Call Agent Database Download And Recovery - Cisco BTS 10200 Troubleshooting Manual

Chapter 16 Disaster Recovery Procedures

Call Agent Database Download and Recovery

This call agent database download and recovery procedure is recommended as a last resort for recovering
corrupted call agent databases.
Please contact Cisco TAC regarding the use of this procedure for call agent database recovery.
Note
If transactions are stuck in the queue, execute a delete transaction-queue CLI command before
Note
beginning this procedure.
Execute the following download database CLI commands.
Step 1
CLI> download database target=ca; file=/opt/tmp/download-CA
CLI> download database target=fsain; file=/opt/tmp/download-FSAIN
CLI> download database target=fsptc; file=/opt/tmp/download-FSPTC
Perform a platform stop all command on both call agents.
Step 2
Delete the following data directories on the primary and secondary call agents.
Step 3
cd /opt/OptiCall
\rm -rf */bin/data
Start the primary call agents or feature servers with the platform start command.
Step 4
FTP the files created in Step 1 to the primary call agent.
Step 5
download-CA -ftp to-> /opt/OptiCall/CAxxx/bin
download-FSPTC -ftp to-> /opt/OptiCall/FSPTxxx/bin
download-FSAIN205 -ftp to-> /opt/OptiCall/FSAINxxx/bin
Go into mysql on the primary call agent or feature server and upload the database as shown. This is to
Step 6
be done in parallel with three different sessions opened to the appropriate call agent or feature server.
a.
b.
c.
Start the secondary call agents or feature servers with the platform start command.
Step 7
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From the /opt/OptiCall/CAxxx/bin command line:
./dbm_sql.CAxxx ./data ./catalog < download-CA
From the /opt/OptiCall/FSPTCxxx/bin command line:
./dbm_sql.FSPTCxxx ./data ./catalog < download-FSPTC
From /opt/OptiCall/FSAINxxx/bin command line:
./dbm_sql.FSAINxxx ./data ./catalog < download-FSAIN
Call Agent Database Download and Recovery
Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
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