Chapter 15 Diagnostic Test - Cisco BTS 10200 Troubleshooting Manual

Media Gateway Tests
The use of the UNIX ifconfig down command on any signaling interface to test or troubleshoot network
Caution
or interface failures of the Cisco BTS 10200 Softswitch Signaling Interface may lead to undesirable
consequences or conditions.
Media Gateway Tests
This section describes the tests that can be performed on media gateways. A gateway must be in the
MAINT state.
Force the media gateway into MAINT state:
Step 1
control mgw id=c2421.65; mode=forced; target-state=maint;
Reply Example:
Reply : Success: CLI change successful
MGW ID -> c2421.65
INITIAL STATE -> ADMIN_INS
REQUEST STATE -> ADMIN_MAINT
RESULT STATE -> ADMIN_MAINT
FAIL REASON -> ADM found no failure
REASON -> ADM executed successful
RESULT -> ADM configure result in success
Step 2 Display the Test Menu.
diag mgw
Reply Example:
Reply: Diagnostic MGW Menu.
===
(1) MGW Network Connectivity Test
(2) MGW MGCP Connectivity Test
(3) ALL
Note Test #1 tests if there is a path to the device (ping).
Test #2 tests if Media Gateway Control Protocol (MGCP) has access to the device.
Test #3 performs tests 1 and 2.
Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
15-2
Chapter 15 Diagnostic Tests
OL-8723-19