Protocol Troubleshooting - Cisco BTS 10200 Troubleshooting Manual

Chapter 14 General Troubleshooting
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Protocol Troubleshooting

This section provides the troubleshooting information for resolving BTS 10200 protocol problems.
Troubleshooting Signaling System 7 SIGTRAN Problems
This section describes tools and procedures for troubleshooting SIGTRAN problems on the BTS 10200
and Cisco ITP. It also describes how to clear SIGTRAN related BTS 10200 alarms. In the descriptions
within, a series of steps may be required to determine the source of the problem and may include viewing
other alarms, invoking command-line interface (CLI) status and control commands, viewing the BTS
10200 logs, and invoking ITP control and status requests.
For details on Cisco ITP operations, refer to the Cisco IP Transfer Point Manual at the following url:
http://www.cisco.com/univercd/cc/td/doc/product/wireless/moblwrls/itp/
This section contains the following sections:
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Cisco Internet Protocol Transfer Point Troubleshooting Procedures
The following procedures are useful for troubleshooting problems on the Cisco ITP. This section
contains the following procedures:
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Internet Protocol Transfer Point System Messages
The Cisco ITP displays system messages when you are logged in to the console port. Some of these
messages are similar to alarms. Analyzing ITP system messages is outside the scope of this document.
For details concerning ITP system messages, please see the ITP Operations Manual at:
http://www.cisco.com/univercd/cc/td/doc/product/wireless/moblwrls/itp/23sw/index.htm
OL-8723-19
Endpoint malfunctioning.
Loss of lower connectivity.
Endpoint taken out of service.
No fault reason available.
Cisco Internet Protocol Transfer Point Troubleshooting Procedures
Viewing BTS 10200 Logs
'Troubleshooting Transaction Capabilities Application Part with the Query Verification Tool
Internet Protocol Transfer Point System Messages
Logging On to the Internet Protocol Transfer Point
Viewing the Internet Protocol Transfer Point Configuration
Internet Protocol Transfer Point Status Commands
Controlling Internet Protocol Transfer Point Resources
Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
Protocol Troubleshooting
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