Cisco BTS 10200 Troubleshooting Manual page 349

Chapter 8 Operations Support System Troubleshooting
OSS (7)
To monitor and correct the cause of the event, refer to the
Read Error—Operations Support System (7)" section on page
DESCRIPTION Simple Network Management Protocol File Read Error (SNMP File Read Error)
SEVERITY WARNING
THRESHOLD 100
THROTTLE 0
DATAWORDS Filename–STRING [40]
PRIMARY The Management Information Base (MIB) file is missing or locked from access by the SNMP
CAUSE subsystem.
PRIMARY Contact Cisco TAC for support.
ACTION
Refer to the
Note
detailed instructions on contacting Cisco TAC and opening a service request.
OSS (8)
To troubleshoot and correct the cause of the alarm, refer to the
Destination—Operations Support System (8)" section on page
DESCRIPTION No Reply Received from Destination
SEVERITY MINOR
THRESHOLD 100
THROTTLE 5
DATAWORDS JMS Queue Name–STRING [40]
PRIMARY This alarm is received when there is no response to a command line interface (CLI) command from the
CAUSE Call Agent platform.
PRIMARY If this Event Report is issued while the system is stable (i.e. no device failures) and the traffic is at or
ACTION below the engineered level, then Cisco TAC technical support should be contacted to investigate the
cause. (Contact Cisco TAC.)
SECONDARY If components of the system are in the process of failing or restoring while CLI commands are being
ACTION issued, then this event report is informational and no further action is required.
TERNARY The traffic measurement reports can be checked to see if there is more traffic being handled than the
ACTION engineered level. If this is the situation, then the traffic should be reduced or capacity should be added.
Refer to the
Note
detailed instructions on contacting Cisco TAC and opening a service request.
OL-8723-19
"Obtaining Documentation and Submitting a Service Request" section on page lvi
"Obtaining Documentation and Submitting a Service Request" section on page lvi
Operations Support System Events and Alarms
"Simple Network Management Protocol File
8-10.
"No Reply Received from
8-15.
Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
for
for
8-5