIMARY The network management system (NMS) is issuing the wrong community string.
CAUSE
PRIMARY Ensure that the community string exists by using the CLI.
ACTION

OSS (10)

To troubleshoot and correct the cause of the alarm, refer to the
Management Index Failed with Error—Operations Support System (10)" section on page
DESCRIPTION Queue Processing Module Database Management Index Failed with Error (QAM DBM IDX Failed
with Error)
SEVERITY MAJOR
THRESHOLD 50
THROTTLE 0
DATAWORDS Transaction ID–STRING [32]
Sequence Number–EIGHT_BYTES
Location Of Error–STRING [16]
DBM Result–STRING [64]
PRIMARY The queue processing module (QAM) is receiving an error because of a data mismatch between what
CAUSE is in the database management (DBM) index (IDX) and what is in the Element Management System
(EMS) DB (Oracle).
PRIMARY View the Transaction Queue and execute an Audit on the failed table.
ACTION
SECONDARY The DBM IDX is failing when attempting to perform a SQL command.
CAUSE
SECONDARY Contact Cisco Support. (Contact Cisco TAC.)
ACTION
Note Refer to the
detailed instructions on contacting Cisco TAC and opening a service request.
Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
8-6
"Obtaining Documentation and Submitting a Service Request" section on page lvi
Chapter 8 Operations Support System Troubleshooting
"Simple Network Management Protocol
8-15.
"Queue Processing Module Database
8-11.
for
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