Troubleshooting H.323 Problems - Cisco BTS 10200 Troubleshooting Manual

Protocol Troubleshooting
Query Verification Tool Timeout
Location
Cause
Solution
Command Line Interface Timeout
Location
Cause
Solution

Troubleshooting H.323 Problems

This section provides examples of possible problems you may encounter while working with H.323, and
recommended solutions:
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Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
14-24
Local
The SCP filed to respond or the TSA is out of service.
If the SCP failed, contact the service provider to solve the problem. If the TSA is out
of service, perform a manual failover.
Local
The Element Management System (EMS) and CA.FSAIN/FSPTC connection is down
or the selective call acceptance (SCA) on the CA/FSAIN/FSPTC is out of service.
If the SCA is down, restart the SCA or restart the platform where the SCA resides. If
the EMS and CA/FSAIN/FSPTC connection is down, verify whether the Internet
Protocol (IP) routing is correct and the OptiCall Messaging System (OMS) hub is in
service.
Outgoing Trunk Group is Out of Service
Outgoing H.323 Gateway is Out of Service
H.323 Gateway Fails to Register With Gatekeeper (Invalid Alias)
Outgoing H.323 Gateway Unregistered With Gatekeeper and Needs to Use Registration,
Admissions, and Status
Stable Calls Are Dropped When Call Agent Switches Over
No Matching Dial Plan Found on Incoming H.323 Trunk Group
Configuration at Softswitch or Gatekeeper Has Placed Routing Into a Loop
Outgoing H.323 Calls Routed to Incorrect Endpoint When Using Registration, Admissions, and
Status
Outgoing H.323 Calls Routed to Incorrect Endpoint When Using Direct Signaling
Registration, Admissions, and Status Still Used When Outgoing H.323 Call is Provisioned to Use
Direct Signaling
Chapter 14 General Troubleshooting
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